ServiceNow HR Service Delivery Reviews & Product Details

I like using ServiceNow HR Service Delivery as a system of engagement for all our employees. I appreciate the centralized access it provides, which eliminates the need for multiple channels for users to engage and ensures that no customer is missed. I find the easy interface and modern portal valuable as it allows users to engage better. The initial setup of ServiceNow HR Service Delivery was very easy for our team when we switched from Workday. Review collected by and hosted on G2.com.

the whole security model and its inability to share anything with ITSM Review collected by and hosted on G2.com.

I like the structured case management and workflow automation, which bring clarity and consistency to handling HR requests. The employee self-service portal is a strong feature as it empowers employees to find information and track their requests easily. The integration with broader enterprise systems is excellent, creating a more seamless employee experience across departments by connecting HR processes with IT and other service functions. I also appreciate the knowledge base functionality, which reduces repetitive queries and empowers employees to find answers quickly. The scalability of the platform is valuable for larger or growing organizations needing structured governance and compliance tracking. Additionally, I'm impressed with the reporting and visibility into HR service metrics that help improve response times and overall service quality. Review collected by and hosted on G2.com.

While the platform is powerful, it can feel complex and requires proper configuration to fully leverage its capabilities. The interface may take time for new users to get comfortable with, especially for teams without prior ServiceNow experience. Additionally, customization and reporting setup can require technical expertise, which may increase dependency on system administrators. Simplifying certain configurations and enhancing out-of-the-box reporting options would make it even more user-friendly. Review collected by and hosted on G2.com.

HR Service Delivery has unlocked a ton of potential for our organization, and has transformed how we serve our campus employees. Before our Employee Center, Knowledge and Case Management offerings, our work was completely stuck within emails and phone calls, leading to inconsistent service and responses. Having an easy to use portals with organized content based on moments that matter, give a warm and inviting experience in plain language that they can understand. The platform has enabled us also further expand with Now Assist, deflecting repeatable tasks and queries and freeing our staff up for the moments that really matter for employees. Review collected by and hosted on G2.com.

It's been harder to upskill in than I would like - ServiceNow in general is a hard platform to learn on because of how layered forms and processes are, with a large amount of dependencies. We're excited to see how Now Assist can help us with this, and get our staff building more and hunting/pecking less. Review collected by and hosted on G2.com.

I like that we can keep the entire case together including the emails. It is really helpful when looking back on what happened. I also really like the Knowledge articles and that you can search them from a case and attach.

It really helps us with streamlining complex processes. Review collected by and hosted on G2.com.

From the agent workspace the duplicate notes that are added when we send emails etc can clutter up the feed. Also if we add a checklist all of those items going into the feed can be a lot.

Another thing we have experienced issues with partners is that when we assign a task but they want to see the details of the case, it is not intuitive to navigate. I love the system but the UI for us could use a little work. Review collected by and hosted on G2.com.

I really appreciate the faster service delivery with ServiceNow HR Service Delivery, which makes handling HR tasks and solving issues quicker. I find the workspace for HR agents particularly effective because it allows me to see everything on one page, which enhances my efficiency. The platform also makes it easier to find rules and policies, which is super helpful for my HR needs. Plus, the initial setup was very easy for our team. Review collected by and hosted on G2.com.

I think there could be more automation in ServiceNow HR Service Delivery. Review collected by and hosted on G2.com.

I like how ServiceNow HR Service Delivery centralizes all HR requests in one place, making it easy to track and manage them efficiently. This centralization has made a big difference in handling employee queries, leading to faster response times, fewer missed or duplicate requests, and better organization of HR tasks. Review collected by and hosted on G2.com.

The platform can be complex to configure, especially for teams without prior ServiceNow experience, often requiring technical support or a consultant. Additionally, reporting and analytics sometimes need additional customization to get deeper insights. Review collected by and hosted on G2.com.

What I like best about ServiceNow HR Service Delivery is how it makes it easier for employees to get help quickly through self-service and automation. It creates a smoother experience for both employees and support teams Review collected by and hosted on G2.com.

It can be difficult for first-time users to get used to the platform or to understand how to use it properly. Review collected by and hosted on G2.com.

I like using ServiceNow HR Service Delivery for onboarding and offboarding because it helps to reduce lead time and keeps all the records in one place. The visibility is great, especially for offboarding, as it ensures that all access and accounts in the systems are deleted, eliminating any orphan accounts. I also found the initial setup to be pretty easy and I use it in conjunction with Workday. Review collected by and hosted on G2.com.

it should have more features Review collected by and hosted on G2.com.

I use ServiceNow HR Service Delivery to streamline and simplify our HR processes. It's very useful in solving inefficiencies and eliminating manual processes, which saves time and effort. I like the automation features, especially for routine HR processes like case routing and automation notifications, as they help us deliver faster. Additionally, I appreciate the great UI experience, which enhances the overall interface. The initial setup was very easy. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

I really like the ease of use and the look and feel of ServiceNow HR Service Delivery. The feedback we receive from employees is positive, and the workflows are great for reducing manual entry. Review collected by and hosted on G2.com.

I would say the ability to quickly make changes that only affect HR cases after a certain point in time rather than the overall case management process. Sometimes things aren't as easy to set up and developers are needed to add script or a BR. Review collected by and hosted on G2.com.