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At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
$8.00
Guru
Star Rating
(2,306)4.7 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Ease of Use with a score of 9.2, while Serviceware Knowledge has a slightly higher score of 9.5. However, reviewers mention that Guru's intuitive interface makes it easier for new users to adapt quickly.
- Reviewers mention that Guru's Quality of Support is rated at 9.4, which is higher than Serviceware Knowledge's 9.2. Users on G2 appreciate Guru's responsive customer service, often highlighting the helpfulness of their support team.
- G2 users note that Guru shines in Knowledge Base functionality with a score of 9.7, compared to Serviceware Knowledge's 8.3. Reviewers say that Guru's knowledge base is comprehensive and user-friendly, making it easier to find relevant information.
- Users say that Guru's Search Analytics feature is rated at 9.6, while Serviceware Knowledge falls behind with a score of 8.9. Reviewers mention that Guru's advanced search capabilities allow for more effective content discovery.
- Reviewers mention that Guru's Integrations score is 9.6, which is on par with Serviceware Knowledge's 9.5. However, users report that Guru offers a wider range of third-party integrations, enhancing its versatility in various workflows.
- Users on G2 report that Guru's Content Management features, particularly in Document Collaboration (9.0) and Version Control (8.9), are superior to Serviceware Knowledge's offerings, which are perceived as less robust in these areas.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Guru
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
9.2
1,905
8.9
25
Ease of Use
9.3
1,926
9.5
25
Ease of Setup
9.3
944
9.0
21
Ease of Admin
9.0
477
8.3
22
Quality of Support
9.3
1,503
9.2
25
Has the product been a good partner in doing business?
9.4
430
9.5
22
Product Direction (% positive)
9.2
1,804
9.5
25
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.3
105
Not enough data
9.3
105
Not enough data
9.4
104
Not enough data
Content Discovery
9.4
104
Not enough data
9.2
102
Not enough data
9.1
101
Not enough data
8.9
103
Not enough data
9.3
101
Not enough data
9.1
102
Not enough data
Generative AI
9.1
62
Not enough data
9.2
63
Not enough data
Administration
9.2
674
Not enough data
9.2
669
Not enough data
9.1
663
Feature Not Available
Knowledge Management
9.6
786
Not enough data
9.3
737
Not enough data
9.2
700
Not enough data
Compliance
9.2
683
Not enough data
9.2
655
Not enough data
9.2
651
Not enough data
9.1
629
Not enough data
Customer Support
9.2
757
Not enough data
9.2
718
Not enough data
9.0
646
Not enough data
Data Security
9.2
632
Not enough data
9.2
627
Not enough data
9.4
649
Not enough data
9.1
632
Not enough data
Administration
9.2
675
Not enough data
9.3
698
Not enough data
9.4
765
Not enough data
Generative AI
9.0
481
Not enough data
Knowledge Pages
9.0
682
Not enough data
9.1
639
Not enough data
9.0
679
Not enough data
8.8
579
Not enough data
8.9
538
Not enough data
9.1
550
Not enough data
Knowledge Dissemination
8.9
666
Not enough data
9.0
663
Not enough data
9.5
732
Not enough data
9.1
709
Not enough data
9.1
570
Not enough data
9.2
573
Not enough data
9.3
579
Not enough data
9.0
544
Not enough data
9.2
555
Not enough data
Agentic AI - Knowledge Base
8.6
98
Not enough data
8.9
97
Not enough data
8.8
96
Not enough data
Compatibility
9.3
92
Not enough data
8.9
90
Not enough data
9.0
93
Not enough data
Agentic AI - Enterprise Search Software
8.9
41
Not enough data
8.7
42
Not enough data
9.0
42
Not enough data
8.8
41
Not enough data
9.1
41
Not enough data
8.7
41
Not enough data
Search Queries
9.2
90
Not enough data
9.4
94
Not enough data
9.1
90
Not enough data
9.1
87
Not enough data
9.3
91
Not enough data
AI powered search - Enterprise Search Software
8.8
31
Not enough data
8.4
30
Not enough data
9.3
30
Not enough data
Functionality
9.0
91
Not enough data
9.4
92
Not enough data
9.1
94
Not enough data
Compatibility - Enterprise Search Software
8.9
30
Not enough data
9.5
31
Not enough data
8.7
30
Not enough data
Functionality - Enterprise Search Software
8.9
30
Not enough data
9.5
30
Not enough data
9.1
30
Not enough data
Search Queries - Enterprise Search Software
9.0
31
Not enough data
9.6
31
Not enough data
8.7
31
Not enough data
9.3
30
Not enough data
Responses
8.6
53
Not enough data
8.8
51
Not enough data
9.2
53
Not enough data
Automation - AI Agents
8.7
50
Not enough data
8.4
51
Not enough data
8.3
52
Not enough data
8.8
52
Not enough data
9.0
52
Not enough data
Platform
8.9
54
Not enough data
8.8
52
Not enough data
8.6
53
Not enough data
Autonomy - AI Agents
8.9
53
Not enough data
8.9
52
Not enough data
8.9
52
Not enough data
8.9
53
Not enough data
Generative AI
9.1
53
Not enough data
8.9
52
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
8.7
55
Not enough data
8.7
54
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Serviceware Knowledge are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Employee Intranet, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Serviceware Knowledge is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.8%
Internet
6.4%
Financial Services
5.9%
Other
52.9%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Serviceware Knowledge has no discussions with answers
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