I think the AI technology used in the call summaries we get after a call is pretty great. It's helpful to get a summary and be able to ask questions to recap what happened during the call with each client. We also use the AI for two key purposes: analyzing call summaries for important information like customer numbers and addresses, and the AI agent helps us attend to customers after hours, which is especially crucial for support in the ecommerce area. Review collected by and hosted on G2.com.

I find the AI agent for after-hours support a bit difficult to train, and sometimes it doesn't feel natural. It tends to speak over customers, especially when capturing long numbers like tracking or credit card numbers, because it thinks the full information has been provided. It doesn't connect previous pieces of information effectively. Also, some of the probing questions it asks aren't as good as I'd like. The setup process for JustCall was tough and not as intuitive as I'd hoped. The AI is integrated but not in a way that helps within the environment, like guiding through processes with links or instructions. Also, going through the automated chat for support sometimes tells you nothing, and it would be great to have real customer support or a more intelligent one that addresses specific questions. Review collected by and hosted on G2.com.

I like the after call recording feature in JustCall. It allows me to go back and listen to conversations to ensure I have a complete understanding of what the patient needs. This feature helps in case anything is missed during the conversation, providing an opportunity to review and make a thorough assessment. Review collected by and hosted on G2.com.

I think that the text message portion of JustCall could be improved a little bit. I send out a lot of texts, but I'm not quite sure if patients are receiving them or able to reply back. I just think maybe a little icon letting you know that the message was opened or read would be nice. Also, the initial setup was a little difficult because the training videos were a bit fast, even though signing in and setting up settings was fairly easy. Review collected by and hosted on G2.com.

I really like JustCall's support; they are quick and understanding. Their CRM integration with Pipedrive is as good as it gets, which was a key reason I chose JustCall over other sales dialer tools. It integrates really well with Pipedrive and sends all dispositions from JustCall directly to CRM, so I don't need to update anything manually. I also appreciate that I can see all the call recordings directly from my CRM. Additionally, the pricing at JustCall is better than other options. Review collected by and hosted on G2.com.

Right now, I think the only thing that we are missing is to set up a corporate number by default as a first number to call, and then to call to mobile. Right now, it's vice versa, and there is no way to change it. Review collected by and hosted on G2.com.

The AI transcript are perfect for the Support and to keep the performance Review collected by and hosted on G2.com.

Priceing is a bit high and AI should be for free not too many ADD ons Review collected by and hosted on G2.com.

I use Pipedrive so LOVE how easily it integrates. I also love how easy it is for me to edit things from my side without asking someone to help. For example, can easily re-route calls when team members are away. I also LOVEEEE the AI call transcript, this alone has saved me and my team an enormous amount of time in our note taking. The team loves this feature and it has been fantastic. Also love the SMS integration, very easy and streamlined. Review collected by and hosted on G2.com.

I previously used a different tool which sucked, hence why I moved to JustCall and nothing really comes to mind about things I dislike. There hasn't been a time where I have been let down by the tool or support. Great all round. Review collected by and hosted on G2.com.

I like that JustCall's price is more budget-friendly compared to other options. When it's working, it's working well. We are able to share a text inbox and communicate with clients through an app, which is great because all of our call transcripts are available. It also has decent management features that can be handled through a browser by an administrator. Additionally, JustCall makes it easy to implement across a team. Review collected by and hosted on G2.com.

Their pricing structure is a bit annoying. To access the features we really want, we’re stuck on our current tier. However, there are some basic features that could significantly improve our experience. Unfortunately, these features aren’t available without upgrading to a much higher plan that exceeds our needs. As a result, the platform lacks scalability within our tier without major upgrades. The integration is also inconsistent and delicate at times. It’s often challenging to receive calls reliably, and the app is cumbersome when a direct phone line would be ideal. There are plenty of glitches to contend with and not the best stability. We would also greatly appreciate having a back-end admin user, which requires adding an entire user seat without needing them answering the phone. There is not a good setup to have a number to a department so that our shop staff has their phone ring for example, but it can only be assigned to an individual. Additionally, there are small fees for number porting and other minor services. Furthermore, there’s a substantial learning curve. It’s a comprehensive platform that would be great for a call center, but it’s not suitable for a small team of fabricators like ours. Review collected by and hosted on G2.com.

I like that JustCall connects with my CRM to automatically place notes for SMS and calls, so I don't have to do it myself. This helps me remember what was discussed in calls without worrying about it at the end of the day. As a small business, it's great that JustCall offers a minimum license of two users, as it was more affordable compared to competitors who required three. The Pipedrive integration is another feature I find useful. After trying Cloudtalk, I found JustCall to be much better, and I'm pleased with its overall performance. Review collected by and hosted on G2.com.

I find it would be great if they offered a single user license option. Their API connection with Pipedrive is good, but it injects a lot of information like Call ID, time, date, etc., into the CRM notes, and I would prefer just a call summary instead. Also, while the initial setup was very easy, porting numbers took quite some time, and it was frustrating because my phone was effectively disabled during the four-day porting process. Review collected by and hosted on G2.com.

I like JustCall for several reasons. The AI transcriptions are really beneficial as they help me by not having to take notes, allowing me to be present on my calls. I also appreciate how easy it is to integrate JustCall into my applicant tracking software. The AI agent setup is a feature I really like too, as it ensures we don't miss any calls, and anyone trying to contact us gets through to the agent. Furthermore, JustCall makes it easy for me to set up different numbers and dialers for my team, which is really convenient. Review collected by and hosted on G2.com.

There's a little bit of ambiguity around the credit system. It's a bit finicky to set up some of the settings, especially for the AI transcriptions. Also, the fact that the AI is an add-on for JustCall is a bit confusing when you first sign up. The initial setup was a bit difficult and could probably be more streamlined. The price point is quite high, especially for the AI agent, which makes me mindful when recommending it. Review collected by and hosted on G2.com.

mobile app is easy to use and does not get tangled up in my phone logs Review collected by and hosted on G2.com.

nothing, half our team is in finland and I think another service was better for international calls Review collected by and hosted on G2.com.

I really like JustCall's AI suite; it's become one of my favorites. It's not just a phone system; it's like having a supervisor sitting next to you. The automatic call scoring is fantastic because it flags if I'm dominating the conversation or if the customer isn't getting enough space to explain their issues. Also, the initial setup is very easy. Review collected by and hosted on G2.com.

One of the most common complaints is that the mobile app doesn't always 'wake up' fast enough when a call comes in. You might see a missed call notification 30 seconds after the phone stopped ringing, or the app might ring on your computer but stay silent on your phone. Review collected by and hosted on G2.com.