# Which bot platforms work well for ecommerce websites that need to handle product questions, cart recovery and order tracking automatically?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Putting together a roundup on <a class="a a--md" elv="true" href="https://www.g2.com/categories/bot-platforms">bot platforms</a> for online stores, so I dug into what ecommerce and retail reviewers actually say about handling product questions, cart recovery, and order tracking on autopilot. If you just want the short version, Rep AI, Verloop.io, and Haptik came up the most across those reviews, but here's the fuller list I looked at.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/rep-ai/reviews"><strong>Rep AI</strong></a> plugs into Shopify and acts as a shopping concierge that answers product questions and guides shoppers, and retailers say it sells around the clock so they aren't staffing support 24/7.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/verloop-io/reviews"><strong>Verloop.io</strong></a> runs conversational support across web, WhatsApp, Instagram and Messenger, with reviewers pointing to high deflection on product and delivery questions and live agents who can pick up any chat.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/haptik/reviews"><strong>Haptik</strong></a> leans into conversational commerce, with WhatsApp order tracking, returns and delay notifications, plus a flow builder for order and support journeys.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/gallabox/reviews"><strong>Gallabox</strong></a> is WhatsApp and Instagram commerce, handling customer queries at the same time and capturing leads, with Shopify and WooCommerce connections.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/yellow-ai/reviews"><strong>yellow.ai</strong></a> covers transactional WhatsApp messaging and FAQ automation with reviewers citing high deflection, though a couple mention the bot getting messy once you pile on features.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone running a store on Shopify or WooCommerce, did the cart recovery flows actually recover carts or mostly annoy people? And if you've used Rep AI or Haptik, how much of your product-question volume did they genuinely handle before a human had to step in?</p>

##### Post Metadata
- Posted at: about 1 month ago
- Net upvotes: 1


## Comments
### Comment 1

Looked at Rep AI, Verloop, Haptik, Gallabox, and yellow.ai when we were shopping around. Ended up on Rep AI just because the Shopify setup was the fastest. The others are solid but felt like they were built for bigger teams.

##### Comment Metadata
- Posted at: 23 days ago
- Author title: SEO Content Specialist





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