Sekel Tech Features
Business Tools (5)
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Bulk Uploading
Allows businesses to upload their location information en masse.
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CMS Agnostic
Product can be used on any content management system.
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CMS Specific
Product is intended for specific types of content management systems.
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Traffic Analytics
Provides analytics concerning traffic to each location.
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Customer Analytics
Provides data on customers and customer behavior based on location.
Customer Tools (4)
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Location Listing
Allows customers to see a full list of all locations.
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Product and Category Filters
Allows customers to filter locations based on products or other categories.
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Mobile Support
Map is supported on mobile devices.
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Automatic Geolocation
Product can use geolocation to automatically point customers toward the closest location.
Listing Management (4)
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Network Directory
Ability to submit location data to a wide variety of digital services
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Data Aggregators
Ability to submit location data to major aggregators
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Duplicate Monitoring
Consistently monitors search engines and directories and removes duplicate listings
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Optimization
Offers the ability to enhance listings with menus, photos, videos, or other rich data
Performance (2)
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Real-Time Updates
Changes to location data are synced across listings immediately and in real time
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Analytics
Provides data or insights into listing performance and engagement
Omnichannel Features (7)
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Retail Management
The ability to manage the operations of a retail storefront and integrate storefront operations with other channels.
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POS Integration
The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels.
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Social Media Integration
Tools to integrate social media channels with other commerce channels to create a seamless experience for customers.
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Customer Service Integration
The ability to integrate customer service into all channels.
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Marketing Tools
The ability to integrate marketing tools into all channels.
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E-commerce Integration
Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels.
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ERP Integration
The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels.
Reporting (2)
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Reports & Analytics
Tools to present data collected from various channels in a digestible way to help business owners make informed decisions.
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Data Transfer Tools
The ability to transfer data between channels in order to streamline operations.
Collection (5)
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Authentification
Provide multiple methods of user authentication such as social media accounts.
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Review Forms
Generate review forms and questionnaires to gather feedback from users.
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Personalization
Ability to personalize review forms and questionnaires based on user type.
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Engagement
Allow users to share, like/dislike, and comment on reviews.
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Community Q&A
Consumers can ask questions about products and request feedback from peers.
Moderation (3)
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Reviewer Validation
Checks to ensure the reviewers are real people who used the products.
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Response Types
Evaluate consumer feedback to ensure that it's authentic and relevant.
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Legal Agreements
Define and implement terms and conditions for privacy, copyright, or intellectual property.
Use Cases (3)
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E-commerce
Reviews can be collected directly from e-commerce platforms or online stores.
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Retail
Reviews can be distributed across multiple channels (online, in store, etc.).
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Customer Service
Allow consumers to provide feedback while interacting with customer service representatives.
Administration (4)
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Syndication
Manage syndication to distribute reviews across multiple channels.
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Insights
Analyze data points such as page views, average rating, or consumer sentiment.
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Content
Support multiple types of user generated content such as text, video, or photos.
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Sampling
Manage product samples used for promotional purposes.
Display Options (4)
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Badges
Generate multiple types of badges based on user ratings.
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Widgets
Create reviews widgets that can be embedded on websites and online stores.
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Integration & APIs
Provide APIs or direct integration with e-commerce software and website builders.
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Marketing
Manage marketing campaigns, as well as SEO, SERP, and A/B testing.
Generative AI (1)
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AI Text Generation
Allows users to generate text based on a text prompt.
Agentic AI - Revenue Operations & Intelligence (RO&I) (5)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Review Management (2)
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation

