I like how easy Red Points is to use and how quickly it identifies counterfeit listings. The automated monitoring system saves a lot of time, and the platform provides clear, actionable insights. Their customer support is always responsive and helpful when we need assistance. It’s a reliable and efficient tool for brand protection. The initial setup was straightforward, and the support team guided us through the process, ensuring everything was configured correctly.

I appreciate how easy the Red Points platform is to use, even as our needs have grown over time. We've been clients since 2017, and the interface has become more intuitive despite the increasing complexity of online infringement. My team can quickly navigate the dashboard, review detections, and understand what action is being taken without needing constant training. The automated email reports are a big plus, providing clear visibility into ongoing activity and new issues without requiring daily logins, which helps us stay aligned across teams. The enforcement team is proactive and engaged, regularly suggesting practical improvements, such as their recommendation to clean up unutilized replicas in the portal, which helped us streamline our workflow and focus on higher-priority cases.

What I value most about Red Points is their fast response time and the consistency of the results they deliver. When issues come up, we know they will be addressed quickly, which makes a real difference in day-to-day operations. The customer support portal is intuitive and easy to use, especially for reporting and tracking smaller or more specific cases without friction. The support team has also been a strong point throughout our experience. Communication is clear and timely, and we always feel supported when questions or edge cases arise. Mary Spyridaki, in particular, has been extremely responsive and helpful, making sure we understand next steps and that nothing falls through the cracks.