--- title: Remote Retrieval Reviews meta_title: 'Remote Retrieval Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Remote Retrieval works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 7 scale: '5' date_modified: '2026-07-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Remote Retrieval Reviews **Vendor:** Remote Retrieval **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 7 ## About Remote Retrieval Remote Retrieval offers Platform as a Service (PaaS) solution for the logistics and real-time tracking of IT equipment retrieval from remote employees. We believe that integrating our services with your platform could offer significant value to your customers that require remote retrieval of IT equipment for their remote employees. ## Remote Retrieval Pros & Cons **What users like:** - Users highly value the **ease of use** of Remote Retrieval, enabling efficient and hassle-free asset recovery management. (2 reviews) - Users value the **convenient alerts** of Remote Retrieval, which simplify the device return process effectively. (1 reviews) - Users value the **ease of use** in Remote Retrieval for seamless asset recovery management, ensuring a positive experience. (1 reviews) - Users commend the **high product quality** of Remote Retrieval, highlighting its ease of use and reliability for asset recovery. (1 reviews) - Users appreciate the **quick and straightforward setup** of Remote Retrieval, enabling efficient management without unnecessary delays. (1 reviews) ## Remote Retrieval Reviews ### 1. Review of Remote Retrieval Laptop Recovery Service **Rating:** 5.0/5.0 stars **Reviewed by:** Phil R. | CISO/CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Remote Retrieval?** We have had a fantastic experience using Remote Retrieval for recovering laptops from terminated employees. The service is efficient, reliable, and hassle-free, making the entire laptop return process seamless for both our organization and former employees. One of the standout features is the quick turnaround time—an empty return box is sent to the employee promptly, ensuring there are no delays in the recovery process. The packaging is high quality, with secure wrapping that makes it easy for employees to safely return their devices. Additionally, Remote Retrieval proactively follows up if the laptop hasn’t been shipped within a week, which adds an extra layer of accountability and ensures we don’t lose track of valuable assets. Their communication is clear and professional, making it easy for us to monitor the status of each return. Overall, Remote Retrieval has been an invaluable partner in streamlining our IT asset recovery. Their efficiency, attention to detail, and excellent customer service make them a top-tier solution for any company needing a reliable and stress-free laptop retrieval process. Highly recommended! **What do you dislike about Remote Retrieval?** The only item I can think of that could be improved is easier selection of Insurance options (signature, insurance, adult signature) on the website. **What problems is Remote Retrieval solving and how is that benefiting you?** Lorem ipsum odor amet, consectetuer adipiscing elit. Ligula porta in ipsum lacus id condimentum sapien ac. Pretium eros taciti nec imperdiet quisque nam sapien est. Volutpat vestibulum cras mattis mauris parturient hac. Odio convallis platea cursus platea ornare potenti venenatis ex. Ultricies ornare ridiculus libero cras elementum urna habitasse nisi. Fringilla felis sit ridiculus class sociosqu. Libero lacus arcu elementum; metus litora malesuada gravida. ### 2. Effortless Asset Recovery with Remote Retrieval **Rating:** 5.0/5.0 stars **Reviewed by:** Carson S. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Remote Retrieval?** I find Remote Retrieval to be incredibly easy to use, which is essential for efficiently managing asset recovery, especially for departing employees. The setup process is quick and straightforward, making it easy to initiate a new order without unnecessary delays. One specific feature I value is the ability to insure packages on top of the regular shipment, adding an extra layer of security which reassures me about the safety of our assets. Overall, my experience with Remote Retrieval has been positive, and I have no issues so far, which reflects its reliability and efficiency. **What do you dislike about Remote Retrieval?** N/A **What problems is Remote Retrieval solving and how is that benefiting you?** I use Remote Retrieval for asset recovery from remote employees, and it's easy to set up new orders swiftly. The ability to insure packages adds extra reliability. ### 3. Easy Setup and Clear Returns, but Tracking Notifications Lag **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Remote Retrieval?** Easy to set up. The person returning equipment was able to easily understand the instructions and get everything back. **What do you dislike about Remote Retrieval?** Tracking was inaccurate, and the automatic system didn't generate a notification about the final delivery until over 24 hours after the actual delivery. I only knew it was delivered because I followed the tracking from the actual delivery service's website. **What problems is Remote Retrieval solving and how is that benefiting you?** Fully remote company that needs help moving equipment around for onboarding/offboarding employees. In this case, offboarding. ### 4. Great Service for Retrieving Company Laptops from Former Employees **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Remote Retrieval?** Great service for retrieving company laptop from a former employee. **What do you dislike about Remote Retrieval?** I don't have any dislikes about this service. It was solid all the way around for me. **What problems is Remote Retrieval solving and how is that benefiting you?** Easy, solution to handle end to end logistics of getting office equipment returned from former employees ### 5. Consistently Reliable and a Huge Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Sr. Solutions Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Remote Retrieval?** Always reliable and a great group to work with. RR saves me time and money. **What do you dislike about Remote Retrieval?** We haven't had any issues or complaints at all. **What problems is Remote Retrieval solving and how is that benefiting you?** Simply put, the services saves me both time and money. ### 6. Super helpful turnkey service for recovering remote IT gear **Rating:** 5.0/5.0 stars **Reviewed by:** Brian F. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Remote Retrieval?** We got great support when a recovery effort got complicated on the remote end. Set-it and forget-it process has been great for us for several transactions now. **What do you dislike about Remote Retrieval?** We like the whole experience. The ease-of-use is wonderful. **What problems is Remote Retrieval solving and how is that benefiting you?** We are able to conveniently offer our remote employees a hassle-free method of returning equipment during offboarding or upgrading. ### 7. Quick, Simple - I am so glad I stumbled upon this service **Rating:** 5.0/5.0 stars **Reviewed by:** Kandace S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Remote Retrieval?** The ease of use. Sometimes, employee device return can make a bad situation worse, but this was the exact opposite. Quick and easy with email and text alerts along the way. I didn't have to do ANYTHING, but set it and forget it **What do you dislike about Remote Retrieval?** As of now.... I can't really think of anything we disliked during the process **What problems is Remote Retrieval solving and how is that benefiting you?** solving the hassle of purchasing a box, sending it to an employee, purchasing a mail tag, and monitoring progress. Literally, the whole process is completed for you - [View Remote Retrieval pricing details and edition comparison](https://www.g2.com/products/remote-retrieval/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+21%3A10%3A01+-0500&secure%5Bsession_id%5D=cbeaa6a6-6d37-4fb6-980c-edf625dfa55f&secure%5Btoken%5D=1dcd9d346139a33187893dd2d75402fd7065457ed38d3e83bb10711931fa7ef0&format=llm_user) ## Remote Retrieval Features **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Generative AI** - AI Text Generation - AI Text Generation **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Remote Retrieval Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,350 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,934 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,291 reviews)