RUN Powered by ADP Reviews & Product Details

What I like best is how simple and reliable it is. Running payroll only takes a few minutes, direct deposits always go out on time, and ADP handles our payroll tax filings automatically. I don't have to worry about missing a deadline or making a mistake, which gives me more time to focus on running our business. Review collected by and hosted on G2.com.

My main dislike is that it doesn't integrate with JobTread, depending on how many employees you have, so we end up moving labor and job cost data between systems by hand. It also doesn't offer much customization, and the reporting and HR tools beyond payroll are fairly basic. Review collected by and hosted on G2.com.

I find the online application intuitive and very easy to use. Everything seems to flow well when I log in and run payroll. I can chat in the app when I have questions, and the live representatives solve my questions and problems quickly, even when they seem complicated. They’re right on it and take care of it every time. Compared with other payroll software I’ve used, RUN Powered by ADP is more thorough and intuitive, and its representatives seem more helpful and knowledgeable. Review collected by and hosted on G2.com.

It is a little expensive compared to other payroll processors but well worth it. Review collected by and hosted on G2.com.

I like that RUN Powered by ADP is easy to navigate and keeps payroll, employee information, and reporting all in one place. It simplifies payroll processing and helps reduce the amount of manual work needed each pay period. The customer support and available resources are also helpful when questions come up. Review collected by and hosted on G2.com.

Occasional usability issues and limited customization features can make the system feel somewhat restrictive, especially depending on a company’s specific needs. At times, certain reports or settings require extra steps to locate, and system updates can sometimes change the layout or workflow in unexpected ways. Review collected by and hosted on G2.com.

I like that RUN Powered by ADP takes care of all my 941 forms and tax issues. Whenever I get a tax notification, they handle everything, which is a huge relief. It's good as a business owner to know that I'm in compliance with state and federal regulations. The cost is reasonable since I am not a payroll professional, I would have to spend a lot of time if I were to try and do all if it myself. I also appreciate getting all my W-2s quickly, and the reports are really helpful for my CPA. I love how it imports timesheets from my POS, and the easy integrations with my POS and QuickBooks make my life so much easier. I noticed they have new AI functions which have been surprisingly helpful. The actual human chat is pretty quick in providing help when I need. It wasn't always like that, so I see this is a recent improvement. Review collected by and hosted on G2.com.

I want more transparency on what my fees are. Maybe include the fees very clearly on each payroll submission and breakdown what I'm paying for, including other products such as retirement services. Don't make me go look for it. Review collected by and hosted on G2.com.

It is simple and intuitive. The reminders are helpful and make sure a deadline is never missed. I have had to utilize the chat for support a couple of times and it has always been quick and my questions are answered. Review collected by and hosted on G2.com.

A more personalized support system is sometimes a nice touch. We received several emails requesting documents as well as informing us of a required solution, but it would be nice to have a designated success agent that I can go to with questions or get guidance from. It would also be nice to have an integration to our Fidelity 401(k) site so that we are not having to do double entry of 401(k) contributions/deductions. Review collected by and hosted on G2.com.

ADP RUN makes payroll easy for our small business. It's simple to use, runs on time every pay period, and handles tax filings so we don't have to worry about them. When we've had questions, support has been helpful. Highly recommend it for any small company. Review collected by and hosted on G2.com.

Areas for improvement:

- Limited customization: It's hard to tailor settings, pay rules, and workflows to how our business actually runs.

- Basic reporting and HR tools: Reporting is fairly basic, and HR features beyond payroll are limited without upgrading.

- No JobTread integration for some plans: Depending on company size or plan, ADP RUN doesn't connect with JobTread, so we have to move job costing and labor data between the two systems by hand. Review collected by and hosted on G2.com.

Makes my payroll super easy to manage. I honestly don't know how to process my payroll in such a timely manner without ADP. And their online agents are the best agents there are I've worked with in the business. Always courteous, patient and resolves my problems any time I need help. Review collected by and hosted on G2.com.

I couldn't think of anything that I truly dislike at this point. They are excellent. If there is any, maybe the AI assistant. I know it's a big trend and unavoidable to use AI assistant and there will only be more usage using them. I wish there would be one day they will be able to handle more complicated questions. We might not be far from that day but until then, I'm still very happy to stick with using an online agent at any time when I have questions. Review collected by and hosted on G2.com.

The website is laid out extremely easy to navigate. It runs smoothly and the chat feature makes getting help very easy to do while still being able to work. The pricing is extremely fair for the features offered. Getting tax reports, running payroll and dealing with deferrals can all be done without leaving my office or being on hold on the phone. The AI chat feature is helpful for simple requests, for anything more in detail a rep is connected to me quickly, which is great. Review collected by and hosted on G2.com.

I really don't have any issues with RUN by ADP. My only suggestion is to refine the AI chat, if they can't answer a question, have it offer to connect to a human instead of us having to ask it multiple times to speak with a human. Review collected by and hosted on G2.com.

The customer service was absolutely outstanding! The team was incredibly helpful, attentive, and professional, making the entire experience smooth and enjoyable. I truly appreciate the excellent support and the effort they put into ensuring customer satisfaction. Review collected by and hosted on G2.com.

The reporting features are useful, and having a few additional customization for some of the reports options would make them even more flexible and valuable. For example, more control over report layouts, filters, and the information displayed could help users tailor reports to their specific needs and preferences. Review collected by and hosted on G2.com.

For the most part it is fairly easy to use and the people are extremely helpful when I need to reach out for help, which isn't very often... because as I said, for the most part, it's pretty straight forward and easy to use and figure out when things change. Review collected by and hosted on G2.com.

I hate that I have to call every time somebody changes their phone number because I can't change it myself in ADP so that the codes go to the right phone number. I also don't like it when ADP makes changes without notifying us, like the most recent updated "feature" of splitting the worksheet into two rows for each employee - one row per week. I see no reason to make this change because we've always calculated each employee's OT separately before entering the totals into the ADP worksheet. It just creates extra work that is not necessary. I also find the fees keep going up even though we don't get many packages sent to locations anymore... that should save money or keep it the same - not increase the costs. Review collected by and hosted on G2.com.