# Rightpoint Reviews **Vendor:** Rightpoint **Category:** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Average Rating:** 4.6/5.0 **Total Reviews:** 16 ## About Rightpoint Rightpoint is a global experience company and part of Genpact (NYSE: G). Over 700 employees across 9 offices work with clients end-to-end. We help clients define and enable their vision, design and engineer end-to-end experiences and ensure ongoing market relevance. Our core offerings include customer experience, employee, experience and supplier experience. ## Rightpoint Reviews ### 1. Rightpoint Software Consulting great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ramu C. | GoogleCloudReady Facilitator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Rightpoint?** They have good ethics and way of working AND their commitment to developing products and tackling their customers' problems at the right time. Help us a lot to develop the content strategy and rewrite the SEO meta descriptions. **What do you dislike about Rightpoint?** Not anything as of now. Things are alright and sleek with us **Recommendations to others considering Rightpoint:** I will recommend them to everyone. They work as a partner service in the areas of CMS, e-commerce, strategy, and creativity **What problems is Rightpoint solving and how is that benefiting you?** Staff experience that certainly puts people first and addresses key areas. We partner with Rightpoint to solve everyone's medication with automated solutions with quality service and low medication fees. After our time with Rightpoint, our revenue has tripled in less than 2 quarters. ### 2. A great experience to learn, grow and find the right solutions for the problems. **Rating:** 5.0/5.0 stars **Reviewed by:** Aniket G. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Rightpoint?** The digital products that it provides are one of the best in the field.It gives the customers a better sense of what they want and help them in getting a better desired product. **What do you dislike about Rightpoint?** Some research, doing a research and development even before starting the project is necessary. More research can definitely help in creating a better product for its clients. **Recommendations to others considering Rightpoint:** Definitely, stay in the zone and be proactive to different new technologies in the market. **What problems is Rightpoint solving and how is that benefiting you?** Employee Experience, no doubt by putting people at the center and addressing the key areas. Digital Product, with a creative and better solution, Rightpoint is constantly helping in creating better products for its clients ### 3. Rightpoint Software Consulting review. **Rating:** 5.0/5.0 stars **Reviewed by:** Joel A. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Rightpoint?** They have an efficient developer groups and customer care service to solve all real time problems. They provide clear cut documentations of the workflow. Their Service is much better than Productive Edge. **What do you dislike about Rightpoint?** I don't have any dislikes with them. But they can improve their panel of discussion and include people from business. **Recommendations to others considering Rightpoint:** If you want make your ideas to business reality. Dive in without any hesitation. **What problems is Rightpoint solving and how is that benefiting you?** We work with Rightpoint to solve medication to all people with automated solutions with a quality service and low charges for medication . After the time up with Right point our Revenue tripled in less that 2 quarters. ### 4. Rightpoint a complete web solution **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad Rashid R. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Rightpoint?** They have good ethics and a way of working. Their strategies and roadmaps are very helpful and profitable for our business. **What do you dislike about Rightpoint?** Not anything as of now. Things are very well and smooth with us. **Recommendations to others considering Rightpoint:** If you are looking for a service in CMS, Ecommerce, Strategy, and creative, all these you will find under a signle roof. **What problems is Rightpoint solving and how is that benefiting you?** Rightpoint helps us to do creative design and content creation. Rightpoint also developing web applications and web portals to bring the business on web world. They have a rich team of SMEs that are masters in delivering the right solution. ### 5. Great solution for Digital transformation **Rating:** 4.5/5.0 stars **Reviewed by:** Keshav Kumar S. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Rightpoint?** their commitment to product development and addressing their customer issues at right time. Help us a lot in Developing content strategy and rewriting the SEO meta descriptions. **What do you dislike about Rightpoint?** Project management review has to be scaled up to a point, But I would highly recommend experiencing this tool. **What problems is Rightpoint solving and how is that benefiting you?** Ease employee experience and create better products for the audience. Products help us capture a valid audience in the market. the team is ready to take the extra mile for their customers. ### 6. Great Client Satisfaction and Best Services **Rating:** 4.0/5.0 stars **Reviewed by:** Sanjeev M. | Head Of Development, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Rightpoint?** Their commitment to delivery, skills of team members, and professionalism. **What do you dislike about Rightpoint?** Nothing as such but improving the escalation process may help further to address issues if any. **Recommendations to others considering Rightpoint:** I'll recommend them to everyone. They work like partners and not as a vendor. **What problems is Rightpoint solving and how is that benefiting you?** They have strong Tech Teams, good business knowledge, and a process-oriented approach. Rightpoint teams have a wide variety of knowledge and are ready to go the extra mile to get the results within defined timelines. ### 7. Amazing agency for consulting **Rating:** 4.0/5.0 stars **Reviewed by:** Adwaith S. | Networking Coordinator Lead, Student Coordination Team, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Rightpoint?** Personalised solutions for betterment of costumer experience **What do you dislike about Rightpoint?** They need a bigger team to allow more companies to approach them **Recommendations to others considering Rightpoint:** Go for it **What problems is Rightpoint solving and how is that benefiting you?** They will make sure to improve the costumer experience of your company. They have personalized ways of doing the same ### 8. Very Helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Rightpoint?** Easy to work with and on time deliverabl **What do you dislike about Rightpoint?** Not really, was satisfied with the work. **Recommendations to others considering Rightpoint:** Great team to work with! **What problems is Rightpoint solving and how is that benefiting you?** Rightpont helped us in transforming our customer experience by providing us with valuable insights. ### 9. Great Customer Seevice **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2021 **Describe the project or task Rightpoint helped with:** Called to ask questions on products. **What do you like best about Rightpoint?** How friendly the representative was. Very friendly. **What do you dislike about Rightpoint?** Nothing. All of my questions were answered. **What problems is Rightpoint solving and how is that benefiting you?** I am just doing some research on various companies. ### 10. Excellent all-around digital agency with deep expertise across many disciplines. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike N. | Vice President, Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2020 **Describe the project or task Rightpoint helped with:** I've worked with Rightpoint on nearly a dozen projects over the last 5 years, including 4 major site builds on Sitecore. Additionally, we've used them to help us run design sprints, develop content strategy, write new and rewrite existing content for SEO, execute user experience testing both online and in person, and moderate work sessions for our teams to explore innovations in emerging technology, voice/AI, conversational marketing, and emerging technology in adjacent industries. **What do you like best about Rightpoint?** Rightpoint acts as an extension of our team. We don't view them as a vendor, we see them as a partner. Our team was embedded in their office in Chicago for two months leading up to our launch and, while that's an atypical arrangement, it showed Rightpoint was willing to do anything necessary in order to help us put out the best product possible. **What do you dislike about Rightpoint?** Every partnership, relationship, friendship has it's ups and downs . I'm not going to get into detail here but what I will say is that every time we've hit a bump in the road, whether it was our "fault" or Rightpoint's "fault" - or somewhere in between, which is usually the case, we always worked through it and came to a resolution as partners looking at our relationship as a long term investment. I think that's all you can ask for in a business partnership. **Recommendations to others considering Rightpoint:** I would advise that you spend a lot of time discussing requirements. It's the downfall of every company developing a website or any new digital platform for the first time. You assume you know what you need or you want, or you rely too much on your agency to be able to read your mind. However much time is devoted to your requirements conversation - double it and really discuss each potential user journey or path to ensure you're considering every alternative. Also, establish a clear cadence of project touch points, whether they are daily stand-ups, or weekly project status meetings. Pick a cadence and stick to it. If you work at a large company and there will be many stakeholders, enlist your PMO to ensure that timelines are adhered to internally. It will make your life easier and ensure that you're using the time you're paying for with Rightpoint most efficiently. **What problems is Rightpoint solving and how is that benefiting you?** Rightpoint consistently helps us to expand our thinking beyond ourselves, our company and our industry. We rely on them to have their finger on the pulse of the digital marketplace and help us to anticipate what our consumers and business clients will want next. ### 11. Delivered a high-quality app, on time, that users loved **Rating:** 4.5/5.0 stars **Reviewed by:** Chris C. | Co-founder & CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2020 **Describe the project or task Rightpoint helped with:** Building Grove's first iOS app -- including generating the unique ideas that make the app distinct from the web experience. **What do you like best about Rightpoint?** The quality of the development meant that we could take over seamlessly at the end of the project. Rightpoint also really got to know our business and users and cared (truly, as must as we did) about delivering real end-user value, not just "making the client happy". **What do you dislike about Rightpoint?** Not much to dislike! Our initial ideation project didn't nail it quite the way we wanted, but once we narrowed down the focus and got to delivering the app, it was really a terrific experience. **Recommendations to others considering Rightpoint:** Make sure you really get along with the product manager and share philosophies! **What problems is Rightpoint solving and how is that benefiting you?** We did not have in-house expertise in mobile -- in either development or general app best practices. Our mobile experience is truly best-in-class, well-rated in the app store, and we've been able to continue development apace after an awesome 1.0 version was delivered by Rightpoint. ### 12. Best-in-class custom build expertise, great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2020 **Describe the project or task Rightpoint helped with:** Rightpoint was hired to build a custom web application, which included integration with Microsoft Office O365. The team at Rightpoint provided development, design, UI, UX and testing. **What do you like best about Rightpoint?** Rightpoint truly operates as an extension of your team. I was part of daily morning stand-up calls and was kept up to date on a real-time basis. Their execution was incredibly structured - after the scope was finalized it was broken down on a day by day basis and hourly on a task by task basis, and was all logged into Azure so I could track on an ongoing basis and ask questions. Most impressive was their ability to stick to the timeline that we had laid out at the outset - a further testament to how structured their process is and their ability to execute. I also liked how Rightpoint dealt with client feedback - each time I made a suggestion on the project they didn't just listen and execute, but rather provided me with detailed information on the pros and cons of moving in a certain direction so I could make an informed decision. From day one it was very clear that the team at Rightpoint felt ownership of the project and genuinely took pride in delivering a superior final product. **What do you dislike about Rightpoint?** Nothing to mention, Rightpoint exceeded expectations. **What problems is Rightpoint solving and how is that benefiting you?** Our application was developed to deliver information to our clients on a real-time basis. Rightpoint provided expertise on how to build the platform using best practices to streamline workflow in the delivery of information from a tech perspective and also provide a modern, state of the art experience for our clients using the platform. Most importantly we have categorically received positive feedback from our clients with respect to the platform / application. ### 13. Success over the long-term **Rating:** 5.0/5.0 stars **Reviewed by:** Matt Y. | VP of IT & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2020 **Describe the project or task Rightpoint helped with:** We've used RIghtpoint for multiple Salesforce Sales Cloud, CPQ, and Community projects and also for Microsoft Office 365/SharePoint projects. One project even involved connecting Salesforce and SharePoint. **What do you like best about Rightpoint?** We've had a successful long-term relationship over the last 7 years with Rightpoint. They've always provided prompt and personal service. Every one of our big projects was on time and within budget. **What do you dislike about Rightpoint?** Project management isn't always the strongest, but that's nitpicking. **Recommendations to others considering Rightpoint:** I highly recommend Rightpoint. They have been a great partner to us. **What problems is Rightpoint solving and how is that benefiting you?** We are solving business critical issues with their help. Specifically, they built a semi-custom SharePoint intranet for us (and continue to upgrade it regularly), a custom Salesforce Customer Community and SharePoint site templates. They've also helped us migrate data to new systems after two acquisitions. ### 14. Head of Mobile Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Chris K. | Head of PCH Mobile Apps and Innovation Lab, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2020 **Describe the project or task Rightpoint helped with:** Rightpoint helped launch our mobile innovation lab and worked with us to stand up some early concepts. **What do you like best about Rightpoint?** Their creative energy and understanding of the landscape we operated in **What do you dislike about Rightpoint?** It was difficult to get our organization moving at their speed **Recommendations to others considering Rightpoint:** Rightpoint was an incredible group to work with. They creativity and work ethic were second to none. They hire A+ people who push us to be better. I would work with them again and continue to search for new projects to bring to them. **What problems is Rightpoint solving and how is that benefiting you?** Rightpoint helped us to see things from a different perspective and to think about new ways to engage with a new customer, while maintaining our core value proposition ### 15. Very strong digital visioning and implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Doug K. | Senior Director of Knowledge Management, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2020 **Describe the project or task Rightpoint helped with:** Rightpoint guided us throughout our journey to modernize our intranet and collaboration tools in order to build a true digital workspace. They were great teaming partners all along the way: envisioning the future, building the roadmap to get there, designing the user experiences that aligned with our goals and the needs of our workforce, and then building the solution. **What do you like best about Rightpoint?** Very creative problem solvers who also deliver real results **What do you dislike about Rightpoint?** No significant feedback to provide at this time **What problems is Rightpoint solving and how is that benefiting you?** Better employee engagement, stronger internal content management, enablement of our workforce to truly work from anywhere ### 16. Great CX partners **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2020 **Describe the project or task Rightpoint helped with:** Worked with Rightpoint to build brand web design systems, IA and taxonomy **What do you like best about Rightpoint?** They are a pleasure to work with and adapt well to feedback. I learned so much from them throughout the design process! **What do you dislike about Rightpoint?** More visibility to their creative process would be helpful **Recommendations to others considering Rightpoint:** Great agency to work with! **What problems is Rightpoint solving and how is that benefiting you?** Creating a better digital experience for our customers. Benefits are a great design system and learning from their expertise throughout the project. ## Rightpoint Discussions - [What is Rightpoint used for?](https://www.g2.com/discussions/what-is-rightpoint-used-for) - [View Rightpoint pricing details and edition comparison](https://www.g2.com/products/rightpoint/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+18%3A08%3A31+-0500&secure%5Bsession_id%5D=6442e810-3950-473b-a7b5-1aa1ed0839b7&secure%5Btoken%5D=42e6dca05ebb077a5d9d68c83146eba9883861ed320194c209cc40c2981603be&format=llm_user) ## Rightpoint Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Rightpoint Alternatives - [The Free Website Guys](https://www.g2.com/products/the-free-website-guys/reviews) - 4.9/5.0 (1,343 reviews) - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - 4.4/5.0 (363 reviews) - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.8/5.0 (252 reviews)