Red Points Reviews & Product Details

I use Red Points for brand protection, mainly to detect and remove counterfeit products, piracy, and unauthorized use of our content across online marketplaces. I appreciate that it has automated and scaled our enforcement efforts, eliminating the need for us to manually submit cases or provide supporting evidence, as everything is handled end to end. The quality of support from our customer success manager, Julia Ariza, is something I really value; her communication is proactive, structured, and reliable. Red Points operates as a true managed service, especially when it comes to detection and takedowns. Additionally, the setup wasn't complex, and the onboarding process was closely guided, which made things easier for us. Review collected by and hosted on G2.com.

There is very little critique of Red Points, but having access to more analytics insight within the reporting dashboard would be nice. This is a minor consideration given the overall effectiveness of the platform. Review collected by and hosted on G2.com.

I use Red Points mainly for trademark enforcement and brand protection, and it helps us manage infringement in China and the broader APAC region. It allows us to monitor and take action against counterfeit listings across platforms. I appreciate how it introduced a structured approach that streamlined how we identify and act on infringement, which has made a tangible impact in reducing counterfeit volume coming from that region. The setup process was smooth and well supported. Review collected by and hosted on G2.com.

One area that could be improved is more granular reporting on the legal status of escalated cases. Review collected by and hosted on G2.com.

I use Red Points to protect our brand across online marketplaces and social media, and I love how it automates the detection of infringing listings and manages takedowns from start to finish, which means we no longer have to do it manually. The dedicated team and proactive account manager are fantastic, often spotting issues before we do. When spikes in infringing listings occur, they are already taking action. This fully managed approach has been transformative for our small brand team. The initial setup was smooth and seamless. Overall, I'm very likely to recommend it. Review collected by and hosted on G2.com.

The only minor issue was that setting up enforcement priorities took a bit longer than expected. Review collected by and hosted on G2.com.

What we appreciate most about Red Points is the platform's user-friendliness. Having been clients since 2017, we've become quite comfortable navigating the tools and using the features. The automated reports that we receive via email are also incredibly useful in keeping track of any issues that arise. The enforcement team is proactive in suggesting improvements, like their recent advice on removing unutilized replicas from the portal. Red Points acts as an extension of our brand protection team. Their IP experts manage the full detection and enforcement cycle, we simply validate where needed, and they handle the rest. Review collected by and hosted on G2.com.

Occasionally enforcement timelines can vary, but we understand that some takedowns require more documentation and process steps than others. Review collected by and hosted on G2.com.

Our experience with Red Points has been outstanding. The enforcement success rate has impressively increased to 89% in a few weeks, providing us with the assurance that our brand is well-protected. The platform works efficiently in identifying and taking down infringing content, which has significantly boosted our brand's integrity. Review collected by and hosted on G2.com.

Currently, we are satisfied with the services provided by Red Points. However, like any platform, there is always room for improvement and expansion in its features, which we are actively discussing. Review collected by and hosted on G2.com.

I like Red Points for its automated takedown process, which makes brand protection more efficient and reduces the need for manual work. The automated takedown process saves us a lot of time by quickly detecting and removing violating listings without manual effort. This helps us respond faster, maintain brand control, and focus more on strategic work instead of constant monitoring. The initial setup was fairly easy with support from the Red Points team. There was a brief learning curve, but onboarding and guidance made the process smooth. Overall, I rate it a 10 because it's effective, reliable, and significantly simplifies brand protection efforts. Review collected by and hosted on G2.com.

Some reports and dashboards could be more customizable, and there can be a slight learning curve at the beginning. Review collected by and hosted on G2.com.

We've been really impressed with the level of support from our Customer Success Manager, Julia Ariza. The communication is proactive and consistent , we always feel informed and supported. Red Points does an incredible job at detection and takedowns. We don't need to request takedowns or submit evidence ourselves, they handle it end to end. This has freed up significant time for our team. Review collected by and hosted on G2.com.

There's very little to complain about. If anything, we'd love even more granular analytics in the reporting dashboard, but this is a minor point in the context of the overall service. Review collected by and hosted on G2.com.

I like how simple the platform is and how fast it acts on fake listings. The alerts are clear, and their support team is always ready to help. It feels like we finally have control over what happens with our brand online. The setup was smooth, and their team guided us through each step, allowing us to start removing fake listings quickly. It fits into our workflow without much trouble and helps our team see the full picture. Review collected by and hosted on G2.com.

Sometimes the reports feel a bit basic. I’d like more detail on trends and results over time. Also, a few workflows could be faster, especially when reviewing cases in bulk. Review collected by and hosted on G2.com.

I like that Red Points finds issues fast and makes takedowns simple. The dashboard is clear, allowing us to see in real-time what was found, removed, and what still needs action. Their support team is proactive and easy to work with, giving us confidence that problems get handled quickly. The dashboard offers everything in one place, such as detections, actions, and results, which helps us make quick decisions and prove the impact to leadership. The support team adds value by flagging trends, suggesting improvements, and stepping in on tough cases, making the platform feel like an extension of our team. Additionally, connecting Red Points with our internal workflows and reporting tools fits well, and moving from manual monitoring to Red Points provided better visibility, automation, and faster results. The setup was smooth; the team guided us through each step, enabling us to see results quickly and making the training simple and comfortable for my team early on. Review collected by and hosted on G2.com.

Some reports could be more flexible, and I’d like clearer in-app guidance for new users. At times, complex cases take longer than expected. None of these are deal-breakers, but improving them would make the platform even smoother for our team. Review collected by and hosted on G2.com.

The most interesting thing is the level of accuracy with which the platform identifies even the most advanced fake offers of our hearing implants. It is not as simple as logos, it examines descriptions and images of products with flawless accuracy and the accuracy is important when the health of the patients is at stake. Review collected by and hosted on G2.com.

The first system was time-consuming on the part of our legal and product teams to assist the system in being trained on minor details of our original devices and imitations. Review collected by and hosted on G2.com.