Sales Ask Reviews & Product Details

I love how Sales Ask has significantly improved our team's responsiveness, specifically within the HVAC sector. The feature of automated follow-ups is incredibly beneficial as it allows us to maintain engagement with leads, ensuring they remain interested. The scheduling flows are another standout feature; they enable our customers to book appointments instantly, providing convenience and efficiency that was previously lacking. Additionally, the AI assistant is a valuable asset, adept at handling basic customer inquiries when we are occupied, which ultimately saves us time and allows our technicians to concentrate on fieldwork. Sales Ask seamlessly integrates with our CRM and calendar scheduling systems, ensuring all lead details are centralized and easily accessible. This integration simplifies our workflow and enhances our overall operational efficiency, ensuring swift handling of inbound requests within seconds. Because of these features, we've seen an increase in our conversion rate and a reduction in the administrative workload for our office staff. Review collected by and hosted on G2.com.

I wish there were more ready-made HVAC workflow templates so setup could be even faster. Review collected by and hosted on G2.com.

The transcription is fantastic even when we're on a noisy roof. Coach Dean caught our reps missing key questions about insurance deductibles. The mobile app is so simple for our guys to use right after a roof inspection. Review collected by and hosted on G2.com.

It took a week for our old-school sales lead to get fully on board. We had a small issue with the app draining phone battery. The initial setup required a bit of our time to customize the scorecards. Review collected by and hosted on G2.com.

The ability to capture the homeowner's emotional state after a storm is key. The notes on "tone" helped one of our reps sound more empathetic and less rushed. It's the best tool for holding sales reps accountable to the process we trained. Review collected by and hosted on G2.com.

The subscription cost gave me pause, but the ROI was clear after two months. We had to upgrade our phone data plans. The analysis can take few minutes to process, which tests our patience sometimes. Review collected by and hosted on G2.com.

The virtual ride-along lets me ensure my brand is represented perfectly. The "missed question" alert is crucial for uncovering hidden client concerns. It provides an unbiased record of what was promised, which is golden. Review collected by and hosted on G2.com.

It requires discipline to make review sessions a consistent habit. The platform is more powerful than we currently need, but we're growing into it. We haven't found a use for the export insights feature yet. Review collected by and hosted on G2.com.

The instant feedback after a call is invaluable for our reps' confidence. The meeting summary saves them from writing up messy notes later. We can compare how different reps explain our maintenance plans side-by-side. Review collected by and hosted on G2.com.

Getting the team to consistently start the recording was a hurdle at first. The analytics dashboard has a learning curve. We experienced a brief login issue after an app update. Review collected by and hosted on G2.com.

The ability to review long, detailed conversations about architectural plans is priceless. The topic coverage analysis ensures we don't skip crucial steps in our process. It keeps our entire sales team aligned on our core messaging and value. Review collected by and hosted on G2.com.

The file storage for our two-hour meetings fills up quickly. Customizing the platform for our multi-meeting sales cycle was complex. It's an investment, but one that pays for itself. Review collected by and hosted on G2.com.

The conversation analytics show us who is effectively upselling IAQ products. The practice sessions for handling price objections are incredibly realistic. It helps our managers coach based on data, not just feelings. Review collected by and hosted on G2.com.

The user interface could be a bit more modern and intuitive. We had a minor syncing issue with our CRM that support fixed. It requires a culture shift to get everyone to embrace being recorded. Review collected by and hosted on G2.com.

The scorecard feature lets us track if reps are explaining our warranty properly. The transcription is a lifesaver for remembering specific client requests. Leaderboards have sparked a friendly competition to improve. Review collected by and hosted on G2.com.

The cons are minor compared to the benefits. We'd like to see more integration with our estimating software. It adds an extra step to our sales process, but a worthwhile one. Review collected by and hosted on G2.com.

The software is surprisingly affordable for a small business like ours. The feedback on "clarity" has helped our techs explain complex problems simply. It documents the entire customer interaction, which is great for liability. Review collected by and hosted on G2.com.

The audio can be muffled if the phone is in a toolbelt. The AI sometimes suggests generic next steps that aren't relevant. I wish customer support was available on weekends. Review collected by and hosted on G2.com.

The talk-to-listen ratio report was a real eye-opener for our team. The roleplay feature is perfect for practicing "price shock" conversations. Virtual ridealongs let me coach without driving all over the city. Review collected by and hosted on G2.com.

We wish the summary feature would automatically highlight pricing discussions. The subscription felt like a big commitment at first. Audio quality suffers if the homeowner's TV is too loud. Review collected by and hosted on G2.com.