# Top 10 S1 Gateway Alternatives & Competitors **Average Rating:** 3.5/5 **Total Number of Reviews:** 5 If you are considering S1 Gateway, you may also want to investigate similar alternatives or competitors to find the best solution. Social Customer Service Software is a widely used technology, and many people are seeking top rated, high quality software solutions with phone, mentions, and messaging. Other important factors to consider when researching alternatives to S1 Gateway include reliability and ease of use. The best overall S1 Gateway alternative is Zendesk for Customer Service. Other similar apps like S1 Gateway are Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Fin, and Freshdesk. S1 Gateway alternatives can be found in [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to S1 Gateway - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) ## Top 10 Alternatives to S1 Gateway Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how S1 Gateway stacks up to the competition, check reviews from current & previous users in industries like Telecommunications, Internet, and Marketing and Advertising, and find the best product for your business. ### 1. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,989 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with S1 Gateway: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [S1 Gateway vs Zendesk for Customer Service](https://www.g2.com/compare/s1-gateway-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) ### 2. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,357 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with S1 Gateway: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [S1 Gateway vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-s1-gateway) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs Tidio](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio) - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs LiveAgent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [Agentforce Service (formerly Salesforce Service Cloud) vs Hiver in Gmail](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail) ### 3. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,717 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with S1 Gateway: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [S1 Gateway vs Zoho Desk](https://www.g2.com/compare/s1-gateway-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs Tidio](https://www.g2.com/compare/tidio-vs-zoho-desk) - [Zoho Desk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zoho-desk) - [Zoho Desk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zoho-desk) - [Zoho Desk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) ### 4. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,877 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Categories in common with S1 Gateway: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [S1 Gateway vs Fin](https://www.g2.com/compare/fin-vs-s1-gateway) **Compare Fin with other alternatives:** - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio) - [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) - [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent) - [Fin vs Hiver in Gmail](https://www.g2.com/compare/fin-vs-hiver-in-gmail) ### 5. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,750 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Categories in common with S1 Gateway: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [S1 Gateway vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-s1-gateway) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs Tidio](https://www.g2.com/compare/freshdesk-vs-tidio) - [Freshdesk vs Genesys Cloud CX](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx) - [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent) - [Freshdesk vs Hiver in Gmail](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) ### 6. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,495 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Categories in common with S1 Gateway: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [S1 Gateway vs Front](https://www.g2.com/compare/front-vs-s1-gateway) **Compare Front with other alternatives:** - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs Tidio](https://www.g2.com/compare/front-vs-tidio) - [Front vs Genesys Cloud CX](https://www.g2.com/compare/front-vs-genesys-cloud-cx) - [Front vs LiveAgent](https://www.g2.com/compare/front-vs-liveagent) - [Front vs Hiver in Gmail](https://www.g2.com/compare/front-vs-hiver-in-gmail) ### 7. [Tidio](https://www.g2.com/products/tidio/reviews) By Tidio **Average Rating:** 4.6/5 **Total Reviews:** 1,906 Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Categories in common with S1 Gateway: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [S1 Gateway vs Tidio](https://www.g2.com/compare/s1-gateway-vs-tidio) **Compare Tidio with other alternatives:** - [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Tidio vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio) - [Tidio vs Zoho Desk](https://www.g2.com/compare/tidio-vs-zoho-desk) - [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio) - [Tidio vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-tidio) - [Tidio vs Front](https://www.g2.com/compare/front-vs-tidio) - [Tidio vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-tidio) - [Tidio vs LiveAgent](https://www.g2.com/compare/liveagent-vs-tidio) - [Tidio vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-tidio) ### 8. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,554 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Categories in common with S1 Gateway: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [S1 Gateway vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-s1-gateway) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Zoho Desk](https://www.g2.com/compare/genesys-cloud-cx-vs-zoho-desk) - [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Front](https://www.g2.com/compare/front-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Tidio](https://www.g2.com/compare/genesys-cloud-cx-vs-tidio) - [Genesys Cloud CX vs LiveAgent](https://www.g2.com/compare/genesys-cloud-cx-vs-liveagent) - [Genesys Cloud CX vs Hiver in Gmail](https://www.g2.com/compare/genesys-cloud-cx-vs-hiver-in-gmail) ### 9. [LiveAgent](https://www.g2.com/products/liveagent/reviews) By QualityUnit **Average Rating:** 4.5/5 **Total Reviews:** 1,538 LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Categories in common with S1 Gateway: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [S1 Gateway vs LiveAgent](https://www.g2.com/compare/liveagent-vs-s1-gateway) **Compare LiveAgent with other alternatives:** - [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [LiveAgent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [LiveAgent vs Zoho Desk](https://www.g2.com/compare/liveagent-vs-zoho-desk) - [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent) - [LiveAgent vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-liveagent) - [LiveAgent vs Front](https://www.g2.com/compare/front-vs-liveagent) - [LiveAgent vs Tidio](https://www.g2.com/compare/liveagent-vs-tidio) - [LiveAgent vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-liveagent) - [LiveAgent vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent) ### 10. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) By Hiver **Average Rating:** 4.6/5 **Total Reviews:** 1,283 Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool. Categories in common with S1 Gateway: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [S1 Gateway vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-s1-gateway) **Compare Hiver in Gmail with other alternatives:** - [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Hiver in Gmail vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail) - [Hiver in Gmail vs Zoho Desk](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Hiver in Gmail vs Fin](https://www.g2.com/compare/fin-vs-hiver-in-gmail) - [Hiver in Gmail vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Hiver in Gmail vs Front](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Hiver in Gmail vs Tidio](https://www.g2.com/compare/hiver-in-gmail-vs-tidio) - [Hiver in Gmail vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-hiver-in-gmail) - [Hiver in Gmail vs LiveAgent](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent) ## Explore Articles - [Most reliable cloud monitoring tools for my app](https://www.g2.com/discussions/most-reliable-cloud-monitoring-tools-for-my-app) - [Best SMS marketing software for small businesses](https://www.g2.com/discussions/which-sms-marketing-tools-actually-work-for-small-businesses) - [Best security compliance tools for SaaS companies](https://www.g2.com/discussions/what-are-the-best-security-compliance-tools-for-saas-companies) - [Top-rated point of sale software for restaurants](https://www.g2.com/discussions/top-rated-point-of-sale-software-for-restaurants) - [Which outbound call tracking tool is the top choice for startups](https://www.g2.com/discussions/which-outbound-call-tracking-tool-is-the-top-choice-for-startups-in-2025) - [Best sales enablement software for startups](https://www.g2.com/discussions/what-s-the-best-sales-enablement-software-for-startups) ## Spotlight Categories - [Survey Software](https://www.g2.com/categories/survey) - [Project Management Software](https://www.g2.com/categories/project-management) - [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)