RedEye Reviews & Product Details

The support we receive from the RedEye team members is always appreciated. This year particularly we have had to be incredibly reactive to Government advice changing almost constantly, with plans having to be reviewed on a daily basis. With their help we have been able to keep our guests up to date as much as possible. Review collected by and hosted on G2.com.

We have needed to split out guest data pots in different ways this year to monitor their results more closely. It would be good if we could do this without needing to send multiple schedules. Review collected by and hosted on G2.com.

Our account manager is like an extension of our team - she is so dedicated and I couldn't fault her Review collected by and hosted on G2.com.

The segmentation builder could be more intuitive and I'd like more front end access to our records Review collected by and hosted on G2.com.

Everything.. great customer service, easy to use marketing tool. Review collected by and hosted on G2.com.

Nothing really, the team have been fantastic Review collected by and hosted on G2.com.

Redeye are always available and quick to respond on short notice requests. Review collected by and hosted on G2.com.

Not being able to see the total volume of a send without setting up a schedule before any other emails have gone out that day. A tool which solved this would aid send volume planning. Review collected by and hosted on G2.com.

The tool itself is easy and straightforward to use. It gives you the data and insights to make informed data driven decision to best serve your customers. Paired with the support and knowledge of the Red Eye team, who are invested in understanding your business and customers, Red Eye really is more than just an automation tool, but an extension of your business. Review collected by and hosted on G2.com.

Some of the legacy systems can some times be a little clunky. Review collected by and hosted on G2.com.

The platform is straight forward, easy and efficient to use, from daily tactical emails, abandon programme to reporting, analysing and managing the database. Review collected by and hosted on G2.com.

There is some creative restrictions when it comes to implementing specific elements on certain email providers. Review collected by and hosted on G2.com.

Their proactive approach to ensuring we are utilising the platform to its fullest. Review collected by and hosted on G2.com.

From time to time things I wouldn't expect to be charged for over and above the contract are chargeable items. Review collected by and hosted on G2.com.

System is simple to use so it's easy to start building emails Review collected by and hosted on G2.com.

Some inflexibility with reporting, and have used easier systems to move copy blocks without needing HTML. Review collected by and hosted on G2.com.

The team are great to work with and are very good a idea generation which has led to us undertaking a revamp of our current email templates making them more user friendly and interactive.

They have good specialist from a set up perspective making it easy to implement across the site with tagging which then gives great reporting on KPIs Review collected by and hosted on G2.com.

Lack of knowledge on competitors in our industry Review collected by and hosted on G2.com.

Accessible platform and quick response from account management team Review collected by and hosted on G2.com.

I think there could be more front end reports that could be pulled Review collected by and hosted on G2.com.