--- title: Rocket Matter Reviews meta_title: 'Rocket Matter Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 173 reviews by the users' company size, role or industry to find out how Rocket Matter works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 173 scale: '5' date_modified: '2026-08-07' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # Rocket Matter Reviews **Vendor:** ProfitSolv **Category:** [Legal Practice Management Software](https://www.g2.com/categories/legal-practice-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 173 ## About Rocket Matter Voted by Forbes as Best for Firms of All Sizes, Rocket Matter’s legal practice management software is the best way for growing law firms to manage and expand their practice. From innovative timekeeping to award-winning responsive client support to its industry-leading QuickBooks integration, Rocket Matter provides law firms one source of truth to run an efficient, profitable practice. Rocket Matter centralizes all client matters, documents, emails, tasks, and billable activity in one place so nothing falls through the cracks. Kanban boards help firms visualize and manage tasks and leverage advanced reporting to build a better practice with detailed, customizable insights. Industry-leading time and billing features include Rocket Matter Track passive timekeeping, batch billing, and intuitive trust accounting. With Rocket Matter Pay, firms can set up automated payment plans and accept online payments, and the turbocharged QuickBooks integration keeps accounting accurate and up to date. Rocket Matter also provides growth-boosting features like legal client relationship management software and legal website builder so firms can generate more leads and scale their practices. If you want to increase profitability, manage your practice without distractions, and fool-proof your accounting, turn to the software thousands of firms trust. Visit http://rocketmatter.com to start your free trial or schedule a demo. ## Rocket Matter Pros & Cons **What users like:** - Users highly value the **billing ease** of Rocket Matter, appreciating its time-saving and user-friendly capabilities. (3 reviews) - Users appreciate the **ease of use** of Rocket Matter, finding it intuitive and straightforward for daily operations. (3 reviews) - Users value the **time-saving features** of Rocket Matter, streamlining billing and document management for enhanced efficiency. (3 reviews) - Users value the **affordability** of Rocket Matter, enjoying its cost-effective features without compromising on quality or efficiency. (2 reviews) - Users praise the **intuitive billing features** of Rocket Matter, appreciating its flexibility and ease of use. (2 reviews) - Efficiency (2 reviews) - Intuitive (2 reviews) - Organization (2 reviews) - Users value the **comprehensive tracking** capabilities of Rocket Matter, streamlining their firm's operations effectively. (2 reviews) - Access (1 reviews) **What users dislike:** - Users express concerns about the **functionality issues** and lackluster customer support of Rocket Matter. (1 reviews) - Users note the **limited customization** of Rocket Matter, restricting its applicability to their specific industry needs. (1 reviews) - Users find the **limited scope for use** of Rocket Matter restricts its effectiveness in their industry. (1 reviews) - Users express dissatisfaction with **missing features** and find customer support lacking in robustness. (1 reviews) - Users report **poor customer support** as a significant drawback, often leading to unresolved issues and frustrations. (1 reviews) - Software Integration (1 reviews) ## Rocket Matter Reviews ### 1. Nice but it needs to work on their UI **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Rocket Matter?** Its easier to access and handle, leading to hassle-free work. Its also easier to implement. **What do you dislike about Rocket Matter?** Didn't like some of its features and a not so robust customer support **What problems is Rocket Matter solving and how is that benefiting you?** It helps in making the data less cluttered and more organised leading to seamless data analysis. **Official Response from Maleeha Ahmad:** > We're glad to hear that Rocket Matter is helping to make your data more organized and facilitating seamless data analysis. We appreciate your feedback on the UI. ### 2. Good at what it does, but not without flaws **Rating:** 3.5/5.0 stars **Reviewed by:** William M. | Supervising Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Rocket Matter?** The billing and time functions are really good in my opinion. Running invoices individually or in a batch is simple and straightforward, and while doing so it correctly adjusts individual matter/client ledgers correctly - which hasn't been the case with certain other practice management software I have used. The contact fields are easy to modify and format, even for someone with no experience doing so. The software does correctly handle payments and IOLTAs, pulling fees from operating while crediting the entire amount paid to the client's ledger. The integration with Propay (which they also own) is relatively seamless. while not really useful in my practice, they do allow you to create matter types with associated workflows and set progress points. The price is decent for a solo or small firm, though you don't get the volume discount as your seat number gets large that you do with other programs. **What do you dislike about Rocket Matter?** The invoicing setup, while adequate, lacks simple functions that I found useful in other software I have used before. The recurring billing options are limited and only the payment plan for an existing balance is really customizable. That said, the payment plan is a "dumb" plan - once it calculates the payment amounts and dates, it just steams along ignoring all other parts of the software. If you set up a payment plan and then a client pays his or her balance in a lump sum after the plan starts, the software will continue to charge the client even after the system shows a balance of $0. This seems minor until you realize you're still paying processing fees on refunds, the software should be easy to fix, and Rocket Matter is the one who benefits from leaving the poor process in place - most of the time they are the payment processor. I have also had somewhat regular issues with payment links. On multiple occasions had to resend an invoice or retainer request because a payment link did work and returned an error. Not a bank error, a programming error, which seems to happen more often when the link is used on a mobile device. Not only is this a concern given how many people only use a mobile device, but when it is a retainer request and you have to attempt 3 times for the software to work, it doesn't give a great first impression. when the link returns an error, you can't simply resend the invoice, because that link will be dead, so to send another link you have to have the system generate a new invoice with a new invoice number which is sloppy account management. In other systems I have used, after a charge was invoiced, you were able to, with sufficient system permissions, go and unfinalize an invoice to make changes to previously invoiced items. There are times when doing so is simpler and preferred over simply adding an adjustment to the client ledger. Also, as best I can tell after using Rocket Matter for about 2 years, you can only make an adjustment to the client's ledger, not a specific matter of a client which is pretty annoying. The Rocket Matter mobile app is a disgrace in 2022 and frankly works so poorly and inconsistently that it's not worth the effort to even try to use it. On top of that, the site doesn't work well at all from a mobile browser. The site doesn't scale or alter its layout when accessed from a mobile device, so you are constantly dragging the screen around to get any small task done. I am not thrilled they keep adding new features before making the current ones work correctly and/or better. **What problems is Rocket Matter solving and how is that benefiting you?** It does a good job of time tracking, billing, and invoicing as well as trust account bookkeeping. It performs its core tasks well and that is always a benefit when running a business. **Official Response from Maleeha Ahmad:** > Thank you for your detailed feedback on Rocket Matter. We appreciate your positive comments about the billing and time functions, as well as the integration with Propay. We understand your concerns about the invoicing setup, recurring billing options, and issues with payment links. Your feedback is important for us. ### 3. There is good functionality in almost every aspect of the CMS system. **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick C. | Intake Specialist/Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** Rocket Matter has an extensive knowledge base for users to learn about features or troubleshoot issues. When unable to either find a workaround or solution the Chat Support goes above and beyond in their depth of knowledge and willingness to research solutions on your behalf. **What do you dislike about Rocket Matter?** I dislike not being able to modify the reports that are built into Rocket Matter to tailor search results. When upgraded, you are able to create your own reports but without being able to duplicate and modify a pre-existing report that is one or two data points off you are left experimenting with ways to manipulate datasets to achieve the desired results. **Recommendations to others considering Rocket Matter:** Work from the beginning to develop templates for Users. Once in place, it will run itself! **What problems is Rocket Matter solving and how is that benefiting you?** Rocket Matter is allowing tracking of average Attorney and Staff billable units, non-billable units, and no charge units to create analytics-based reports to determine business needs while assisting in standardizing templates for repeatable results. I am looking forward to future product releases and discovering ways our firm isn't already currently utilizing this CRM to its potential. ### 4. Almost seamless experience but overall great. **Rating:** 4.0/5.0 stars **Reviewed by:** Victor R. | Senior Paralegal and Records Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Rocket Matter?** The web interface has got to be the best feature hands down. I like the ability to customize and the dashboard of course. My favorite feature has gotta be the shortcuts. **What do you dislike about Rocket Matter?** The app is pretty lacking. It does not have all the features of the desktop version and that can be a bit frustrating when on the go. Otherwise, I wish there was more intergration. **What problems is Rocket Matter solving and how is that benefiting you?** Submitting multiple timesheets and having a single person enter. This way we can have several people entering their billable time and being able to pull data remotely. **Official Response from Maleeha Ahmad:** > We're glad to hear that you are enjoying the web interface and the customizable dashboard. We appreciate your feedback. ### 5. RocketMatter - Checks almost all the boxes **Rating:** 4.0/5.0 stars **Reviewed by:** Naomi M. | Paralegal/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Rocket Matter?** The hyperlinks within the system are very helpful. Also, the linking of contacts (companies to employees, ect.) makes trying to track down someone easier. However, the best thing are the templates. **What do you dislike about Rocket Matter?** List of least favorite things (in no particular order): - Not being able to edit invoices after they are processed (everyone makes mistakes!) - Not being able to take a phone message to link it to the matter in a place that is readily visible on the matter dashboard - No way to search and delete or combine duplicate contacts **What problems is Rocket Matter solving and how is that benefiting you?** We are definitely solving workflow issues. The templates that are set up for specific matter types facilitate the moving of cases in a timely manner. It also helps with training new people on the how to's. ### 6. Clean and simple user interface. Great tools to help track and manage clients and time. **Rating:** 3.5/5.0 stars **Reviewed by:** Tyler M. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Rocket Matter?** Very clean and simple user interface. Rocket Matter has great tools to help track and manage clients and time. Rocket Matter makes keeping and tracking time simple and easy. **What do you dislike about Rocket Matter?** At times Rocket Matter can be difficult to search for and find specific clients outside of the actual time entry tools. The case management and task management tools are difficult to implement and use efficiently. **Recommendations to others considering Rocket Matter:** Give it a try. Rocket Matter has increased our firm's efficiency and has made tracking time easier. **What problems is Rocket Matter solving and how is that benefiting you?** Rocket Matter makes tracking and recording time simple. Rocket Matter makes it allows our organization to keep client contact information easily accessible to all users. **Official Response from Maleeha Ahmad:** > We're glad to hear that you find our user interface clean and simple, and that our tools are helping you track and manage clients and time effectively. ### 7. Software works well, but some things still missing. **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon T. | Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** That it is cloud based and you can access wherever you have an internet connection. I use the case management software, and use it for my billing. I haven't used any competitors. **What do you dislike about Rocket Matter?** I wish the app worked on my cell phone. I spend time away from the internet for my work, so I wish I could use it without the internet. I also wish the billing was more straightforward. **Recommendations to others considering Rocket Matter:** No **What problems is Rocket Matter solving and how is that benefiting you?** I don't have a lot of problems with the software. Sometimes I wish there were more reports that could be used in the billing. The software does work well for my staff who is remote. ### 8. RocketMatter **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Rocket Matter?** Managing client files with Rocket Matter is excellent. The ability to assign tasks and create merged documents are time savers. **What do you dislike about Rocket Matter?** I would like to see individual calenders per matter / user with the choice to share certain calendared items with other individuals or all. The calender tends to get overwhelming when everything appears at once. It has the ability to only see one or other users however, doesn’t allow for individual enteries to be shared with all or none. **What problems is Rocket Matter solving and how is that benefiting you?** The benefits of using Rocker Matter to maintain our client database and office calendar saves time allowing more time to serve our clients. Having an ongoing contact list is a great way to share multiple contacts within the office with just a touch of button. Maintaining copies of all our documents in one place that is easy and accessible is a gem. ### 9. Rocket Matter is a Great Fit for My Firm **Rating:** 4.0/5.0 stars **Reviewed by:** John W. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Rocket Matter?** For me the billing, invoice, and overall ability to track the flow of funds for a matter or firm-wide is a powerful tool **What do you dislike about Rocket Matter?** Many of the tools available through ROcket Matter while helpful are redundant to other systems already in place. Thus, I'm paying for things I don't use. **Recommendations to others considering Rocket Matter:** Onboarding is huge. Use the platform correctly from the start and save yourself a headache later. **What problems is Rocket Matter solving and how is that benefiting you?** Billing. Billing. Billing. If you struggle with billing it doesn't get any easier than with rocket matter. Billing still sucks though. **Official Response from Maleeha Ahmad:** > We're glad to hear that Rocket Matter is a great fit for your firm and that you find the billing and invoice features powerful. ### 10. Good Case Management Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Rocket Matter?** Has a broad range of functionality that works well. The task and timing options are good, it allows LEDES billing, and the templating process is nice. Overall a decent solution. Support is responsive. **What do you dislike about Rocket Matter?** I really wish you could create custom reports. I also wish you could duplicate templates so that when I want to create two similar case flows, I could create one, then duplicate and edit. I've suggested many changes to their development team over the years. **Recommendations to others considering Rocket Matter:** Solid case management solution. Good support. Reasonably user-friendly but lacks more advanced customization options. **What problems is Rocket Matter solving and how is that benefiting you?** We use it to manage cases and track case flows. It's good to keep track of what needs to be done, but I still cross-check to make sure nothing falls through the cracks. ### 11. It is a great billing company for small firms. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Rocket Matter?** The ease of entering time. Conflicts Checks. The ease of sending out billing. **What do you dislike about Rocket Matter?** For our firm, we only use the billing portion of Rocket Matter. Our firm is small and a lot of the features Rocket Matter has are not useful for us. I would like to be able to have set billing for every client as in our defense firm, every client bills at a different rate. **What problems is Rocket Matter solving and how is that benefiting you?** None at this time. None. **Official Response from Maleeha Ahmad:** > We're glad to hear that you find Rocket Matter easy to use for entering time and sending out billing. ### 12. Basic Program **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** Rocketmatter has a relatively simple time and billing feature, allows you to upload and store documents on line and helps work remotely when a computer is available. The support staff is great. **What do you dislike about Rocket Matter?** The program is not particularly sophisticated. Many of the features appear only half done or are not user friendly. Time calendaring is an example. You can't simply enter 1:00 pm as the start date as the boxes are pre-filled in. You must delete and add in time. Other features don't always work such as the Iphone app which seems to stall out or not work at least 50% of the time. Overall, the look, feel and approach to the program is very dated. The automated document preparation is essentially useless and all can be done better in Word. **Recommendations to others considering Rocket Matter:** Look carefully at the program before signing up. This program is more practice specific so make certain it does wha tyou need. **What problems is Rocket Matter solving and how is that benefiting you?** Time keeping is much easier given the formatting. I ### 13. The website itself is good, but the fact that the App is SO TERRIBLE would not lead me to recommend. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** All in one. Billing. Calendar. Easy to use. Good training videos and tutorials. Love that it syncs pretty well with Outlook. **What do you dislike about Rocket Matter?** The app is basically worthless. Also, the "primary" person calendared on an event is the only one who can have that event show up on their Outlook calendar which is a major pain in the ass. I wish you could have more than one matter for hte same person without having a bunch of weird stuff happen. **What problems is Rocket Matter solving and how is that benefiting you?** Provides organization, contact lists, good calendaring, and the price is pretty reasonable. I do wish there was a portal feature for client documents, etc. If there is one, I haven't figured it out. ### 14. Good case management and time and billing. Need better connection to accounting software **Rating:** 3.5/5.0 stars **Reviewed by:** Scott P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Rocket Matter?** The time and billing and case management work well. **What do you dislike about Rocket Matter?** Mobile app is unusable. UI is counterintuitive **What problems is Rocket Matter solving and how is that benefiting you?** Managing cases and the documents that are associated with them. **Official Response from Maleeha Ahmad:** > We're glad to hear that you find our time and billing and case management features helpful. ### 15. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Lina A. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** There are tutorials and classes I can view to learn new things. The calendar is easy to use. **What do you dislike about Rocket Matter?** I wish I could customize the information that gets pulled on reports. Like pulling different phone numbers or addresses with contacts in delinquent reports. **What problems is Rocket Matter solving and how is that benefiting you?** Having a message area for each file helps everyone keep track of where a file is or who is working on it. ### 16. Great web-based program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Rocket Matter?** User-friendly, largely customizable, organized, and easy to integrate with all platforms. **What do you dislike about Rocket Matter?** Issues with saving revisions to a calendar item. Does not organize customizable matter fields appropriately. Tasks are not assignable to multiple persons. Lack of options for reports that would greatly help productivity, and lack of ability to search for past calendar items efficiently. **What problems is Rocket Matter solving and how is that benefiting you?** Creating templates is easy and helps me be more efficient and creates uniformity in our firm's work product. I use this feature the most and have it fully customized to input important case data into a variety of legal pleadings. **Official Response from Maleeha Ahmad:** > Thank you for your feedback! We're glad to hear that you find Rocket Matter user-friendly and largely customizable. ### 17. Reasonably Priced Case Management Software **Rating:** 3.5/5.0 stars **Reviewed by:** Krisanne B. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** The ability to assign tasks to other team members as well as utilize case templates is helpful. **What do you dislike about Rocket Matter?** Billing is just a hot mess express, and it's very difficult to get answers to your questions. **What problems is Rocket Matter solving and how is that benefiting you?** Calendaring was a challenge until we figured out how to sync with email. The greatest benefit is the ability to invoice clients at will. ### 18. Can be useful at most times **Rating:** 3.5/5.0 stars **Reviewed by:** Mayson J. | AR Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** The reports that can be pulled are very very useful, especially for HR & AR departments. **What do you dislike about Rocket Matter?** The custom reports are difficult to mess around with, but once you figure them out, they are useful. **What problems is Rocket Matter solving and how is that benefiting you?** I am able to solve problems relating to AR, retainers, outstanding balances, and more. ### 19. Overall works fairly well, have had some issues with charges not being input for several weeks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Rocket Matter?** Easy to use, saves where I left off, automatic **What do you dislike about Rocket Matter?** Had one instance where time entry wasnt added for several weeks, so was on wrong billing cycle, but that is the exception **What problems is Rocket Matter solving and how is that benefiting you?** Time entry **Official Response from Maleeha Ahmad:** > We apologize for the inconvenience you experienced with the time entry issue. Your feedback is valuable for us to ensure improvements are addressed. ### 20. Rocket Matter Admin user **Rating:** 4.0/5.0 stars **Reviewed by:** Helena M. | Assistant to the Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Rocket Matter?** Creating reports and downloading all attorney bills is very convenient. **What do you dislike about Rocket Matter?** The Rocket matter processing system keeps giving us errors. **Recommendations to others considering Rocket Matter:** Better Rocket Matter processing system. **What problems is Rocket Matter solving and how is that benefiting you?** Downloading reports makes my job easier. ### 21. Good service for small insurance defense firm **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** Familiarity with the system. Customer service is excellent and most features are intuitive. **What do you dislike about Rocket Matter?** The price could be better. The LEDES billing function took a little bit of playing with. **Recommendations to others considering Rocket Matter:** It has served me well. **What problems is Rocket Matter solving and how is that benefiting you?** LEDES billing needs, trust accounting and invoicing. It took some playing with, but the LEDES function has been a great time saver. The in line bill auditing/editing has also been a time saver. ### 22. Rocket matter is excellent for small firms **Rating:** 4.0/5.0 stars **Reviewed by:** Wally F. | Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Rocket Matter?** Cost and billing are the best features along with automation. **What do you dislike about Rocket Matter?** They need to add a calendar view for billable hours **What problems is Rocket Matter solving and how is that benefiting you?** The automation is great **Official Response from Maleeha Ahmad:** > We're thrilled to hear that you find Rocket Matter excellent for small firms! We're glad to hear that you appreciate the cost, billing features, and automation. Your feedback is valuable for us. ### 23. EASY AND QUICK TO USE. **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle B. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** HOW SIMPLE IT IS TO MOVE THROUGHOUT THE DIFFERENT SECTIONS. QUICK ADDS ARE WONDERFUL. **What do you dislike about Rocket Matter?** SOMETIMES IT TAKE THE DIFFERENT SECTIONS EXTRA TIME. **Recommendations to others considering Rocket Matter:** ROCKET MATTER IS A GREAT SOFTWARE FOR ANYONE. IT IS EASY TO LEARN AND USE. THERE IS GREAT SUPPORT FOR ANY QUESTIONS YOU MAY HAVE. **What problems is Rocket Matter solving and how is that benefiting you?** THAT YOU CAN RUN SPREADSHEETS TO SEE HOW TIME IS BEING MANAGED BETWEEN USERS ### 24. Very user-friendly and intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Rocket Matter?** Offers an easy way to keep track of billing matters, has a lot of good cloud-based features. **What do you dislike about Rocket Matter?** Could have a better way to create bills, especially applying discounts and different bill modifications. The document editing could also be improved. **What problems is Rocket Matter solving and how is that benefiting you?** Best feature for us is keeping billing and client information in one program **Official Response from Maleeha Ahmad:** > We're glad to hear that you find Rocket Matter user-friendly and intuitive. We appreciate your feedback for improvements. ### 25. Good file management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Rocket Matter?** Rocketmatter offers a great case management option for small law firms, at a reasonable price. **What do you dislike about Rocket Matter?** Sometimes the navigation of the site isn't so intuitive, especially when younare adding files and creating folders under an already created matter. **What problems is Rocket Matter solving and how is that benefiting you?** Good place to organzie my cases and put my documents. **Official Response from Maleeha Ahmad:** > We're glad to hear that you find Rocket Matter to be a great case management option for small law firms at a reasonable price! ### 26. It is a good program, easy to use. Sometimes very slow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Rocket Matter?** Information all in one place, convenient **What do you dislike about Rocket Matter?** The calendar is very slow most of the time. The Custom Fields aren't very customizable. Would like the ability to put the fields in order according to what is needed by case/client. **What problems is Rocket Matter solving and how is that benefiting you?** Great for record keeping of client and client matters. **Official Response from Daisy Pantoja:** > Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. ### 27. Rocket Matter User **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Rocket Matter?** The interface is relatively easy to use and intuitive. It serves its basic purposes. **What do you dislike about Rocket Matter?** Cannot have multiple timers running consecutively, some of the features are not intuitive, the invoice system is confusing (deleting invoices, etc). **What problems is Rocket Matter solving and how is that benefiting you?** Able to track my time accurately and efficiently. Easy to use for the most part. ### 28. Easy Way to Track Hours **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Rocket Matter?** I really like the feature that allows me to start tracking my time when I am working on materials for a particular client and then stop tracking time and allocate those hoirs automatically. **What do you dislike about Rocket Matter?** Rocket Matter's 2-factor authentication, while important, is a bit clunky. I would much prefer a text or push notification rather than a code that disappears every few seconds through Google. **Recommendations to others considering Rocket Matter:** Try it out! **What problems is Rocket Matter solving and how is that benefiting you?** The problem of hour tracking and allocation! That's the benefit too! **Official Response from Maleeha Ahmad:** > We're glad to hear that you find our time tracking feature helpful! ### 29. Overall recommendation for Rocket Matter **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** The dashboard. I like that I am able to review all items at once. **What do you dislike about Rocket Matter?** The Calendar. I find it difficult to enter the actual time for an event. **What problems is Rocket Matter solving and how is that benefiting you?** Billing problems are easy to solve. ### 30. Robust functions, challenging interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Rocket Matter?** Functionality, detail, wide ranging uses **What do you dislike about Rocket Matter?** Interface make it look harder to use than it is, can be hard to find things, and perform simple tasks. Its not intuitive. **What problems is Rocket Matter solving and how is that benefiting you?** Invoicing, timekeeping, retainer accounts ### 31. Pretty good practice management software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Rocket Matter?** Relatively organized way to keep electronic database **What do you dislike about Rocket Matter?** It is tough to switch to a different software once RM is up and running. **What problems is Rocket Matter solving and how is that benefiting you?** Keeping track of time and matters. ### 32. Sufficient but sometimes clumsy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Rocket Matter?** Mostly easy to use, but again clumsy for contacts **What do you dislike about Rocket Matter?** I don't like the contact section. Just a little clumsy. **What problems is Rocket Matter solving and how is that benefiting you?** None right now. None right now. **Official Response from Maleeha Ahmad:** > Thank you for sharing your experience. We understand the importance of a user-friendly contact section and appreciate your feedback. ### 33. Rocket Matter User **Rating:** 3.5/5.0 stars **Reviewed by:** Helena Lukk M. | Make Up Artist/ Hair Stylist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Rocket Matter?** The convenience on putting time entries and doing reports. **What do you dislike about Rocket Matter?** The processing part, we've had a lot of issues with processing. **What problems is Rocket Matter solving and how is that benefiting you?** Saving time when entering time entries. ### 34. RocketMatter Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** The interface is easy to use and the customer service is responsive. **What do you dislike about Rocket Matter?** It is prone to freezing at times, particularly when entering billing entries. **Recommendations to others considering Rocket Matter:** I would recommend this service/product to others in my industry. It is a good value, especially when compared to its competitors. **What problems is Rocket Matter solving and how is that benefiting you?** Centralized billing solutions within my firm. It's easy to use and the onboarding process is seamless. ### 35. Does the job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Rocket Matter?** The remote cloud access is a nice feature. You can bring your software on the cloud anywhere. **What do you dislike about Rocket Matter?** No visual piecharts or graphs to represent data. I also don't like how it's not easy to review only my calendared events in a month's glance versus entries mixed in with mine from others. **Recommendations to others considering Rocket Matter:** Does the job. **What problems is Rocket Matter solving and how is that benefiting you?** Entering time is easy. ### 36. Rocket Matter making things easy. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** How simple it is to use as I go about my day. **What do you dislike about Rocket Matter?** The system does not pull up clients and profiles as quickly as i would like it to when i go to search for their information. **What problems is Rocket Matter solving and how is that benefiting you?** The issue it solves for me is keeping track of my billables easily throughout each day. ### 37. Works well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Rocket Matter?** It's is fast and easy to enter time once you've started using it. **What do you dislike about Rocket Matter?** I have always wondered how to see hoe much time I entered in a previous month. This might be a permissions issue, but in any case I don't know why I can't do that. **What problems is Rocket Matter solving and how is that benefiting you?** I just enter time. ### 38. Great for our remote office **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Rocket Matter?** Accessibility and easy search/reporting functions **What do you dislike about Rocket Matter?** Unable to duplicate time or expense entries **What problems is Rocket Matter solving and how is that benefiting you?** All staff can access at any time and administrators can easily review statistics. ### 39. good system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Rocket Matter?** clock ticking and block billing is useful, **What do you dislike about Rocket Matter?** tracking my time in general, sometimes I need to update my browswer **Recommendations to others considering Rocket Matter:** none **What problems is Rocket Matter solving and how is that benefiting you?** cloud-based is good ### 40. Great product...with small changes it would be perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Greg F. | Spinning Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2019 **What do you like best about Rocket Matter?** Platform sync works across iPhone, iPad and mac, and when I change a note or text within the online version, it changes across the platform almost instantaneously. Thjat’s Super super nice when you’re an on-the-go Attorney hustling from place to place, never knowing if you’ll walk into a Courtroon with just your iphione or your full suite of products. Either way, I know i’m Fine and can retrieve any of my notes or info that I stored in the software. **What do you dislike about Rocket Matter?** App App App App App doesn’t provide enough info. It’s simply too blank...not enough functionality, where there clearly could be more. **Recommendations to others considering Rocket Matter:** Do the trial; try it again against the other software out there. Also....if you have a known user who can refer you, it will save them, and you some money if you mention their name. that never stinks. **What problems is Rocket Matter solving and how is that benefiting you?** Information retrieval , keeping real time info synced across platform. ### 41. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about Rocket Matter?** I appreciated the ease of use with Rocket Matter. It was nice to be able to connect the calendars and color code them for everyone in the office. **What do you dislike about Rocket Matter?** I did not have any specific issues with Rocket Matter. **Recommendations to others considering Rocket Matter:** It is great to organize your clients as well as pairing up the paralegals calendar with the attorney. It is helpful to color code your calendars as well. It was also very useful in loading client information in and connecting them to calendar appointments. It made accessing their contact information very easy. **What problems is Rocket Matter solving and how is that benefiting you?** Rocket Matter was able to solve organizational issues by providing a platform to connect calendars throughout the office. It also helped to store and input client information for easy access. ### 42. Not very user friendly but it has improved our firm significantly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Rocket Matter?** It has improved the way we do business and Lexpay is cheaper than what we used to do, and very easy to use. **What do you dislike about Rocket Matter?** I don't like their document filing system. It isn't very user friendly and you can preview a document without downloading it onto your computer, defeating the purpose of putting things into the cloud. **What problems is Rocket Matter solving and how is that benefiting you?** Our tracking system is more streamlined, we can easily share large files with employees off site, and we are fixing a lot of issues with tracking payments that we had before. ### 43. Rocket matter almost rocks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2017 **What do you like best about Rocket Matter?** Good integration of tasks and billing. Syncs with google calendar. **What do you dislike about Rocket Matter?** Poor implementation of mobile until recent improvements. **What problems is Rocket Matter solving and how is that benefiting you?** Tracking client accounts along with case deadlines ### 44. A great way to keep an organized, trackable, and accessible billing history for clients **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon B. | Office Manager, Billing/Legal Assistant, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2016 **What do you like best about Rocket Matter?** It's easy to collaborate and share information with other users. It also makes keeping client notes organized and updated simple. There are plenty of customization options available for invoice templates, and it makes billing and managing client payments simple and streamlined. **What do you dislike about Rocket Matter?** I wish the matter report options were more comprehensive. I would have liked to have lists such as 'All clients with trust funds available' or 'all clients with negative balances'. The notes function could also be more dynamic. It is frustrating to have to read through a long note when there are no formatting options to make text more visually palatable. But I suppose there are ways to make shorter notes to make information more digestible. **Recommendations to others considering Rocket Matter:** Go through the tutorials. Create a test matter and test client to try out the functions with. Simulating actual situations you have or assume you will encounter will be the best way to learn how Rocket Matter can best serve you. **What problems is Rocket Matter solving and how is that benefiting you?** Client billing history is easily accessible and easy to update whether the physical folder is available or not. A client's more recent billing data is always available to be printed and sent when needed as well. ## Rocket Matter Discussions - [What is Rocket Matter used for?](https://www.g2.com/discussions/what-is-rocket-matter-used-for) - ["Custom-Built Reports from Our Experts"?](https://www.g2.com/discussions/custom-built-reports-from-our-experts) - 1 upvote - [Will fillable client intake templates ever become an option?](https://www.g2.com/discussions/will-fillable-client-intake-templates-ever-become-an-option) - 1 upvote - [Who thinks we can send you a picture of us logged in? We can't share our client info with you](https://www.g2.com/discussions/who-thinks-we-can-send-you-a-picture-of-us-logged-in-we-can-t-share-our-client-info-with-you) - 1 upvote - [What is the best way to input mergeable forms? And which ones do you recommend I input first?](https://www.g2.com/discussions/what-is-the-best-way-to-input-mergeable-forms-and-which-ones-do-you-recommend-i-input-first) - 1 upvote - [View Rocket Matter pricing details and edition comparison](https://www.g2.com/products/rocket-matter/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A27%3A41+-0500&secure%5Bsession_id%5D=e4f52488-ef0f-49de-af6e-884ba89dfc20&secure%5Btoken%5D=972eff3cbbb69b02b662b7914f31959a5733c0687e4459dd897d980ef54ed325&format=llm_user) ## Rocket Matter Features **Platform Basics** - Reporting - Activity Dashboard - Cloud - Mobility - Historical Reporting **Platform Basics** - Reporting - Activity Dashboard - Cloud - Mobility - Contact Management - Forms Management - Records Management - Task Management - Conflict Management - Workflow Management - Compliance Management - Communication Management - Email Management - Contract/License Management - Billing Rate Management - Calendar Management - Legal Case Management **Sales Force Automation - Legal CRM** - Task Management - Contract Management - Quote and Order Management **Agentic AI - Legal Billing** - Cross-system Integration - Decision Making - Third-Party Integrations **Additional Functionality** - Customizable Fields - Billing & Invoicing - Search/Filter - Accounting - Task Management - Reminders - Calendar Management - Invoice Processing - Activity Dashboard - Electronic Payments - Quotes/Estimates - Time Tracking - Case Management - API - Billable Items Tracking - Generative AI - Real-Time Data - Collaboration Tools - Automatic Backup - Reporting & Statistics - Bank Reconciliation - Activity Tracking - Contact Database - Client Management - Financial Management - Customizable Templates - Automatic Billing - General Ledger - AI Copilot - Workflow Management - Task Scheduling - Client Portal - Document Management - Billing Rate Management - Access Controls/Permissions - Credit Card Processing - Expense Tracking - SSL Security - Customizable Reports - For Legal Professionals **Content Management** - Document Management - Calendar Integration - Workflow - Accounting Integration - Financial Management - Invoice Management - Portfolio Management - Contract/License Management - Patent/Trademark Management - Client Management - Case Management - Email Management - Workflow Management - Calendar Management - Task Management - Deadline Management - Docket Management - Compliance Management - Conflict Management - Communication Management - Docket Management **Content Management** - Document Management - Calendar Integration - Workflow - Deadline Management - Appointment Management **Platform Additional Functionality - Legal CRM** - Automation - Messaging - Dashboard - Cloud **Time & Billing** - Time Tracking - Payments - Billing - Activity Tracking - Expense Tracking - Billable Items Tracking - Email Tracking - Task Progress Tracking **Marketing Automation - Legal CRM** - Lead Management - Marketing Analytics **Agentic AI - Legal Case Management** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System - Third-Party Integrations **Additional Functionality** - Billing & Invoicing - Document Automation - Customizable Reports - Electronic Signature - Generative AI - Accounting - Alerts/Notifications - Document Templates - Trust Accounting - Client Portal - Reporting & Statistics - Data Import/Export - Access Controls/Permissions - SSL Security - For Legal Professionals - AI Copilot - Case Notes - Full Text Search - Automatic Backup - Customizable Forms - Activity Tracking - Electronic Payments - Predictive Analytics - Contact Database - Customizable Fields - Customer Database - Reminders - Document Storage - Court Records Search - API - Data Visualization - Two-Factor Authentication - Interaction Tracking - Version Control - Credit Card Processing - Status Tracking - Customizable Templates - Expense Tracking - Billable Items Tracking - Time & Expense Tracking - Online Payments - 2-Way Messaging - Billable & Non-Billable Hours - Mobile App **Customer Support - Legal CRM** - Support Analytics - Customer Portal - Case Management **Agentic AI - Legal Practice Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Billing & Invoicing - Document Automation - Customizable Reports - Electronic Signature - Generative AI - Accounting - Alerts/Notifications - Document Templates - Trust Accounting - Client Portal - Reporting & Statistics - Data Import/Export - Access Controls/Permissions - SSL Security - For Legal Professionals - AI Copilot - Case Notes - Full Text Search - Reminders - API - Customizable Templates - AI Summarization - Document Generation - Case Law Research - AI Redlining - CRM - Customizable Fields - Collaboration Tools - Secure Data Storage - Search/Filter - Mobile Access - Backup and Recovery - Payment Processing - Customizable Forms **Platform Reporting and Analytics - Legal CRM** - Reporting **Agentic AI - Legal CRM** - Cross-system Integration - Natural Language Interaction ## Top Rocket Matter Alternatives - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - 4.6/5.0 (991 reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - 4.4/5.0 (384 reviews) - [Smokeball](https://www.g2.com/products/smokeball/reviews) - 4.7/5.0 (380 reviews)