The seamless way visitors to my website can fill in a RepairDesk form via a widget on my pages and become leads in RepairDesk is fantastic. Then to be able to print tickets to identify devices for repair and send texts and emails is priceless. All this backed up by great support staff who work hard to make it easy for you.

RepairDesk has completely streamlined our repair process. It has helped reduce the amount of time a customer’s unit sits on our shelves, and things move much faster with the ticket statuses and automatic emails. It also allows us to provide customers with estimates and invoices, which we previously had to handle manually. One thing I think really sets RepairDesk apart is their customer service. Their team is always available to assist us when we have a question, and they are constantly listening to feedback and looking for ways to improve the system and our overall quality of life. I think that is extremely important, and it has made a big difference for our team.

I am a retired Army cybersecurity officer and a retired Wall Street technologist. I needed a turnkey repair service to run my vintage microphone repair business. I tried several options and abandoned them before the subscription even ran out as they did not make sense. Then I discovered RepairDesk. I checked out reviews and YouTube videos, and decided to go month-to-month first to see whether I would like it. It was not long before I switched to the lower price by buying a year in advance.<br><br>As I got this going, that’s when it happened: the people at RepairDesk helped me daily to get everything started, and they were available the moment I ran into a problem. There is a bit of a steep learning curve, and I’m not using 99% of what I’m paying for yet, but I’m happy with what I get while I learn. My account manager, Aymen Massey, is incredible. She is quick to get me answers, jump on a Zoom/Meets call, and resolve the issues quickly. I highly recommend this product and service!