Compare Guru and Serviceware Knowledge 
At a Glance
Market Segments
Mid-Market (56.5% of reviews)
Mid-Market (40.7% of reviews)
Entry-Level Pricing
Contact Us
$8.00
Guru
Star Rating
(2,314)4.7 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about GuruServiceware Knowledge
Star Rating
(27)4.8 out of 5
Market Segments
Mid-Market (40.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$8.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in creating a verified source of truth, significantly reducing the need for "shoulder-tapping" among team members. Users appreciate the Trust Score system, which ensures that information is accurate and reliable, making knowledge sharing seamless.
- Users say that Serviceware Knowledge offers a powerful search engine, allowing them to find information quickly and efficiently. This feature is particularly praised for its ability to handle complex queries, making it a valuable tool for customer service teams.
- Reviewers mention that Guru's implementation process is notably quick and user-friendly, with many highlighting the intuitive onboarding experience. This ease of setup helps teams get up and running without significant downtime, enhancing overall productivity.
- According to verified reviews, Serviceware Knowledge is recognized for its structured approach to knowledge management, enabling teams to operate in a more transparent and autonomous manner. Users appreciate the system's simplicity and intuitiveness, which facilitates effective collaboration.
- G2 reviewers highlight that while Guru has a slightly lower star rating, it boasts a significantly higher overall satisfaction score and a larger volume of reviews, indicating a more consistent user experience across a broader audience.
- Users note that both products have strong support systems, but Guru's quality of support is frequently mentioned as a standout feature, with users feeling that their inquiries are handled promptly and effectively, further enhancing their experience with the platform.
Pricing
Entry-Level Pricing
Guru
AI Source of Truth Platform
Contact Us
Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.
Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security
Serviceware Knowledge
Serviceware Knowledge Team Edition
$8.00
Standard feature set to be really fast up and running.
- Knowledge Views
- Knowledge Tree
- Powerful Search
Free Trial
Guru
Free Trial is available
Serviceware Knowledge
Free Trial is available
Ratings
Meets Requirements
9.3
1,882
8.9
25
Ease of Use
9.3
1,904
9.5
25
Ease of Setup
9.3
917
9.0
21
Ease of Admin
9.0
475
8.3
22
Quality of Support
9.4
1,480
9.2
25
Has the product been a good partner in doing business?
9.4
428
9.5
22
Product Direction (% positive)
9.2
1,780
9.5
25
Features by Category
Content Management
9.6
86
Not enough data
9.6
87
Not enough data
9.5
83
Not enough data
Content Discovery
9.4
87
Not enough data
9.5
85
Not enough data
9.5
82
Not enough data
9.2
83
Not enough data
9.6
81
Not enough data
9.5
82
Not enough data
Generative AI
9.3
43
Not enough data
9.4
45
Not enough data
Administration
9.3
640
Not enough data
9.2
635
Not enough data
9.2
630
Feature Not Available
Knowledge Management
9.7
757
Not enough data
9.3
704
Not enough data
9.2
668
Not enough data
Compliance
9.3
650
Not enough data
9.3
621
Not enough data
9.3
618
Not enough data
9.2
596
Not enough data
Customer Support
9.2
725
Not enough data
9.2
685
Not enough data
9.1
613
Not enough data
Data Security
9.2
598
Not enough data
9.3
592
Not enough data
9.3
615
Not enough data
9.2
598
Not enough data
Administration
9.2
645
Not enough data
9.3
666
Not enough data
9.5
733
Not enough data
Generative AI
9.1
456
Not enough data
Knowledge Pages
9.0
654
Not enough data
9.1
611
Not enough data
9.1
653
Not enough data
8.9
551
Not enough data
8.9
510
Not enough data
9.1
522
Not enough data
Knowledge Dissemination
9.0
639
Not enough data
9.1
634
Not enough data
9.5
710
Not enough data
9.2
682
Not enough data
9.2
546
Not enough data
9.2
550
Not enough data
9.4
556
Not enough data
9.0
527
Not enough data
9.2
531
Not enough data
Agentic AI - Knowledge Base
8.7
77
Not enough data
8.9
77
Not enough data
8.9
78
Not enough data
Compatibility
9.3
74
Not enough data
9.1
72
Not enough data
9.1
75
Not enough data
Agentic AI - Enterprise Search Software
8.9
24
Not enough data
8.9
25
Not enough data
9.2
25
Not enough data
9.0
24
Not enough data
8.9
25
Not enough data
8.8
24
Not enough data
Search Queries
9.4
73
Not enough data
9.4
76
Not enough data
9.3
72
Not enough data
9.4
69
Not enough data
9.2
74
Not enough data
AI powered search - Enterprise Search Software
9.0
19
Not enough data
9.1
18
Not enough data
9.1
18
Not enough data
Functionality
9.2
74
Not enough data
9.4
75
Not enough data
9.3
80
Not enough data
Compatibility - Enterprise Search Software
9.2
18
Not enough data
9.6
19
Not enough data
8.7
18
Not enough data
Functionality - Enterprise Search Software
9.2
19
Not enough data
9.6
19
Not enough data
9.4
20
Not enough data
Search Queries - Enterprise Search Software
9.6
19
Not enough data
8.9
19
Not enough data
9.5
19
Not enough data
9.8
18
Not enough data
Responses
9.1
40
Not enough data
9.3
38
Not enough data
8.8
40
Not enough data
Automation - AI Agents
8.7
35
Not enough data
8.6
37
Not enough data
8.7
37
Not enough data
8.9
41
Not enough data
9.1
38
Not enough data
Platform
9.0
38
Not enough data
9.3
40
Not enough data
9.2
40
Not enough data
Autonomy - AI Agents
9.1
40
Not enough data
9.1
39
Not enough data
9.1
39
Not enough data
9.2
41
Not enough data
Generative AI
8.8
41
Not enough data
9.0
39
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Serviceware Knowledge are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Serviceware Knowledge is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Serviceware Knowledge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.4%
Information Technology and Services
10.5%
Consumer Services
8.9%
Internet
6.5%
Financial Services
6.2%
Other
53.4%
Telecommunications
11.1%
Information Technology and Services
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Wholesale
7.4%
Other
48.1%
Discussions
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What is Guru platform?
2 Comments
CA
Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:...Read more
Serviceware Knowledge has no discussions with answers
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