ServiceNow HR Service Delivery Reviews & Product Details

HRSD is well-scoped, so the data feels safe and properly protected. It also has a lot of features like Journeys, Lifecycle Events, Document generation, etc that help automate work, and Employee Center overall it’s truly helpful for employees. Review collected by and hosted on G2.com.

Sometimes the product doesn’t work as documented. At times, I’ve felt unable to use certain features because they don’t have proper documentation or clear instructions.

For example, with Lifecycle Events, the content types of activities—I still can’t find a proper working example. I’ve even tried reaching out to ServiceNow professionals through support, but I still ended up not being able to use it. Review collected by and hosted on G2.com.

I like that ServiceNow HR Service Delivery automates onboarding and offboarding, so I no longer have to handle the process and follow-up manually. I also find it easy to integrate with HR ticketing and Azure AD, which helped me complete automation, including birthright access. Review collected by and hosted on G2.com.

I think the numbering system could be improved. I’d prefer numbers like HR-108763 instead of I-263. Review collected by and hosted on G2.com.

I like ServiceNow HR Service Delivery's workflow automation, employee self-service portal, efficient case management, and secure handling of HR data. These features make HR processes faster and more user-friendly. I find these features valuable because they reduce manual work, speed up HR request resolution, give employees a convenient self-service experience, ensure sensitive HR data is handled securely, and help HR teams focus more on strategic tasks. Review collected by and hosted on G2.com.

The initial curve can be challenging for beginners, especially when configuring advanced workflows. More guided tutorials and practical examples would make onboarding much easier. Review collected by and hosted on G2.com.

I like ServiceNow HRSD because it makes HR processes simple, faster, and easier. It helps employees get support quickly and reduces manual work. Review collected by and hosted on G2.com.

Sometimes it can be a bit complex to navigate, and resolving certain issues takes more time than expected. Review collected by and hosted on G2.com.

I like the dashboard and its precision in making dashboards. I also find it useful that ServiceNow HR Service Delivery warns me when an SLA is about to expire. Review collected by and hosted on G2.com.

I wish the search tab were enabled like in the AWS console because it feels very outdated. The setup was easy, but it felt too cringey. Review collected by and hosted on G2.com.

I use ServiceNow HR Service Delivery to manage employee cases, automate common requests, and provide a self-service portal for HR services and knowledge. It helps us get HR out of email inboxes and ad-hoc spreadsheets, pulling everything into a single case system. I like that it makes HR feel like a more modern service, and not just a black box. It's great because it makes things simple with guided forms and sets expectations with status updates in real time, so users aren't left out of the loop constantly checking in. Plus, its initial setup was very easy. Review collected by and hosted on G2.com.

It can be more complex than a simple ticketing tool, especially with multiple COEs. It's more powerful, but harder to configure initially. Review collected by and hosted on G2.com.

What I like best about ServiceNow HR Service Delivery is how it centralizes and automates the employee experience across the entire lifecycle. The platform makes it much easier to manage HR cases, approvals, onboarding, and employee requests in a consistent and scalable way. I also appreciate the strong workflow capabilities and integrations, which help reduce manual work and improve response times for employees and HR teams. The employee self-service experience is intuitive and helps drive higher adoption while reducing repetitive support tasks. Overall, it provides a flexible foundation for building efficient and compliant HR processes at scale. Review collected by and hosted on G2.com.

One challenge with ServiceNow HR Service Delivery is that the platform can become complex to configure and maintain, especially for organizations with highly customized workflows and integrations. Some advanced use cases require significant technical expertise and ongoing administration effort to keep processes optimized. Reporting and analytics can also feel less intuitive compared to dedicated BI tools, sometimes requiring additional customization to meet business needs. In larger implementations, performance and user experience can vary depending on how well the platform is architected and governed. While the platform is very powerful, there is still a learning curve for both administrators and end users when adopting new features and capabilities. Review collected by and hosted on G2.com.

I love how ServiceNow HR Service Delivery provides great workflow solutions so end users can be serviced fast and efficiently, often through self-service. I appreciate the Employee Service Center Pro, which allows a single entry point for employees to find solutions they need from any organization, whether it's IT or HR. The lifecycles are fantastic for creating journeys for employees, starting from hiring to offboarding. I also value the ease of setup since the out-of-the-box configurations meet client needs, making it straightforward. Just creating catalog items and selecting services is usually all that's needed, provided there's a proper understanding of requirements upfront. Review collected by and hosted on G2.com.

I wish Employee Service Center Pro had easier portal design capabilities so portals can be more unique to each client instead of generic. I wish this could be done without heavy customization and needing a web designer. Review collected by and hosted on G2.com.

I like the service, support system, and the services and software solutions they provide. It seems to cover everything I asked for, and the setup looks easy. After looking through the ServiceNow HR Service Delivery page, I’d recommend it to everyone. Review collected by and hosted on G2.com.

I think ServiceNow HR Service Delivery could do more to help businesses reach its full potential. Review collected by and hosted on G2.com.

I appreciate how ServiceNow HR Service Delivery gives us a centralized platform for associates to find solutions to their issues. The Employee service portal is a great feature that offers everything in one place, and the taxonomy effectively separates categories to help associates quickly find what they're looking for. I really like the agent workspace; it's a unified place where we can work on cases efficiently, with the ability to provide knowledge articles or attach documents to help resolve cases. The integration of Now Assist stands out for generating resolution notes based on the steps taken, which increases efficiency. Overall, the engaging interface and unified platform are major highlights which made us switch from Successfactors. Review collected by and hosted on G2.com.

The User Criteria blocking users to access the content. It was not that easy as we were moving the legacy system. Review collected by and hosted on G2.com.