SABIO

SABIO

4.8
(21)

SaaS-based SABIO gets the most out of your organization’s knowledge because it’s easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

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Showing 21 SABIO reviews
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Johanna F.
Validated Reviewer
Verified Current User
Review Source

"Simple, Accessible and Efficient Knowledge Management"

What do you like best?

Sabio is a great way to manage information or knowledge throughout our company. It offers various ways in which to adjust structures and accesses according to each department's needs.

The main (tree) structure, if well built, grants an intuitive approach to searching and finding the information users need for their daily work. Validities of texts and news messages help authors to maintain knowledge and keep information up to date. Training of new users and authors is, thanks to sabio's easy accessibility and intuitive use, a quick and easy process.

In addition to this, sabio offers a great and caring customer service which solves almost any problem pretty quickly.

What do you dislike?

There are only very few things I dislike about sabio, as I think the working of it depends strongly on how you build your structure and how you maintain its content.

However, depending on your tastes and needs you might find the text editor a bit underequipped (its completely enough for us though and prevents authors from being all too creative with their texts).

The worst thing which could be mentioned in this context is probably be this: message priority low.

What problems are you solving with the product? What benefits have you realized?

We have achieved that all of our employees get the information they need according to their field of work.

All of our employees are on the same level of information which the can pass on unanimously to our customers.

We can guarantee the accurateness of the provided knowledge through the validity system that allows us to check texts regularly.

The tree structure and various filters help our employees to find information quickly and intuitively.

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A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Easy to use and great support during customer lifecycle"

What do you like best?

It was always a pleasure to work with the guys from SABIO. At first, the software itself is really easy to use with minimum to no training effort for end users. The integration possibilities are outstanding so we could integrate SABIO into all of our systems.

What do you dislike?

Sometimes we missed the feature and release communication.

Recommendations to others considering the product:

It's really easy to start with the Online Trial, I think for 30 days. The application is instantly set up so you can directly start using it. We always asked for help from SABIO's consulting dept. The helped us a lot especially for defining the knowledge tree, how to write articles and to integrate SABIO in our website and applications.

To be honest it's not really cheap but those guys ensure your project success.

What problems are you solving with the product? What benefits have you realized?

With SABIO we have realized one single source of truth for all our knowledge within consumer services. We have reduced handling times up to 30%.

By building up a self service portal with SABIO (we have integrated SABIO into our website) we increased customer satisfaction by 15% and realized a contact deflection of about 20%

What Knowledge Management solution do you use?

Thanks for letting us know!
Dustin S.
Validated Reviewer
Verified Current User
Review Source

"Sabio helpes us and our teams to work more efficient and deliver better quality"

What do you like best?

Easy to train to our employees, easy to setup for all our departments;

Smart architecture allowing all kind of departments to understand how to work with the software;

Our customers mostly fell in love and also started to participate in the knowledge manegent processes;

It really helps -. not just pretends to do so.

What do you dislike?

There are all features you need for smart and easy knowledge management, and even many we do not use in our business; still we would love to have even more tools and features for the "bling" effect (so more marketing things).

Recommendations to others considering the product:

Implementation ist fast and easy and still you should allocate ressources regarding management level and time to this project - the m,ore you invest in the setup the more you will benefit afterwards

What problems are you solving with the product? What benefits have you realized?

Faster training times due to better self learning of our employees, raised quality as information is provided in time in the same way to every one

Sascha R.
Validated Reviewer
Review Source

"Excellent knowledge management solution with great usability"

What do you like best?

Two aspect make SABIO an outstanding knowledge management solution. First, its superior user interface and its self learning search mechanism allows new users with minimum effort to use SABIO. Second, its smooth integration with numerous standard applications, like Salesforce and Zendesk, minimize IT effort.

What do you dislike?

The setting up of rights and roles during was more time consuming than expected.

What problems are you solving with the product? What benefits have you realized?

We used SABIO during a large and complex software development project with several internal and external teams as the central knowledge management solution. In the beginning we used a Wiki-based solution but quickly reached its limitations. With SABIO we saved time & effort sharing everything from market insights, user stories to tweaks for technical issues with our tool chain.

Michael Andreas M.
Validated Reviewer
Verified Current User
Review Source

"The easy way of charing knowladge"

What do you like best?

First of all, that it is increase the speed of spreading our knowledge to our agents in our daily business. The good and personally support. The efficency of the setup workshop. SABIO makes training of new Chat-Experts so much easier.

What do you dislike?

current you can't costumize seperate views of the bulletin board in SABIO. This might be an issue, if you use SABIO with externel service providers. Solution will come with a future update.

What problems are you solving with the product? What benefits have you realized?

a consistent struktur of knowledge data base for the company; increase of efficiency and speed up response time

Heike B.
Validated Reviewer
Verified Current User
Review Source

"A perfect way to knowledgemanagement"

What do you like best?

the easy Usability, the good search, the simplicity to create Knowledge

What do you dislike?

Nothing, it is a perfect solution for us

What problems are you solving with the product? What benefits have you realized?

to make a large amount of knowledge and business processes available very quickly for a large number of employees and service Providers. And we realized that together we could manage our knowledge

Lukas R.
Validated Reviewer
Verified Current User
Review Source

"Looking for the best knowledge managemet? You find it..."

What do you like best?

It´s easy. It´s clear. It´s everthing you need if you are looking for a Knowledge Management for your Customer Service or other Team.

What do you dislike?

I only dislike that we didn´t use Sabio earlier.

What problems are you solving with the product? What benefits have you realized?

Knowledge Management for the complete Customer Service, transfering Data to internal Tickets with individuell links, actually Building a Connection to our Ticket Tool and in the future to SAP an our App (FAQ´s)

Ingo S.
Validated Reviewer
Review Source

"Happy agents and satisfied customers ..."

What do you like best?

easy to implement and good value for Money

easy to use for CS representatives

good support for publishing processes

possible to integrate the Google search application

Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database)

What do you dislike?

collaboration functions could be more elaborated

copy&paste from existing documents

What problems are you solving with the product? What benefits have you realized?

Transformation during a helpdesk outsourcing project was made easy and very successful because of the great knowledge support by Sabio

we got the process time down by integrating Sabio with the ticketing System - this also led to a higher customer satisfaction

I
Internal Consultant
Validated Reviewer
Verified Current User
Review Source

"Very good customer focused service with high professionalism "

What do you like best?

I like most the very open and direct communication from sales & marketing responsible up to managing director and the solution and customer focused work.

What do you dislike?

That not all vendors act like SABIO company does.

What problems are you solving with the product? What benefits have you realized?

It is the basis to structure the important knowledge topics and make it one source of the distributed knowledge. The quality in the customer contact process was improved with SABIO.

Matias M.
Validated Reviewer
Review Source

"SABIO is easy to implement and use."

What do you like best?

End users are usually very satisfied with “look and feel” and search results – so adaption is easy. Implementing style guide and using SABIO as the key knowledge repository for agents as well as self service works very well.

What do you dislike?

Sometimes in the past we missed certain functionality in the editor and an API for Facebook in when doing social customer care.

What problems are you solving with the product? What benefits have you realized?

We improved the first time resolution rate within the contact center as well as enhancing the quality of answers by levelling them on a higher level.

U
User
Validated Reviewer
Verified Current User
Review Source

"Revolutionary platform"

What do you like best?

The platform is straightforward and rather simple to use. Took me only a few hours to learn all there was to know about it

What do you dislike?

It could use more updates. Some of the features seem outdated

Recommendations to others considering the product:

Take part in their meet ups. They are very useful and a good way to learn quickly the platform and implement some of the more difficult tools

What problems are you solving with the product? What benefits have you realized?

Simplifying the art of coding

Jens K.
Validated Reviewer
Review Source

"Very flexible and uptodate solution!"

What do you like best?

The possibility to integrate are almost endless, so you can include it in your companies infrastructure very easyly.

What do you dislike?

As with most KMS you still have to keep your data up to date with human power. A bit more automatization on that side would make it flawless as it can get.

Recommendations to others considering the product:

give it a try!

What problems are you solving with the product? What benefits have you realized?

knowledge management

process support

AO
Administrator in Outsourcing/Offshoring
Validated Reviewer
Review Source

"SABIO - best platform for complex customer service units"

What do you like best?

SABIO is the perfect knowledge management solution. The interface offers many connection possibilities. The self-learning and easy-to-use search mechanism allows all users to use SABIO with minimal effort.

What do you dislike?

We have been using SABIO for a year and we are very satisfied. The long implementation process and the excellent consulting allowed us a perfect start with high quality content.

Recommendations to others considering the product:

The consulting is perfect and stands by each question.

What problems are you solving with the product? What benefits have you realized?

SABIO as the only source of knowledge offered us the opportunity to easily integrate and administer FAQs in the self-service of the app and on the web.

Anne S.
Validated Reviewer
Review Source

"Easy to integrate and good care during the implementation phase "

What do you like best?

easy to use, no big trainingsessions needed to understand how to use it. easy to fill with knowledge, structure logical and comprehensible.

What do you dislike?

Not all typefaces are available, only the standard versions

What problems are you solving with the product? What benefits have you realized?

CSA finds the information he needs exactly at a specific time.

Call and document handling time has decreased

I
Internal Consultant
Validated Reviewer
Review Source

"Customizable and comfortable"

What do you like best?

It has a satisfying look & feel for the users

It is easy to adapt and implement

It is easy to train to the users

There is excellent consulting

What do you dislike?

nothing big so far; setting up rights and roles and also editor functionalities could be slightly improved to meet all user expectations for perfect satisfaction

What problems are you solving with the product? What benefits have you realized?

Saving time & effort with introducing the SABIO knowledgement management and process support to a big Customer Service Unit on complex product support requirements

Ulf K.
Validated Reviewer
Review Source

"easy / clean tool "

What do you like best?

easy and clean user interface / great support and team

What do you dislike?

maybe more features than we need and for a focused solution

What problems are you solving with the product? What benefits have you realized?

knowledgemanagement

A
Administrator
Validated Reviewer
Review Source

"einfach, effektiv und gutes Preis/Leistungsverhältnis"

What do you like best?

Zuverlässigkeit des Systems, einfach Bedienbarkeit, logische Anwendung, gute Zusammenarbeit mit dem Produktmanagement

What do you dislike?

Support ausschließlich digital erreichbar, daher manchmal Austausch zu Feature Wünschen schwierig

What problems are you solving with the product? What benefits have you realized?

Prozesssicherheit wird enorm gestärkt, Falschbearbeitungen minimiert bzw. ausgeschlossen, immer aktuelle Infos im Zugriff, Anwender kommen aufgrund der guten Suchfunktionalitäten schnell zu einem korrekten und zielgerichteten Suchergebnis

A
Administrator
Validated Reviewer
Review Source

"More efficiency in Support with a greate knowledge base"

What do you like best?

- easy to use (good usability)

Nearly everyone can use it with a short introduction.

- great and fast support

- fast disturbance information

What do you dislike?

We are missing some features and more detailed Release information.

What problems are you solving with the product? What benefits have you realized?

We solving to share knowledge within the support.

We use it to share in general information.

I
Internal Consultant
Validated Reviewer
Review Source

"On Point Knowledge Management"

What do you like best?

Powerful Database and Search Engine, Navigation works like a Mind-Map and allows very intuitive UX out of the box

What do you dislike?

It is an specific Software for Knowlege Management, less possibilities for visuals, banners etc.

What problems are you solving with the product? What benefits have you realized?

Realtime Support for multiple Channels from a Central Knowledge Source

A
Administrator
Validated Reviewer
Review Source

"SABIO 5"

What do you like best?

- sehr nette und kompetente Mitarbeiter

- es wird versucht schnell eine Lösung anzubieten

What do you dislike?

- Anpassungswünsche werden aufgenommen aber sie werden nicht umgesetzt oder es dauert sehr lange

What problems are you solving with the product? What benefits have you realized?

- Wissensmanagement für unsere Mitarbeiter und Agents

EI
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source

"SABIO - deep knowledge and outstanding customer focus "

What do you like best?

Cloud based architecture, customer focus, expert knowledge, price

What do you dislike?

nothing big so far, they could provide a better roadmap inside maybe

What problems are you solving with the product? What benefits have you realized?

Providing and outstanding customer service.

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