Generated from real user reviews
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Amy J.
Small-Business (50 or fewer emp.)
3.5/5
"Great all in one experience"
What do you like about JustCall?
Ties into our CRM..and GREAT customer service.
Nikolai U.
Small-Business (50 or fewer emp.)
2.5/5
"Enforced upgrades"
What do you like about JustCall?
I started with the most basic subscription and clearly stated that I did not want anything more than that. Few months later, they upgraded my plan to
See Related User Reviews
Nikolai U.
Small-Business (50 or fewer emp.)
2.5/5
"Enforced upgrades"
What do you like about JustCall?
I started with the most basic subscription and clearly stated that I did not want anything more than that. Few months later, they upgraded my plan to
Ishan S.
Small-Business (50 or fewer emp.)
4.5/5
"JustCall Keeps Calls, Notes, and Contacts Organized in One Easy Place"
What do you like about JustCall?
For me, keeping calls and follow-ups in one place makes daily work less messy. I looked into JustCall with this in mind. Along with managing clinic w
See Related User Reviews
Nikolai U.
Small-Business (50 or fewer emp.)
2.5/5
"Enforced upgrades"
What do you like about JustCall?
I started with the most basic subscription and clearly stated that I did not want anything more than that. Few months later, they upgraded my plan to
Ishan S.
Small-Business (50 or fewer emp.)
4.5/5
"JustCall Keeps Calls, Notes, and Contacts Organized in One Easy Place"
What do you like about JustCall?
For me, keeping calls and follow-ups in one place makes daily work less messy. I looked into JustCall with this in mind. Along with managing clinic w
See Related User Reviews
Ishan S.
Small-Business (50 or fewer emp.)
4.5/5
"JustCall Keeps Calls, Notes, and Contacts Organized in One Easy Place"
What do you like about JustCall?
For me, keeping calls and follow-ups in one place makes daily work less messy. I looked into JustCall with this in mind. Along with managing clinic w
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Feature-Rich, Easy-to-Use Dialer with Seamless CRM Integration"
What do you like about JustCall?
What I like best about JustCall is how it centralizes calling activity and performance in one clear dashboard. The real-time data, call recordings, an
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"JustCall: My Best Friend at Work"
What do you like about JustCall?
JustCall is my best friend at work. I will not be able to fulfill my duties as My Amazon Guy's Customer Advocate without JustCall. Being one of the fr
Roelson M.
Mid-Market (51-1000 emp.)
5.0/5
"JustCall Streamlines Calls & Messages with Smooth HubSpot CRM Integration"
What do you like about JustCall?
What I like best about JustCall is how it streamlines communication. The platform makes it really easy to manage calls and messages in one place, whic
See Related User Reviews
Ishan S.
Small-Business (50 or fewer emp.)
4.5/5
"JustCall Keeps Calls, Notes, and Contacts Organized in One Easy Place"
What do you dislike about JustCall?
One small thing I noticed is that when there are many call logs in a day, it takes a little time to go through them and find a specific conversation.
Roelson M.
Mid-Market (51-1000 emp.)
5.0/5
"JustCall Streamlines Calls & Messages with Smooth HubSpot CRM Integration"
What do you dislike about JustCall?
Sometimes notifications for missed calls or messages are slightly delayed, which can impact quick follow-ups.
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
3.5/5
"Convenient Communication, But Needs Reliability"
What do you dislike about JustCall?
Sometimes outgoing calls won’t ring, some calls won’t connect to Bluetooth, there's some bad connections, some calls refuse to call out even though I’
Tiwari S.
Mid-Market (51-1000 emp.)
5.0/5
"JustCall Streamlines Calls, Texts, and CRM in One Intuitive Platform"
What do you dislike about JustCall?
What I don’t like about JustCall is that the call quality can be inconsistent at times, especially when network conditions aren’t great, and that can
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
3.5/5
"Convenient Communication, But Needs Reliability"
What do you dislike about JustCall?
Sometimes outgoing calls won’t ring, some calls won’t connect to Bluetooth, there's some bad connections, some calls refuse to call out even though I’
Tiwari S.
Mid-Market (51-1000 emp.)
5.0/5
"JustCall Streamlines Calls, Texts, and CRM in One Intuitive Platform"
What do you dislike about JustCall?
What I don’t like about JustCall is that the call quality can be inconsistent at times, especially when network conditions aren’t great, and that can
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
3.5/5
"Convenient Communication, But Needs Reliability"
What do you dislike about JustCall?
Sometimes outgoing calls won’t ring, some calls won’t connect to Bluetooth, there's some bad connections, some calls refuse to call out even though I’
Tiwari S.
Mid-Market (51-1000 emp.)
5.0/5
"JustCall Streamlines Calls, Texts, and CRM in One Intuitive Platform"
What do you dislike about JustCall?
What I don’t like about JustCall is that the call quality can be inconsistent at times, especially when network conditions aren’t great, and that can
See Related User Reviews
Ishan S.
Small-Business (50 or fewer emp.)
4.5/5
"JustCall Keeps Calls, Notes, and Contacts Organized in One Easy Place"
What do you dislike about JustCall?
One small thing I noticed is that when there are many call logs in a day, it takes a little time to go through them and find a specific conversation.
Roelson M.
Mid-Market (51-1000 emp.)
5.0/5
"JustCall Streamlines Calls & Messages with Smooth HubSpot CRM Integration"
What do you dislike about JustCall?
Sometimes notifications for missed calls or messages are slightly delayed, which can impact quick follow-ups.
Last updated: Nov 04, 2026
Great features for the price. Allows us to compete with bigger companies. Been a great experience with justcall! Review collected by and hosted on G2.com.
None that I can think of, everything is great! Review collected by and hosted on G2.com.
I use JustCall for business communication and outreach activities. What I like most is that it brings calling, SMS, and call tracking into a single platform. The interface is easy to use, and features like call recording and contact management help keep communication organized. Review collected by and hosted on G2.com.
Occasionally, call quality can depend on internet connectivity, and some advanced features are available only in higher-tier plans. Apart from that, the platform is straightforward and reliable. Review collected by and hosted on G2.com.
Among all of the telephone solutions JustCall is easy to set up and to configure with our CRM (salesforce) Review collected by and hosted on G2.com.
Our service was suspended after a few days, with a request for additional information under KYC. It would have been better to ask for this information up front when the service is provisioned. Review collected by and hosted on G2.com.
Thanks for sharing this, Richard. It is good to hear the Salesforce setup was easy for you, but we are sorry for the frustration the account suspension has caused.
We understand how disruptive it is to have service paused for KYC checks shortly after starting. Your point about requesting this information earlier in the process is a fair one, and we have shared that feedback with our compliance team.
We want to help get this resolved for you. Please reach out to us at support@justcall.io so we can look into the status of your account directly.
I like using JustCall because it makes communication really simple and organized. Everything—calls, texts, and logs—is in one place, which saves a lot of time. It’s also easy to use and integrates well with our CRM, so we don’t have to do much manual work. The CRM integration is really helpful because it automatically logs calls and messages, making follow-ups easier. The call history and recordings make it simple to track conversations and stay aligned as a team. Overall, it makes our workflow smoother and more efficient. Review collected by and hosted on G2.com.
One thing that could be improved in JustCall is reliability. Sometimes calls drop, don’t connect properly, or the quality isn’t great, especially with weaker internet. There are also occasional lags or delays in notifications, which can be a bit frustrating during busy hours. Overall, it works well, but better stability would make it much more reliable. Review collected by and hosted on G2.com.
Thanks for sharing this, Ankit. Great to hear that the integration is helping the team stay aligned without the extra manual work.
We hear you on the call drops and notification lags during busy hours. Improving stability and connection quality is a top priority, and we have shared your experience with our engineering team.
Appreciate you taking the time to share this with us.
Justcall is one of the best customer support software that we use for our business. This tool enables us in contacting with our clients and send them audios or video messages through laptop, mobiles phones, desktops etc. The software is completely cloud based and can be accessed from multiple remote areas. Review collected by and hosted on G2.com.
One of the major con of justcall is that the call quality often drops while connecting with our clients also the video conferencing can be better because most of the time we face lagging whenever we do international calls through this tool. Is is a customer support software for a business that can be sustainable for long term. Review collected by and hosted on G2.com.
Hi Umesh, thanks for sharing your feedback.
We’re glad to hear JustCall has been helpful for supporting your remote teams and managing client communication across devices through a single, cloud-based platform.
We appreciate your honest input on call quality and video performance, especially for international calls. This feedback has been shared with our team as we continue to work on improving reliability and overall call experience. Thanks again for taking the time to leave a review.
One of the simplest and easiest cloud based customer assistance tool that helps in providing best customer support online. The feature of call recording help us in improving our overall customer support quality of training. Review collected by and hosted on G2.com.
For accessing justcall from remote areas the main challenge is that the area should must have strong internet connection and the second thing is that the application is not that capable if it is compared with the web version of this tool and if they can work on its premium cost then it would have been made it the best support software. Review collected by and hosted on G2.com.
Hi Abhishek, thanks for sharing your feedback.
We’re glad to hear JustCall has been easy to use and that call recording is helping improve your team’s support quality and training.
We appreciate your input on internet dependency, mobile app limitations, and pricing. These are important areas for us, and your feedback has been shared with our product team as we continue to improve the experience. Thanks again for your review.
I use JustCall for cold calling, and I find it useful and easy to use. I really like the call recording feature because it allows me to review my team's performance and guide them better. The SMS feature is another big plus since previous tools we used didn't have it. I appreciate the integration with our HubSpot CRM, which helps us keep everything organized in one place. The power dialer is also nice, making the calling process more efficient. Review collected by and hosted on G2.com.
Yeah sometime my team complained the call sudden drop and many of our international clients complained about the quality of the call is low. This should be improved as it's cloud based solution. I found the prices are also high for smaller teams. Also I tried AI voice agent for our inbound calls but it's also not as effective as it needs to be Review collected by and hosted on G2.com.
Thanks for sharing this, Zaid. We are glad the HubSpot integration and call recordings are helping you guide your team more effectively.
We hear you on the dropped calls and the quality issues with international clients. That is clearly a point of friction for your team, and we have shared those specific details with our engineering team to look into. Your feedback about the AI voice agent and pricing for smaller teams is also with our product leadership.
Appreciate you taking the time to share these insights with us.
Ties into our CRM..and GREAT customer service. Review collected by and hosted on G2.com.
That I can not delete each notice that comes in one by one as I take care of them.
I have to "clear all"...and that kinda sucks. Review collected by and hosted on G2.com.
Justcall is a online platform that helps us in connecting through calls and massages online without the availability of original number. This is a platform that works all over the world and it only connects online without any international country code you can connect with your clients whenever you want Review collected by and hosted on G2.com.
One of the main disadvantage of justcall is that it will only work if there is a strong availability of internet connection. As we are trying to connect it right now with a new client but there is Internet lagging issue in our computer system. That's why now we don't have any kind of communication with these client or other old clients also Review collected by and hosted on G2.com.
Hi Neelesh,
Thanks for your review. We’re glad to hear that JustCall is helping you connect with clients globally and reducing extra expenses for your team.
We will work on your feedback.
Thanks,
Team JustCall
What I appreciate about this service is that it centralizes all calls and texts in one place, which makes managing customer communication much easier for a cleaning company. Having access to call logs, recordings, and message history is extremely useful when handling bookings, follow-ups, or addressing client concerns. It also brings an added level of professionalism, especially since multiple team members can communicate with clients using a single business number. Review collected by and hosted on G2.com.
What I dislike about Just Call is that the platform can sometimes be unreliable. Calls may drop, fail to connect, or arrive with delays, which is especially frustrating when handling time-sensitive bookings or customer concerns. Notifications can also be delayed, raising the risk of missing important messages. Given the price point, I expect more consistent performance. Although the concept behind the platform is solid, these technical issues can really slow things down during busy workdays. Review collected by and hosted on G2.com.
Hi Ravleen,
Thanks for the honest review. We are glad JustCall helps keep all calls and texts in one place and makes team communication more professional and organized.
We hear you on the reliability issues. That feedback has been shared with our team, and our support is always here if you face this again.
Appreciate you taking the time to share this.