What I like best about JustCall is its comprehensive suite of features that enhance workflow and clarity. Specifically, the desktop extension and intuitive interface significantly improve ease of use and efficiency. The combination of call recordings, detailed note-taking, and easy-access voicemail provides an excellent system for call review and reducing miscommunication. Review collected by and hosted on G2.com.

There are two specific areas where I believe JustCall could be enhanced to improve efficiency:

In-Call Keypad Input: Currently, there is a lack of ability to use the computer keyboard to input numbers (DTMF tones) while on an active call. This feature is necessary when interacting with automated phone systems (e.g., entering a patient's DOB or navigating a menu), as physically clicking the on-screen buttons is significantly less efficient than typing.

Faxing Integration: The addition of faxing capabilities within the software would consolidate our communication tools, removing the need for a separate solution for sending documentation. Review collected by and hosted on G2.com.

I like the fact that JustCall connects to HubSpot with seamless integration, allowing me to create lists and call through JustCall efficiently. It's a real time saver because it removes the need to call one at a time through HubSpot and instead puts contacts into a sequence where I can continually call. I also appreciate the ability to click on the HubSpot integration and view it on another screen. Setting up JustCall was pretty easy, which added to its appeal. Review collected by and hosted on G2.com.

I wish that I could see previous conversations on the panel over to the right when I'm actually calling. I know I can click on the 'hubSpot integration, but it'd be nicer if it was in the same panel. Review collected by and hosted on G2.com.

JustCall is a one-stop shop for a phone dialer. Everything, every data that you ever need for your phone system needs is a few clicks away. It's also very intuitive. Review collected by and hosted on G2.com.

The desktop app could use a bit of a tweak to make it work more seamlessly, but it still works very well. Review collected by and hosted on G2.com.

All the information for a call is easily accessible and visible. It is very user-friendly. Review collected by and hosted on G2.com.

I dont always enjoy the ringtone as it gives me a fright. Other than this small (personal) issue of mine, there is not much to complain about. It is a great app! Review collected by and hosted on G2.com.

I appreciate that my phone stays connected, allowing me to receive calls from clients at any time. Review collected by and hosted on G2.com.

It seems I got an used phone number but no biggie Review collected by and hosted on G2.com.

For me, keeping calls and follow-ups in one place makes daily work less messy. I looked into JustCall with this in mind.

Along with managing clinic work as a Dietician & Nutritionist and handling routine coordination, I also create health education content, so there are regular calls and messages to handle for follow-ups and basic communication. JustCall feels easy to move around in, and the call history and notes are simple to check later when I need to remember what was discussed. It is not heavy to set up, and the basic calling and messaging flow feels straightforward for regular use.

What I found useful is that everything stays linked to contacts, so I don’t have to search my phone log again and again. Having calling, simple notes, and contact details in one place helps keep small follow-ups organized. It also connects with other tools, which makes it easier to keep communication and contact information in sync instead of updating the same details in multiple places. Review collected by and hosted on G2.com.

One small thing I noticed is that when there are many call logs in a day, it takes a little time to go through them and find a specific conversation. It would be helpful if the recent calls view felt a bit more compact for quick scanning. Apart from this, the overall experience felt smooth. Review collected by and hosted on G2.com.

I really appreciate that JustCall supports completely free calls to any mobile numbers, which significantly reduces my communication costs. This flexibility allows me to make calls seamlessly with any device, whether I am using a desktop, tablet, or mobile. This capability is especially beneficial when I am traveling or outside the country, as it ensures I can maintain communication without any restrictions. Moreover, I find the Initial setup of JustCall very easy and smooth, which is essential for quickly integrating the software into my daily workflow. The ability to manage business communications across multiple channels such as voice, SMS, email, and WhatsApp all in one platform is invaluable, streamlining my operations and enhancing interactions with customers and prospects. Additionally, the integration of artificial intelligence adds a significant edge to my communication strategy, making it more intelligent and efficient. Review collected by and hosted on G2.com.

I find the user interface of JustCall to be quite outdated. It doesn't have a modern look and feel, which can be disappointing considering the expectations for current software design. Review collected by and hosted on G2.com.

What I like best about JustCall is how it centralizes calling activity and performance in one clear dashboard. The real-time data, call recordings, and AI scoring make it much easier to track cold call quality, identify coaching opportunities, and spot trends across the team. I also appreciate how seamless it is to dial, log outcomes, and review calls because it saves time, keeps me organized, and helps me give more specific, data-driven feedback to agents. Review collected by and hosted on G2.com.

What I dislike about JustCall is that some features can feel limiting when it comes to deeper call analytics and customization. The AI scoring is helpful, but it doesn’t always fully capture context or nuance in real conversations, which can sometimes make coaching less precise. I also wish the reporting and filtering options were more flexible so I could slice data exactly the way I need for performance reviews and team insights. Review collected by and hosted on G2.com.

JustCall is my best friend at work. I will not be able to fulfill my duties as My Amazon Guy's Customer Advocate without JustCall. Being one of the frontliners of MAG, it is important that I should always be ready to receive the calls of our clients, present and future clients alike, using a phone tool that is very user-friendly and reliable. It does not only serves its purpose as I do inbound & outbound calls but the information I can get in each tabs, not just for reporting purposes but also to help me better understand and assess how I perform my duties and responsibilities. Moreover, JustCall support team is very reliable and responsive "just click away" which for me is very important knowing that there is a team that I can reach out to anytime I need help. Review collected by and hosted on G2.com.

I cannot think of any at the moment. JustCall does serve well for my role as a Customer Advocate of MAG. Review collected by and hosted on G2.com.

I like the options in JustCall, like the AI assistants, SMS campaigns, CRM options, and the Dashboard. These features make my team's job easier, so I don't need to guide them every few minutes. Review collected by and hosted on G2.com.

There is nothing i dislike until now Review collected by and hosted on G2.com.