I love that RepairDesk allows us to customize it to meet all of our needs, especially for our unique business of repairing sewing machines. We can change how tickets are created and track the accessories included with each item at check-in. This is huge for us. We specialize in high-end sales, and the ability to track what's sold alongside having serialized inventory is crucial. Another thing I absolutely love about RepairDesk is their customer support. Having a dedicated account manager accessible within minutes is vital when issues arise. I also love the way I can interact directly with my customers from within the point of sale system, whether through text or email, and have all communication documented. It eliminates misunderstandings and provides clear communication with a documentation backup, which is vital to align customer expectations. They also have a very stable system that experiences very little downtime which is also very important! RepairDesk's intergration with Woocommerce for our website is WAY better than the other POS systems that we have had in the past. Pricing is not cheap, but after the first year with them, I feel that it is well worth the money! I have not worked with the AI models too much yet, but what I have used has been helpful. To simply type the basics of what we did in the repair and then let AI polish it up for us has saved significant typing time for our staff, especially those who can't type well, but they still need to proof the notes as sometimes the nuances of what is stated could be misread by the customer.

The combination of stability, feature depth, and responsive support. It gives us the tools to run efficiently without worrying about the system failing.

The team at RepairDesk has been amazing from the start. Their ability and willingness to personalize things for each line of business is unheard of compared with other companies I’ve tried. I use this software daily, it helps streamline flow with employees and customers. Integration and implementation of RD to our business was also a LOT easier than expected also. Throughout the entire process, their support team has been amazing. I would highly recommend RepairDesk.