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Raaft Reviews & Product Details

Raaft helps SaaS companies reduce churn and collect better feedback from customers. When your subscribers hits ‘Cancel’, Raaft steps in with a no-code retention flow. You can ask subscribers why they’re leaving, and offer custom responses to get them to stick around longer. You can also collect better feedback and get higher-quality analysis to build a better product.

Seller

Raaft

Languages Supported

English

Product Description

Raaft was built to help SaaS companies reduce churn and collect feedback from cancelling customers. When your customer clicks the ‘Cancel’ button, Raaft steps in with a customized retention flow that you build and manage. You can ask customer why they’re leaving, and offer customized responses to get them to stick around longer. You can create and manage retention flows in your Customer Success Team - no developer time required. Start saving time, collecting feedback, and saving customers with Raaft.

Overview by

Miguel Marques

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Raaft Media

Create custom cancellation flows for customers in order to collect feedback on why they're leaving, and even offer responses to get them to stick around.

Review your customers feedback to help make more informed product decisions.

View real time data from any all customers who enter your retention flow right inside your Raaft dashboard.

Raaft Reviews (3)

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RM

Russell M.

Small-Business (50 or fewer emp.)

6/22/2023

"Hassle-free churn tracking and prevention"

5/5

What do you like best about Raaft?

I love that after initial setup Raaft runs in the background automatically saving our customers from churn.

The ability to set our own paths to send churned users down, and sign-post materials and tactics to retain them is very useful at producing a positive ROI in our business. Review collected by and hosted on G2.com.

What do you dislike about Raaft?

Nothing - excited to see what new features they add around spotting potential churn.

Some direct integrations to our CRM and Slack would be nice too. Review collected by and hosted on G2.com.

CP

Costas P.

CEO

Small-Business (50 or fewer emp.)

1/27/2023

"Great leading indicator reveals customers who are "about to churn", so we can try to save them."

5/5

What do you like best about Raaft?

The personal assistance we received when first signing up was game-changing. It required customizing our CRM (Hubspot) and the Raaft team helped us implement everything at no additional cost. They've been just as helpful anytime we've asked anything of them for the past 1.5 years since! Review collected by and hosted on G2.com.

What do you dislike about Raaft?

I wish there was a way to synchronize the nice dashboard reports within Raaft, *into* Hubspot so that we can enjoy that same reporting from within our crm. This is more of a "nice to have" than a requirement but it sure would be helpful. Review collected by and hosted on G2.com.

What problems is Raaft solving and how is that benefiting you?

Great leading indicator revealing customers who are "about to churn", so we can try to save them. Also provides a good mix of objective + subjective feedback from customers who have churned. Lastly, the platform has successfully converted a number of almost-cancellations into downgrades. These are nice wins for us without having to involve a human team member. Review collected by and hosted on G2.com.

LF

Luisa Salcedo f.

Head of Growth

Small-Business (50 or fewer emp.)

3/14/2023

"Understanding why clients leave allowed us to make necessary improvements"

5/5

What do you like best about Raaft?

I appreciate Raaft's user-friendly interface, analytics and insights from customer feedback, and seamless integration with other platforms that make it easy for our SaaS to collect and analyze churn-customer feedback, so we can use it to improve our flows Review collected by and hosted on G2.com.

What do you dislike about Raaft?

I believe Raaft could improve its pricing structure and customization options to better meet the needs of its users and provide greater flexibility for businesses looking to gather and analyze churn customer feedback Review collected by and hosted on G2.com.