SailPoint Reviews & Product Details

I really like the workflow and customization in SailPoint because it allows rapid setup and even non-technical people can code. The Workflow UI step creator is great for making advanced UI changes like adding forms. I also appreciate everything about the LCM, access automation, and especially how the reminder emails and reporting enable even a group of people to directly run reports using self-service. Review collected by and hosted on G2.com.

I'm not a deep coder but could handle the business requirements and give to my team. I would like to see something where a non-coder can also build stuff. I need more tools for my disposal where I can take things from requirement gathering to development and testing to deploy myself. Review collected by and hosted on G2.com.

SailPoint simplifies the process of submitting access requests for multiple applications, whether the request is for myself or for an entire team.

The workflow provides clear visibility into the current stage of each request, allowing me to easily identify pending actions and follow up with the appropriate approvers to ensure timely completion.

I primarily use SailPoint for internal access management, especially during the onboarding process for new team members. Our Development team requires access to a specific set of applications and resources, and SailPoint efficiently manages the entire provisioning process.

Compared to traditional request methods such as JIRA or IT helpdesk tickets, SailPoint’s integration offers a more streamlined, transparent, and efficient approach to managing application access and user permissions. Review collected by and hosted on G2.com.

The process of manually reviewing and tracking who has access to which resources can feel outdated and complicated for managers. What should be a straightforward task can become unnecessarily time-consuming and difficult to manage.

While SailPoint offers extensive customization capabilities through custom coding, this flexibility can sometimes introduce challenges. Excessive customization may create complications during future upgrades, as custom code can become incompatible with newer versions, resulting in additional maintenance efforts and unexpected workload. Review collected by and hosted on G2.com.

I like how flexible SailPoint is. It gives us a solid way to manage identities and access, while still letting us tailor it to different business needs as they come up. Review collected by and hosted on G2.com.

Probably the complexity. It’s a great platform overall, but at times it takes a lot of effort to get something relatively simple done. Review collected by and hosted on G2.com.

Sailpoint connectors and extensibility functionality Review collected by and hosted on G2.com.

limited visibility available when troubleshooting complex connector, API, and provisioning issues. Review collected by and hosted on G2.com.

I really like the lifecycle event and trigger customization in SailPoint, especially how it allows me to customize joiner, mover, and leaver workflows according to our needs. SailPoint also offers better user access review (UAR) and governance compared to other solutions. Although the initial setup of IdentityIQ was a bit challenging, the support from SailPoint was helpful in getting everything up and running. Review collected by and hosted on G2.com.

The initial setup of SailPoint was a bit difficult, especially for IIQ. However, we did get support from SailPoint to help with this. Also, the ability to introduce custom plugins could be improved. Review collected by and hosted on G2.com.

SailPoint excels at automating the user lifecycle. It has significantly reduced the manual workload for our IT team during onboarding and offboarding by ensuring new hires have the right access on day one, and that access is revoked immediately when someone leaves the company. Review collected by and hosted on G2.com.

SailPoint is a robust identity management solution, but many users find the implementation complex and the learning curve steep. In practice, it often requires specialized technical expertise, which can make deployment and ongoing maintenance resource-intensive. On top of that, the high licensing costs and an interface that can feel unintuitive at times may be notable drawbacks, especially for smaller organizations. Review collected by and hosted on G2.com.

The ease of deployment of the product is the best. The connector options are good and most connectors are out of the box. The interface is also clean and quite intuitive. Review collected by and hosted on G2.com.

It is the most expensive IGA product and the support is not the best. Most of the time the support team just redirects to expert services - which is a paid proposition, and then the ES team rarely gives a solution. Review collected by and hosted on G2.com.

SailPoint IdentityNow has completely transformed how we manage access certification campaigns. What used to be a manual, spreadsheet-driven process is now automated and trackable from a single platform. Certifiers get clear, actionable access reviews and our compliance team has full visibility into campaign progress in real time. The ability to schedule recurring certifications has taken enormous pressure off our team during audit season. Review collected by and hosted on G2.com.

The campaign configuration options can feel rigid at times — more flexibility around custom certification workflows and reviewer escalation paths would be a great improvement. The UI, while clean, can also feel slow when loading large certification campaigns with thousands of entitlements Review collected by and hosted on G2.com.

I really like the scope and design of SailPoint, especially how it handles connectors. The governance and audit features are what I like the most. It helps ensure our accesses are periodically certified, and we have all our audit needs covered, especially for external audits. SailPoint delivers the information we need during audits effectively. Review collected by and hosted on G2.com.

I think SailPoint could be improved by aligning more with industry standards and introducing additional features that people are looking for. I've noticed that while some AI features are expected soon, the release of new versions seems to have slowed down. For instance, the transition from version 8.2 to 8.5 took a long time, and there's uncertainty about when the next version will come out. It would be great if SailPoint could ensure it stays updated with the latest versions more frequently. Review collected by and hosted on G2.com.

I particularly value the flexibility around integrations and identity lifecycle management. The ability to connect diverse applications, automate provisioning and deprovisioning, and customize workflows makes it well suited to complex enterprise environments. Review collected by and hosted on G2.com.

Troubleshooting complex provisioning and integration issues can sometimes be challenging. Error messages and logs are not always detailed enough to quickly identify the root cause, particularly when dealing with custom connectors and workflows. Review collected by and hosted on G2.com.