# Raaft Reviews
**Vendor:** Raaft  
**Category:** [Customer Success Software](https://www.g2.com/categories/customer-success)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 3
## About Raaft
Raaft helps SaaS companies reduce churn and collect better feedback from customers. When your subscribers hits ‘Cancel’, Raaft steps in with a no-code retention flow. You can ask subscribers why they’re leaving, and offer custom responses to get them to stick around longer. You can also collect better feedback and get higher-quality analysis to build a better product.




## Raaft Reviews
  ### 1. Hassle-free churn tracking and prevention

**Rating:** 5.0/5.0 stars

**Reviewed by:** Russell M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 22, 2023

**What do you like best about Raaft?**

I love that after initial setup Raaft runs in the background automatically saving our customers from churn.
The ability to set our own paths to send churned users down, and sign-post materials and tactics to retain them is very useful at producing a positive ROI in our business.

**What do you dislike about Raaft?**

Nothing - excited to see what new features they add around spotting potential churn.
Some direct integrations to our CRM and Slack would be nice too.

**What problems is Raaft solving and how is that benefiting you?**

It allows us one last chance at saving customers who have decided to churn.
The fact this is automatic and can send customers down different potential save paths is incredibly useful at not only saving customers, but identifying reasons why people are leaving.

  ### 2. Great leading indicator reveals customers who are "about to churn", so we can try to save them.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Costas P. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2023

**What do you like best about Raaft?**

The personal assistance we received when first signing up was game-changing. It required customizing our CRM (Hubspot) and the Raaft team helped us implement everything at no additional cost. They've been just as helpful anytime we've asked anything of them for the past 1.5 years since!

**What do you dislike about Raaft?**

I wish there was a way to synchronize the nice dashboard reports within Raaft, *into* Hubspot so that we can enjoy that same reporting from within our crm. This is more of a "nice to have" than a requirement but it sure would be helpful.

**What problems is Raaft solving and how is that benefiting you?**

Great leading indicator revealing customers who are "about to churn", so we can try to save them. Also provides a good mix of objective + subjective feedback from customers who have churned. Lastly, the platform has successfully converted a number of almost-cancellations into downgrades. These are nice wins for us without having to involve a human team member.

  ### 3. Understanding why clients leave allowed us to make necessary improvements

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luisa Salcedo f. | Head of Growth, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 14, 2023

**What do you like best about Raaft?**

I appreciate Raaft's user-friendly interface, analytics and insights from customer feedback, and seamless integration with other platforms that make it easy for our SaaS to collect and analyze churn-customer feedback, so we can use it to improve our flows

**What do you dislike about Raaft?**

I believe Raaft could improve its pricing structure and customization options to better meet the needs of its users and provide greater flexibility for businesses looking to gather and analyze churn customer feedback

**What problems is Raaft solving and how is that benefiting you?**

Raaft's platform helps us efficiently collect and analyze churned customer feedback. With this valuable insight, we can take targeted actions to improve our retention rates and ultimately our growth rates.



- [View Raaft pricing details and edition comparison](https://www.g2.com/products/raaft/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+13%3A53%3A00+-0500&secure%5Bsession_id%5D=7c811072-5ff3-4c83-8f4c-6ba416ed8f0f&secure%5Btoken%5D=8548933877df42b2fdbac282183db7fd1a9018cb97ea98d129d2a9eff1cc1ebc&format=llm_user)

## Raaft Features
**Customer Information**
- Customer Health Scores
- Customer Monitoring
- Customer Profiles
- Playbooks
- Customer Segments
- Product Engagement
- Surveys

**Predictions**
- Churn Risk
- Upsell Opportunities
- Custom Triggers
- Machine Learning

**Platform**
- Reporting & Dashboards
- API & Integrations
- Data Import & Export Tools
- Workflow Capability
- Notifications
- Customization
- Scalability
- Data Security
- Performance & Reliability
- User, Role, and Access Management

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Customer Success**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

## Top Raaft Alternatives
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