Top 10 SaleSmartly Alternatives & Competitors

Top 10 Alternatives to SaleSmartly Recently Reviewed By G2 Community

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Zoho Desk
By Zoho
4.4/5
(7,405)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to SaleSmartly, Zoho Desk is:
More usable
Categories in common with SaleSmartly:
Live Chat
Social Customer Service

Salesforce Service Cloud
By Salesforce
4.4/5
(7,203)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to SaleSmartly, Salesforce Service Cloud is:
More usable
Categories in common with SaleSmartly:
Live Chat
Social Customer Service

Zendesk for Customer Service
By Zendesk
4.3/5
(6,739)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to SaleSmartly, Zendesk for Customer Service is:
More usable
Categories in common with SaleSmartly:
Live Chat
Social Customer Service
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Freshdesk
By Freshworks
4.4/5
(3,720)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to SaleSmartly, Freshdesk is:
More usable
Categories in common with SaleSmartly:
Live Chat
Social Customer Service

Front
By Front App
4.6/5
(2,429)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to SaleSmartly, Front is:
More usable
Categories in common with SaleSmartly:
Live Chat
Social Customer Service

Tidio
By Tidio
4.6/5
(1,880)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to SaleSmartly, Tidio is:
More usable
Categories in common with SaleSmartly:
Live Chat
Social Customer Service

LiveAgent
By QualityUnit
4.5/5
(1,531)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to SaleSmartly, LiveAgent is:
More usable
Categories in common with SaleSmartly:
Live Chat
Social Customer Service

Genesys Cloud CX
By Genesys
4.4/5
(1,526)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to SaleSmartly, Genesys Cloud CX is:
More usable
Categories in common with SaleSmartly:
Live Chat
Social Customer Service

Hiver
By Hiver
4.6/5
(1,278)
Product Description
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
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Reviewers say compared to SaleSmartly, Hiver is:
More usable
Categories in common with SaleSmartly:
Live Chat
Social Customer Service

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