Retell AI Features
Lead Facilitation (4)
Customer-facing Chatbot
Offers a chatbot to initiate and carryout inital conversations with prospects and leads. This feature was mentioned in 15 Retell AI reviews.
Lead Qualification
As reported in 15 Retell AI reviews. Automatically calculates which leads are the most likely to become a customer.
Lead Follow-up
Automatically contacts all leads. This feature was mentioned in 15 Retell AI reviews.
Meeting Scheduling
Based on 15 Retell AI reviews. Utilizes natural language processing to set up meetings.
Organization (3)
Opportunity and Pipeline Management
Based on 15 Retell AI reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.
Data Entry
As reported in 14 Retell AI reviews. Automates the entry of collected data.
Integrations / APIs
As reported in 15 Retell AI reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
Performance Analysis (2)
Coaching
Provides real-time coaching to sales representatives. This feature was mentioned in 15 Retell AI reviews.
Peformance Tracking
As reported in 14 Retell AI reviews. Tracks and analyzes sales representative performance.
Sales Analysis (2)
ROI Forecasting
Based on 14 Retell AI reviews. Measure return on investment and leverage data to predict profitability of future projects.
Sales Forecasting
Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. 14 reviewers of Retell AI have provided feedback on this feature.
Responses (3)
Personalization
Based on 21 Retell AI reviews. Provides personalized responses to interlocator based on segmentation or past responses.
Route To Human
Based on 21 Retell AI reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Natural Language Understanding (NLU)
Can have a natural, human-like conversation with an interlocator. This feature was mentioned in 21 Retell AI reviews.
Platform (3)
Conversation Editor
Allows business to edit conversations to meet the unique needs of one's business. 21 reviewers of Retell AI have provided feedback on this feature.
Integration
Gives users the ability to update systems, like CRM, based on conversations. This feature was mentioned in 21 Retell AI reviews.
Human-In-The-Loop
As reported in 21 Retell AI reviews. Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
Generative AI (4)
AI Text Generation
Allows users to generate text based on a text prompt. This feature was mentioned in 14 Retell AI reviews.
AI Text Summarization
As reported in 14 Retell AI reviews. Condenses long documents or text into a brief summary.
AI Text Generation
Based on 19 Retell AI reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary. This feature was mentioned in 20 Retell AI reviews.
Automation - AI Agents (5)
Sales Follow-Up
Based on 19 Retell AI reviews. Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation
Based on 19 Retell AI reviews. Allows users to automate responses to customer inquiries across various channels.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads. This feature was mentioned in 20 Retell AI reviews.
Document Processing
Based on 18 Retell AI reviews. Allows users to automate the handling, processing, and management of documents.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 18 reviewers of Retell AI have provided feedback on this feature.
Autonomy - AI Agents (4)
Independent Decision Making
Based on 18 Retell AI reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
Based on 18 Retell AI reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Based on 18 Retell AI reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Based on 18 Retell AI reviews. Allows the AI agent to identify and resolve issues without user intervention.
Customization - AI Agent Builders (3)
Natural Language Configuration
Supports configuration using natural language instructions.
Tone Customization
Allows users to customize the tone of agent.
Security Guardrails
Enables definition of clear security guardrails for agent actions.
Functionality - AI Agent Builders (4)
Omni-channel Support
Provides support across web, mobile, messaging apps, and other channels.
Agent Branding
Allows customization of agent branding, including visual appearance and conversational style.
Proactive Response Capabilities
Equips agents with proactive response capabilities based on predefined triggers.
Seamless Human Escalation
Facilitates seamless escalation to human employees for complex issues.
Data and Analytics - AI Agent Builders (3)
Analytics & Reporting
Provides analytics and reporting on agent performance and interactions.
Contextual Awareness
Offers agents the ability to maintain contextual awareness across interactions.
Data Privacy Compliance
Ensures compliance with data privacy and governance requirements.
Integration - AI Agent Builders (4)
Workflow Automation
Automates workflows and actions based on agent responses.
API Usage
Allows the use of APIs for advanced agent configuration.
Platform Interoperability
Enables interoperability with multiple platforms for unified experiences.
CRM Data Integration
Allows integration with CRM data to ground agent responses in business context.
Automation (3)
Customer Interaction Automation
Based on 11 Retell AI reviews. Allows users to automate responses to customer inquiries across various channels.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 11 Retell AI reviews.
Document Processing
Allows users to automate the handling, processing, and management of documents. This feature was mentioned in 11 Retell AI reviews.
Autonomy (4)
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly. This feature was mentioned in 11 Retell AI reviews.
Adaptive Responses
As reported in 11 Retell AI reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
As reported in 11 Retell AI reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention. 11 reviewers of Retell AI have provided feedback on this feature.
Customer Query Resolution - AI Customer Support Agents (5)
Automated Ticket Resolution
Allows the AI agent to autonomously resolve customer queries without human intervention. 11 reviewers of Retell AI have provided feedback on this feature.
Contextual Response Generation
As reported in 11 Retell AI reviews. Enables the AI agent to provide accurate answers based on the context of customer inquiries.
Sentiment Analysis
Allows the AI agent to analyze customer sentiment and adjust responses accordingly. This feature was mentioned in 11 Retell AI reviews.
Knowledge Base Utilization
Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. 11 reviewers of Retell AI have provided feedback on this feature.
Multilingual Support
Based on 11 Retell AI reviews. Provides users the ability to interact with the AI agent in multiple languages for global support.
Customer Interaction Automation - AI Customer Support Agents (4)
Proactive Customer Outreach
Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. This feature was mentioned in 10 Retell AI reviews.
Feedback Collection
Provides users the ability to automate gathering and analyzing customer feedback after interactions. 10 reviewers of Retell AI have provided feedback on this feature.
Escalation Handling
Based on 11 Retell AI reviews. Allows the AI agent to identify when issues require human intervention and escalate them appropriately.
Workflow Optimization
Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. 11 reviewers of Retell AI have provided feedback on this feature.
Voice Recognition - AI Voice Assistants (1)
Voice Recognition
Helps in understanding different accents, dialects, and speech patterns. 27 reviewers of Retell AI have provided feedback on this feature.
Speech Synthesis - AI Voice Assistants (3)
Speech Synthesis
Helps to generate human-like speech responses. 27 reviewers of Retell AI have provided feedback on this feature.
Customizable speech
As reported in 26 Retell AI reviews. Provides customizable speech speed and intonation.
Multiple voice actions
Based on 26 Retell AI reviews. Provides multiple voice options like gender, tone and style.
Security and privacy - AI Voice Assistants (1)
Encrypted communication
Allows communications to be secure and authenticated. 25 reviewers of Retell AI have provided feedback on this feature.
Compatibility - AI Voice Assistants (1)
Cross platform compatibility
Aids in syncing with multiple devices. This feature was mentioned in 26 Retell AI reviews.
Agentic AI - AI Sales Assistant (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input 14 reviewers of Retell AI have provided feedback on this feature.
Multi-step Planning
Based on 14 Retell AI reviews. Ability to break down and plan multi-step processes
Cross-system Integration
As reported in 14 Retell AI reviews. Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience This feature was mentioned in 14 Retell AI reviews.
Natural Language Interaction
Engages in human-like conversation for task delegation This feature was mentioned in 14 Retell AI reviews.
Proactive Assistance
Anticipates needs and offers suggestions without prompting 14 reviewers of Retell AI have provided feedback on this feature.
Decision Making
Makes informed choices based on available data and objectives This feature was mentioned in 14 Retell AI reviews.



