Sekel Tech Features
Business Tools (7)
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Bulk Uploading
Allows businesses to upload their location information en masse.
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CMS Agnostic
Product can be used on any content management system.
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CMS Specific
Product is intended for specific types of content management systems.
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Traffic Analytics
Provides analytics concerning traffic to each location.
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Customer Analytics
Provides data on customers and customer behavior based on location.
Website Analytics
Track and analyze information regarding website visitors
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Customer Tools (7)
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Location Listing
Allows customers to see a full list of all locations.
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Product and Category Filters
Allows customers to filter locations based on products or other categories.
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Mobile Access
Access software remotely via mobile devices
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Automatic Geolocation
Product can use geolocation to automatically point customers toward the closest location.
Multi-Location
Manage and support multiple locations
Customizable Categories
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Listing Management (4)
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Network Directory
Ability to submit location data to a wide variety of digital services
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Data Aggregators
Ability to submit location data to major aggregators
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Duplicate Monitoring
Consistently monitors search engines and directories and removes duplicate listings
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Optimization
Offers the ability to enhance listings with menus, photos, videos, or other rich data
Performance (2)
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Real-Time Updates
Changes to location data are synced across listings immediately and in real time
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Analytics
Provides data or insights into listing performance and engagement
Omnichannel Features (7)
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Retail Management
The ability to manage the operations of a retail storefront and integrate storefront operations with other channels.
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POS Integration
The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels.
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Social Media Integration
Tools to integrate social media channels with other commerce channels to create a seamless experience for customers.
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Customer Service Integration
The ability to integrate customer service into all channels.
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Marketing Tools
The ability to integrate marketing tools into all channels.
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E-commerce Integration
Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels.
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ERP Integration
The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels.
Reporting (2)
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Reports & Analytics
Tools to present data collected from various channels in a digestible way to help business owners make informed decisions.
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Data Transfer Tools
The ability to transfer data between channels in order to streamline operations.
Collection (5)
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Authentication
Provide multiple methods of user authentication such as social media accounts.
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Review Forms
Generate review forms and questionnaires to gather feedback from users.
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Personalization
Ability to personalize review forms and questionnaires based on user type.
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Engagement
Allow users to share, like/dislike, and comment on reviews.
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Community Q&A
Consumers can ask questions about products and request feedback from peers.
Moderation (3)
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Reviewer Validation
Checks to ensure the reviewers are real people who used the products.
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Response Types
Evaluate consumer feedback to ensure that it's authentic and relevant.
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Legal Agreements
Define and implement terms and conditions for privacy, copyright, or intellectual property.
Use Cases (3)
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E-commerce
Reviews can be collected directly from e-commerce platforms or online stores.
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Retail
Reviews can be distributed across multiple channels (online, in store, etc.).
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Customer Service
Allow consumers to provide feedback while interacting with customer service representatives.
Administration (4)
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Syndication
Manage syndication to distribute reviews across multiple channels.
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Insights
Analyze data points such as page views, average rating, or consumer sentiment.
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Content
Support multiple types of user generated content such as text, video, or photos.
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Sampling
Manage product samples used for promotional purposes.
Display Options (6)
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Badges
Generate multiple types of badges based on user ratings.
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Widgets
Create reviews widgets that can be embedded on websites and online stores.
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Third-Party Integrations
Set up connections to third-party platforms to improve business processes
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Marketing
Manage marketing campaigns, as well as SEO, SERP, and A/B testing.
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Website Integration
Seamlessly integrates with 3rd party websites
Generative AI (2)
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AI Text Generation
Allows users to generate text based on a text prompt.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Agentic AI - Revenue Operations & Intelligence (RO&I) (8)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Website Integration
Seamlessly integrates with 3rd party websites
Agentic AI - Review Management (3)
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation
Multi-Language
Manage and support multiple languages
Additional Functionality (83)
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Multi-Language
Manage and support multiple languages
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Geocoding
Converting human-readable addresses into geographic coordinates
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Lead Capture
Automatically identify and save contact information of potential customers
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Widgets
An extended application or connector that enables users to perform additional services with their current set of tools
Automatic Location Detection
Determining the physical location of a device in real-time
API
Application programming interface that allows for integration with other systems/databases
Duplicate Detection
Compare new data with existing records to detect duplicate entries
SEO Management
Optimize and manage the search engine optimization efforts for a website or digital content
Product Catalog
Present a catalog of inventory that customers can view
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Categorization/Grouping
Organize and group data or items based on various criteria
Directions
Instructions for reaching a destination
Product Search
The ability to discover a specific item the customer is looking to purchase
Route Optimization
Finding the most optimal routes for drivers based on various factors and constraints
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Preview Functionality
Preview materials before finalizing projects
Geotargeting
Geographic location of visitors determines behavior of the software
Ratings/Reviews
Ratings/Reviews
Data Import/Export
Import and export data to and from software applications
Mapping
View, create, and interact with maps and other geographic data
Drag & Drop Editor
Editing tool that allows users to drag and drop images, icons, widgets, or other components
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Email Alerts
Receive and/or send email notifications for urgent updates, requests, or other information
Event Promotions
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Multiple User Accounts
Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
Autocomplete
Autocompletion of a word or phrase that the user is typing
Distance Calculation
Calculate distance between different locations and coordinates
Customizable Fields
Customize data fields to support various needs and use cases
White Label
Ability that lets users rebrand the software to make it look like their own
Geographic Maps
Visualize locations on a map
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Review Monitoring
Automatically monitor and receive alerts for any new online reviews
Email Reminders
Reminders sent via email
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Activity Tracking
Track and document all activities across devices, networks, and other systems
Data Import/Export
Import and export data to and from software applications
Review Notification
Notifies a business when a review is left
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Real-Time Analytics
Analyze and gain insights into data in real-time
Survey/Poll Management
Create and administer polls and surveys
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
SMS Messaging
Send messages via SMS
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
Purchasing & Receiving
Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Customizable Reports
Alter the layout and content of reports
Response Management
Planning and managing of resources and procedures to mitigate the impact of events and incidents
Customizable Branding
Add customized logos and colors to align with company branding
SEO Management
Optimize and manage the search engine optimization efforts for a website or digital content
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Review Badge Management
Allows businesses to manage badges from review websites.
Negative Feedback Management
Identify, track, and respond to negative feedback
Social Sharing
Allows businesses to share their videos on social media.
Real-Time Data
Receive data and information in real time
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Sentiment Analysis
Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Commenting/Notes
Leave comments and notes on documents for others to view
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Customer Experience Management
Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.
Social Promotion
Market event via social media tools
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Email Management
Manage, store and organize emails within the system or via third-party apps
Review Request
Allows businesses to request reviews from their customers
Multi-Location
Manage and support multiple locations
Multi-Channel Campaigns
Allows for businesses to run a variety of different campaigns across different channels
Chat/Messaging
Communicate using direct chat or messages within the system
