# RedEye Reviews **Vendor:** Spotler Group **Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Average Rating:** 4.2/5.0 **Total Reviews:** 85 ## About RedEye Born in 1997 and headquartered in the UK, RedEye is an AI driven marketing automation provider that uses data, technology and people to empower UK based B2C brands to drive strategies that attract, engage, convert and retain customers. We’re proud of our track record of generating significant ROI for our clients by providing them a sophisticated solution which enables them to better understand and respond to their customers. Our platform draws data from multiple sources, consolidates and enables you to gain richer insights about your customers & their behaviour, allowing you to build customer relationships through multi-channel personalisation, maximise opportunities within the customer lifecycle and increase Customer Lifetime Value. ## RedEye Pros & Cons **What users like:** - Users praise the **ease of use** of RedEye, highlighting simple setup and convenient multi-channel access. (6 reviews) - Users appreciate the **automation efficiency** of RedEye, helping them run campaigns smoothly and gain valuable insights. (4 reviews) - Users value the **analytics expertise** of RedEye, enabling effective data-driven insights and campaign optimization. (3 reviews) - Users appreciate the **time efficiency** RedEye offers, streamlining tasks and optimizing their workflow effectively. (3 reviews) - Users appreciate the **easy-to-use customer engagement** features of RedEye, enabling smooth campaign management and insightful reporting. (2 reviews) - Users find RedEye's **easy integration** allows seamless data sharing and supports effective multichannel marketing efforts. (2 reviews) - Users appreciate the **easy setup** of RedEye, allowing quick integration and intuitive functionality for daily use. (2 reviews) - Helpful (2 reviews) - Integrations (2 reviews) - Personalization (2 reviews) **What users dislike:** - Users find RedEye to be **expensive** , especially for midsize companies seeking additional features and support. (3 reviews) - Users express concern over **missing features** , particularly in reporting and support, affecting overall satisfaction with RedEye. (3 reviews) - Users find the **steep learning curve** challenging, especially for new team members navigating the interface and features. (2 reviews) - Users face **access restrictions** that limit features, impacting their experience and requiring additional costs for upgrades. (1 reviews) - Users find the **reporting features basic** and suggest improvements for better utility in midsize companies. (1 reviews) - Users often face **delays** in customer support, impacting their overall satisfaction with RedEye. (1 reviews) - Users face **insufficient guidance** with RedEye, making it difficult to utilize features effectively and access deeper reports. (1 reviews) - Layout Issues (1 reviews) - Limited Features (1 reviews) - Poor Customer Support (1 reviews) ## RedEye Reviews ### 1. A Lifesaver for Version Control and Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Abdullah M. **Reviewed Date:** January 31, 2026 **What do you like best about RedEye?** I use RedEye primarily as a central repository for all our engineering drawings and technical documents. The biggest headache RedEye solved for us is version confusion, as we used to have multiple copies of the same engineering drawing floating around in emails and local folders. I like the search ability and mobile accessibility. Being able to find a specific drawing among thousands just in one click is so easy. The search ability is a lifesaver because it uses intelligent tagging, even if I don't remember the exact file name. The mobile accessibility is a game changer for my site visits. Instead of carrying heavy physical blueprints or having to wait until I get back to the office, I can pull up any engineering drawing on my tablet right where the work is happening. The initial setup of RedEye was super easy, and it's really good for my needs. **What do you dislike about RedEye?** The user interface feels a bit dated and can be a bit chunky at times. Also, the initial learning curve for new team members is somewhat steep. **What problems is RedEye solving and how is that benefiting you?** RedEye solved version confusion, eliminating working on wrong document versions. Its search ability with intelligent tagging is a lifesaver, and mobile accessibility is a game changer for site visits, allowing me to access engineering drawings on my tablet instantly. ### 2. AI-Powered Marketing, Impressively Effective **Rating:** 0.0/5.0 stars **Reviewed by:** Williams j. **Reviewed Date:** February 04, 2026 **What do you like best about RedEye?** I like how RedEye is like having a super smart assistant that helps me understand my customers better and send them the right messages at the right time. I enjoy the multi-channel campaigns that make my job easier. Setting it up was very easy and helpful. It's convenient for me and I find it to work well. **What do you dislike about RedEye?** N/A **What problems is RedEye solving and how is that benefiting you?** RedEye assists me in understanding my customers better and sending the right messages at the right time through personalized, multi-channel campaigns. ### 3. Effective for Automation, Needs Better Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** OMKAR S. | Advance analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about RedEye?** I like RedEye for its integration capabilities and how it supports good reporting and insights. It really stands out in data-driven personalization and has strong multichannel campaign automation. **What do you dislike about RedEye?** I've just two points: the reporting features could be improved as a few reviewers feel that they are somewhat basic, so AI could add more features. Also, for a midsize company, it's a bit costly. **What problems is RedEye solving and how is that benefiting you?** I use RedEye for marketing automation to enhance personalized customer journeys, manage customer data, and provide analytics. It solves multichannel campaign problems, aids in automations, consolidates customer data, and offers good reporting and insights with its integration capabilities. ### 4. 2 month experiance **Rating:** 4.5/5.0 stars **Reviewed by:** Suvendu S. | Digital Marketing Executive, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about RedEye?** I’ve been using RedEye for two months and I like how easy it is to use. It helps me run campaigns smoothly, automate some tasks, and see clear reports on how customers are engaging. It also fits well into my daily work and is reasonably priced. **What do you dislike about RedEye?** The reports feel a bit basic, and I wish there were more options to see deeper details. Some features take time to learn, so better guidance at the start would help. **What problems is RedEye solving and how is that benefiting you?** RedEye makes it easier to run and manage marketing campaigns in one place. It saves me time with automation, shows me clear reports on how people are engaging, and helps me reach my audience more effectively. ### 5. Easy tool to configure campaigns and Push notification to Aquire customers **Rating:** 4.0/5.0 stars **Reviewed by:** Sai Mohan K. | Senior Technical Support, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about RedEye?** We can easily configure SMS, Emails, Push notifications, and Direct emails and send the required data to the required group. An Option for more optimization. We can easily include Google and Facebook targeting. We can Analyse the reports of Push notifications and campaign details. We can easily integrate with new options and can also implement on basic HW **What do you dislike about RedEye?** Limite Features depend on the Access level. Delay in customer support. Cost-inclusive for more features **What problems is RedEye solving and how is that benefiting you?** We use to check complaints like, user unable to receive promo code to emails or provided campaign ID was not working. It helps businesses manage customer engagement across email, SMS, web, app push, and social media, with tools for personalization, automation, and optimization. This benefits users by improving targeting, increasing efficiency, and driving better customer retention and conversion through data-driven insights and advanced analytics ### 6. A solid sending platform that delivers to all domains **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin P. | Global Head of Affilaites, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about RedEye?** RedEye offered a consultative service from the start, I state service and not sale because I was never pressured into purchashing the product, they made no assumptions they were better than my existing platform. The delivery is very good, after 5 months I am having no major problems delivering to all domains. The customer support has been very good and every onboarding call was attended by 3 experts who could really tailor the system to my use. I didnt have to do anything for the implementation which made this easy, it was not the quickest process, so if you are looking for a plug and play please be aware of this. **What do you dislike about RedEye?** I am used to a system where I control everything where as this appears to be quite rigid. I am by no means an expert user on this so I may have missed points, but because I send bulk mail to my database I like to throttle the sending speed manually which I can't do and also segmenting domains can be a bit laborious. I would also like a function where I can set how many emails are being sent that day rather than create new email splits each time. There might be a way of seeing this that I do not know, but I can not see how the live send is performing in terms of delivery or performance which would be useful to know because I could pause the send or alter the message depending on the engagement **What problems is RedEye solving and how is that benefiting you?** We are using Red Eye on a very basic level, purely for scheduling email markeging campaigns to communicate and rengage with our customers. We don't use a lot of the fuctions available because they are not neccessary for the nature of our business. We have used a number of other email sending platforms, some a lot cheaper, similar price and one that is double the price, the delivery has to all domains has been better than any. The open rates are comparable with 2 other platforms I have used ### 7. Great solution, good capabilities and strong support **Rating:** 5.0/5.0 stars **Reviewed by:** Sharna B. | CRM & Web Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about RedEye?** The team at redeye are very helpful and quick to respond. The implementation team really take the time to get to know your business and what the requirements are, from here they create a implementation plan for you. Once set up i have found the system easy to use and the functionality is intuitive. The integration of data was easy and this is automatic. The system within our business is used every day and is key to generating sales. We have a dedicated Customer Success Manager who is quick to respond to any queries, knowledgeable and regularly checks in. **What do you dislike about RedEye?** The system has and is so helpful to us however one area for me is the need to create a text version and HTML version it would be much easier if this was automatic **What problems is RedEye solving and how is that benefiting you?** We have much better reporting, A/B testing and more accurate information on our customers ### 8. Redeye is easy to use and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about RedEye?** Redeye is fairly simple to use once you get used to its wide range of options and tools available and can handle a large load of data, which is perfect for many businesses like JD, as they're massive companies with a large number of customers whose data needs to be looked at to improve the company, along with many employees specialised in different fields. This is where many of the different tools available in redeye can be used by different people for different uses, especially things like automation for marketing **What do you dislike about RedEye?** Redeye may be a little bit overwhelming when first starting, as it takes some getting used to, but gets fairly easy once you have some guidance from other people. Redeye could maybe make it a little more user friendly by including a short starter intro with some tutorials and some easily accessible tutorials for certain tools/tasks as some things are not explained well or in proper detail. **What problems is RedEye solving and how is that benefiting you?** Redeye is especially helpful when sending out large amounts of emails to large groups of people, split up by custom segments and using the customer data provided by redeye to better target customers and provide them with a more tailored email experience. ### 9. Best email marketing solutions around **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Head of Digital Design & Development, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about RedEye?** The Ease of the platform. The fast way to set up and proof without making a mistake. The tracking. The customer Support and the use of segment targetting. **What do you dislike about RedEye?** Nothing. it meets all my demands and more. **What problems is RedEye solving and how is that benefiting you?** Redeye allows me to target many different sets of segments, prioritise those first and lets me focus these segments and deliver my messaging instantly. Whilst giving me feedback along the way and allowing me to switch out or intercept messages i dont want to send. making sure I am not bombarding my customers also. ### 10. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about RedEye?** Ease of use with the teams using the software **What do you dislike about RedEye?** Nothing, the customer support was great also **What problems is RedEye solving and how is that benefiting you?** Engagement with our prospects and solving all of our data silos ### 11. Professional, Knowledgeable & Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Kieran B. | Head Of Digital, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about RedEye?** The attentative team that are there from on boarding to day to day. The platform is easy to use and has a great UI. It was a simple set up with a lot of the heavy lifting done by the team at RedEye. **What do you dislike about RedEye?** Nothing, I like all aspects of working with RedEye and using the tool. **What problems is RedEye solving and how is that benefiting you?** RedEye are solving a problem of difficult to build campaigns and simplifying this for us. ### 12. This is a great platform increases my average revenue alot **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad N. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about RedEye?** The good thing about red eye is it provides IT consultancy services to individuals and organisations **What do you dislike about RedEye?** It may lead to impersonalized messaging which may fail to resonate target audience **What problems is RedEye solving and how is that benefiting you?** This is really an amazing platform that helps me alot to automate personalized multi-channel campaigns ### 13. it is cost-effective and worth using. **Rating:** 3.5/5.0 stars **Reviewed by:** Maryam k. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about RedEye?** Its quick creation of customer segment for making marketing campaigns. **What do you dislike about RedEye?** Its AI automation should get more advanced. **What problems is RedEye solving and how is that benefiting you?** It assisted me to run my marketing campaigns for clients. ### 14. Successful launch against tight timescale **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about RedEye?** The service has been prompt and versatile and allowed us get live quickly **What do you dislike about RedEye?** The cockpit can be slow to load data into reports **What problems is RedEye solving and how is that benefiting you?** We have really rich customer data but need an agile, easy to use ERP that lets us send out persoanlised customer comms ### 15. RedEye is Great than others. **Rating:** 4.5/5.0 stars **Reviewed by:** Hazrat S. | Web Content Writer, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2023 **What do you like best about RedEye?** The RedEye that I like best is the cloud-based system that manages and handles drawings, engineering documents and also delivers on time. **What do you dislike about RedEye?** The RedEye that I dislike may have technical issues, redeye flights,usability problems, and legal difficulties for travellers **What problems is RedEye solving and how is that benefiting you?** RedEye DMS is an open-source and cloud-based system for handling engineering information, solving problems like loss, visibility, and feedback, and benefiting users by improving quality and productivity. It is also difficult for travelers. ### 16. Service platform for the customer and management. **Rating:** 5.0/5.0 stars **Reviewed by:** Jade R. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about RedEye?** The service provided by RedEye has always been to a great standard and delivers in time. Compared to other CRM services I personally have found RedEye to be one of the better suppliers. The platform is easy to use, and we have great automation options. **What do you dislike about RedEye?** While writting emails, they sometimes don't autosave, meaning you lose work. It't tought to write the mails again. RedEye can make the interface userfriendly so that it will be easy to access. **What problems is RedEye solving and how is that benefiting you?** Actually RedEye is the best CRM tool we can use. It has nice and good formats, performances. With easy handlng of the tool we got increased the sales from those who would have previously lapsed by 224.3%. ### 17. Easy and automated way to make money **Rating:** 5.0/5.0 stars **Reviewed by:** Saurav S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about RedEye?** The most wonderful thing is about the precision of advertisements and throughout support with all the marketing campaigns which are potential enough to make good profits. **What do you dislike about RedEye?** There is nothing as such to dislike however certain changes such as in the user interface could make it even better and that would make it even more easy to use. **What problems is RedEye solving and how is that benefiting you?** Redye is solving problems in automated marketing on a extreme level by eleiminating all the lags and imperfections. A precised manner and proper algorithm is making it very easy and profitable. ### 18. Very easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tejas C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about RedEye?** It is very help full to set promotions and creat the marketing campains, which I like the most. Also, I love the custome support through out the process. **What do you dislike about RedEye?** I dont have any dislike, but I would like to suggest some features which can be added like: - Drag and drop system. - Auto save. **What problems is RedEye solving and how is that benefiting you?** I love the automated market campain sheduling and reports and the leads generated is very high. Which icreases our Profit and business perfomance and the in flow. ### 19. Great platform, great support **Rating:** 4.5/5.0 stars **Reviewed by:** Esme M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about RedEye?** The platform is easy to use, and the automation options are endless. Our Account Manager is always on hand to help if we have any questions. **What do you dislike about RedEye?** The platform can be slightly glitchy. When building emails, they sometimes don't autosave, meaning you lose work. I would also prefer a drag-and-drop system when creating emails. Currently, we work from a master template and delete modules we don't need, however, if you change your mind you can't drag that module back in. **What problems is RedEye solving and how is that benefiting you?** RedEye has assisted in building on our customer journey with a data-first approach. ### 20. Great CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about RedEye?** I enjoy using the campaign builder, its a simple to use tool and great to have a visual overview of campaigns. The RedEye team are also very supportive in training **What do you dislike about RedEye?** The site can be a bit glitchy at times, with buttons not displaying correctly. The new interface seems to have resolved this **What problems is RedEye solving and how is that benefiting you?** Email and SMS communications to customer, customer data management ### 21. Great support and exciting platform **Rating:** 4.5/5.0 stars **Reviewed by:** Maddie K. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2022 **What do you like best about RedEye?** The amazing support and communication from the team! I haven't ever experienced such great communication from the get go, the team are so quick to help with queries throughout our set up. **What do you dislike about RedEye?** I am struggling slightly with the email building part, as the emails don't auto-save and it often logs you out, it's hard to remember to save when you're used to an auto saving tool and it's frustrating when you have put a lot of effort and time into an email to loose that work **Recommendations to others considering RedEye:** Go for it, you have got so much more options with this platform than any other provider out there and the support is great **What problems is RedEye solving and how is that benefiting you?** We're a fairly small team so don't have enough resources to build out lots of tests and experiments so I'm excited to start using the tool more to solve this issue and optimise our emails. **Official Response from Andy Gilhooley:** > Hi Maddie, it's fantastic to read your review regarding how much you enjoy working with our account management and client services teams. We pride ourselves in offering the personal touch and quick responses to client queries. In our June 2022 release we've made improvements to our time out error handling when editing in Email Builder. This will result in less log-outs so your work will no longer be lost. Thank you for the suggestion of an auto-save option when building emails. We'll add this idea to our Product Roadmap. ### 22. Good Software - very reliant on the people at redeye though **Rating:** 2.5/5.0 stars **Reviewed by:** james k. | Digital platform co-ordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about RedEye?** The system collects lots of valuable data and also emails are the best possible to avoid getting blocked or put in people's junk. **What do you dislike about RedEye?** You cant do a lot yourself. Most projects need redeye to support you and a lot of the features come at an extra cost. The system crashes... a lot. There aren't many features out of the box either, for example, landing pages. **Recommendations to others considering RedEye:** If you are looking to have full control and the ability to function autonomously this isn't for you but if you need that extra support this is a great option. **What problems is RedEye solving and how is that benefiting you?** we use red-eye to curate and communicate with our customers. One key benefit we have found is the ability to use the APIs to employ personalised content on our website based on the data stored in redeye. ### 23. Red eye in general is very good, however sometimes its slow and boots me out of email builder. **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin D. | Senior Web Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about RedEye?** The Program is quite user-friendly. It's an easy process to create email campaigns and the drag and drop email builder allows you to create effective good looking emails. **What do you dislike about RedEye?** The site can at times run slow, mainly at the end of the day. At times when in the email builder, I have been booted out and it returns me to the homepage. This means I lose the work I was working on. Again this is only a handful of times. **What problems is RedEye solving and how is that benefiting you?** I use the platform to send emails to many different customer bases, mainly eccomerce and retail. The process of targeting these different customer groups is made easy with redeye and the builder ensures brand identity is consistent and effective. ### 24. A professional service provided by experts in the CRM field **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about RedEye?** We have worked with RedEye for several years throughout the business, the service provided has always been to a high standard and delivered in a professional manner. Compared to other CRM services I personally have found RedEye to be one of the better suppliers. **What do you dislike about RedEye?** It may just be a recent bump but we have found lately that RedEye support have taken a bit longer than normal to get back to us on requests, hopefully this is just a short term thing and RedEye can maintain their timely response as per previous years. **What problems is RedEye solving and how is that benefiting you?** We use RedEye for a number of data and CRM solutions, with recent GDPR regulations we have found RedEye to be helpful in regards to compliance on data issues. Usually RedEye are able to manage requests from a large scale business like our own without much trouble. ### 25. Redeye Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about RedEye?** Their customer management is excellent. The design team produce some amazing designs. The insights tool to extremely handy. **What do you dislike about RedEye?** The platform overall. It is hard to get into; I have to use a different browser, where I use nothing else. When reviewing more than 30 days of data, even for one or two campaigns, the table at the bottom of the insights tool doesn't show all the data but gives you the total revenue, for example. This means you must download and work through the data rather than seeing it directly on the platform. **What problems is RedEye solving and how is that benefiting you?** N/A ### 26. Good Platform, Good Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about RedEye?** The platform is mostly simple and easy to use. The support team are good and they share helpful suggestions when needed. **What do you dislike about RedEye?** Functionality in the platform can be sluggish and there are times when campaigns have corrupted. Weird bugs when adding birthdays to segments and breaking if you recalculate. Inability to delete seedlists. Cannot upload multiple files at once to the uploader. You have to click to add each file separately then upload them in bulk once added to the list. **What problems is RedEye solving and how is that benefiting you?** Having one centralised platform for multiple channels and reporting on trasactional and marketing campaigns ### 27. Great marketing automation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Katie M. | Head of Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about RedEye?** Great client service team, easy to use platform interface, proven success improving our email open rates, engagement metrics and creative formats. **What do you dislike about RedEye?** Redeye has been great for us as a smaller team and business, it doesn't have all the features and integrations that some of the bigger market leaders would offer **What problems is RedEye solving and how is that benefiting you?** As a small and agile team, we've been able to improve our creative formats, approval processes and performance metrics. We can segment our audience more easily with Redeye to make sure we're sending relevant and useful emails to our customers. ### 28. Overall a very good platform. Account managers are always on hand to help. **Rating:** 4.0/5.0 stars **Reviewed by:** Joe H. | MultiChannel Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about RedEye?** The ease of creating campaigns, adding segments and reporting on specific emails. The design tool is also a very useful feature for editing links and copy quickly. **What do you dislike about RedEye?** Sometimes the campaigns can become slow when working on a full sheet, which is kind of expected. But also sometimes the platform freezes when going into the design tool. **What problems is RedEye solving and how is that benefiting you?** Email is a great way to reach a lot of customers with the latest offers & deals. RE allows us to reach the engaged customers & inactive customers with the right amount of emails per week. ### 29. user friendly platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about RedEye?** I think that redeye platform is very user friendly, it is very easy to set up email campaigns, edit emails, build new email templates. **What do you dislike about RedEye?** there are a few bugs with the platform - like when signing in it doesnt take me to the dash board untill i press enter. it is also very laggy, slow when opening campaigns and loading images up to the system. **What problems is RedEye solving and how is that benefiting you?** it is easy to resend campaigns when people have not opened the email campaign. it also has good reporting to see how good our emails do. ### 30. Useable but glitchy **Rating:** 3.0/5.0 stars **Reviewed by:** Georgie G. | Sales & Marketing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about RedEye?** Redeye offers a great reporting system, with easy to read results **What do you dislike about RedEye?** Redeye can sometimes be very glitchy, for example everytime i edit a creative, I am forced to log in and log out otherwise the website seizes up! **Recommendations to others considering RedEye:** Go for it but know the glicthes **What problems is RedEye solving and how is that benefiting you?** We've had good results from testing email subjects **Official Response from Andy Gilhooley:** > Hi Georgie, thanks for taking the time to leave a review of RedEye. It's great to hear you think our reporting system is great and easy to read. We've spent a lot of time and effort to make reporting in RedEye a fantastic tool to use. We're sorry to find out about your issues with logging in and out when editing a creative. It's not something we've experienced everytime. In our June 2022 release we have improved our timeout error handling when building creatives so you should not be logged out for potential inactivity in future. Please get in touch with your account manager if you continue to experience issues with being logged out each time. ### 31. Great account team **Rating:** 4.0/5.0 stars **Reviewed by:** rebecca f. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about RedEye?** Brilliant creative agile designs from the team **What do you dislike about RedEye?** Data side of things have let us down regarding opt outs **Recommendations to others considering RedEye:** Definitely get designs done -the creative team are brilliant **What problems is RedEye solving and how is that benefiting you?** HTML email designs for agile and responsive content ### 32. Reactive, Responsive and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about RedEye?** The RedEye team is incredibly accommodating to our ever-changing business needs, supporting us across creative implementation, performance reporting, and campaign setup. **What do you dislike about RedEye?** The automated weekly performance reports are slightly limited - however, our team does compensate for this by providing monthly wash-ups of performance at a granular level. **What problems is RedEye solving and how is that benefiting you?** RedEye are supporting the implementation of multiple site tags which will enable us to deliver increasingly personalised and digitally advanced activity. ### 33. Hands On Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about RedEye?** Dedicated Team Support, Monthly Reporting **What do you dislike about RedEye?** Contour platform not very user friendly vs other platforms **Recommendations to others considering RedEye:** Great if you have a small internal marketing team and need to rely on account support from Red Eye to build and send emails on your behalf. Great for reporting and insights. **What problems is RedEye solving and how is that benefiting you?** Email Build, Segmentation Help, Behavioural emails ### 34. Fast, efficient CRM with excellent support available **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca R. | Senior Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about RedEye?** The ease of setting up a campaign - extremely user-friendly, quick and reliable. Reporting insights available - makes pulling campaign performance data so easy. The ability to create custom segments. **What do you dislike about RedEye?** Overall the platform performs extremely well, however it would be useful to be given more insights into our campaigns, perhaps recommending optimal send times for our campaigns or suggesting A/B tests they think might work well based on insights gained from other clients. **What problems is RedEye solving and how is that benefiting you?** Due to recent website changes around how we capture marketing permissions, Redeye has been extremely helpful in supporting us to still be able to correctly contact our customers via email marketing whilst still adhering to GDPR. ### 35. First class experience from start to finish **Rating:** 5.0/5.0 stars **Reviewed by:** Carl B. | Multi-Channel Content Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about RedEye?** Friendly staff, great training, user-friendly system, ongoing support **What do you dislike about RedEye?** Mobile preview not accurate when building emails, automatic saving can be a pain when halfway through building content, won't work with my google chrome unless in guest tab for some reason. Minimal moans, all in all great software **Recommendations to others considering RedEye:** For me, it is a no-brainer. The software is incredibly user-friendly and enables a wide range of layouts and features to make your emails stand out. The training from Paul was first class and the best training I have received in my role by far. Paul also split the training over two sessions which enabled me to get to grips with the system and learn myself before moving on to advanced features of the builder. After the 2 sessions, I had a couple of calls with Paul when I had questions about features and ideas I'd like to implement, which he was accomodating with working around my WFH schedule. Lottie and Olivia are also fantastic, I genuinely can't express how great they are at what they do. No question is a chore & their responses are prompt and informative. Every interaction I have had with Redeye has been positive, and I would not hesitate to recommend them to anyone. So much so that I am moving companies and have asked what solutions they can offer. If that isn't the best recommendation I don't know what is. **What problems is RedEye solving and how is that benefiting you?** Automation of emails including abandoned baskets, changing emails to more of an editorial format, adding dynamic content such as videos and countdown timers ### 36. Always professional and efficient and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about RedEye?** Approachable team, who are always available to help with any queries. Responsive and efficient service **What do you dislike about RedEye?** Can't think of anything to add for the implementations I have done with Redeye. **What problems is RedEye solving and how is that benefiting you?** Onboarding a new site that requires transactional emails and a preference centre set up to help improve customer communication and reach Not applicable for Projects ### 37. RedEye review **Rating:** 3.0/5.0 stars **Reviewed by:** John A. | IT Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about RedEye?** The segmentation tool. It easily allows the user to build user groups. **What do you dislike about RedEye?** Creative manager felt very cumbersome to user at somepoints. **What problems is RedEye solving and how is that benefiting you?** It allowed the business to communicate with different audiences effectively. **Official Response from Andy Gilhooley:** > Hi John, thank you for leaving a review. We're glad to know you enjoy using the segmentation tool to build various user groups. The options in segment builder are powerful, especially when the platform ingests customer data from various locations, allowing for a deeper layer of segmentation. We are currently in the process of adapting creative manager under a UI/UX project which will improve the user journey and reduce the amount of clicks required for managing your creatives. ### 38. Api user for third party customer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about RedEye?** The API is well documented, and easy to build for in PHP, after creating a wrapper I found that the restful design allowed me to quickly access the endpoints and data I required. **What do you dislike about RedEye?** Some of the documentation was slightly vague for fields inside the contour dashboard. **What problems is RedEye solving and how is that benefiting you?** For our client, it solves the problem of user tracking user journeys and discovering missed conversions. **Official Response from Andy Gilhooley:** > Thanks for leaving a review of RedEye. We're delighted to hear you're using the tool with API and PHP and getting quick access and results. We're always keen to improve our customer documentation so would like to address any fields that came across vague. Please send these on to your account manager and we'll look into updating them so that other users can benefit from your experiences and knowledge. ### 39. Reliable and reactive service with strong account management. **Rating:** 3.5/5.0 stars **Reviewed by:** Kyle O. | Marketing Campaigns Executive, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about RedEye?** Availability and flexibility of the account team is very good. **What do you dislike about RedEye?** The Contour platform feels a bit outdated, tech requests can take a while to complete sometimes. **What problems is RedEye solving and how is that benefiting you?** Redeye have helped us to develop our automated customer journeys and to continually optimise them over the last year. Redeye have also helped us to segment our customer audience and provided data insights, helping us to understand changing customer habits post-Pandemic. **Official Response from Andy Gilhooley:** > Hi Kyle, thank you for reviewing the RedEye platform. We've so happy to read you value our support teams and that they give you good guidance on marketing automation practices. This year we are addressing the UX and UI of the platform. There will be a few releases with incremental improvements to the whole look and feel. ### 40. Good service & product, sometimes problematic using **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about RedEye?** It is simple to use, with its simple to work out. Also easy to get hold of the team when there is an issue **What do you dislike about RedEye?** Having to whitelist websites to use as we don't always know what ones I will need to use in advance and need a quick turnaround **What problems is RedEye solving and how is that benefiting you?** Being able to send out aesthetic and fun comms internally ### 41. Knowledgeable and great account management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about RedEye?** A really knowledgeable team, great support, excellent platform. My account management team are fantastic. **What do you dislike about RedEye?** Fed back already - but we didn't get any notice or handover when our old account manager left. Things were a bit bumpy for a time. **What problems is RedEye solving and how is that benefiting you?** Customer engagement and ECRM strategy ### 42. Red Eye offer a brilliant service for small or large businesses alike. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about RedEye?** Being able to create dynamic content with in our emails is a brilliant feature that helps us reach all of our customers and create a better engagment specific to their needs. **What do you dislike about RedEye?** Working at a large company like JD we have several fascias and our own brands to work on, and we can't move between their marketing profiles without logging in and out. Hopefully this will be a feature that Red Eye can offer us :) **What problems is RedEye solving and how is that benefiting you?** We are able to reach all our customers by creating dynamic content to suit all of their individual needs as well comprehensive preference centers too make sure they only receive marketing they want to hear **Official Response from Andy Gilhooley:** > Thanks for your review, especially where you highlight the dynamic content editor to build personalised email content for your customers. In our latest release we're included a new feature based on your request to enable users to move between different marketing databases without the need to log out and back in again. We hope you enjoy using it! ### 43. Perfect combo of proactive and reactive! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2020 **What do you like best about RedEye?** I really enjoy working with RedEye on creating engaging new creative campaigns and using interactive agile elements which we massively lacked before joining with them. **What do you dislike about RedEye?** There are no downsides to the business but the platform lacks detailed reporting functionality that you can get elsewhere and the A/B testing functionality is limited to just an A version and a B version. **Recommendations to others considering RedEye:** If you want an agile, supportive partner to work with on multi-channel comms campaigns then RedEye are the ones for you. **What problems is RedEye solving and how is that benefiting you?** We're able to better segment our data using data from our Data Warehouse and make our emails far more engaging to our customers when RedEye design and build our emails. **Official Response from Andy Gilhooley:** > We're delighted to hear you enjoy working with RedEye and have had a positive experience with the newer functionality such as interactive email content which are great in increasing engagement! You'll be pleased to hear that brand new features and functionality are coming to the reporting suite this Spring 2021 which enables you to create your own custom dashboards, share with colleagues and deep dive further into the data to identify new trends and opportunities. ### 44. Simple, Effective, Great Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about RedEye?** The ease of use is superb; it's so effective and easy. **What do you dislike about RedEye?** Not a lot to dislike to be honest, it's really good. **What problems is RedEye solving and how is that benefiting you?** Great reach and the emails can be built brilliantly with great support from the Redeye team. ### 45. Reliable & Trusted Partner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about RedEye?** Collaborative relationship, always bringing new ideas and recommendations that are relative to our business. Understand implications to our decision making processes and procedures. **What do you dislike about RedEye?** Can source similar services for cheaper elsewhere. However, the added value can outweigh this **Recommendations to others considering RedEye:** Consider all models of service as they can be flexible to meet your needs as the client; they can also adapt to niche requirements, unlike some of the mainstream providers **What problems is RedEye solving and how is that benefiting you?** Tagging on our websites to improve insights and reporting, more relevant and personalised content for our customers, which in turn can lead to increased sales and retention. ### 46. Friendly, knowledgeable team and versatile product **Rating:** 4.0/5.0 stars **Reviewed by:** Jenny P. | Head of Press and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2021 **What do you like best about RedEye?** The team at Redeye clearly all very knowledgeable and really know their stuff and have been helpful in building out new campaigns and using data to drive changes. The design templates are all professionally put together and the team work collaboratively with us on content etc. **What do you dislike about RedEye?** The platform takes a bit of getting used to and is not massively intuitive and this is compounded by the training not being that great. In terms of building the actual emails it would be good to have drag and drop design as per other systems. Response times can be a bit slow and projects can be slow to implement but the quality of input and the skill of the team makes up for this. **What problems is RedEye solving and how is that benefiting you?** We are in the process of putting together a series of automated campaigns which we have wanted to do for a long time but haven't had the resource / capability to do it. Using Redeye has given us the opportunity to do this and to have input from their team of experts on the best ways to optimise our campaigns. **Official Response from Andy Gilhooley:** > Hi Jenny, thanks for taking the time to leave a review. We're delighted to hear how much you value our team's knowledge and expertise in the field of marketing automation and email marketing. We hope to continue providing you and your team with many new ideas and improvements. I'm sorry to hear that you have not found value in the training provided. This is something we put a lot of effort into delivering. Please get in touch with your dedicated account manager and we'll look into delivering a training plan that is more suitable. ### 47. Easy to use, track and monitor results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about RedEye?** The platform is simple to navigate, segments and schedules can be easily set up and reported on to see performance of individual mailers, both in the campaigns and within intelligence suite. **What do you dislike about RedEye?** Sometimes the platform can be slightly slow when loading creatives etc. but overall the platform is great. **What problems is RedEye solving and how is that benefiting you?** I think rather than solving problems it is a case of working collaboratively, new features such as Pause & Release have helped us with sending certain schedules and both the business and RedEye are always looking for ways to improve ### 48. Great Email Service Provider with Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca R. | CRM Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2021 **What do you like best about RedEye?** I really appreciate the client services and support we get from our account management team. They are always super friendly and I feel like they get our brand and all that we work towards as if they were members of our own team **What do you dislike about RedEye?** Sometimes things take a long time to get processed however, it can be expected when most asks are more development heavy. **What problems is RedEye solving and how is that benefiting you?** Our behavioural programmes have gone from strength to strength with Redeye, with minimal at the start to now a full campaign we have worked hard to get all the touchpoints in place with their support. ### 49. Work With Redeye on email build and deployments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about RedEye?** I enjoy their professionalism, outstanding support and want to help the organisation achieve. The organisation works with the client services and account managers to support email deployments. **What do you dislike about RedEye?** There are some features that are not available or limitations with some campaigns - however, these are often discussed, and resolutions and alternatives are found. **What problems is RedEye solving and how is that benefiting you?** The organisation can now successfully use Agile content, which i feel is a great feature for customer engagement. ### 50. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about RedEye?** Find the fact it is straightforward to use and intuitive, a great help, especially when first starting out. **What do you dislike about RedEye?** Can sometimes be slow or won't load creatives when building a segment, meaning I have to log out and start again., **What problems is RedEye solving and how is that benefiting you?** It makes it incredibly simple to add in creative, build-out schedules and send emails from start to finish. ## RedEye Discussions - [How can you do it?](https://www.g2.com/discussions/how-can-you-do-it) - 1 comment, 2 upvotes - [View RedEye pricing details and edition comparison](https://www.g2.com/products/redeye/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+16%3A48%3A24+-0500&secure%5Bsession_id%5D=0ff53d93-b04a-4a48-9f09-0850869cd13c&secure%5Btoken%5D=ee0b51208be084025920d2753b096c6924bbe29e5345a1101157550c1d4fda13&format=llm_user) ## RedEye Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized **Data Sourcing** - Data Enrichment - Expandability - Content Marketing - Multiple Devices **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Intelligence** - Marketing Metrics - Predictive Modeling - Recommendation Engine **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring **Social** - Social Media Advertising **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top RedEye Alternatives - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,106 reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 4.6/5.0 (757 reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) - 4.8/5.0 (1,338 reviews)