RedEye Reviews & Product Details

Born in 1997 and headquartered in the UK, RedEye is an AI driven marketing automation provider that uses data, technology and people to empower UK based B2C brands to drive strategies that attract, engage, convert and retain customers. We’re proud of our track record of generating significant ROI for our clients by providing them a sophisticated solution which enables them to better understand and respond to their customers. Our platform draws data from multiple sources, consolidates and enables you to gain richer insights about your customers & their behaviour, allowing you to build customer relationships through multi-channel personalisation, maximise opportunities within the customer lifecycle and increase Customer Lifetime Value.

Seller

Spotler Group

Discussions

RedEye Community

Languages Supported

English

Solution Type

All-in-One

Overview by

RedEye Marketing

Pricing

Pricing provided by RedEye.

Essentials

Starting at £1,000.00

Per Month

Elevate

Starting at £1,500.00

Per Month

View More Pricing Information

Top-Rated Alternatives

HubSpot Marketing Hub

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User Insights

Average based on 86 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

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Georgie G.

Sales & Marketing Partner

Small-Business (50 or fewer emp.)

5/24/2022

"Useable but glitchy"

3/5

What do you like best about RedEye?

Redeye offers a great reporting system, with easy to read results Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Redeye can sometimes be very glitchy, for example everytime i edit a creative, I am forced to log in and log out otherwise the website seizes up! Review collected by and hosted on G2.com.

Response from Andy Gilhooley of RedEye

edit

Hi Georgie, thanks for taking the time to leave a review of RedEye. It's great to hear you think our reporting system is great and easy to read. We've spent a lot of time and effort to make reporting in RedEye a fantastic tool to use.

We're sorry to find out about your issues with logging in and out when editing a creative. It's not something we've experienced everytime. In our June 2022 release we have improved our timeout error handling when building creatives so you should not be logged out for potential inactivity in future. Please get in touch with your account manager if you continue to experience issues with being logged out each time.

rebecca f.

Marketing

Mid-Market (51-1000 emp.)

6/16/2022

"Great account team"

4/5

What do you like best about RedEye?

Brilliant creative agile designs from the team Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Data side of things have let us down regarding opt outs Review collected by and hosted on G2.com.

Verified User in Broadcast Media

Enterprise (> 1000 emp.)

8/10/2022

"Reactive, Responsive and Effective"

5/5

What do you like best about RedEye?

The RedEye team is incredibly accommodating to our ever-changing business needs, supporting us across creative implementation, performance reporting, and campaign setup. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

The automated weekly performance reports are slightly limited - however, our team does compensate for this by providing monthly wash-ups of performance at a granular level. Review collected by and hosted on G2.com.

Verified User in Food Production

Small-Business (50 or fewer emp.)

6/27/2022

"Hands On Support"

3/5

What do you like best about RedEye?

Dedicated Team Support, Monthly Reporting Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Contour platform not very user friendly vs other platforms Review collected by and hosted on G2.com.

Recommendations to others considering RedEye:

Great if you have a small internal marketing team and need to rely on account support from Red Eye to build and send emails on your behalf. Great for reporting and insights. Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

Email Build, Segmentation Help, Behavioural emails Review collected by and hosted on G2.com.

Rebecca R.

Senior Marketing Executive

Small-Business (50 or fewer emp.)

12/10/2021

"Fast, efficient CRM with excellent support available"

5/5

What do you like best about RedEye?

The ease of setting up a campaign - extremely user-friendly, quick and reliable. Reporting insights available - makes pulling campaign performance data so easy. The ability to create custom segments. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Overall the platform performs extremely well, however it would be useful to be given more insights into our campaigns, perhaps recommending optimal send times for our campaigns or suggesting A/B tests they think might work well based on insights gained from other clients. Review collected by and hosted on G2.com.

Carl B.

Multi-Channel Content Executive

Mid-Market (51-1000 emp.)

8/5/2021

"First class experience from start to finish"

5/5

What do you like best about RedEye?

Friendly staff, great training, user-friendly system, ongoing support Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Mobile preview not accurate when building emails, automatic saving can be a pain when halfway through building content, won't work with my google chrome unless in guest tab for some reason. Minimal moans, all in all great software Review collected by and hosted on G2.com.

Recommendations to others considering RedEye:

For me, it is a no-brainer. The software is incredibly user-friendly and enables a wide range of layouts and features to make your emails stand out. The training from Paul was first class and the best training I have received in my role by far. Paul also split the training over two sessions which enabled me to get to grips with the system and learn myself before moving on to advanced features of the builder. After the 2 sessions, I had a couple of calls with Paul when I had questions about features and ideas I'd like to implement, which he was accommodating with working around my WFH schedule. Lottie and Olivia are also fantastic, I genuinely can't express how great they are at what they do. No question is a chore & their responses are prompt and informative. Every interaction I have had with Redeye has been positive, and I would not hesitate to recommend them to anyone. So much so that I am moving companies and have asked what solutions they can offer. If that isn't the best recommendation I don't know what is. Review collected by and hosted on G2.com.

What problems is RedEye solving and how is that benefiting you?

Automation of emails including abandoned baskets, changing emails to more of an editorial format, adding dynamic content such as videos and countdown timers Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

7/12/2022

"Always professional and efficient and helpful"

4.5/5

What do you like best about RedEye?

Approachable team, who are always available to help with any queries. Responsive and efficient service Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Can't think of anything to add for the implementations I have done with Redeye. Review collected by and hosted on G2.com.

John A.

IT Project Manager

Small-Business (50 or fewer emp.)

5/24/2022

"RedEye review"

3/5

What do you like best about RedEye?

The segmentation tool. It easily allows the user to build user groups. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Creative manager felt very cumbersome to user at somepoints. Review collected by and hosted on G2.com.

Response from Andy Gilhooley of RedEye

edit

Hi John, thank you for leaving a review. We're glad to know you enjoy using the segmentation tool to build various user groups. The options in segment builder are powerful, especially when the platform ingests customer data from various locations, allowing for a deeper layer of segmentation.

We are currently in the process of adapting creative manager under a UI/UX project which will improve the user journey and reduce the amount of clicks required for managing your creatives.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/31/2022

"Api user for third party customer"

3.5/5

What do you like best about RedEye?

The API is well documented, and easy to build for in PHP, after creating a wrapper I found that the restful design allowed me to quickly access the endpoints and data I required. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

Some of the documentation was slightly vague for fields inside the contour dashboard. Review collected by and hosted on G2.com.

Response from Andy Gilhooley of RedEye

edit

Thanks for leaving a review of RedEye. We're delighted to hear you're using the tool with API and PHP and getting quick access and results. We're always keen to improve our customer documentation so would like to address any fields that came across vague.

Please send these on to your account manager and we'll look into updating them so that other users can benefit from your experiences and knowledge.

Kyle O.

Marketing Campaigns Executive

Enterprise (> 1000 emp.)

12/18/2020

"Reliable and reactive service with strong account management."

3.5/5

What do you like best about RedEye?

Availability and flexibility of the account team is very good. Review collected by and hosted on G2.com.

What do you dislike about RedEye?

The Contour platform feels a bit outdated, tech requests can take a while to complete sometimes. Review collected by and hosted on G2.com.

Response from Andy Gilhooley of RedEye

edit

Hi Kyle, thank you for reviewing the RedEye platform. We've so happy to read you value our support teams and that they give you good guidance on marketing automation practices. This year we are addressing the UX and UI of the platform. There will be a few releases with incremental improvements to the whole look and feel.

Questions about RedEye? Ask real users or explore answers from the community

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Pricing Options

Pricing provided by RedEye.

Essentials

Starting at £1,000.00

Per Month

Elevate

Starting at £1,500.00

Per Month

Advanced

Per Month

View More Pricing Information

RedEye Comparisons

HubSpot Marketing Hub

4.4/5(15,978)

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RedEye Features

Email Marketing

Building and Personalizing Emails

Sending Outbound Emails

Manage Email Deliverability

Online Marketing

Landing Pages and Forms

Dynamic Content

A/B Testing

Lead Management

Data Quality Management

Segmentation

Email Tracking

Campaign Management

Program Management

View More Features

Categories on G2

Marketing Automation Customer Data Platform (CDP)

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RedEye Reviews & Product Details

Profile Status

Pricing

Essentials

Elevate

Top-Rated Alternatives

User Insights

RedEye Reviews (86)

RedEye Reviews (86)

What do users say?

Pros & Cons

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Questions about RedEye? Ask real users or explore answers from the community

Pricing Options

Essentials

Elevate

Advanced

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