Integration Capabilities worked well. Aside from that, nothing else was special Review collected by and hosted on G2.com.

They prioritize Money over Customer Experience Review collected by and hosted on G2.com.

Justcall is a customer support application that help our support team in connecting with our clients frequently and give resolutions to all of their problems related to our business, sales and operations. This software can work from anywhere just through a availability of internet connection and we are also able to do multi channel conferencing with the help of just call. Review collected by and hosted on G2.com.

One of the main and only disadvantage of using just call is that sometime the call quality drops suddenly just because there is unavailability of internet connection. This mostly happens when we are travelling because the device is not able to get a stable internet connection rest this software is good in customer support and meetings Review collected by and hosted on G2.com.

If the service would not have technical issues, it could be a really great help Review collected by and hosted on G2.com.

Management and approach.

AI voice assistant did not work as intended from the technical side, created communication delays confusing both end users and inside support team. With months of back and forth with very slow reactions on the JustCall side and lots of pushing required on our side, we came to the point that we had to cancel the service and requested a refund - the provider was not able to correct the technical issue. The request was sent mid February. Initially JustCall asked for a management meeting to find the resolution, which we did hold. They came entirely unprepared and suggested to explain our issue from the very beginning. Then they requested another meeting and got a refusal to waste our time further. Since then it's been a month that we have not heard back to the inquiries and the issue remains hanging / ignored. Very unprofessional, and I would certainly advise everyone NOT to work with them because if something goes wrong you will likely have to fight to get the issue resolved.. Review collected by and hosted on G2.com.

What I like most about JustCall is how it combines calling, texting, and CRM integrations into one simple, easy-to-use platform. It’s particularly useful for sales and support teams because it removes the need to switch between multiple tools and keeps conversations organized, consistent, and easy to track. Setup is straightforward, the interface feels intuitive, and features like call recording and analytics genuinely add value by helping teams review interactions, improve performance, and deliver better customer experiences over time. Review collected by and hosted on G2.com.

What I don’t like about JustCall is that the call quality can be inconsistent at times, especially when network conditions aren’t great, and that can affect important customer conversations. I also find it limiting that some advanced features and integrations are only available on higher-tier plans, which makes the pricing feel a bit restrictive for smaller teams. And while the platform is generally easy to use, there are still a few settings and workflows that could be more customizable so it fits different team processes and communication styles better. Review collected by and hosted on G2.com.

What I like best about JustCall is how it streamlines communication. The platform makes it really easy to manage calls and messages in one place, which saves a lot of time and helps me stay organized. Also, I appreciate how JustCall integrates with other tools I use, like CRMs (Hubspot). It makes following up with clients and tracking interactions much smoother. Review collected by and hosted on G2.com.

Sometimes notifications for missed calls or messages are slightly delayed, which can impact quick follow-ups. Review collected by and hosted on G2.com.

I really like how JustCall brings all customer communication into one simple and easy-to-use platform. Its call quality is reliable, and the call recording and analytics features help me review conversations to improve performance. I appreciate the seamless CRM integrations that automatically log calls and messages, saving me manual effort. The ability to use virtual numbers and handle calls and texts from anywhere is fantastic, especially for teams that are remote or distributed. JustCall is convenient and does a great job at automation while keeping communication professional and well-organized. Review collected by and hosted on G2.com.

While JustCall offers a lot of useful features, there are a few areas where it doesn’t work as smoothly or could be improved. One aspect that can be challenging is dependence on internet quality — call clarity and connection stability sometimes suffer if the network isn’t strong, which can disrupt conversations. Another area for improvement is pricing transparency and flexibility, especially for small teams or individual users who may find some plans expensive or bundled with features they don’t need. Finally, while integrations are powerful, initial setup and configuration with certain CRMs can feel a bit complex and may require support or time to get right. Review collected by and hosted on G2.com.

AI Voice Agent. because is a powerful tool that helps me every day, instead of writing notes and updating the CRM after every call, the system can do much of that automatically. Review collected by and hosted on G2.com.

The AI automation setup process because, For new users, connecting CRMs, creating call flows, and training the AI can take time. Review collected by and hosted on G2.com.

I generally use JustCall for making and receiving business calls and texts without any phone lines. It helped me in managing business communication easily, allowing my team to work from anywhere without traditional phone lines. I loved the AI voice agent because it responds to common questions without needing a human to answer first. It helps me answer calls 24/7 and also handle FAQs and common queries. Review collected by and hosted on G2.com.

I think JustCall should improve the call quality and connection lag, especially during busy hours or on any network. This is very frustrating according to me. Review collected by and hosted on G2.com.

It is a pure scam. They collect money, and the very poor customer service has shown that it is not a reputable company. Review collected by and hosted on G2.com.

The company is the worst. The customer service is very bad, does not care about my concerns, and tries to withhold money through processes when the product does not work. Review collected by and hosted on G2.com.

I like how easy to use and how smoothly JustCall handles calls. The call tracking and logs are very helpful, keeping all business communication organized in one place makes daily work easier. It helps me handle inbound and outbound calls smoothly and keeps track of call logs without using my personal number. It saves time by handling inbound and outbound calls properly and avoids confusion by keeping everything in one place. Call tracking and logging help me keep a clear record of all calls, so I don’t miss any follow-ups. It makes it easy to review past conversations and manage customers better, which saves time and improves overall communication. The initial setup of JustCall was quite easy and quick. The onboarding process was simple, and the instructions were clear, so we were able to start using it without any major issues. JustCall felt more reliable and easier to use and the features suited our daily calling and customer communication needs better. Review collected by and hosted on G2.com.

Sometimes call quality can be improved and there can be small delays during peak hours. Also, adding more customization options in reports would make it even better. Review collected by and hosted on G2.com.