RepairDesk Reviews & Product Details

Those who want to improve their repair setup and Business, they can Go for it. Best and brilliant software. Fully Featured and all Packed System. I loved their service, especially the cloud based system is awesome. Review collected by and hosted on G2.com.

Everything is Good, But they should work on their way of working style. For example any Repair shuff you have to click 3 4 times so its not user friendly and it makes the whole difference. Review collected by and hosted on G2.com.

Excellent customer service - characterized by professionalism and a willingness to assist. Provides ample customization options Review collected by and hosted on G2.com.

Initial setup was found to be quite challenging. Review collected by and hosted on G2.com.

Provides Good cross-platform integration when you need to do customization

Excellent customer support Review collected by and hosted on G2.com.

The product setup can take up some time when you're a beginner.

Technical glitches or bugs here while using the application but when reported, it's usually fixed within a week. Review collected by and hosted on G2.com.

Customer Service. They are professional and eager to help Review collected by and hosted on G2.com.

Too many bugs and too difficult to navigate through the system Review collected by and hosted on G2.com.

Allows users to check in repair items and select services Review collected by and hosted on G2.com.

Sometimes it is hard to connect to printers and scanners. Review collected by and hosted on G2.com.

Helps well with the following:

Emails

SMS

Inventory management and tracking

Reporting

Lists and customer management

It is excellent software, albeit not something for starters! Review collected by and hosted on G2.com.

The primary issue I faced when I tried Repairdesk was that things required extensive training. For someone not very familiar with POS systems, it was not very intuitive. Review collected by and hosted on G2.com.

I have been using this system for almost 3 years and it is undoubtedly one of the best that has adapted to my work place. It has a very user-friendly interface, and this system allows me to promptly and professionally attend all my clients who have problems. with your devices or with a particular program.

This system also allows me to be able to automate certain processes that will speed up and improve customer service a little, this I certainly like a lot because it is a great help that only Repairdesk provides. Review collected by and hosted on G2.com.

Sometimes certain things happen that I do not like about this system, for example: it does not allow me to synchronize or import the Excel sheet into the system automatically, which leaves me only being able to do it manually. I reported this to the technical support team and promptly resolved the novelty. But I hope this does not happen again in the future. Review collected by and hosted on G2.com.

I really like this system because it has a very professional technical support team capable of attending at any time of the day, in fact, they are very versatile and prepared when dealing with an eventuality.

Once you acquire the system, you start with the complete training process according to the time you have available. I like it a lot because this program has many functions that will be very useful, but to understand everything, it is necessary to go through the learning process.

With this system my business could scale to another level, allowing you to be able to make the necessary modifications that you deem convenient, always with the supervision of the technical support team.

RepairDesk has an interface in which allows the user to understand each of the processes, this system has a reasonable price, and I can also point out that this system is very fast able to cover all the needs of the company. I love this system because it allows me to handle all the invoices and payments, allowing me to have these functions at hand through its platform. Review collected by and hosted on G2.com.

Sometimes errors arise in the system, but technical support personnel are able to handle this anomaly quickly. Review collected by and hosted on G2.com.

The people behind it are super willing to help integrate your needs into the software and they actually listen to you! Review collected by and hosted on G2.com.

I like everything they offer. It did take a little longer than I would have liked for them to fully backup my customer list to export/import them to new database but once it was there, everything went super smoothly. Review collected by and hosted on G2.com.

Ticket system, easily edit tickets and parts used for tickets, automated messages, cayan ontergration. Review collected by and hosted on G2.com.

Cant refund a partial payment. Cannot add items to a partial paid ticket. General bugginess. Review collected by and hosted on G2.com.