ServiceNow HR Service Delivery Reviews & Product Details

I find ServiceNow HR Service Delivery to be a comprehensive product that serves capabilities across the HR organization. I really like the comprehensive onboarding feature that connects to other capabilities of the platform. It is beneficial that I can connect from initial contact, whether through advertised recruiting or other channels like job fairs, all the way through retirement or departure of the employee. I also appreciate that it connects to other ERP products like SAP. Review collected by and hosted on G2.com.

It's not especially aligned to some of the particulars of Federal HR needs, though it's customizable enough to operate. The initial setup was challenging, but mostly due to the complexities of our environment. Review collected by and hosted on G2.com.

I like the user-friendly interface and how smoothly it handles HR requests. The case tracking and automation features are really helpful in saving time. The user-friendly interface makes it easy for everyone to use without much training. Case tracking helps us monitor progress, and automation handles repetitive tasks, so we can focus on more important work. ServiceNow made everything more organized and efficient. We use it with other tools to improve workflow and ensure smooth data flow between systems. Review collected by and hosted on G2.com.

The tool is powerful, but it can feel complex initially and requires some training. Sometimes the system is a bit slow, and certain features could be more user-friendly and customizable to suit different business needs. Review collected by and hosted on G2.com.

I like how efficient and smooth the system is. It's very user-friendly and an easy-to-use platform. The automation and organized case management help the HR team respond faster and improve the employee experience. The centralized and easy-to-use platform allows employees to quickly find answers through the knowledge base, submit requests, and track the progress of their case, which enhances their experience. I also appreciate the case management automation features that automatically route to the right HR representative, ensuring a fast response from our organization. Overall, ServiceNow HR Service Delivery is a great platform to use, very organized, helping us manage our work efficiently on a daily basis. Review collected by and hosted on G2.com.

An improvement, I can say, is initial setup and configuration. It can sometimes be complex for new users or organizations implementing it for the first time. So improving the user interface can help. Review collected by and hosted on G2.com.

I like how I can see all requests, search requests for other departments, and see my team's requests. The ability to easily get additional information in my company is a huge plus. The search function is very helpful as it allows me to find old tickets to use as references. Just today, I needed to find a certain ticket and was able to use it by putting in select keywords, which saves having to go through hundreds of tickets. I also found the training really easy to get an understanding of. Review collected by and hosted on G2.com.

Load times. One thing I have noticed is that it can sometimes slow down, or the system will slow. So a task that takes 2 seconds is extended to beyond 1 minute. Review collected by and hosted on G2.com.

The best part is the Employee Service Center and its automated workflow routing. It gives employees a clean, self-service portal to find answers or submit tickets, while automatically sending requests to the correct HR tier. This cuts out manual triaging and drastically speeds up resolution times." Review collected by and hosted on G2.com.

The platform has a steep learning curve and feels overly complex for simpler tasks. Setting up custom lifecycle workflows or integrating it with other HR tools requires heavy configuration and dedicated technical support." Review collected by and hosted on G2.com.

It helps me to coordinate updates to the employees. Review collected by and hosted on G2.com.

It should be multilingual supported, it will really be helpful. Review collected by and hosted on G2.com.

HRSD allows us to create workflows for different teams across the business, making onboarding and offboarding a much smoother process. Review collected by and hosted on G2.com.

The licensing can be a bit cumbersome, since it defaults to consuming a license for every active user profile in Service Now, including external accounts. Review collected by and hosted on G2.com.

What I like best about ServiceNow HR Service Delivery is its ability to centralize and automate HR processes on a single platform. It provides a user-friendly employee self-service portal where employees can easily raise requests, access knowledge articles, and track their cases without depending heavily on HR teams. Review collected by and hosted on G2.com.

One thing I dislike about ServiceNow HR Service Delivery is that the initial setup and customization can be quite complex. It often requires experienced developers or consultants, which increases implementation time and cost.

The user interface, while functional, can sometimes feel less intuitive for new users, especially when navigating multiple modules or configuring workflows. Review collected by and hosted on G2.com.

I like how ServiceNow HR Service Delivery centralizes HR processes and provides automation with features like case management and self-service portals. It helps us track and resolve employee requests efficiently while allowing employees to raise requests and find information, reducing manual work and improving response time. Integrating it with tools like Microsoft Teams and email systems helps improve communication, automate notifications, and streamline HR processes. The setup was relatively easy with the help of templates and guided configurations, making it a strong platform for automating HR processes, improving employee experience, and managing requests efficiently. Review collected by and hosted on G2.com.

One challenge would be the learning curve for new users. Some configurations can be complex, so more beginner-friendly documentation and guided tutorials would help improve. Review collected by and hosted on G2.com.

It streamlines HR operations and solving HR queries work and make everything simple in terms of solving issues and questions Review collected by and hosted on G2.com.

well I think the complicated UI that's the only thing Review collected by and hosted on G2.com.