--- title: Salesforce B2B Commerce Reviews meta_title: 'Salesforce B2B Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 300 reviews by the users' company size, role or industry to find out how Salesforce B2B Commerce works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 300 scale: '5' date_modified: '2026-07-31' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Salesforce B2B Commerce Reviews **Vendor:** Salesforce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 300 ## About Salesforce B2B Commerce Salesforce B2B Commerce empowers customers to meet complex buyer needs and drive B2B sales efficiency. Start selling faster with guided store setup, out-of-the-box customer records, generative product descriptions, and generative AI-driven insights and goals. Automate buying with self-serve rapid reordering, account and customer-specific pricing, entitlements, dynamic promotions, and more. Launch templated pages for B2B, D2C, or both. Leverage shared catalogs, promotions, products, and price books. Achieve your growth goals faster and generate more revenue with B2B Commerce powered by Salesforce. Unlock global scale on a trusted platform with 99.99% proven uptime and security and a robust partner ecosystem to extend Commerce capabilities across your business. ## Salesforce B2B Commerce Pros & Cons **What users like:** - Users value the **ease of use** in Salesforce B2B Commerce, praising its straightforward management and deployment processes. (49 reviews) - Users appreciate the **streamlined and personalized buying experiences** delivered by Salesforce B2B Commerce through deep CRM integration. (31 reviews) - Users appreciate the **custom features and ease of integration** in Salesforce B2B Commerce for enhancing their sites. (29 reviews) - Users appreciate the **deep integration with CRM data** , enhancing personalized and account-based buying experiences in B2B settings. (29 reviews) - Users appreciate the **easy implementation and user-friendly interface** of Salesforce B2B Commerce, enhancing their sales experience. (25 reviews) - Users value the **easy integrations** of Salesforce B2B Commerce, enhancing efficiency in managing orders and client interactions. (25 reviews) - Integration Capabilities (21 reviews) - Users appreciate the **seamless integration with CRM** in Salesforce B2B Commerce, simplifying management of complex catalogs and pricing. (19 reviews) - Easy Integration (18 reviews) - Customer Satisfaction (17 reviews) **What users dislike:** - Users often struggle with the **complex setup** and high costs associated with Salesforce B2B Commerce implementation. (24 reviews) - Users find Salesforce B2B Commerce to be **expensive** , particularly noting high licensing and implementation costs. (24 reviews) - Users find the **complexity** of Salesforce B2B Commerce challenging, particularly during implementation and customization processes. (22 reviews) - Users find the **difficult learning curve** of Salesforce B2B Commerce challenging, especially for new staff and advanced setups. (16 reviews) - Users find the **complexity and learning curve** of Salesforce B2B Commerce challenging, impacting effective setup and customization. (16 reviews) - Users face challenges with **development complexity** , particularly in setup, customization, and integrating advanced workflows on Salesforce B2B Commerce. (15 reviews) - Difficult Customization (15 reviews) - Limited Customization (15 reviews) - Learning Curve (13 reviews) - Complex Implementation (11 reviews) ## Salesforce B2B Commerce Reviews ### 1. Great Salesforce Integration, But Needs More Default Components for LWR Sites **Rating:** 2.5/5.0 stars **Reviewed by:** Felippe V. | Expert Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Well integrated with Salesforce data. Makes implementation better **What do you dislike about Salesforce B2B Commerce?** Lack of default components for LWR SITES **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** E-commerce shop implementations are faster and integrated with sales and service ### 2. Great for Bulk Orders and Reordering, but Steep Learning Curve for Consultants **Rating:** 5.0/5.0 stars **Reviewed by:** swati g. | Senior Manager - Salesforce Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Bulk Ordering, Quick Reorder, and Multi-Location Shipments **What do you dislike about Salesforce B2B Commerce?** Consultants require deep knowledge of salesforce and commerce cloud to implement and customise **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Faster commerce, upsell and resell ### 3. Great Scalability and UI, but Can Be Overwhelming and Complex **Rating:** 3.5/5.0 stars **Reviewed by:** Shobit M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Scalable Integrates well Nice Ui Friendly team **What do you dislike about Salesforce B2B Commerce?** Lot of content Need better marketing Too complex at times **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Build portal Ui interface Works well Multicountry store ### 4. Easy to set up, but lack of qualified professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Gustavo P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Ease of configuration and appearance similar to SF **What do you dislike about Salesforce B2B Commerce?** Few trained professionals in the market **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The self-service of the solution is fantastic ### 5. Great Site Builder, but Custom Implementations Can Be Challenging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce B2B Commerce?** The site builder is what I like most about B2B commerce. It's awesome and very easy to configure. **What do you dislike about Salesforce B2B Commerce?** At times, creating custom implementations can be quite challenging, and issues like page conflicts and similar problems often arise. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Now, thanks to B2 e-commerce, we are able to sell our products to our business customers more efficiently. ### 6. Great Integration Options, but Configuration Can Be Overwhelming **Rating:** 4.5/5.0 stars **Reviewed by:** Alcides S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** The possibility to integrate with everything **What do you dislike about Salesforce B2B Commerce?** Sometimes there are just too many things to configure. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Security ### 7. Salesforce is very easy to navigate for B2B clients **Rating:** 5.0/5.0 stars **Reviewed by:** taelor m. | Licensed Massage Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce Commerce for B2B excels in providing scalable, CRM-integrated solutions that empower buyers with a seamless, self-service experience. With robust customization, mobile responsiveness, and AI-driven insights, it helps businesses deliver personalized, efficient interactions tailored to complex B2B needs, driving smarter decision-making and fostering long-term customer relationships. **What do you dislike about Salesforce B2B Commerce?** Salesforce Commerce for B2B can be complex and costly to set up, with a sometimes less intuitive interface and limited native B2B features. For large-scale operations, performance slowdowns may occur, and pricing can be prohibitive for smaller businesses. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B addresses key challenges like complex ordering processes, fragmented customer data, and limited personalization. By unifying CRM and commerce, it offers a centralized view of customer interactions, enabling personalized, data-driven experiences. Its self-service features empower B2B buyers to manage orders, reorders, and quotes seamlessly, reducing sales team workloads. This integration simplifies scaling, enhances customer relationships, and optimizes workflows—benefits that ultimately drive efficiency, improve buyer satisfaction, and boost revenue growth. ### 8. Very diffucult to use but very important **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Salesforce B2B Commerce?** -Very important Insight about my customers -Segmentation **What do you dislike about Salesforce B2B Commerce?** It's very difficult to use and to implement **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Segmentation of my customer base ### 9. Powerful CRM Integration, but High Cost and Complexity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Salesforce B2B Commerce stands out for its deep integration with Salesforce CRM, giving sales and service teams a unified view of customer activity, **What do you dislike about Salesforce B2B Commerce?** Salesforce B2B Commerce can be expensive and complex to implement, especially for companies without strong in-house Salesforce expertise **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It solves the problem of complex, manual ordering processes ### 10. Salesforce Commerce Online Review **Rating:** 4.5/5.0 stars **Reviewed by:** Daniela C. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Salesforce B2B Commerce?** How it lets you interact with B2B and other clients **What do you dislike about Salesforce B2B Commerce?** It should have intent data or hot leads from companies **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Interacting with other businessess promptly ### 11. Easy Time-Saving Product, but Employee Adoption Is Challenging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** The most important about the product is the easy way to reduce time **What do you dislike about Salesforce B2B Commerce?** Anithing about the product. The most dificult of it, is the adoption regarding the employees **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The most important that the product resolved us, is the time and the repetitive orders ### 12. Great B2B Personalization and Salesforce Integration, but Pricey and Complex **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** I like its robust B2B personalization and seamless Salesforce integration **What do you dislike about Salesforce B2B Commerce?** I dislike the high costs and steep learning curve. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It solves complex B2B transactions and inefficient sales processes, benefiting me with streamlined operations and increased revenue ### 13. Helpful for Storefronts, but Pricey and Complex **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** It’s helpful for when we need assistance with our store fronts! **What do you dislike about Salesforce B2B Commerce?** Downsides include the fact that it can be expensive and complex to use. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Setting up store fronts and improving ways to help our customers. ### 14. Direct Salesforce Integration Is a Major Plus **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** It’s direct integration with salesforce. **What do you dislike about Salesforce B2B Commerce?** There can be a bit of a learning curve with learning the combination of orders, experience cloud and addresses. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Getting consulting client’s clients the ability to buy at any time. ### 15. Great for Employee Success, But Needs Better Conversation Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** It’s a great tool to even help average employees succeed at their job **What do you dislike about Salesforce B2B Commerce?** All conversations in one single platform, single view for customer success **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It’s great for teams to have a consistent sales process ### 16. Convenient All-in-One Platform, but Requires Ongoing Data Maintenance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Most helpful is that everything is living in the same place **What do you dislike about Salesforce B2B Commerce?** There is lots of data upkeep, but it is worth the time. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Giving a whole picture for our clients. ### 17. The best CRM software to facilitate sales. **Rating:** 4.5/5.0 stars **Reviewed by:** Arshmeet Kaur K. | Revenue Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Salesforce B2B Commerce?** The self service options and the ability to customize your experience is top notch. **What do you dislike about Salesforce B2B Commerce?** Cost of implementation can be high for small scale organizations. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps the organizations to streamline their sales process and provide a customized journey to the corporate clients. It is benefitting me in a manner that I do have a seamless navigation experience. ### 18. Great Customer Info Management, but Pricing Can Be High **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** All the information about your customer is in one place including orders. **What do you dislike about Salesforce B2B Commerce?** Cost can be a little bit high based on use **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Providing self ordering capabilities ### 19. Great Cross-Channel Order Management, but Expensive Licensing and Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Integrated or connected order management, routing, inventory, fulfillment logic to handle cross-channel orders **What do you dislike about Salesforce B2B Commerce?** High Cost (Licensing + Implementation, ongoing costs **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Pricing & Contract / Negotiated Pricing ### 20. Great Sales Pipeline, But Licensing Costs Lack Transparency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Structured sales pipeline which streamlines sales **What do you dislike about Salesforce B2B Commerce?** I don’t like the lack of transparency in licensing costs **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It is handling the sales operations for the business. ### 21. Easy Integration with Core Cloud, but Requires Frequent Development **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** It is kntegrsted in the Core Cloud which Makes it easy **What do you dislike about Salesforce B2B Commerce?** Often Development was Needed Here when I was using this one year ago **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Selling ### 22. Streamlined Sales Process, but Setup and Integration Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Commerce helps to unite the full sales process. **What do you dislike about Salesforce B2B Commerce?** I had some issues with the setup and integrations at first. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Managing the final sale ### 23. Great AI sales Features, but Customization Needed for B2B and B2C **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Ai capabilities embedded in chat are helpful **What do you dislike about Salesforce B2B Commerce?** We had to customize since we are B2B and B2C **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Easy access to orders for customers ### 24. Great for Storefronts and Payments, Lacks Multi-Store Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Ability to set up a storefront and take payments **What do you dislike about Salesforce B2B Commerce?** Flexibility in multi stores and languages **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Selling of products to our business customers ### 25. Great Centralized Platform, but Promotions Engine Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce B2B Commerce?** One portal or place for commerce and other dealer information **What do you dislike about Salesforce B2B Commerce?** The Promotions engine is not that intuitive **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Easier and intuitive eCommerce platform ### 26. Great for Managing Complex Relationships, No Downsides Yet **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Ability to handle complex relationships and connections **What do you dislike about Salesforce B2B Commerce?** Haven’t found a reason as of yet so don’t know **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** No problems ### 27. Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Mohd B. | Website Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Salesforce B2B Commerce?** Customizable Catalogs and Pricing: The ability to create customized product catalogs and pricing structures for different business clients allows for a tailored shopping experience. Integrated CRM: The seamless integration with Salesforce’s CRM provides a comprehensive view of customer interactions, helping businesses manage relationships and track sales activities more effectively. Streamlined Order Management: Features like bulk ordering, repeat orders, and order approval workflows streamline complex B2B transactions, making them more efficient and manageable. Advanced Analytics: Detailed analytics and reporting tools help businesses understand customer behavior, track sales performance, and make data-driven decisions.Enhanced User Experience: The platform offers a user-friendly interface and personalized experiences, which improve the overall shopping experience for B2B customers. Scalability: The platform’s scalability supports growing businesses, accommodating increased transaction volumes and expanding product ranges as needed. **What do you dislike about Salesforce B2B Commerce?** Customization and Flexibility: It provides robust tools for customizing the user experience, allowing businesses to tailor the platform to their specific needs and industry requirements. Integration Capabilities: The platform integrates seamlessly with other Salesforce products and third-party applications, enabling a unified view of customer interactions and business processes. Advanced Analytics: Salesforce Commerce for B2B includes powerful analytics and reporting tools that help businesses gain insights into customer behavior, sales trends, and performance metrics.Scalability: It supports a wide range of business sizes and can scale as your business grows, accommodating increasing transaction volumes and expanding product catalogs. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Complex Ordering Processes: It simplifies complex ordering processes by offering features like bulk ordering, custom pricing, and order approval workflows. This helps streamline transactions and reduce administrative overhead. Lack of Integration: The platform integrates seamlessly with Salesforce’s CRM and other third-party applications, providing a unified view of customer data and sales activities. This integration improves data accuracy and consistency across systems. Difficulty in Personalization: Salesforce Commerce for B2B enables advanced personalization, including custom catalogs and pricing for different clients. This ensures that each business customer receives a tailored experience based on their specific needs and preferences. Limited Analytics and Reporting: The platform offers robust analytics and reporting tools, allowing businesses to gain insights into customer behavior, sales trends, and performance metrics. This data helps in making informed, strategic decisions.Scalability Issues: It supports scalability, allowing businesses to handle growing transaction volumes and expand their product offerings without compromising performance. ### 28. Salesforce Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce Commerce for B2B offers several features that make it a strong choice for businesses looking to enhance their e-commerce capabilities. **What do you dislike about Salesforce B2B Commerce?** The platform's extensive features and customization options can be overwhelming, especially for businesses that are new to e-commerce or Salesforce products. It may require a significant time investment to fully understand and utilize all its capabilities. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** B2B transactions often involve complex buying processes with multiple stakeholders. Salesforce Commerce for B2B streamlines these processes by offering features like custom pricing, bulk ordering, and approval workflows, making it easier for businesses to manage and execute large transactions efficiently. ### 29. Good One to have **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavin S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Salesforce B2B Commerce?** It integrates smoothly with Salesforce CRM and other Salesforce products, which makes managing customer relationships, marketing, sales, and commerce in a unified ecosystem much easier. This is particularly valuable for B2B businesses that need to streamline workflows between sales, customer service, and e-commerce. **What do you dislike about Salesforce B2B Commerce?** I not found it till now as i use this since a year **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B is helping us tackle several key challenges in our business. One of the biggest issues it solves is the complexity of managing large-scale customer accounts with personalized pricing, bulk ordering, and contract-specific negotiations. The platform's B2B-specific features, like custom catalogs and quick reorder, streamline the purchasing process for our clients, improving their experience and making it easier for them to do business with us. ### 30. Salesforce An Amazing Tool to have **Rating:** 5.0/5.0 stars **Reviewed by:** Shona D. | Senior Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Salesforce B2B Commerce?** One of the things I like about Salesforce is that you can customize your work. You can manage leads, contacts, customers, and more, maximizing your potential to close opportunities. The platform excels in lead management and scoring, helping you prioritize, and nurture leads effectively. When it comes to reporting it takes the cake above others, Salesforce offers robust analytics, allowing you to track performance, identify trends, and make data-driven decisions. With over 1,000 integrations, salesforce seamlessly connects with other software solutions you might use. This flexibility is crucial for businesses with complex needs. Salesforce provides excellent customer support, ensuring you have assistance when needed. It's easy to use, I constantly use Salesforce frequently on a daily basis.Salesforce is implemented with plenty of business all over the world. I always here someone talking about Salesforce no matter where I am located. **What do you dislike about Salesforce B2B Commerce?** I don't really see anything wrong with Salesforce. You might double up on your notes accidentally but, other than that it's perfect. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I just love the overall way Salesforce operates and it's not difficult to manuever throug the software. ### 31. Facilitates Necessary tools for B2B businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Shruti B. | Accounting Specialist L2, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Salesforce B2B Commerce?** It readily adapts to business growth, accommodating changing needs without requiring significant on-site infrastructure. **What do you dislike about Salesforce B2B Commerce?** The pricing structure of the platform, which is determined as a percentage of sales revenue, may have significant challenges for smaller enterprises. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The reporting tools are helpful for sales trend & also gives insights on customer behaviour ### 32. what makes salesforce a reliable choice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Salesforce B2B Commerce?** Best CRM for compatiablity, compiling your daily workflow and communication. the user experencie is top quality with an easy to understand and user friendly interface for all your daily tasks. One of my favorite feature is the ability to compile different types of dashboards to easily track daily work without any thought. **What do you dislike about Salesforce B2B Commerce?** only thing I can say , It would be nice if sales force automacally compiled accounts and contacts together that match and compile duplicate information automataclly because there is so much information. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** business sales and tracking along with organizaton of leads and accounts ### 33. B2B Commerce Platform with Robust Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce B2B Commerce?** I appreciate the platform’s ability to streamline complex B2B sales processes, offering features like bulk ordering, contract pricing, and automated quotes. The seamless integration with CRM tools and its scalability are major advantages for businesses looking to grow. **What do you dislike about Salesforce B2B Commerce?** The initial setup and customization can be time-consuming, and the learning curve is steep for new users. Additionally, the cost can be a barrier for smaller companies that may not need the full range of features. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B is solving the challenge of managing complex B2B transactions by automating bulk ordering, contract pricing, and personalized quoting. It helps streamline the buying process for large clients, reducing manual errors and saving time. The platform's integration with CRM allows for real-time visibility into customer interactions, improving account management and sales strategy. This leads to more efficient operations, better customer experiences, and increased sales opportunities, benefiting the overall business growth. ### 34. Salesforce review **Rating:** 5.0/5.0 stars **Reviewed by:** Sbusiso V. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Salesforce B2B Commerce?** What I like most about Salesforce is that it makes managing projects very easy and organized. **What do you dislike about Salesforce B2B Commerce?** Setting it up may be a bit complex for inexperienced users but the support team is always available to assist. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps with managing online business and customers and it saves us a lot of time. ### 35. Salesforce is a good CRM tool for sales activities **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja G. | Lead Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce commerce has an intutive interface than can reduce cost and it's interface is so wasy to use while loading and exporting the data. It also has a good feature to load a massive data and a very ease to use for the customer support as it contains all the features to tract the opportunities and activities happened for any of the account or company is loaded in the SFDC. In Salesforce, your data will remian safe. It also a very good feature for reporting, dashboard, and for analysis part, you can create any type of report you want in SFDC. Salesforce is a ease of integration, as it can create an upload the massive data with the help of API. Salesforce commerce is better for SMB or MMS market and also helps to track the frequency of activites happend or how many accounts are in pipeline to close the deal with the clients. It's ease of implementation makes the working on SFDC smooth and clear. **What do you dislike about Salesforce B2B Commerce?** Sometimes due to maintenece oe any updation is goin on, in that case it might run slow, otherwise I don't have seen any problem ocuuring while using Salesforce. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** With Salesforce commerce for B2B, I think we don't have a option to track the Companies or account KPI metrices, or sometimes it is difficult to track the sales rep KPI's manually. We need to create a separate report in dashboard for tracking the KPI's, which helps to do the auding in a proper way. ### 36. Ironic with a name like Lightning (good but tedious and slow) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Salesforce B2B Commerce?** Relatively straight forward once you are properly onboarded. Good for tracking my own leads and business but also looking at past history with an account. **What do you dislike about Salesforce B2B Commerce?** Super slow , which is ironic considering they call it salesforce lightning **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It's essentially a journal , a reliable place to track history and update progress in an account. It's integration with outreach really supercharges this , I've used it without and with integration with sales and outreach software. As a standalone product its feels a little too bland. The real value comes with integration with outreach tools as well as BI tools to look at data , KPIs etc... ### 37. Informative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Salesforce B2B Commerce?** ability to centralize customer data, automate sales processes, and drive data-driven decisions for better business outcomes. **What do you dislike about Salesforce B2B Commerce?** complexity and steep learning curve, which can be overwhelming for new users without proper training. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Volunteer connect ### 38. My experience with Salesforce Commerce for B2B **Rating:** 5.0/5.0 stars **Reviewed by:** Vishwa P. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce Commerce for B2B is very easy to implement and use. I frequently use this platform. I have multiple features to integrate and it is very easy to integrate and it give good customer support. **What do you dislike about Salesforce B2B Commerce?** I don't find any dislike or disadvantage of Salesforce Commerce for B2B. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B has solved my problem for Shopping Cart Website. I was able to create the Shopping Website very easily by the use of this platform. ### 39. Nice product requires more resources **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce B2B Commerce?** Excellent idea and cooler products to setup the online pretty quickly. User interface is very intuitive **What do you dislike about Salesforce B2B Commerce?** Lack of resources, no developer org to practice easily. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Provides consistent shopping experience with multiple channels. Easier way to target the audience based on the shopping product list and applies discounts ### 40. Why to use Salesforce Commerce Cloud for B2B **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce Commerce for B2B is a powerful and feature-rich platform designed for organizations looking for a scalable and integrated solution for their commerce needs. Although the initial setup can be challenging, the system's ease of use and extensive feature set provide long-term value to businesses focusing on B2B commerce. Salesforce customer support is very responsive, and I use Commerce Cloud frequently. It's very easy to implement. **What do you dislike about Salesforce B2B Commerce?** For now, I don't have any dislike to any suggestions. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B solves critical problems related to process automation, customer experience, and data management, resulting in greater efficiency, improved customer satisfaction, and ultimately driving business growth. ### 41. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Salesforce B2B Commerce?** I love the reports and the app on the phone. The integration to Docusign is great. **What do you dislike about Salesforce B2B Commerce?** We cannot enter notes with voice commands. Some issues on the Map on the map. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Keeps notes and Opp organised. Easy to send contracts and keep track of the overall tasks. ### 42. Best CRM for me **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmad A. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Salesforce B2B Commerce?** The UI if Salesforce is easy to navigate and good for newbies like me. **What do you dislike about Salesforce B2B Commerce?** None for now. I will definitely try to explore it again once I get the chance. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It's the ease of implementing the CRM with the team. We easily try to import contacts from another website to Salesforce CRM. ### 43. Comprehensive features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce Commerce for B2B offers a highly customizable platform for my company that tailors to our specific needs. It easily integrates to the broader salesforce product offerings. **What do you dislike about Salesforce B2B Commerce?** While the product can easily integrate with other Salesforce products, a drawback is that it is the software is dependent on the Salesforce ecosystem and the cost is typically higher with customization or integrations. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B is helping us with our ecommerce platform by automating orders, pricing, and approval processes, all under one platorm and eliminates manual work. ### 44. The Optimistic and efficient way of building E-commerce website for business to business **Rating:** 5.0/5.0 stars **Reviewed by:** MUTHU KUMARAN D. | Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Salesforce B2B Commerce?** The best thing in salesforce b2b is the less coding developing environment and sites, automated process for managing orders, email sending, managing sms, notification and many more automation for customers activity. Can be branding our community sites easily through various experience builder in store. Having said that many features to configure for users which are available in salesforce b2b commerce like users visibility for products and products visibility based on users and location based, then like branding our sites, navigation setting and the best features is component drag and drop feature in experience builder. **What do you dislike about Salesforce B2B Commerce?** I don't dislike anything on that and I have some small personally dislike in b2b commerce is dynamic styling in experience builder. So I'm worry about branding in experienced site community users. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Which primarily many business problems like bulk purchasing of products for businesses and merchandising , configuring and maintaining customers efficienty with account, contacts, opportunities and raising cases if there is any queries about the products, pricing and account switching. ### 45. Overall, my experience using Salesforce B2B was positive. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Salesforce B2B Commerce?** It was extremely useful how Salesforce Commerce provided such in depth analytics on customers. This was not only insightful but allowed for improved sales strategies to be implemented. **What do you dislike about Salesforce B2B Commerce?** I think that mitigating data from older and more outdating systems could be made much easier and less complex (especially for those who are less tech saavy). **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helped my former employer (Faerie's Dance) optimize the shopping experience for their customers. This in turn, helped a lot with increasing sales. ### 46. Overall nice solution but needs some improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Narendhar R. | Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2024 **What do you like best about Salesforce B2B Commerce?** Easy to build and deliver the solution and doesn't require much expertise to build basic commerce cloud for B2B customers. **What do you dislike about Salesforce B2B Commerce?** Though out of the box features are impressive, especially healthcare industry specific scenarios requires significant customization **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Using it to provide shopping cart experience for our business customers and provides ability to track their orders ### 47. Decent product but still needs some work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce B2B Commerce?** The end result of implementation with Commerce Cloud is like crazy good and easy to manage! **What do you dislike about Salesforce B2B Commerce?** There are some aspects that definitely needed more time in the oven. For example managing North American taxes is a pain with the sheer amount of apex work that's required, where as all other regions have a highly simplified version. Bulk product uploads with custom fields also hasn't been the easiest time either. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It's being used to unify data sources into one system rather than have a bunch of integrations. ### 48. Versatile and Useful Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Salesforce B2B Commerce?** It has many functions and segments for analyzing the data, which is crucial for business. **What do you dislike about Salesforce B2B Commerce?** The interface is outdated and you might need some time to get used to it. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I can manage the products easily and see how well the business goes. I like it more as it incorporates the data analytics features that I can see what are the factors influencing my traffic the most. ### 49. B2B Salesforce Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Salesforce B2B Commerce?** The flexibility and functionality to create deals and keep up an accurate forecast of your pipeline. **What do you dislike about Salesforce B2B Commerce?** It's easily customizable at the will of your bandwidth - if you don't have a dedicated salesforce admin as a full-time role within your company. It makes it difficult to customize your salesforce experience. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Solving functionality and usability of a CRM - accurate forecasting and visibility across all teams. ### 50. Using Salesforce for SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Mikey B. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Salesforce B2B Commerce?** Salesforce helped me stay organize with my client accounts - being able to update and tweak them when needed. **What do you dislike about Salesforce B2B Commerce?** Sometimes Salesforce was a bit overwhelming. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Organization ## Salesforce B2B Commerce Discussions - [Tiered pricing in B2B Commerce subscription products](https://www.g2.com/discussions/tiered-pricing-in-b2b-commerce-subscription-products) - 1 comment, 1 upvote - [What is Salesforce Commerce for B2B used for?](https://www.g2.com/discussions/what-is-salesforce-commerce-for-b2b-used-for) - 1 comment - [What are the advantages of b2b e commerce?](https://www.g2.com/discussions/what-are-the-advantages-of-b2b-e-commerce) - 1 comment - [What is b2b e commerce with example?](https://www.g2.com/discussions/what-is-b2b-e-commerce-with-example) - 1 comment - [What is b2b in Salesforce?](https://www.g2.com/discussions/what-is-b2b-in-salesforce) - 1 comment - [View Salesforce B2B Commerce pricing details and edition comparison](https://www.g2.com/products/salesforce-b2b-commerce/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+22%3A12%3A25+-0500&secure%5Bsession_id%5D=89c8800b-acdf-46d4-b83d-db585fd6421a&secure%5Btoken%5D=9325c6529f2d18b445eb8e09c81c31bb613345c2dae3b29c1d9f1dd3ec73b421&format=llm_user) ## Salesforce B2B Commerce Integrations - [Amazon Chime](https://www.g2.com/products/amazon-chime/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Keka](https://www.g2.com/products/keka/reviews) - [LinkedIn Learning](https://www.g2.com/products/linkedin-linkedin-learning/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Salesforce B2B Commerce Features **Design** - Templates - Mobile E-Commerce - Versions - Mobile E-Commerce - Testing - Mobile E-Commerce - Multichannel - Mobile E-Commerce **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Administration** - Reporting - Cart Management - Shipping Information Collection **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Personalization** - Branding - Mobile E-Commerce - Localization - Mobile E-Commerce - Digital Content - Mobile E-Commerce - Geofencing - Mobile E-Commerce **Analytics** - Reports & Analytics - Customer Data **Integrations** - Payment Gateway Integration - E-commerce Platform Integration - Email Integration **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization **Analysis** - Dashboards - Mobile E-Commerce - User Behavior - Mobile E-Commerce - Sales - Mobile E-Commerce **Administration** - Integrations - Dashboard **Cart Management** - Multi Cart - Products - Templates - Embed **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Salesforce B2B Commerce Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (855 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (296 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (572 reviews)