Revinate Reputation™ Reviews & Product Details


What is Revinate Reputation™?

Revinate Reputation is a software that helps user capture, measure, and optimize the guest experience by bringing together all online reviews and social media mentions into a single, integrated view.

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Revinate Reputation™ Profile Details

Revinate Reputation™ Profile Details

Vendor
Revinate
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
134
Twitter
@revinate
Twitter Followers
6,662
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Companies Using Revinate Reputation™

Starwood Hotels and Resort
Wyndham Worldwide
IHG
Fairmont Hotels and Resorts
Dig Eh Hotel
Scandic
Banyan Tree Holdings
Small Luxury Hotels
Peninsula Hotels
Emaar Properties
Rocco Forte Hotels
AMResorts

Revinate Reputation™ Reviews

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1-4 of 4 total Revinate Reputation™ reviews

Revinate Reputation™ Reviews

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1-4 of 4 total Revinate Reputation™ reviews
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Revinate Manager & Voice of the Customer
Hospitality
Validated Reviewer
Verified Current User
Review Source
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"Revinate is a useful tool to engage guests"

What do you like best?

It's ease of use is it's best feature. Although I truly enjoy it's customizable dashboard and it's sentiment analysis portions as well. The dashboard is exceptionally helpful on a daily basis of tracking trends and seeing where we stand. I love that you can have it auto-sent to your email everyday too. The sentiment analysis is great because of it's visual way of showing the positive and negative aspects the hotel reviews are talking about in one place.

What do you dislike?

I don't like that I have to translate reviews to understand them and then translate them back into the foreign language. I wish there was an automated tool that made that transition easier. I also don't like that we can't respond to reviews strictly through Revinate. I wish there was a way to hit respond and not be taken to the review's originating website such as Booking.com, Expedia, etc.

Recommendations to others considering the product:

This is a great system for reputation management and understanding the dynamic of your customer and what they deem as valuable features, amenities and services. It is a system that offers a wide variety of tools and options to better understand your customer.

What problems are you solving with the product? What benefits have you realized?

Revinate allows our hotel the opportunity to address every guest that writes a review of our property: good, bad or indifferent. It is important for us to reach out to our guests to ensure satisfaction on all levels and Revinate assists us in that process. Additionally, Revinate allows us to receive, analyze and understand reporting features that enables us to track trend in guest service and our guests perception of us in various, detailed ways we didn't have before.

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Public Relations Manager
Public Relations and Communications
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
Review Source
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"Essential for Guest-Facing Businesses"

What do you like best?

Revinate Reputation has great capabilities to sent automatic online review reports to your team, cutting down much of the time needed for reporting.

What do you dislike?

The tool that automatically detects review sentiment and topic makes occasional errors, causing users to need to "re-tag" a review.

Recommendations to others considering the product:

Keep in mind that Revinate does not interface with Yelp's API if that is an important review site for you.

What problems are you solving with the product? What benefits have you realized?

Revinate Reputation saves our team a lot of time managing online feedback, expediting guest recoveries and turning reviews into quantifiable data.

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AH
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
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"Use as a hotel manager for Holiday Inn Express"

What do you like best?

Ability to reply to reviews from a mobile device.

What do you dislike?

The compatibility with our online guest review site was not smooth. A series of items needed to be checked or the response would be lost.

What problems are you solving with the product? What benefits have you realized?

At this time, the parent company for Holiday Inn Express, IHG, has moved to a more seamless solution. We are now utilizing Medallia for both internal and external reviews, allowing a dashboard for all the most popular review sites.

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AF
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
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"Great Centralized platform to monitor your hotel feedback "

What do you like best?

The ability to see and respond to feedback within the platform

What do you dislike?

Nothing really to dislike about this platform.

What problems are you solving with the product? What benefits have you realized?

Customer feedback and reviews; Quicker response times to customer feedback

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Revinate Reputation™ User Ratings

8.3
Ease of Use
Average: 8.9*
8.8
Quality of Support
Average: 8.5*
6.7
Ease of Setup
Average: 8.1*
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