We have had a fantastic experience using Remote Retrieval for recovering laptops from terminated employees. The service is efficient, reliable, and hassle-free, making the entire laptop return process seamless for both our organization and former employees.
One of the standout features is the quick turnaround time—an empty return box is sent to the employee promptly, ensuring there are no delays in the recovery process. The packaging is high quality, with secure wrapping that makes it easy for employees to safely return their devices.
Additionally, Remote Retrieval proactively follows up if the laptop hasn’t been shipped within a week, which adds an extra layer of accountability and ensures we don’t lose track of valuable assets. Their communication is clear and professional, making it easy for us to monitor the status of each return.
Overall, Remote Retrieval has been an invaluable partner in streamlining our IT asset recovery. Their efficiency, attention to detail, and excellent customer service make them a top-tier solution for any company needing a reliable and stress-free laptop retrieval process. Highly recommended! Review collected by and hosted on G2.com.
The only item I can think of that could be improved is easier selection of Insurance options (signature, insurance, adult signature) on the website. Review collected by and hosted on G2.com.
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