Riverside Reviews & Product Details

Their support is FAST! Today I recorded, edited and exported 2 videos then proceeded to delete them before downloading them. After a few minutes of panicking and researching how to fix it, I gave up and emailed customer support. Ken with Riverside was a ROCKSTAR! He found them both and uploaded them to my dashboard without ever once mentioning what a moron move I made. I am a fan for life! Review collected by and hosted on G2.com.

It doesn’t play well with Safari so I always have to remember to use my Chrome browser. Also there are some features that aren’t supported yet on the phone app. Review collected by and hosted on G2.com.

The amount of options and direct application to multiple outlets once done. The planner function is also extremely helpful. Review collected by and hosted on G2.com.

Time to proficiency. I'm just over a month in and still feel lost most times when I login. Even the things I do each week take time to find or build routines around. There are so many options, which is a good thing, but all at once is overwhelming for new users. Review collected by and hosted on G2.com.

Very intuitive design. It has great AI features and they appear to be developing and refining AI features quickly. Review collected by and hosted on G2.com.

I was unable to recover some files that were previously archived. That means I effectively lost three interviews. Review collected by and hosted on G2.com.

I love how easy Riverside is to use without sacrificing quality. The platform is incredibly intuitive, so I can focus on the conversation instead of worrying about the tech. The recording quality is consistently high, which is critical for a professional podcast, and the editing tools are powerful but still simple to navigate. It saves me a ton of time and makes the entire process, from recording to final cut, feel seamless. Review collected by and hosted on G2.com.

There’s not much to dislike. Occasionally there’s a minor technical hiccup, but it’s rare and typically resolves quickly without impacting the overall experience. Review collected by and hosted on G2.com.

I absolutely love working with Riverside FM, editing is much easier and if I have a problem I can always use chatbot or talk to a real person, although the chatbot is really good at finding the problem which is another plus for using Riverside. The ease of learning the editing tools and the co creator tools are absolutely amazing! Also having the help videos on YouTube are also really helpful. My overall experience has been great and whatever issues I have there is always a way to help and grow in producing my podcast Review collected by and hosted on G2.com.

I don’t have a downside to using Riverside, even when I first started and was new to podcasting and didn’t know how to edit, it was a wealth of knowledge on the website and YouTube channel Review collected by and hosted on G2.com.

I like that Riverside makes it really easy to record, edit, and draft copy for final show publishing. I also love that I my Riverside Studio has a dedicated URL, so I'm able to send recording links to my studio guests without having to manually pull unique links. Review collected by and hosted on G2.com.

While Riverside has a ton of fantastic and incredibly helpful features, I'm afraid it has been incredibly unreliable over my past year of use. The time I've saved with their amazing editing tools and copywriting has been overridden by time spent troubleshooting and fixing things. (Not sure if their R&D team just doesn't exist, or is too busy developing new features without smoothing out existing? This signals too-rapid business growth, so they need to slow down a beat to take inventory.) I have had issues where I go to edit or export tracks, and I'm simply unable to. Imagine spending time recording or editing your episodes then trying to get them to the next stage, and suddenly there's an error! More frustratingly, the software is unclear about the errors, so either A. nothing will happen when it's supposed to, or B. a random error message will appear without further context, so you have no idea how to fix it. It's also impossible to find where all of my uploads live, so I don't know where that media is, and there is no way to better organize it. It is difficult to get a hold of a human through their AI chatbot. And, when I am able to get a hold of a human, it's a 50/50 chance that they will actually fix the problem in a timely manner. When I've asked for partial refunds to at least compensate for a fraction of the time that I've spent having to fix their buggy issues, they just point back to their terms of service, which to me shows that they cannot guarantee their product. Customer support has been lackluster overall. Initial setup of Riverside could have been smoother. There are technical specs that needed to be set up, and there was very little guidance on how to do that. So, I made a lot of mistakes that could have been prevented with simple UI info markers. Because Riverside is so unreliable and buggy, I'm afraid to move my show hosting onto Riverside, even though Riverside has that capability. Review collected by and hosted on G2.com.

Riverside continues to make upgrades, and it helps not just with recording but post edit! Makes creating and sharing easy and saves time! Review collected by and hosted on G2.com.

browser vs App on Macbook. The app needs some updating. I dont use it even if it's supposed to be better. Review collected by and hosted on G2.com.

Riverside has made podcasting simple and seamless for someone like me who had no experience whatsoever with content creation. We are in our 4th year of making our podcast, and while we had to learn a lot about content, editing, and marketing, the technical side of recording and publishing has been easy from day one. Also, Riverside has added quite a few features in that time, like Magic Clips for example, that make sharing our work even easier. Review collected by and hosted on G2.com.

A small number of times, downloads did not complete properly for one of our guests. When this happens, the Riverside team is very responsive, and they have always resolved the issue. But these instances can be a bit frustrating because I cannot edit an publish a show with one of the tracks missing. Review collected by and hosted on G2.com.

It is truly easy to use. I have no technical skills or editing skills at all and this platform makes things look good with very minimal effort from me. Review collected by and hosted on G2.com.

some times I have issues with the audio with some guests. Review collected by and hosted on G2.com.

As a non-techie person, Riverside makes my podcast possible for me to do by myself, from everything from the recording to the editing to the putting out to the world. I love, love, love the software.

I also love the customer service. As a business owner, podcaster, YouTuber, and author, I work with a lot of different companies, and Riverside is by far my favorite as far as the software and the customer support.

Thank you so much. Review collected by and hosted on G2.com.

I would like to be able to more efficiently get the perfect thumbnail with the picture I want.

The other point I was going to mention was being able to really efficiently get the "magic clips" that I want, but you sent me a way to do that already. I need to look into that further before I can tell you if it is working for me or not. Review collected by and hosted on G2.com.