G2 reviewers report that Smokeball excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Rocket Matter. Users appreciate its intuitive design, with one reviewer noting that it "streamlines tasks that used to take a lot of time," making it a favorite for firms looking for efficiency.
According to verified reviews, Rocket Matter is praised for its ease of setup, with users highlighting a smooth onboarding process. One user mentioned that the "user-friendly interface" enhances daily operations, making it a solid choice for solo practitioners.
Users say that Smokeball's quality of support is exceptional, reflected in its high ratings. Reviewers frequently mention the platform's responsive customer service, which contributes to a more seamless experience when addressing issues or questions.
Reviewers mention that while Rocket Matter offers strong time tracking and billing features, it sometimes struggles to meet specific workflow needs. Users have noted configuration challenges, which can hinder its overall effectiveness for more complex practice management.
G2 reviewers highlight that Smokeball's document management capabilities are superior, with users noting that it makes managing files and documents "incredibly efficient." This feature is particularly beneficial for firms that handle a high volume of documentation.
According to recent user feedback, Rocket Matter is appreciated for its comprehensive time tracking and billing functionalities, with one user stating it is "about as easy as it could be." However, it faces challenges in areas like mobility and cloud features compared to Smokeball, which offers a more robust mobile experience.
Pricing
Entry-Level Pricing
Rocket Matter
Essentials
$49.00
1 User Per Month
Legal Practice Management Software for law firms who just need the simple basics.
Smokeball is a hybrid-cloud software, which means you get the benefits of the cloud for unlimited storage purposes but also have access to the software and...Read more
Is there free training and online courses to help learn the software?
2 Comments
Official Response from Smokeball
Smokeball provides a holistic and award-winning onboarding and training program to make sure you are utilizing the software to its full potential. Receive...Read more
Do you provide law firm website services?
1 Comment
Official Response from Smokeball
No, but we have some great options and partners for you to consider! Chat with our support team to learn more.Read more
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