Sayint Reviews & Product Details

Sayint Overview

What is Sayint?

sayint is an AI-based conversational analytics solution, helps you to uncover valuable insights to improve agent performance, enhance customer satisfaction and drive operational efficiencies.Sayint can analyze both real-time and historical communications across ( Voice , chat , email & Social fields )

Sayint Details
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Sayint Community
Languages Supported
English
Product Description

Sayint, an AI based conversation analytics solution, helps you uncover valuable insights to improve agent performance, enhance customer satisfaction and drive operational efficiencies. Sayint can analyse both real-time and historical communications (voice, chat, email and social feeds)


Seller Details
Seller
Sayint
Company Website
Year Founded
2016
HQ Location
Hyderabad, India
Twitter
@sayint_ai
86 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®

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Sayint Reviews

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Inside sales executive
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Sayint platform gives me near to accurate results and insights for my voice data. I've been able to find gaps in communications between leads and marketing teams by getting Agent Performance insights. we are also using it for auditing calls and getting alerts about threats. Earlier I could only analyze and audit the agent's performance by going through random call recording which was not an accurate way to analyze overall team performance. But now Sayint enables me to get a better insight to my team performance.

Moreover, the tool is very user-friendly it allows me to:

easily configure call flows from our contact center and automatically audit for script adherence and compliance.

Also, the product UX is easy to use and customizable. Review collected by and hosted on G2.com.

What do you dislike?

Accuracy rate not 100% but it's acceptable as no ai platform will give 100% results. Though we hope that their AI model evolves and get better by more tarining in the future Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are a contact center and want to derive insights from your customer conversations I highly recommend consulting with the saint team for the best speech analytics solution for you use case Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

USe it for inbound call auditing Review collected by and hosted on G2.com.

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UX Designer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The most amazing things about Sayint are that -

1. Deployment is both on premises & cloud

2. Ensured flexibility of usage

3. Open communication

4. Website is really good & understandable

5. Customer-first approach Review collected by and hosted on G2.com.

What do you dislike?

The biggest dislike would be - they don't have mobile app as of now, and you have to use the web URL to open website on mobile browser. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're considering Sayint for your business, you should not only keep in mind the problems it's going to solve, but also the time & resources it will save. It is a really innovative and reasonable tool that is helpful for all industry-types! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Sayint, a lot of business problems can be solved -

1. For research based companies, it's a breeze to translate audios to text from interviews, and save time & resources.

2. For any industry, having the flexibility of keeping their data on cloud as well as on their local host, is the most convenient thing that can happen! Review collected by and hosted on G2.com.

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Delivery Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Sayint reveals what a call has been saying in a call , intent of the caller and the skills associated and ultimately the outcome of the holistic experience .

We use insights provided by sayint to train our employees and ensure a positive caller feedback. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing much i really dislike , I love the call handling feature Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use solution

Excellent Fraud detection mechanism. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

i. The calls related to financial transactions are scrutinized automatically and henceforth helps in easier fraud detection

ii. Minimizes agent errors by raising flags whenever there is a faulty customer service

iii. Able to cross-sell multiple financial products when there are customer inquiries for credit score

iv. The manual audit workload came down leaps & bounds due to the call transcripts and the compliance is already taken care of. Review collected by and hosted on G2.com.

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Linguist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The product and interfaces are easy to use and understand. The amount of options and tasks that can be done are vast and it It allows easy customization for extreme flexibility and adjustments to Business functions and processes allowing for reduction in cost savings and scope for improvement in system of procedures followed for business Review collected by and hosted on G2.com.

What do you dislike?

There is lot of scope in improving how the company works, how they could serve multiple industries as a a omni-channel analytics Solution Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use solution

Easy to monitor team analytics

Works very well , when with teams across multiple geographies

Very useful to improve operational efficiency Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

flexibility to scale up and down as the business does with out additional costs, very little down time, sayint team is very responsive and easy to work with!! Review collected by and hosted on G2.com.

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Senior Director - Digital Engagement solutions
Telecommunications
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Conversational analytics is completely different from general analytics,

Sayint is one of the best speech analytics company which focuses on Omnichannel Conversational analytics.

Also bringing the right useful insights for a specific vertical is one of the strength of sayint

identifying the top causes of success and Failure in people issues and customer issues and how an organization improve their values to their end customers Review collected by and hosted on G2.com.

What do you dislike?

Less reachable to most customers and less known brand value Review collected by and hosted on G2.com.

Recommendations to others considering the product:

pls talk to them and find how the y can help you in getting the hidden conversational insights of your organization Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using the useful insights of the conversational analytics we where able to get the following benefits

1. People Performance what they are good at and what they lack and how we can help them improve to do theri job better

2. Identify and improve customer pain points and common challenges they face

3. Optimize operations by pulling out where there is wastage

4. Increase customer experience by proactively reaching them and solving their issues Review collected by and hosted on G2.com.

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Digital Designer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Support from sayint team is better than any other. I've always had prompt help. Staff is knowledgeable and easy to understand. And they call it as their DNA to provide the best experience for the clients to Stand out in the par. Review collected by and hosted on G2.com.

What do you dislike?

Nothing as such but there is lot of room for improvement to hangon with other players in this space Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use solution

Good support and easy onboarding procedure

Solves my business problems across various functions

Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Efficient agent audit

Best performers vs Worst performers

Gaps for worst performers

keywords used by best performers for better sales. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Sayint has been really useful for our audit teams to analyze and get information on the call analytics and understand what's going wrong.

with the help of Sayint, we have been able to optimize the agent training process for better outcomes.

I particularly like the feature of topic analysis with which I can drill down and analyze any particular call on any particular topic further search for specific keywords which were mentioned in the call. Review collected by and hosted on G2.com.

What do you dislike?

Nothing much really, UX can be improved particularly for keyword classification. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use solution

Doesn’t require training Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Explore cross-selling and upselling opportunities, Agent analytics, Repeated issues, team performance analytics. I could also see Sayint being helpful to streamline agent performance process and rectify the roadblocks as soon as possible. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I love how it will identify what topic is being covered during a call and has searchable transcripts along with it. Where audit team could drill down to any segments of the call

Ex - in our case we could identify the negative comments coming from a particular region in a particular time and identify the issues for negative comments and relaunch the campaign with better understanding and approach Review collected by and hosted on G2.com.

What do you dislike?

To be frank, I haven't run into anything which it did not like from sayint Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great UX

Call training and coaching

Saves money on agent training Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Email automation for repetitive sales queries

Cost reduction on workforce

Saved audit time

Improved agent and user conversation quality Review collected by and hosted on G2.com.

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Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

effortless - invaluable insights directly from voice of the customer without many hours of listening and manually categorising conversations.

Multichannel - bringing conversations from multiple sources to a single platform is extremely useful not just for operations, but marketing and business. Review collected by and hosted on G2.com.

What do you dislike?

Called support from Data scientist would be helpful to make it even easier to understand the underlying trend Review collected by and hosted on G2.com.

Recommendations to others considering the product:

contact them Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

customer engagement in customer service and sales + compliance Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

User Friendly, 24/7 support and dash board is really amazing to give insights of conversations and Cloud Tags. Review collected by and hosted on G2.com.

What do you dislike?

Nothing Much, Only certain words are not captured. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a best tool, If your business is related to Customer or Client based. We got tihis cusomized based on our requirement and It give us Better ROI. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sales Error Identification, Risk Management, Customer and Sales/service Executive conversations. Review collected by and hosted on G2.com.

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