Sayint platform gives me near to accurate results and insights for my voice data. I've been able to find gaps in communications between leads and marketing teams by getting Agent Performance insights. we are also using it for auditing calls and getting alerts about threats. Earlier I could only analyze and audit the agent's performance by going through random call recording which was not an accurate way to analyze overall team performance. But now Sayint enables me to get a better insight to my team performance. Moreover, the tool is very user-friendly it allows me to: easily configure call flows from our contact center and automatically audit for script adherence and compliance. Also, the product UX is easy to use and customizable.

The most amazing things about Sayint are that - 1. Deployment is both on premises & cloud 2. Ensured flexibility of usage 3. Open communication 4. Website is really good & understandable 5. Customer-first approach

Effortless - invaluable insights directly from the voice of the customer without spending many hours listening and manually categorizing conversations. Multichannel - bringing conversations from multiple sources to a single platform is extremely useful not just for operations, but also for marketing and business.