We have had a fantastic experience using Remote Retrieval for recovering laptops from terminated employees. The service is efficient, reliable, and hassle-free, making the entire laptop return process seamless for both our organization and former employees.

One of the standout features is the quick turnaround time—an empty return box is sent to the employee promptly, ensuring there are no delays in the recovery process. The packaging is high quality, with secure wrapping that makes it easy for employees to safely return their devices.

Additionally, Remote Retrieval proactively follows up if the laptop hasn’t been shipped within a week, which adds an extra layer of accountability and ensures we don’t lose track of valuable assets. Their communication is clear and professional, making it easy for us to monitor the status of each return.

Overall, Remote Retrieval has been an invaluable partner in streamlining our IT asset recovery. Their efficiency, attention to detail, and excellent customer service make them a top-tier solution for any company needing a reliable and stress-free laptop retrieval process. Highly recommended! Review collected by and hosted on G2.com.

The only item I can think of that could be improved is easier selection of Insurance options (signature, insurance, adult signature) on the website. Review collected by and hosted on G2.com.

I find Remote Retrieval to be incredibly easy to use, which is essential for efficiently managing asset recovery, especially for departing employees. The setup process is quick and straightforward, making it easy to initiate a new order without unnecessary delays. One specific feature I value is the ability to insure packages on top of the regular shipment, adding an extra layer of security which reassures me about the safety of our assets. Overall, my experience with Remote Retrieval has been positive, and I have no issues so far, which reflects its reliability and efficiency. Review collected by and hosted on G2.com.

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Easy to set up. The person returning equipment was able to easily understand the instructions and get everything back. Review collected by and hosted on G2.com.

Tracking was inaccurate, and the automatic system didn't generate a notification about the final delivery until over 24 hours after the actual delivery. I only knew it was delivered because I followed the tracking from the actual delivery service's website. Review collected by and hosted on G2.com.

Great service for retrieving company laptop from a former employee. Review collected by and hosted on G2.com.

I don't have any dislikes about this service. It was solid all the way around for me. Review collected by and hosted on G2.com.

Always reliable and a great group to work with. RR saves me time and money. Review collected by and hosted on G2.com.

We haven't had any issues or complaints at all. Review collected by and hosted on G2.com.

We got great support when a recovery effort got complicated on the remote end. Set-it and forget-it process has been great for us for several transactions now. Review collected by and hosted on G2.com.

We like the whole experience. The ease-of-use is wonderful. Review collected by and hosted on G2.com.

The ease of use. Sometimes, employee device return can make a bad situation worse, but this was the exact opposite. Quick and easy with email and text alerts along the way. I didn't have to do ANYTHING, but set it and forget it Review collected by and hosted on G2.com.

As of now.... I can't really think of anything we disliked during the process Review collected by and hosted on G2.com.