Sayint Reviews & Product Details

Sayint platform gives me near to accurate results and insights for my voice data. I've been able to find gaps in communications between leads and marketing teams by getting Agent Performance insights. we are also using it for auditing calls and getting alerts about threats. Earlier I could only analyze and audit the agent's performance by going through random call recording which was not an accurate way to analyze overall team performance. But now Sayint enables me to get a better insight to my team performance.

Moreover, the tool is very user-friendly it allows me to:

easily configure call flows from our contact center and automatically audit for script adherence and compliance.

Also, the product UX is easy to use and customizable. Review collected by and hosted on G2.com.

Accuracy rate not 100% but it's acceptable as no ai platform will give 100% results. Though we hope that their AI model evolves and get better by more tarining in the future Review collected by and hosted on G2.com.

The most amazing things about Sayint are that -

1. Deployment is both on premises & cloud

2. Ensured flexibility of usage

3. Open communication

4. Website is really good & understandable

5. Customer-first approach Review collected by and hosted on G2.com.

The biggest dislike would be - they don't have mobile app as of now, and you have to use the web URL to open website on mobile browser. Review collected by and hosted on G2.com.

Sayint reveals what a call has been saying in a call , intent of the caller and the skills associated and ultimately the outcome of the holistic experience .

We use insights provided by sayint to train our employees and ensure a positive caller feedback. Review collected by and hosted on G2.com.

There is nothing much i really dislike , I love the call handling feature Review collected by and hosted on G2.com.

The product and interfaces are easy to use and understand. The amount of options and tasks that can be done are vast and it It allows easy customization for extreme flexibility and adjustments to Business functions and processes allowing for reduction in cost savings and scope for improvement in system of procedures followed for business Review collected by and hosted on G2.com.

There is lot of scope in improving how the company works, how they could serve multiple industries as a a omni-channel analytics Solution Review collected by and hosted on G2.com.

Conversational analytics is completely different from general analytics,

Sayint is one of the best speech analytics company which focuses on Omnichannel Conversational analytics.

Also bringing the right useful insights for a specific vertical is one of the strength of sayint

identifying the top causes of success and Failure in people issues and customer issues and how an organization improve their values to their end customers Review collected by and hosted on G2.com.

Less reachable to most customers and less known brand value Review collected by and hosted on G2.com.

Support from the Sayint team is better than any other. I've always had prompt help. The staff is knowledgeable and easy to understand. And they call it their DNA to provide the best experience for clients to stand out in the market. Review collected by and hosted on G2.com.

There is nothing specific, but there is a lot of room for improvement to keep up with other players in this space. Review collected by and hosted on G2.com.

Sayint has been really useful for our audit teams to analyze and get information on the call analytics and understand what's going wrong.

with the help of Sayint, we have been able to optimize the agent training process for better outcomes.

I particularly like the feature of topic analysis with which I can drill down and analyze any particular call on any particular topic further search for specific keywords which were mentioned in the call. Review collected by and hosted on G2.com.

Nothing much really, UX can be improved particularly for keyword classification. Review collected by and hosted on G2.com.

I love how it will identify what topic is being covered during a call and has searchable transcripts along with it. Where audit team could drill down to any segments of the call

Ex - in our case we could identify the negative comments coming from a particular region in a particular time and identify the issues for negative comments and relaunch the campaign with better understanding and approach Review collected by and hosted on G2.com.

To be frank, I haven't run into anything which it did not like from sayint Review collected by and hosted on G2.com.

Effortless - invaluable insights directly from the voice of the customer without spending many hours listening and manually categorizing conversations. Multichannel - bringing conversations from multiple sources to a single platform is extremely useful not just for operations, but also for marketing and business. Review collected by and hosted on G2.com.

Support from a data scientist would be helpful to make it even easier to understand the underlying trend. Review collected by and hosted on G2.com.

User Friendly, 24/7 support and dash board is really amazing to give insights of conversations and Cloud Tags. Review collected by and hosted on G2.com.

Nothing Much, Only certain words are not captured. Review collected by and hosted on G2.com.