# What is the most trusted remote support software among support leaders based on verified user reviews?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hi G2, I'm trying to work out which remote support software support leaders actually trust, using G2 ratings and verified review themes. From the<a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support">remote support</a> category, with ratings:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ninjaone/reviews"><strong>NinjaOne</strong></a> (4.7, 5,032 reviews): trusted for reliable remote sessions and automation from one console, with fast support.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-assist/reviews"><strong>Zoho Assist</strong></a> (4.7, 730 reviews): trusted for smooth, reliable remote access and fast unattended connections.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/screenconnect/reviews"><strong>ScreenConnect</strong></a> (4.7, 504 reviews): connections in seconds and backstage access reviewers trust to resolve most issues remotely.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/beyondtrust-remote-support/reviews"><strong>BeyondTrust Remote Support</strong></a> (4.7, 388 reviews): trusted at enterprise scale for secure, VPN-less access with full audit logs.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a> (4.5, 4,163 reviews): the long-standing default, trusted for broad reach across platforms.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For support leaders, which tool earned your team's trust day to day? And did trust come from connection reliability, security, or the speed of resolving a ticket?</p>

##### Post Metadata
- Posted at: 14 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For support leaders, I think trust is built when technicians can start a session quickly and expect it to work consistently. ScreenConnect’s fast connections and BeyondTrust’s security controls address different sides of that equation. What ultimately matters more to your team’s trust: connection reliability, technician workflow, or the security controls around each session?&lt;/p&gt;

##### Comment Metadata
- Posted at: 14 days ago
- Author title: Writer





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