# Which bot platforms work well for ecommerce websites that need to handle product questions, cart recovery and order tracking automatically?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Putting together a roundup on <a class="a a--md" elv="true" href="https://www.g2.com/categories/bot-platforms">bot platforms</a> for online stores, so I dug into what ecommerce and retail reviewers actually say about handling product questions, cart recovery, and order tracking on autopilot. If you just want the short version, Rep AI, Verloop.io, and Haptik came up the most across those reviews, but here's the fuller list I looked at.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/rep-ai/reviews"><strong>Rep AI</strong></a> plugs into Shopify and acts as a shopping concierge that answers product questions and guides shoppers, and retailers say it sells around the clock so they aren't staffing support 24/7.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/verloop-io/reviews"><strong>Verloop.io</strong></a> runs conversational support across web, WhatsApp, Instagram and Messenger, with reviewers pointing to high deflection on product and delivery questions and live agents who can pick up any chat.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/haptik/reviews"><strong>Haptik</strong></a> leans into conversational commerce, with WhatsApp order tracking, returns and delay notifications, plus a flow builder for order and support journeys.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/gallabox/reviews"><strong>Gallabox</strong></a> is WhatsApp and Instagram commerce, handling customer queries at the same time and capturing leads, with Shopify and WooCommerce connections.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/yellow-ai/reviews"><strong>yellow.ai</strong></a> covers transactional WhatsApp messaging and FAQ automation with reviewers citing high deflection, though a couple mention the bot getting messy once you pile on features.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone running a store on Shopify or WooCommerce, did the cart recovery flows actually recover carts or mostly annoy people? And if you've used Rep AI or Haptik, how much of your product-question volume did they genuinely handle before a human had to step in?</p>

##### Post Metadata
- Posted at: 3 months ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;For teams utilizing Verloop.io or Haptik for conversational commerce, how do you handle personalized discount offers during cart recovery without creating conflicting promotional rules?&lt;/span&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 13 days ago
- Author title: Marketing



### Comment 2

&lt;p&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt;Automated order tracking messaging via WhatsApp and SMS eliminates a massive percentage of incoming support tickets before customers ever feel the need to reach out to a support agent.&lt;/span&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 16 days ago
- Author title: Tech Consultant



### Comment 3

&lt;p&gt;Rep AI is a great shopping concierge for Shopify stores. Having an automated assistant answer product queries and guide shoppers around the clock helps maintain store engagement and drive sales outside normal business hours.&lt;/p&gt;

##### Comment Metadata
- Posted at: 16 days ago
- Author title: Writer



### Comment 4

there are a lot of chatbots nowadays, I&#39;m trying to understand the impact of the chatbot. They all say it automates conversations and a bunch of channels, but the case studies don&#39;t show real impact.

I liked the case studies from Askspot IO - they really show the impact per each project and even per industry aggregated real numbers.

The bot could be integrated with most popular CMS and Inbox systems and has the automations enabled from the box allowing to manage the orders.

##### Comment Metadata
- Posted at: 29 days ago
- Author title: Rubika Agency Founder &amp;amp; CEO — Web Design &amp;amp; Development, Digital Marketing



### Comment 5

Looked at Rep AI, Verloop, Haptik, Gallabox, and yellow.ai when we were shopping around. Ended up on Rep AI just because the Shopify setup was the fastest. The others are solid but felt like they were built for bigger teams.

##### Comment Metadata
- Posted at: 2 months ago
- Author title: SEO Content Specialist





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