Rootstock Reviews & Product Details


What is Rootstock?

Rootstock Software® is a worldwide provider of cloud ERP on the Salesforce Cloud Platform. When combined with Salesforce CRM, Rootstock Cloud ERP offers manufacturing, distribution, and supply chain organizations a single platform to grow and manage their businesses. Rootstock Cloud ERP is a flexible, modern, and digitally connected system that transforms companies to deliver a more personalized customer experience, efficiently scale operations, and out-service the competition. To learn more, please visit www.rootstock.com.

Write a Review

Rootstock Screenshots


Rootstock Profile Details

Rootstock Profile Details

Related Links
Q&A
Languages Supported
Dutch, English, French, German, Japanese, Swedish
Vendor
Rootstock Software
Company Website
Year Founded
2008
HQ Location
San Ramon, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
89
Twitter
@RootstockMFG
Twitter Followers
9,024
Show moreShow fewer

Companies Using Rootstock

SolarCity
Direct Energy Solar
I.D.Systems
Nexius
Convergent
Salesforce Foundation
AirTies Wireless Networks
Corsa Technology
Ableton
DentWizardIntl
Sanergy
CoolMiniOrNot

Rootstock Reviews

Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
For Category
All Industries
Write a Review
1-25 of 36 total Rootstock reviews

Rootstock Reviews

Write a Review
Filter By
Connections
Show reviews that mention
1-25 of 36 total Rootstock reviews
Copy Review URL
President
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Cloud ERP For Manufacturers By Manufacturers"

What do you like best?

We use all of Rootstock's modules. We have found that their MRP system is second to none. We love using Salesforce Reporting to access every bit of production, costing, and inventory data. Their support never ceases to amaze us--they just understand manufacturing. Their mobile integration is the next big thing for us to move into.

What do you dislike?

They move so fast that we can't keep up with their enhancements--we have found that they have solved problems of ours without us even knowing it for a year or so.

Recommendations to others considering the product:

Prepare your company for MRP prior to launch by making sure you have decided what you are going to use Rootstock for and have all fields populated in Excel. Have a member on staff learn how to move data in and out of the Salesforce Platform.

What problems are you solving with the product? What benefits have you realized?

We doubled in size the year after we implemented Rootstock --after 20 years in business-- because we could finally manage our raw materials. Five years later we doubled again. The biggest unforeseen benefit was the ability to sell custom manufacturing online and basically eliminate the CPQ process.

Copy Review URL
Sales Operations Manager
Machinery
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"A Good Solild 100% Cloud ERP"

What do you like best?

Cloud based, scalable, flexible. Fairly easy to implement. Based on Force.com platform which has a huge user base and many apps that can meet individual needs.

Rootstock's employee's have valuable and real experience in manufacturing. These folks are more than just a software company, they are manufacturing guru's.

What do you dislike?

It's a data hog and Salesforce data is expensive. When we implemented Rootstock Financials were not offered so we're using Financial Force, I would like to be using Rootstock;'s Financials but don't feel like doing another implementation at this time. Financial Force's integration is fine, but it's an expensive package.

Recommendations to others considering the product:

If you're a vertically integrated discrete manufacturer this should be on your short list of products to compare.

What problems are you solving with the product? What benefits have you realized?

We are now creating work orders, PO's, inventory. These are things we did on paper and excel before Rootstock. Our customer services efforts are streamlined. It's fast and easy for sales and customer service to see inventory, open orders, enter orders, see order ship dates and shipment tracking, etc. Running month end financials now takes minutes instead of days.

Copy Review URL
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Salesforce ERP: Bringing the Best of ERP to the Cloud"

What do you like best?

What I really like as a partner is that Rootstock is a mature Cloud ERP Platform solution that brings in all the benefits of the Salesforce platform. Build by ERP veterans, which used their packaged solution knowledge to create a brand new ERP ecosystem. Modules like the Salesforce Sales Cloud, Avalara, ZenKraft, FinancialForce and many others that all run on the same platform. As a result, the implementation methodology is more agile then when using packaged solutions and we were able to shorten implementation lead times.

What do you dislike?

At the moment not really any major dislikes, but maybe something to consider is that for more advanced Supply Chain Demand Planning an additional solution is needed.

Recommendations to others considering the product:

Rootstock is a mature Cloud ERP Platform solution that brings in all the benefits of the Salesforce platform. Build by ERP veterans, which used their packaged solution knowledge to create a brand new ERP ecosystem. Very strong platform approach that makes integrations very easy and enables best of breed thinking , complex and time consuming upgrade cycles will be part of the past.

What problems are you solving with the product? What benefits have you realized?

Be a team, have clear communication structures in place between, the business, IT and your implementation partner. Next, assure the business is the owner and taking the responsibility of the project.

Copy Review URL
Gerente de productos
Validated Reviewer
Review Source
Copy Review URL

"Buena Experiencia con Rootstock"

What do you like best?

Rootstock se a destacado como un excelente software ya que trabaja en conjunto con Salesforce y a servido de gran ayuda para sus usuarios, Cuenta con muy buenos especialistas en ERP y con un gran servicio técnico que soluciona en de manera rápida cualquier problema que se te pueda presentar, Rootstock se a convertido en unos de los software mas eficaces para la capacitaron de un personal en una empresa

What do you dislike?

Hasta ahora no hay nada que decir de esta aplicación ya que los pequeños problemas que se ah presentado gracias a su servicio técnico se a solucionado muy rápidamente

Recommendations to others considering the product:

Es completamente recomendable te ayudara mucho a mejorar tu empresa y tus trabajadores para hacer un mejor trabajo, Cuenta con un bajo precio y un fácil uso atrévete a usarla y no te arrepentirás

What problems are you solving with the product? What benefits have you realized?

Este que se comenzó a usar esta aplicación nos a permitido una mejor capacitación para el personal gracias a su integración a salesforce nuestro personal puede trabajar desde casa o donde se encuentre con mas facilidad Gracias a esta aplicación la empresa a mejorado a un 100% económicamente

Copy Review URL
A
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Good company to work with"

What do you like best?

The fact that Rootstock works with Salesforce was a large plus. Rootstock Tech Support has become great to work with for issues that may arise.

What do you dislike?

Resource center could be stronger when you want to figure out how to fix something. They have made strong improvements in this area so far. Wish we could customize a bit more than just having a Custom Tab.

Recommendations to others considering the product:

By integrating with Salesforce and being in the cloud our employees can work from home if necessary. Learning the program takes time especially if you were doing things manually, but the benefits of Rootstock have enhanced our company. We are able to run reports real time to see how we are doing across the company which in turn helps us to become more productive and profitable.

What problems are you solving with the product? What benefits have you realized?

We implemented Rootstock because we were already on Salesforce. As a user you can use the Salesforce knowledge to build reports from Rootstock. Our company had to have some customization and Rootstock worked well with us to get what we needed.

Copy Review URL
A
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Administrator "

What do you like best?

We really like that Rootstock integrated with Salesforce so seamlessly. There was very little implementation issues and any issues we did have were quickly resolved by Rootstock's support team. Their support team is absolutely wonderful. Everyone we have worked with has been great. When a custom built solution was not in our budget, they assisted us in a work around that would achieve the same outcome. As the Admin in my company, one of my responsibilities is to train any new hires on all of our systems. Rootstock has been one of the easiest to train our staff on. The fact that the Site Map is in order (top to bottom) for each objects process, really helps.

What do you dislike?

The fact that any custom fields we need are only available on a Custom tab on each object. It would be great if we had more ability to place our custom fields where they would be more useful.

Recommendations to others considering the product:

Make sure your data is clean, otherwise it'll be a nightmare. Get as many Rootstock contacts as possible. One may not be available when you need assistance, but you'll have others to call on. Attend as many Rootstock events as possible. The amount of knowledge you can achieve is astounding. Don't be afraid to ask for help. The support team is amazing and very friendly.

What problems are you solving with the product? What benefits have you realized?

Our goal with Rootstock was to get away from having to count inventory at the beginning of each month. With the system, and the help of the support team, we were able to successfully get our perpetual inventory going. It took some time, but the outcome was well worth it.

Copy Review URL
Vice President of Operations
Chemicals
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
Copy Review URL

"Great product, great service"

What do you like best?

Customer service has been excellent. We like how well the product integrates into the Force.com platform, which was an important consideration in selecting it in the first place. We like the fact that it is a cloud-based, web-based app. We like the degree to which we can customize the product, from views and reports, to custom fields, objects, workflows, etc. Very comprehensive and powerful system.

What do you dislike?

The system documentation, while improving, is a bit lacking, which impacts user on-boarding efficiency and effectiveness, but also impacts how quickly experienced users can research questions or problems. Content and organization of the materials could be improved. The recent migration of the documentation resources to the community platform is helpful, and a step in the right direction.

What problems are you solving with the product? What benefits have you realized?

Rootstock has enabled our company to better manage our costs, our flow of work and information, and our ability to manage the increasing complexity of our operations, which our old system could not handle. Our cycle count accuracy has improved to >98% in the two years we've been using Rootstock, despite an increase of 30% in the number of SKU's, so our inventory management has measurably improved.

Copy Review URL
Sales Manager
Pharmaceuticals
Validated Reviewer
Review Source
Copy Review URL

"Best ERP So far"

What do you like best?

What I truly like as an accomplice is that Rootstock is a develop Cloud ERP Platform arrangement that gets every one of the advantages of the Salesforce stage. Work by ERP veterans, which utilized their bundled arrangement information to make a fresh out of the plastic new ERP environment. Modules like the Salesforce Sales Cloud, Avalara, ZenKraft, FinancialForce and numerous others that all keep running on a similar stage. Therefore, the execution system is increasingly nimble then when utilizing bundled arrangements and we had the capacity to abbreviate usage lead times.

What do you dislike?

Right now not by any means any significant aversions, yet perhaps an interesting point is that for further developed Supply Chain Demand Planning an extra arrangement is required.

Recommendations to others considering the product:

Be a group, have clear correspondence structures set up between, the business, IT and your usage accomplice. Next, guarantee the business is the proprietor and assuming the liability of the undertaking.

What problems are you solving with the product? What benefits have you realized?

Rootstock is a develop Cloud ERP Platform arrangement that gets every one of the advantages of the Salesforce stage. Work by ERP veterans, which utilized their bundled arrangement information to make a shiny new ERP biological system. Strong stage approach that makes combinations simple and empowers best of breed thinking , complex and tedious update cycles will be a piece of the past.

Copy Review URL
Gerente de producto
Validated Reviewer
Review Source
Copy Review URL

"Rootstock Cloud ERP Distribución Inventario incluso Fabricación."

What do you like best?

Rootstock es un proveedor a nivel mundial en la nube Salesforce, el cual nos brinda una organización muy bien estructurada y diseñada para la distribución , inventario y fabricación en la rama de cadenas de suministros, siendo indispensable para ser mucho más eficientes en el ámbito empresarial.

What do you dislike?

Agradeciendos a Rootstock ERP administramos nuestra materia prima de la manera mas adecuada en su distribución e inventarios , de forma general es una plataforma muy completa y organizada, cumpliendo cabalmente nuestras expectativas y superándolas.

Recommendations to others considering the product:

Rootstock mediante su plataforma de ultima generación se ha implementado una integración y fluidez entre clientes y proveedores, fortaleciendo mucho mas el desempeño y producción de los empleados

What problems are you solving with the product? What benefits have you realized?

La herramienta Rootstock ERP nos ayudó a ser más eficientes adaptándose a nuestras necesidades de manera rápida, como un beneficio notable en la parte económica y organizativa para la empresa.

Copy Review URL
Principal
Information Technology and Services
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Rootstock Cloud ERP on Salesforce Platform"

What do you like best?

Having my ERP data on my cloud platform eliminates the need to integrate back-office data to CRM and provides real time visibility into my available inventory, promise date and also to pricing and costs.

What do you dislike?

There are many initial setup settings to make. Having a good partner is well worth it.

Recommendations to others considering the product:

Engage a partner early in the process for maximum benefit. Focus on long term activities and use and let the one time config tasks be done for your team.

What problems are you solving with the product? What benefits have you realized?

All my data on a single platform is great. The ability to use Configure-Price-Quote and convert a quote into a Sales Order / Work Order / related Purchase Orders is fantastic. I can also relate the accounting entries to a specific Project. Good stuff!

Copy Review URL
A
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Rootstock ERP - Great Value for the Salesforce Platform"

What do you like best?

Rootstock is a complete ERP system with exceptional functionality from the manufacturing and supply chain management side.

All information is highly visible at all levels - great depth of reporting and search functionality brings all information to a single screen.

Software is also very customizable (using Salesforce side). Large variety of third party consultants, partners, add-ons, and other resources due to Salesforce's popularity.

Great improvements in customer service in the last couple of years.

What do you dislike?

Rootstock benefits from the Salesforce integration and platform, but Data costs on Salesforce are quite high for large enterprises.

Interface can be non-intuitive for some users, it is important to really drive end-user training during the pilot/launch period to ensure all functions are understood.

What problems are you solving with the product? What benefits have you realized?

- Significant cost savings on materials management

- Drastically improved manufacturing process / reduction in overhead due to better planning and scheduling

- Ability to tailor software to specific company needs

Copy Review URL
A
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Our Rootstock Implementation was excellent."

What do you like best?

We ended up changing our business model several times over the last three years. Our Implementation Services Team Roger Brown and Dan Ramey did an excellent job of working with our team to put together a really light weight implementation process. This was key to our success as we ended up changing our business frequently. Rootstock was able to accommodate the changes quickly and efficiently. And our implementation team was very knowledgeable and quick to respond and resolve issues. This great combination allowed us to reconfigure out business model several times with a minimal cost and short timelines.

What do you dislike?

Rootstock met all of our requirements. Some of the users thought that they process was a bit heavy and required a lot of clicks to get through some transactions.

What problems are you solving with the product? What benefits have you realized?

We implemented MRP as a means to drive purchasing components. We were able to configure this several times with minimal cost.

Copy Review URL
Director of Operations
Computer Networking
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Director Of Operations"

What do you like best?

Rootstock was able to offer a complete ERP package, all modules were included. The Rootstock implementation team was also excellent helping us through the install and go live process.

What do you dislike?

Rootstock captures input whether it be demand, addresses, sales orders etc... at the time it is entered in the system. Any changes that are made aren't necessarily updated throughout the system automatically. Typically you need to either re-enter the information so the system applies the changes.

Recommendations to others considering the product:

Put the work in during the Pilot phase of your implementation as it will pay off at go live.

What problems are you solving with the product? What benefits have you realized?

Rootstock provided us a way to streamline our business operations. MRP runs, rec generation, PO generation, inventory reporting all were done manually through excel before implementation of RS. We now have an easier way to manage the business and better visibility into what we are doing.

Copy Review URL
Gerente sénior de redes
Enterprise
(1001-5000 employees)
Validated Reviewer
Review Source
Copy Review URL

"Simply GREAT to order your Inventory, Distribution and Manufacturing."

What do you like best?

This excellent product has an ingenious platform that helps you achieve the success of productive relationships between employees, distributors, suppliers and customers, which is fantastic.

What do you dislike?

Thanks to this platform we have managed the most optimally for our raw material, it is an excellent platform in its entirety, it helps us to achieve our goals.

Recommendations to others considering the product:

This software is a provider through the Salesforce cloud, it is recognized worldwide, it provides us with a structured organization in the best way to provide excellent results in the field of supply chain for the organization of inventories, Manufacturing and in the same way to the distribution.

What problems are you solving with the product? What benefits have you realized?

Thanks to Rootstock our company has solved in its entirety problems of Inventory and distribution, thus fulfilling all the standards expected by us.

Copy Review URL
AI
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
Copy Review URL

"Rootstock ERP on Salesorce.com"

What do you like best?

Rootstock, in combination with their integration with FinancialForce.com, provides us a complete ERP package that allows us to grow and customize changes as we need. Although it was built primarily as an MRP application, we have been able to tweak it with Rootstock to make it suitable for our job-shop environment.

The project environment, once understood, is a powerful way to manage the business.

We now have a streamlined process where we can convert a won Salesforce Opportunity to Sales Order and Work Order without double entry. Then we buy and issue material to the job, build/print the shop router, and track all labor/direct/indirect costs.

What do you dislike?

Locked user interfaces:

Rootstock developed their pages almost entirely in Visualforce. This makes for some neat functionality, but the downside within the managed package environment is that this reduces the end-user's ability to customize pages. There is a lot of "clutter" -- fields that don't pertain to our business -- and we are not able to remove or rearrange the coded Visualforce pages. There are some objects that can be overridden, but it is a large effort and often clunky (unexpected errors that need to be sorted out with Rootstock Support) implementing.

Rootstock has put a lot more resources into customer satisfaction over the last few years. It is definitely helping. I give them credit for listening to customer needs and making positive changes.

-PO Requisitions for service items is not currently available, despite being on the roadmap. No target date provided.

-Their new app RootScan is designed to transact Rootstock on mobile. This comes at a hefty premium price. I do not think they should be charging a premium for RootScan.

-Integration between Rootstock and FinancialForce could use improvement:

COGS is tracked in Rootstock properly broken out as we like among Material, Labor, and Other Costs. However, Rootstock sends only one bundled COGS amount to FinancialForce which means our Financial statements cannot be broken out the way we are used to seeing it.

UPDATE: Rootstock now has a great distribution feature that solved for this problem (which we paid for).

Hardened objects is a real problem for salesforce customization. It limits our ability to do standard workflow automation, list view in-line edits, and much more. This is all to do with the complexity of Rootstock pages and their code.

We could do more with Rootstock if all objects that our end-users use were hardened.

Recommendations to others considering the product:

Are you already a Salesforce customer? It's going to be a lot to take on if not. You might consider learning Salesforce first then making the leap to Rootstock.

If you are currently using Salesforce, JOIN THE ROOTSTOCK USERS GROUP!!!!

https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000001vmTCAQ

Rootstock is definitely heading in the right direction and you should expect that it will continue to grow based on its customers needs.

What problems are you solving with the product? What benefits have you realized?

Transacting and tracking the core objects: sales orders, purchase orders, work orders, and inventory all on the SFDC platform is powerful. We really just needed Rootstock to give us the objects and fields, and then be flexible enough to allow us develop our own reports, automation, and other customizations.

Copy Review URL
Programador Informático
Validated Reviewer
Review Source
Copy Review URL

"Rootstock Cloud ERP Fabricación, Inventario y Distribución "

What do you like best?

Rootstock es un proveedor mundial en la nube Salesforce, ofrece una organización muy bien estructurada para fabricación, distribución e inventario en la rama de cadenas de suministros, siendo indispensable para ser mucho mas eficientes.

What do you dislike?

Gracias a Rootstock administramos de la manera mas adecuada nuestra materia prima, generalizando es una plataforma bastante completa y organizada, de esta forma logrando cumplir nuestras expectativas en su totalidad.

Recommendations to others considering the product:

Rootstock mediante su moderna plataforma logra mantener conectados y en secuencia a los clientes, proveedores y empleados, conservando un adecuado inventario de productos, fabricante, recomendamos esta plataforma digital.

What problems are you solving with the product? What benefits have you realized?

Rootstock nos a ayudado a ser mucho mas eficientes adaptándose a nuestras necesidades de manera casi inmediata, dando como beneficio una reducción de costos notable para la empresa.

Copy Review URL
E
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Innovative technology coupled with power of Salesforce platform"

What do you like best?

The software helps us plan stock product (both purchased and manufactured) in a highly effective way. The shop floor management functionality helps give real-time insight into where products are in the manufacturing process. Project capabilities help us segment Stock from Custom (made-to-order) products. Coupled with features available on the salesforce platform -- e.g. Mobile, Communities, Reports and dashboards, Service Cloud, App Exchange, Einstein AI, Chatter makes for infinite flexibility and a forward-thinking ERP system. The company is constantly improving the software and listening to customer needs.

What do you dislike?

We are a high-volume manufacturer with over 1200 work orders on the shop floor at any given time, 300 boxes shipped daily, 30,000 SKUs and occasionally there are issues with screens that are built for smaller volumes of data or bulk processes handled by APEX that run slightly slower than an on-premise solution. Some of the VisualForce pages/objects limit customization on page layouts and complex validation rules on objects within the managed package can cause issues with creating Workflow rules and expeditiously importing data through API connections. We see these as being reasonable tradeoffs for all the other benefits of moving to a completely cloud solution and the RS support team is generally open to helping improve in areas unique to our business.

Recommendations to others considering the product:

Identify a good implementation partner. We used Mountain Point out of North Carolina who understand the force.com platform as well as Rootstock / manufacturing.

What problems are you solving with the product? What benefits have you realized?

Faster/nimbler manufacturing processes. Improving throughput on the shop floor with greater visibility into bottlenecks and capacity constraints. Better management of stock inventory levels. Making data actionable to all departments from manufacturing to marketing to external partners such as vendors and independent sales reps. Using data to strengthen the customer relationship and therefore improve sales.

Copy Review URL
AW
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Lots of work to do everything"

What do you like best?

Nothing. I think it's better for our production team, however the front office has a lot of trouble doing almost everything we need to do.

What do you dislike?

Can't modify or customize the forms, packing slips, sales order acknowledgements or invoices unless you are an apex wizard.

Can't write a custom email when emailing acknowledgements to customers or invoicing.

Reports are difficult to generate.

Lots of clicking involved when entering customer orders. For example, looking at customer terms, changing the ship to address, always clicking save so no information is lost.

Can't track where an order is in production.

Difficult to enter in orders that have custom features.

If running a report on multiple orders and BOM's are not created for certain items, it's difficult to run a report to see what items need BOM's and what items do not.

The size of the font on the Work Order Travelers is WAY too small.

Recommendations to others considering the product:

Consider other options if your company relives heavily on providing an exceptional customer experience when ordering your product. Rootstock is beneficial for tracking your raw material requirements, however you cannot personalize anything that you send directly to your customers from Rootstock.

What problems are you solving with the product? What benefits have you realized?

I think production has realized the benefits of Rootstock. The front office continues to struggle with our basic job functions.

Copy Review URL
Chief Information Officer
Renewables & Environment
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Truly Enterprise Grade ERP - Now In The Cloud"

What do you like best?

Rootstock's team of engineers and consultants bring deep knowledge of manufacturing and software processes to the table. Leveraging the full power of the Salesforce platform, Rootstock Software, in combination with their FinancialForce integration, brings the back office to the Salesforce world with an unprecedented feature set that, together with our own custom software built on natively on Salesforce, allows us to host our entire end-to-end enterprise software solution in the cloud. Inventory, Purchasing, and MRP are all key elements to making our back office a success and Rootstock brings it all in a well-integrated fashion. This isn't manufacturing lite. This is the real thing - now in the cloud. The time has come for the cloud to challenge what has traditionally been an on-premise solution and Rootstock is the team who is taking it there for the Salesforce community.

What do you dislike?

As Rootstock's first force.com customer to be implemented, we have seen first hand the expertise not just of the founders of Roostock, but of the entire team they have assembled on both the software development side of things and the implementation support and consulting aspects of their business. We are excited by the fact that we were able to implement an entirely new financial system including the kind of robust feature set previously only available from legacy vendors configured as on-premise solutions in only 5 months from pilot to go live. While I am sure this will vary from implementation to implementation, what you are getting with Rootstock Software is not just the platform for growth, but also the team who will get you there every step of the way. The only challenge in the early days was Rootstock's rapid release cycle, but as they have matured they have settled into the same 3 releases a year that Salesforce does, which has been a welcome improvement.

Recommendations to others considering the product:

If you are looking to use Intermec scanners in your warehouse, like we do, I recommend looking into MobileFrame as a way to best leverage the native power of the Intermec scanners and fully integrate them with Rootstock.

What problems are you solving with the product? What benefits have you realized?

Rootstock is at the very heart of our company's back-office. We are a residential solar installer geographically diverse regional operations centers and having a solution like Rootstock that provides real-time inventory control in the cloud has been essential to our growth and success as a company. Improving inventory controls, visibility, and reporting along with providing the system of record for our installed portfolio of systems down to the serial numbers on all of our panels and inverters has been revolutionary in our ability to effectively manage our business and provide our customers with a world-class experience of going solar.

Copy Review URL
Operational Excellence Consultant | Change Agent | Project Manager | Mentor | Tactical Planning
Consumer Goods
Small-Business
(2-10 employees)
Validated Reviewer
Review Source
Copy Review URL

"Rootstock is a great choice for a cloud ERP"

What do you like best?

Rootstock has extensive functionality with configuration options. Training & documentation are excellent

What do you dislike?

As with all systems, it is complex enough to make it seem cumbersome to some users, but that degree of functionality is what allows it to serve many types of users.

Recommendations to others considering the product:

Rootstock is a solid ERP system based on the Salesforce platform. It has extensive functionality with configuration options which should make is a good choice for most businesses.

What problems are you solving with the product? What benefits have you realized?

We are just launching our first ERP, so we are trying to get away from spreadsheets. Has helped us think through our processes so we'll be able to scale more easily

Copy Review URL
CMO
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Excellent cloud-based ERP. Easy to Integrate 3rd-party solutions."

What do you like best?

As a native application on the salesforce.com cloud platform, it is a straight-forward project to deploy Revenova TMS (transportation management system) alongside to provide an integrated freight quoting, tracking and management solution. The Rootstock team was easy to work with and very collaborative in delivering the integrated solution.

What do you dislike?

As an integration partner, we've had a highly positive experience.

What problems are you solving with the product? What benefits have you realized?

Provide the ability to pull real-time, accurate freight quotes into the Rootstock quoting process and once the order was placed, manage the entire shipping process in the TMS linked directly with orders/inventory managed in Rootstock. Benefits include speed and accuracy in the quoting process along with real-time visibility to order shipments from pickup to delivery.

Copy Review URL
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Flexible software and easy to implement"

What do you like best?

I like the fact that Rootstock is focusing on its core industry. Their strategy mostly related to manufacturing is great and is a game changer for all Non-Cloud ERP manufacturer users.

What do you dislike?

Some limitations on roles and access to objects that could be enhanced.

Recommendations to others considering the product:

If you are a Salesforce User and if you rManufacturing requires to track many information of many types, Rootstock is the right product. Gof for it and test it out, it will convince you.

What problems are you solving with the product? What benefits have you realized?

Big Bang ERP as a software reseller and implementor, Rootstock as reduced considerably the time to process information related to manufactured products. It helps our customers take strategic decisions on efficient or non-efficient internal processes.

Copy Review URL
AB
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
Copy Review URL

"Terrible Software and Company!"

What do you like best?

Absolutely nothing is good about Rootstock, the software is clunky and the people are very ignorant.

What do you dislike?

They have a very convincing sales process for manufacturers like ourselves with visuals on how they'll solve all your operational problems, but in actual fact, it is a very clunky outdated system with a very incapable implementation team. What was supposed to be a few months implementation turned into 8+ months with less than 50% of the setup completed. I spoke to one of their current customers that had been using the system for a few years and they said it was ok, and they ended up having to fix some of the issues themselves as Rootstocks own people weren't able to sort some functionality requirement they had... I should have taken a cue from that and not decided to go with them.

After many promises not getting delivered (many false promises), implementation and training sessions with multiple errors and the same errors over and over not getting fixed from session to session, as well as an item list that was submitted for over a month and not being uploaded (apparently a technical person had to do it and they somehow couldn't find the time to do it), we cut our contract with them based on them not delivering a software and implementation as promised.

Since then I advised a medium-sized New York Manufacturer (friend of mine) to not use them and related my story in detail. They decided to go ahead with them and now 8 months into it have called me saying exactly the same thing is happening to them and want to get out of the contract. This is what prompted this review! Avoid this company at all costs and look at someone else, there are much better options out there, even if Salesforce tries to tell you otherwise...

Recommendations to others considering the product:

Do not consider Rootstock unless you want a lot of technical issues and like clunky / power user type applications. Do your research even on the less known ERP's as we found a much better solution in Mark 7 ERP. They may look less proven but in our case much better.

What problems are you solving with the product? What benefits have you realized?

The problems I am solving is by choosing a different ERP provider than Rootstock, we don't have the issues Rootstock will give you and get to work with a much nicer team of people.

Copy Review URL
Solution Consultant
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Excellent Manufacturing ERP utilising the Salesforce platform"

What do you like best?

- Speed of implementation

- Manufacturing functionality within Rootstock

- Seamlessly integrated with Salesforce

- Ability to easily add apps to enhance functionality

- Rootstock as an implementer. Extremely customer focused.

- Integration into existing financial solutions

What do you dislike?

Positive and negatives but developing financial functionality still required.

What problems are you solving with the product? What benefits have you realized?

Developing Manufacturing business processes.

Utilising app functionality to improve our processes elsewhere such as field service.

Copy Review URL
President
Information Technology and Services
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Most Comprehensive ERP Solution "Born in the Cloud""

What do you like best?

The Rootstock solution first caught my attention as an extremely comprehensive ERP system that was designed from the ground up in the cloud on the Force.com platform. While that was intriguing enough, the fact that this product was conceived, designed and developed by one of the most seasoned and well-respected teams in the ERP industry was the icing on the cake for me. It is also important to consider the fact that applications built on the Force.com platform can be extended through thousands of enterprise and small business applications via the AppExchange,

What do you dislike?

It is difficult to come up with any dislikes for Rootstock, despite the fact that they are a pioneer in the multi-tenant SaaS ERP space. The product has been well-thought out and well-engineered,

Recommendations to others considering the product:

Make sure that you understand all of the cost elements when comparing on-premise and cloud solutions. There are the obvious cost savings such as not having to purchase and maintain the servers in a cloud deployment, but with a true SaaS solution like Rootstock, there are many other cost savings that are often overlooked such as upgrade cost, Be certain that you understand all costs of each option and project them out at least five years.

What problems are you solving with the product? What benefits have you realized?

Rootstock is providing an end-to-end Enteprise class solution at a very attractive price, allowing our customers to realize a very short time to value. The SaaS delivery model eliminates the hardware and ongoing upgrade headaches of traditional on-premise ERP solutions.

Rootstock Features

  • Journal Entries
  • Tags / Dimensions
  • Audit Trail
  • Chart of Accounts
  • AP Automation
  • AR Automation

Rootstock User Ratings

6.8
Ease of Use
Average: 7.5*
7.9
Quality of Support
Average: 7.8*
5.3
Ease of Setup
Average: 6.9*
* ERP Systems Category
Do you work for Rootstock?