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At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$8.00
Confluence
Star Rating
(4,110)4.1 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Confluence excels in its "Templates" feature, allowing teams to quickly create consistent documentation, while Serviceware Knowledge's templates are noted to be less flexible, which can hinder customization.
- Reviewers mention that Serviceware Knowledge offers superior "Ease of Use" with a score of 9.5 compared to Confluence's 7.9, indicating that users find Serviceware's interface more intuitive and user-friendly.
- G2 users highlight that Confluence's "Versioning and Version History" feature is robust, enabling teams to track changes effectively, whereas Serviceware Knowledge's versioning capabilities are perceived as less comprehensive.
- Users on G2 report that Serviceware Knowledge shines in "Quality of Support," scoring 9.2, with many reviewers praising the responsiveness and helpfulness of their support team, while Confluence's support is rated lower at 8.0.
- Reviewers say that Confluence's "Knowledge Sharing" feature is highly effective, scoring 9.2, which facilitates collaboration among team members, while Serviceware Knowledge's sharing capabilities are seen as less engaging.
- Users report that Serviceware Knowledge's "Update Notifications" feature, rated at 9.2, keeps users informed about changes, which is a significant advantage over Confluence's lower score of 8.5 in this area.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Confluence
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
8.5
3,516
8.9
25
Ease of Use
8.0
3,546
9.5
25
Ease of Setup
8.2
1,049
9.0
21
Ease of Admin
8.0
816
8.3
22
Quality of Support
8.1
2,386
9.2
25
Has the product been a good partner in doing business?
8.4
736
9.5
22
Product Direction (% positive)
7.5
3,459
9.5
25
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
734
Not enough data
8.4
716
Not enough data
8.8
737
Not enough data
8.3
634
Not enough data
7.8
421
Not enough data
8.7
472
Not enough data
Knowledge Dissemination
8.3
654
Not enough data
8.6
737
Not enough data
9.1
778
Not enough data
8.6
763
Not enough data
8.1
457
Not enough data
7.8
407
Not enough data
8.8
453
Not enough data
8.3
430
Not enough data
8.5
427
Not enough data
Agentic AI - Knowledge Base
7.6
163
Not enough data
7.5
162
Not enough data
7.5
161
Not enough data
Login Options
8.9
30
Not enough data
8.0
28
Not enough data
Productivity
7.2
27
Not enough data
7.7
27
Not enough data
7.8
29
Not enough data
7.0
27
Not enough data
7.6
28
Not enough data
Customization
7.8
28
Not enough data
8.8
27
Not enough data
7.9
28
Not enough data
Agentic AI - Unified Workspaces
6.9
25
Not enough data
7.3
25
Not enough data
Automation
8.5
41
Not enough data
8.5
39
Not enough data
8.6
40
Not enough data
Administration
8.7
41
Not enough data
8.3
40
Not enough data
9.0
39
Not enough data
Project management
8.9
39
Not enough data
8.3
39
Not enough data
8.5
39
Not enough data
8.5
39
Not enough data
8.3
39
Not enough data
7.9
39
Not enough data
8.2
39
Not enough data
Workload
7.9
39
Not enough data
8.5
39
Not enough data
8.7
40
Not enough data
8.1
38
Not enough data
Communication & Collaboration
8.7
39
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
Cost Management
7.6
39
Not enough data
7.7
39
Not enough data
7.6
39
Not enough data
Integration
8.2
38
Not enough data
8.0
40
Not enough data
7.9
39
Not enough data
Generative AI
8.2
39
Not enough data
8.2
38
Not enough data
Agentic AI - Work Management
7.8
36
Not enough data
7.8
36
Not enough data
8.0
37
Not enough data
8.2
36
Not enough data
Communication
7.0
53
Not enough data
8.4
55
Not enough data
7.6
50
Not enough data
8.1
55
Not enough data
8.3
51
Not enough data
Content & Documents
8.9
55
Not enough data
8.8
55
Not enough data
8.7
53
Not enough data
8.9
55
Not enough data
Controls
8.4
50
Not enough data
8.7
50
Not enough data
8.6
52
Not enough data
8.0
49
Not enough data
8.2
50
Not enough data
Project Management
8.3
51
Not enough data
8.5
52
Not enough data
8.9
49
Not enough data
9.0
49
Not enough data
Remote Collaboration
9.1
51
Not enough data
8.7
52
Not enough data
8.7
51
Not enough data
7.1
50
Not enough data
Generative AI
7.9
50
Not enough data
7.7
49
Not enough data
Agentic AI - Project Collaboration
7.1
47
Not enough data
7.5
47
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
174
Not enough data
8.5
175
Not enough data
8.5
172
Not enough data
Operations - IT Documentation
8.5
170
Not enough data
8.0
171
Not enough data
8.2
168
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Serviceware Knowledge are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Serviceware Knowledge is categorized as Contact Center Knowledge Base and Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.7%
Internet
6.5%
Financial Services
5.5%
Marketing and Advertising
4.0%
Other
43.4%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
Serviceware Knowledge has no discussions with answers
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