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Compare Confluence and Serviceware Knowledge 
Featured Products
At a Glance
Market Segments
Mid-Market (47.9% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$8.00
Confluence
Star Rating
(4,246)4.1 out of 5
Market Segments
Mid-Market (47.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in collaboration features, with users highlighting its real-time editing capabilities that help prevent knowledge loss when team members leave. This makes it particularly effective for large projects where documentation is crucial.
- Users say that Serviceware Knowledge stands out for its high-performance search engine, allowing for quick and easy access to information. This feature is especially beneficial for customer service teams needing to act swiftly and efficiently.
- Reviewers mention that Confluence offers a wealth of professional templates for meeting notes and project plans, which enhances productivity and organization. This variety is appreciated by teams looking for structured documentation solutions.
- According to verified reviews, Serviceware Knowledge is praised for its intuitive user interface, making it simple for new users to navigate. This ease of use is a significant advantage for organizations looking to implement a knowledge management system quickly.
- G2 reviewers highlight that Confluence has a robust community and support system, which is beneficial for users seeking assistance or best practices. This support network can be a deciding factor for teams that value ongoing help and resources.
- Users report that while Serviceware Knowledge has a strong focus on structured knowledge management, it may not have the same breadth of features as Confluence, which could limit its appeal for teams needing comprehensive project management tools.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Confluence
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
8.5
3,606
8.9
25
Ease of Use
8.0
3,655
9.5
25
Ease of Setup
8.3
1,155
9.0
21
Ease of Admin
8.0
836
8.3
22
Quality of Support
8.1
2,461
9.2
25
Has the product been a good partner in doing business?
8.5
754
9.5
22
Product Direction (% positive)
7.5
3,551
9.5
25
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
778
Not enough data
8.4
735
Not enough data
8.8
781
Not enough data
8.3
652
Not enough data
7.8
438
Not enough data
8.6
517
Not enough data
Knowledge Dissemination
8.3
673
Not enough data
8.6
774
Not enough data
9.2
849
Not enough data
8.6
792
Not enough data
8.2
480
Not enough data
7.8
422
Not enough data
8.7
516
Not enough data
8.4
478
Not enough data
8.5
447
Not enough data
Agentic AI - Knowledge Base
7.7
178
Not enough data
7.6
177
Not enough data
7.6
178
Not enough data
Login Options
9.4
52
Not enough data
8.7
42
Not enough data
Productivity
8.1
40
Not enough data
8.4
42
Not enough data
8.5
41
Not enough data
8.0
41
Not enough data
8.3
42
Not enough data
Customization
8.5
42
Not enough data
9.1
44
Not enough data
8.6
41
Not enough data
Agentic AI - Unified Workspaces
7.9
36
Not enough data
8.2
39
Not enough data
Automation
8.8
58
Not enough data
8.8
55
Not enough data
8.9
60
Not enough data
Administration
8.9
58
Not enough data
8.7
55
Not enough data
9.2
55
Not enough data
Project management
9.0
56
Not enough data
8.7
56
Not enough data
8.9
57
Not enough data
8.8
56
Not enough data
8.7
54
Not enough data
8.1
53
Not enough data
8.7
56
Not enough data
Workload
8.2
54
Not enough data
8.7
56
Not enough data
8.8
56
Not enough data
8.4
55
Not enough data
Communication & Collaboration
8.9
56
Not enough data
9.3
63
Not enough data
9.2
63
Not enough data
Cost Management
8.2
55
Not enough data
8.3
55
Not enough data
8.1
53
Not enough data
Integration
8.4
52
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Generative AI
8.4
54
Not enough data
8.4
53
Not enough data
Agentic AI - Work Management
8.1
49
Not enough data
8.1
50
Not enough data
8.2
50
Not enough data
8.3
49
Not enough data
Communication
7.6
68
Not enough data
8.7
71
Not enough data
8.0
65
Not enough data
8.4
72
Not enough data
8.6
67
Not enough data
Content & Documents
9.1
74
Not enough data
9.0
71
Not enough data
8.8
72
Not enough data
9.1
72
Not enough data
Controls
8.6
63
Not enough data
8.8
64
Not enough data
8.8
67
Not enough data
8.3
63
Not enough data
8.5
65
Not enough data
Project Management
8.5
67
Not enough data
8.7
65
Not enough data
9.0
64
Not enough data
9.2
65
Not enough data
Remote Collaboration
9.1
67
Not enough data
8.9
64
Not enough data
8.9
65
Not enough data
7.6
64
Not enough data
Generative AI
8.3
68
Not enough data
8.1
66
Not enough data
Agentic AI - Project Collaboration
7.6
60
Not enough data
8.0
60
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
176
Not enough data
8.5
181
Not enough data
8.5
180
Not enough data
Operations - IT Documentation
8.4
177
Not enough data
8.0
172
Not enough data
8.2
172
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Serviceware Knowledge are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Serviceware Knowledge is categorized as Contact Center Knowledge Base and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.5%
Internet
6.4%
Financial Services
5.5%
Marketing and Advertising
4.4%
Other
43.3%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
Serviceware Knowledge has no discussions with answers
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