Compare Confluence and Serviceware Knowledge 
Featured Products
At a Glance
Market Segments
Mid-Market (48.2% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$8.00
Confluence
Star Rating
(4,317)4.1 out of 5
Market Segments
Mid-Market (48.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in its deep integrations with tools like JIRA, Slack, and PowerApps, making it a favorite for teams looking to centralize their knowledge and streamline workflows. Users appreciate the rich formatting styles and granular permissions that enhance collaboration.
- Users say that Serviceware Knowledge shines with its high-performance search engine, allowing for quick and efficient information retrieval. This feature is particularly beneficial for customer service teams who need to access structured knowledge rapidly and intuitively.
- Reviewers mention that Confluence's ability to centralize team knowledge in a structured manner is a significant advantage, especially for documenting project requirements and maintaining meeting notes. This functionality supports better team collaboration and accessibility.
- According to verified reviews, Serviceware Knowledge is praised for its rapid implementation process and the support from a dynamic team, which can be a game-changer for organizations needing quick deployment of knowledge management solutions.
- G2 reviewers highlight that while Confluence has a solid overall satisfaction score, it faces challenges in meeting specific workflow needs for some users, who have noted configuration difficulties. This can impact the user experience for teams with unique requirements.
- Users report that Serviceware Knowledge's intuitive design makes it easy to use, but the limited number of reviews compared to Confluence raises questions about its long-term reliability and user satisfaction in diverse environments.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Confluence
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
8.5
3,654
8.9
25
Ease of Use
8.0
3,702
9.5
25
Ease of Setup
8.3
1,197
9.0
21
Ease of Admin
8.0
872
8.3
22
Quality of Support
8.1
2,498
9.2
25
Has the product been a good partner in doing business?
8.5
788
9.5
22
Product Direction (% positive)
7.5
3,587
9.5
25
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
783
Not enough data
8.4
737
Not enough data
8.8
788
Not enough data
8.3
658
Not enough data
7.8
441
Not enough data
8.6
527
Not enough data
Knowledge Dissemination
8.3
674
Not enough data
8.6
781
Not enough data
9.2
877
Not enough data
8.6
792
Not enough data
8.1
488
Not enough data
7.8
423
Not enough data
8.7
538
Not enough data
8.4
504
Not enough data
8.5
451
Not enough data
Agentic AI - Knowledge Base
7.7
180
Not enough data
7.6
181
Not enough data
7.6
180
Not enough data
Login Options
9.4
55
Not enough data
8.7
42
Not enough data
Productivity
7.9
39
Not enough data
8.3
42
Not enough data
8.4
40
Not enough data
7.9
41
Not enough data
8.3
42
Not enough data
Customization
8.4
43
Not enough data
9.1
45
Not enough data
8.6
41
Not enough data
Agentic AI - Unified Workspaces
7.8
37
Not enough data
8.1
40
Not enough data
Automation
8.8
60
Not enough data
8.8
59
Not enough data
8.8
62
Not enough data
Administration
8.8
61
Not enough data
8.7
57
Not enough data
9.2
56
Not enough data
Project management
9.0
58
Not enough data
8.5
58
Not enough data
8.9
59
Not enough data
8.7
58
Not enough data
8.6
55
Not enough data
8.0
54
Not enough data
8.6
59
Not enough data
Workload
8.1
55
Not enough data
8.6
57
Not enough data
8.8
58
Not enough data
8.4
57
Not enough data
Communication & Collaboration
8.8
57
Not enough data
9.3
66
Not enough data
9.2
67
Not enough data
Cost Management
8.1
56
Not enough data
8.1
55
Not enough data
7.9
54
Not enough data
Integration
8.4
53
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
Generative AI
8.3
56
Not enough data
8.2
55
Not enough data
Agentic AI - Work Management
8.0
51
Not enough data
8.0
52
Not enough data
8.1
52
Not enough data
8.3
52
Not enough data
Communication
7.4
67
Not enough data
8.7
70
Not enough data
8.0
67
Not enough data
8.3
73
Not enough data
8.5
69
Not enough data
Content & Documents
9.0
77
Not enough data
9.0
74
Not enough data
8.7
75
Not enough data
9.0
75
Not enough data
Controls
8.4
66
Not enough data
8.6
68
Not enough data
8.8
69
Not enough data
8.2
66
Not enough data
8.5
68
Not enough data
Project Management
8.4
70
Not enough data
8.7
69
Not enough data
9.0
67
Not enough data
9.1
72
Not enough data
Remote Collaboration
9.0
68
Not enough data
8.9
67
Not enough data
8.8
68
Not enough data
7.6
67
Not enough data
Generative AI
8.2
71
Not enough data
8.0
69
Not enough data
Agentic AI - Project Collaboration
7.6
64
Not enough data
8.0
64
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
183
Not enough data
8.5
186
Not enough data
8.5
185
Not enough data
Operations - IT Documentation
8.5
184
Not enough data
8.0
179
Not enough data
8.2
179
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Serviceware Knowledge are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Serviceware Knowledge is categorized as Contact Center Knowledge Base and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.0%
Information Technology and Services
19.5%
Internet
6.3%
Financial Services
5.4%
Marketing and Advertising
4.4%
Other
43.4%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?
3 Comments
RB
In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and...Read more
What is Confluence used for?
3 Comments
PD
Documentation, Internal knowledge base, blog posts.Read more
Serviceware Knowledge has no discussions with answers
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