Red Points Reviews & Product Details

I use Red Points to monitor and enforce our brand's intellectual property across online marketplaces and other digital channels. It helps us identify counterfeit products, unauthorized sellers, and brand misuse, enabling us to take action through automated enforcement workflows. The platform allows us to manage brand protection at scale while maintaining visibility into enforcement activity and results. Red Points significantly reduces the manual effort required to monitor multiple online channels by continuously scanning for potential infringements and improving efficiency. I appreciate the automated detection and takedown workflows, which save our team a substantial amount of time. Our onboarding experience was smooth, with consistent, knowledgeable support from the Red Points team. The initial setup was straightforward and well organized. Review collected by and hosted on G2.com.

While the automation is strong, certain edge cases still benefit from manual review, particularly when listings are ambiguous. Additionally, having more advanced options for customizing reports would be helpful for tailoring insights to specific internal stakeholders. Review collected by and hosted on G2.com.

I love how Red Points gives us strong visibility into where our brands are being used across various online platforms. The ability to manage products from different industries in one dashboard is super helpful. The efficient enforcement workflows that standardize our actions on infringements speed up takedowns, saving us from a lot of manual effort. I also really appreciate the supportive team that provides guidance, improving detection quality. Additionally, the initial setup was straightforward and well supported, which made the transition smooth. Review collected by and hosted on G2.com.

I think the reporting tools cover the basics well, but more customization would help when comparing performance across product categories and longer periods. Also, a few complex cases can take longer to resolve. Review collected by and hosted on G2.com.

I like that Red Points helps us consistently detect counterfeit product and policy violations across marketplaces and social platforms. Since we manage brands in more than one industry, it’s helpful to have centralized monitoring and enforcement in a single dashboard. The takedown workflows are efficient, and the visibility into case status makes internal reporting much easier. The customer support team is responsive and regularly provides guidance on improving detection coverage, which has helped us stay proactive. Centralized monitoring lets us see all potential infringements in one place, which saves time and improves visibility. The enforcement workflows make takedown faster and more consistent, and the support team helps fine-tune detections and resolve tougher cases. Together, this keeps our brand protection process efficient and reliable. Additionally, the initial setup was smooth and straightforward. Review collected by and hosted on G2.com.

Some reporting views could be more customizable, especially when comparing performance across different product categories. Also, a few complex cases take longer to close, but the team communicates clearly and keeps us updated, so it hasn't been a major issue. Review collected by and hosted on G2.com.

I use Red Points to track how and where our brands are being misused online, including fake listings and reseller policy violations. It's great that it centralizes enforcement across several marketplaces and social platforms, which lets us prioritize higher risk cases and take action faster without manually searching each channel. Red Points automates the detection and removal of infringing listings, which protects our brand reputation and improves customer trust. It's increased enforcement efficiency and improved response times, allowing our team to focus more on strategic work instead of manual searches. The ability to quickly identify counterfeit listings and unauthorized sellers with a dashboard that shows detections, actions, and removals in real time is extremely helpful. The takedown process is straightforward, and the support team is responsive and proactive, significantly reducing the manual monitoring our team used to do. Additionally, the setup process was very manageable and didn't require heavy effort from our side. Review collected by and hosted on G2.com.

The reporting features are useful, but more customization would make it easier to compare performance across product categories and longer timeframes. Also, some complex cases can take longer to resolve, although communication from the team is always clear and timely. Review collected by and hosted on G2.com.

I use Red Points to monitor online marketplaces and social platforms for counterfeit products and unauthorized sellers, and to automate takedowns. It helps protect multiple product lines across industries, reduce manual monitoring, and improve response times. I love how Red Points quickly identifies counterfeit listings and unauthorized sellers, making takedowns simple. The dashboard is easy to use, showing clear progress on detections and removals. The support team is responsive and often suggests ways to improve our coverage, adding a lot of value. The initial setup was straightforward and well guided by the onboarding team. Review collected by and hosted on G2.com.

I find the reporting tools helpful, but more customization options would make it easier to analyze trends across product categories and time periods. Also, some complex cases take longer to resolve, though communication from the team is always clear. Review collected by and hosted on G2.com.

I like Red Points for its automated takedown process, which makes brand protection more efficient and reduces the need for manual work. The automated takedown process saves us a lot of time by quickly detecting and removing violating listings without manual effort. This helps us respond faster, maintain brand control, and focus more on strategic work instead of constant monitoring. The initial setup was fairly easy with support from the Red Points team. There was a brief learning curve, but onboarding and guidance made the process smooth. Overall, I rate it a 10 because it's effective, reliable, and significantly simplifies brand protection efforts. Review collected by and hosted on G2.com.

Some reports and dashboards could be more customizable, and there can be a slight learning curve at the beginning. Review collected by and hosted on G2.com.

I like how simple the platform is and how fast it acts on fake listings. The alerts are clear, and their support team is always ready to help. It feels like we finally have control over what happens with our brand online. The setup was smooth, and their team guided us through each step, allowing us to start removing fake listings quickly. It fits into our workflow without much trouble and helps our team see the full picture. Review collected by and hosted on G2.com.

Sometimes the reports feel a bit basic. I’d like more detail on trends and results over time. Also, a few workflows could be faster, especially when reviewing cases in bulk. Review collected by and hosted on G2.com.

I like that Red Points finds issues fast and makes takedowns simple. The dashboard is clear, allowing us to see in real-time what was found, removed, and what still needs action. Their support team is proactive and easy to work with, giving us confidence that problems get handled quickly. The dashboard offers everything in one place, such as detections, actions, and results, which helps us make quick decisions and prove the impact to leadership. The support team adds value by flagging trends, suggesting improvements, and stepping in on tough cases, making the platform feel like an extension of our team. Additionally, connecting Red Points with our internal workflows and reporting tools fits well, and moving from manual monitoring to Red Points provided better visibility, automation, and faster results. The setup was smooth; the team guided us through each step, enabling us to see results quickly and making the training simple and comfortable for my team early on. Review collected by and hosted on G2.com.

Some reports could be more flexible, and I’d like clearer in-app guidance for new users. At times, complex cases take longer than expected. None of these are deal-breakers, but improving them would make the platform even smoother for our team. Review collected by and hosted on G2.com.

The most interesting thing is the level of accuracy with which the platform identifies even the most advanced fake offers of our hearing implants. It is not as simple as logos, it examines descriptions and images of products with flawless accuracy and the accuracy is important when the health of the patients is at stake. Review collected by and hosted on G2.com.

The first system was time-consuming on the part of our legal and product teams to assist the system in being trained on minor details of our original devices and imitations. Review collected by and hosted on G2.com.

What I value most about Red Points is their fast response time and the consistency of the results they deliver. When issues come up, we know they will be addressed quickly, which makes a real difference in day-to-day operations. The customer support portal is intuitive and easy to use, especially for reporting and tracking smaller or more specific cases without friction.

The support team has also been a strong point throughout our experience. Communication is clear and timely, and we always feel supported when questions or edge cases arise. Mary Spyridaki, in particular, has been extremely responsive and helpful, making sure we understand next steps and that nothing falls through the cracks. Review collected by and hosted on G2.com.

There are no major pain points with the platform. That said, given our organizational structure, having the option to manage different business entities or brands as more clearly separated environments would be helpful and better aligned with our internal setup. Review collected by and hosted on G2.com.