--- title: Retail Pro Reviews meta_title: 'Retail Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 33 reviews by the users' company size, role or industry to find out how Retail Pro works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 33 scale: '5' date_modified: '2026-09-28' parent_category: name: POS url: https://www.g2.com/categories/pos ---

Retail Pro Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

User Insights

Average based on 33 real user reviews.

Perceived Cost

$$$$$
WM
Wilson M.
Retail Cashier
Consumer Goods
Mid-Market (51-1000 emp.)
"Diverse mode of payment accepted."
5/5
What do you like best about Retail Pro?

Because it accepts payment from various means customer find it better to do business with us as they don't have to have money in cash. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

It needs some training and tutorial so as to be able to use it effectively. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Simple to use for retail"
3.5/5
What do you like best about Retail Pro?

I really like the ease of use, it is very easy to teach coworkers how to use the registers and get accustomed to the system. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

The start up process is a bit tedious, and the software sometimes has issues when accessing the touch menus. Review collected by and hosted on G2.com.

Zack B.
ZB
Zack B.
Retail Supervisor
Mid-Market (51-1000 emp.)
"Retail Pro Review"
3.5/5
What do you like best about Retail Pro?

I like that it is simple to use. It’s pretty straightforward on how to check out customers or do TJVs. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

There really isn’t anything I don’t like. I would say that when searching in the inventory there is a few seconds for it to search, but that’s because of all the items we have. Review collected by and hosted on G2.com.

Evelyn V.
EV
Evelyn V.
Sales Associate
Mid-Market (51-1000 emp.)
"Well Organized"
4/5
What do you like best about Retail Pro?

It’s pretty easy to use and understand. I used this software for my first ever job and it was very easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

It freezes up sometimes, and it locks sales associates out if a manager didn’t finish what they previously had going on before the log in square pops up again. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Lots of steps, but once mastered, not overly difficult"
3.5/5
What do you like best about Retail Pro?

The ability to control almost anything in the store from a single POS. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

Very difficult to work with, lots of paperwork and going about things the long way. Sometimes 4 steps to finish a simple task. Review collected by and hosted on G2.com.

Kaylee H.
KH
Kaylee H.
Store Manager
Apparel & Fashion
Enterprise (> 1000 emp.)
"Old software, could use some updates"
3/5
What do you like best about Retail Pro?

For ringing out customers and simple tasks like that, retail pro is easy and user friendly. It’s basic functions are easy to understand and to teach. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

Some of the functions take several steps to get through to what you’re looking for. I also think that the look of the program could be updated slightly with the times. Review collected by and hosted on G2.com.

Verified User in Design
UD
Verified User in Design
Mid-Market (51-1000 emp.)
"Intuitive program"
4/5
What do you like best about Retail Pro?

The interface is clean and intuitive. You can do different sales and splits with a few touches. Easy access to the receipts. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

Takes a while to load sometimes, especially for cards. Must logon for every purchase. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Very useful POS system"
4/5
What do you like best about Retail Pro?

Best thing about this is how well you can manage all forms of inventory, measure KPI’s and complete transactions. Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

The system itself can be slow to navigate through. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"User Friendly"
5/5
What do you like best about Retail Pro?

My favorite part is the easy layout and customizable access that can be given to program users Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

Crashes frequently (usually around big holidays where it is being used more) Review collected by and hosted on G2.com.

Megan W.
MW
Megan W.
Keyholder
Retail
Enterprise (> 1000 emp.)
"Easy to use software for retail workers "
5/5
What do you like best about Retail Pro?

It was super easy to catch on the first time I used it, and even after not using it for a few years it was easy to figure it out again Review collected by and hosted on G2.com.

What do you dislike about Retail Pro?

The system tends to move a little slower when bringing up a lot of merchandise at once Review collected by and hosted on G2.com.

Questions about Retail Pro? Ask real users or explore answers from the community

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GU
Guest User

What is Retail Pro used for?

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Verified User
G2
Verified User
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Last activity over 6 years ago

What kind of businesses is Retail Pro software designed for?

Pricing

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