SUSE Rancher Reviews & Product Details

We used Rancher as part of a small POC to see how our microservices would behave in a Kubernetes setup. What stood out right away was how easy it was to move around the interface. Even for someone who isn’t deep into Kubernetes every day, it was straightforward to check what’s running, look at logs, and understand what’s healthy or not.

During the POC, we deployed a few basic services, including our Managed Microservices module and some integration‑related components. Rancher made it simple to see everything in one place instead of jumping between different tools or terminals. Review collected by and hosted on G2.com.

Some parts of the setup took a bit of figuring out, especially when we tried running Rancher on a local machine just to test things out. A couple of settings, like the built‑in cluster name, are locked down, so you can’t rename them the way you might want for a clean demo. It wasn’t a big issue, but it did slow us down at the start while we worked around it.

It should be a clean slate rather than fixing things up. When setting up initially or POC, I expected it to be guiding us rather than working on the stuff that's fixed. Review collected by and hosted on G2.com.

Rancher has made kubernetes adoption in our enterprise much smoother. I really appreciate how it centralize the management of multiple cluster across different environments whether on-prem or cloud.

The intuitive UI along with RBAC helps us maintain governance while giving teams autonomy.

Its built-in monitoring and logging integration reduce the need for separate tools.

Rancher has also simplified scaling our workloads and ensured consistent security policies across clusters, which was a big win for our operation team. Review collected by and hosted on G2.com.

The initial setup can feel complex for teams who are new to kubernetes and documentation could be more beginner-friendly.

While the UI is powerful, sometimes it lags when managing very large clusters.

Also upgrading Rancher version across production environments requires care planning, its not always seamless as we'd like. Review collected by and hosted on G2.com.

I value the centralized management that Rancher offers for multiple Kubernetes clusters, along with its intuitive user interface and robust role-based access control (RBAC) features. Rancher simplifies the process of scaling applications, and its integration with CI/CD pipelines contributes to more efficient deployment workflows. We use Rancher daily to manage and monitor production Kubernetes clusters, which shows its reliability and stability. Integrates well with existing CI/CD pipelines, monitoring tools, and multi-cloud Kubernetes clusters, though some initial setup is required. SUSE provides responsive and knowledgeable support, which helps quickly resolve issues during cluster management. It is easy to implement, Rancher is straightforward in familiar environments, though initial cluster configuration can take some planning. Review collected by and hosted on G2.com.

The platform offers robust capabilities, but the initial setup and configuration process can be challenging for those who are new to Kubernetes. Certain advanced features also demand a solid understanding of Kubernetes concepts, which may present a steep learning curve for beginners. Review collected by and hosted on G2.com.

One of the key reasons we chose SUSE Rancher is that it is not only backed by a strong open-source community, but it also offers enterprise-grade support. This was critical for us, as Rancher is a core platform technology underpinning our production business services.

Rancher provides excellent flexibility by being cloud- and infrastructure-agnostic. This future-proofs our deployments and gives us the ability to scale seamlessly into other cloud providers or our on-premises datacentres if required.

After iterating through a few design approaches, Rancher proved straightforward to set up, integrate, run and manage. Having the option of a paid, “production-ready” assessment carried out by a SUSE Rancher expert also gave us peace of mind that we were on the right track.

Although the SUSE Security (NeuVector ) solution has been somewhat fiddly at times and has produced a few false positives, it has nonetheless proven to be a valuable addition to Rancher. It provides us with enterprise-grade, zero-trust container security by continually scanning across the container lifecycle, providing runtime security, sophisticated threat detection, and compliance features.

Finally, I want to highlight the support we’ve received from the SUSE customer success and account management team. They have been fantastic—highly responsive, supportive, and committed to delivering an excellent customer experience. Review collected by and hosted on G2.com.

I wouldn’t say there is any specific that I dislike about SUSE Rancher, the only real thing I would highlight would be the issues we have had with SUSE security (NeuVector).

The support team have been pretty responsive though when we have highlighted issues or logged support tickets Review collected by and hosted on G2.com.

The most helpful aspect of SUSE Rancher is its easy-to-learn, consistent interface, which simplifies multi-cluster management regardless of where the clusters are running. The documentation is thorough and support is responsive, making troubleshooting and on-boarding smooth. Rancher’s reliability and seamless migration capabilities have been invaluable, allowing our developers to move workloads between on-prem and cloud with minimal changes. Integration with common Kubernetes tools like Prometheus, Grafana, Splunk, and CI/CD platforms is straightforward, and the platform’s security features, especially admission control, add an extra layer of protection. Review collected by and hosted on G2.com.

The least helpful aspect of SUSE Rancher, at least with us, is that running Rancher you need to have a management cluster to manager your downstream clusters. So if you are in the cloud, that management cluster now cost you money. It does not need to be a large cluster, but it still uses resources. SUSE Rancher can also be pretty complex, with lost of parts and pieces troubleshooting can sometimes be a bear. Review collected by and hosted on G2.com.

SUSE provides top-tier enterprise support, backed by a knowledgeable team and a strong open-source community. Whether you're troubleshooting an issue or planning a large-scale deployment, SUSE’s support channels are responsive and effective. The integration with SUSE’s broader enterprise offerings also ensures continuity and reliability for mission-critical workloads. One of Rancher's most appreciated features is its clear, well-structured documentation. From initial setup to advanced configurations, the guides are intuitive and beginner-friendly, yet detailed enough for seasoned DevOps professionals. The documentation includes practical examples, troubleshooting tips, and architectural insights that make onboarding and scaling straightforward. Review collected by and hosted on G2.com.

Although Rancher is user-friendly at the surface level, advanced configurations—such as setting up service meshes, customizing RBAC, or integrating external authentication providers—can require a deeper understanding of Kubernetes internals. This may pose a challenge for teams new to container orchestration. Rancher also requires a complex upgrade process requiring users to follow detailed, multi-step procedures. While the documentation is thorough, the upgrade process can be time-consuming and error-prone if not followed precisely. Review collected by and hosted on G2.com.

The SUSE rancher platform is good and robust. Review collected by and hosted on G2.com.

Support from SUSE for RANCHER is the worst. Even Production outage cases are not taken seriously and has to send multile reminders and escaltion.

Funny thing is SUSE does not even validate their support numbers are working or not. Example: India contact numbers are not reachable.

https://www.suse.com/support/handbook/support-contact-numbers/

India: +91 000800 919 0610

SUSE rancher v2 doe snot support rotating aws authentication keys and the workaround provided is very complicated. whereas other comeptetors have proper working and easy solutions. Review collected by and hosted on G2.com.

SUSE Rancher is widely-used and it supports all major cloud providers and on-premise Kubernetes clusters. It gives one management plane for all clusters, a common place to authenticate, do API calls (via Terraform, curl or Rancher CLI) and have role-based access via SAML, Active Directory and others. Regularly updated to the newest Kubernetes versions. Knowledgable support organization. Easy to implement, does not require consultants, can just read their online docs. Review collected by and hosted on G2.com.

The support is good, but how support subscription costs are calculated has changed a couple times in the last couple years. It was node-based, but is now CPU-based. Review collected by and hosted on G2.com.

Open approach to be able to integrate other solutions, adoption does not imply giving up integrating other tools Review collected by and hosted on G2.com.

There are two levels of support; for development environments or horizontal scaling, it might make more sense to go with the community version. Review collected by and hosted on G2.com.

It is impossible to remain indifferent towards Rancher. Either one loves and accepts him in his entirety, or hates him precisely for what it is .... and it is open, good, versatile, with huge possibilities and potential to use :) Its main advantages in my opinion are openness, massive community support, freedom to change and adapt to the required needs. In addition, its well-thought-out design and well-directed development fits the needs of the market and the changing IT environment. Currently also available, the Prime and Suite versions are a comprehensive offer for companies, including a complete environment for creating containerization and virtualization platforms anywhere with many add-ons such as security, storage, observability and application collection (SLSA) and many more. Review collected by and hosted on G2.com.

The environment is constantly evolving and providing new functionalities, so any potential problems and shortcomings are a natural consequence of this development, especially since it is a platform for managing entire ecosystems across all infrastructure variants. In the current phase of its development, it is achieving ever-increasing stability and maturity, offering more and more interesting flavors, especially in enterprise offerings. Review collected by and hosted on G2.com.