--- title: Qwaiting Reviews meta_title: 'Qwaiting Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Qwaiting works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 10 scale: '5' date_modified: '2026-09-29' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Qwaiting Reviews **Vendor:** Shrivra **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 10 ## About Qwaiting Qwaiting is a leading SaaS-focused queue management software that helps industries deliver faster, smarter, and more personalized experiences. Designed for enterprises and growing businesses, Qwaiting replaces frustration with freedom. It lets customers check in virtually, wait remotely, and get served seamlessly, while giving organizations real-time visibility into operations, staff performance, and customer flow. From retail and healthcare to government offices and banks, Qwaiting helps businesses increase service efficiency, boost satisfaction, and turn waiting time into engagement time. With intuitive setup, multi-location management, and predictive data insights, Qwaiting integrates effortlessly into your daily operations and brand experience. Trusted globally by leaders like DHL Express, Skechers, Singtel, the Ministry of Health Singapore, and Changi Airport, Qwaiting empowers organizations to move from managing queues to mastering customer experiences. Start your transformation today with a free 14-day trial. No credit card required. ## Qwaiting Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users enjoy the **ease of use** of Qwaiting, praising its seamless integration and intuitive interface for efficient management. (3 reviews) - Users admire the **easy setup** of Qwaiting, allowing quick onboarding and immediate benefits for managing appointments efficiently. (2 reviews) - Users appreciate how Qwaiting streamlines **appointment management** , optimizing bookings and reducing no-shows effectively. (1 reviews) - Users love the **automatic scheduling** feature of Qwaiting, enhancing appointment management and operational efficiency significantly. (1 reviews) - Users love the **automation efficiency** of Qwaiting, streamlining bookings and reducing no-shows effortlessly in their clinics. (1 reviews) - Calendar Integration (1 reviews) - Customer Support (1 reviews) - Customization (1 reviews) - Easy Scheduling (1 reviews) - Users appreciate the **helpful messaging features** of Qwaiting, enhancing team communication and streamlining the recruitment process. (1 reviews) **What users dislike:** - Users find the **limited customization** options of Qwaiting to be a drawback in adapting the product to their needs. (1 reviews) - Users find the **mobile version cumbersome** , taking too long to manage appointments and interviews effectively. (1 reviews) ## Qwaiting Reviews ### 1. Efficient Queue Management with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Angela R. | Marketing, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 16, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qwaiting?** I like how Qwaiting helps us manage customer queues and appointments more efficiently. It's really easy to use and makes organizing user flow and reducing unnecessary waiting much simpler. The digital queue management feature really stands out and helps us keep the customer flow organized without relying on manual queue handling, providing a smoother check-in experience. **What do you dislike about Qwaiting?** One area that could be improved is the initial setup and configuration. **What problems is Qwaiting solving and how is that benefiting you?** Qwaiting helps us manage customer queues efficiently by organizing user flow, reducing waiting time, and providing a smoother check-in experience. It reduces crowding and keeps customer flow organized without manual handling. The digital queue management and appointment scheduling features make our team's handling of customers easier throughout the day. ### 2. Qwaiting Simplifies Customer Management and Reduces Wait Times **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal S. | Operations Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 10, 2026 **What do you like best about Qwaiting?** Qwaiting makes customer management simple and efficient. Its appointment scheduling, virtual queue, kiosk check-in, and real-time updates help reduce wait times, improve service quality, and create a better customer experience. **What do you dislike about Qwaiting?** No major downsides from my experience. Qwaiting has been a reliable and efficient solution for managing customer flow and appointments. **What problems is Qwaiting solving and how is that benefiting you?** Qwaiting helps us reduce wait times, manage appointments efficiently, and improve customer satisfaction. It has streamlined our operations and made service delivery more organized and productive. ### 3. QWaiting Makes Queue Management Simple and Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 21, 2026 **What do you like best about Qwaiting?** QWaiting is a simple and efficient queue management system. It is easy to use, well organized, and helps manage customer flow smoothly. The display and ticketing features are very useful, and overall it provides a professional experience. **What do you dislike about Qwaiting?** Nothing much of features and options at all **What problems is Qwaiting solving and how is that benefiting you?** It solved the problems facing in reception area that parents and other visitors are waiting to attend by any free reception staff and then wait further for accounts etc departments ### 4. Easy, Straightforward to Use, with Helpful Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lavaughn . | Manager, Customer Service, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 29, 2026 **What do you like best about Qwaiting?** What I appreciate most about Qwaiting is how easy and straightforward it is to use, along with the helpful technical support. **What do you dislike about Qwaiting?** Nothing comes to mind at this time. It is working as expected **What problems is Qwaiting solving and how is that benefiting you?** We’re able to monitor how long it takes to serve a client, as well as how long it takes for a CSR to meet with a client. ### 5. Effortless Appointment Management with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Emmy M. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 24, 2025 **What do you like best about Qwaiting?** I love how Qwaiting has transformed the way I manage my Aesthetic clinic by automating bookings, which allows me to handle walk-ins and online appointments seamlessly and without hassle. The software's ability to send automated reminders to clients before their sessions has significantly reduced my customer no-show rate, keeping my clients informed and engaged. I also appreciate how Qwaiting integrates effortlessly with my existing staff attendance system and billing software, creating a cohesive workflow that enhances my operational efficiency. The initial setup process was impressively easy, with the team deploying the software within minutes to ensure a fast onboarding experience. This efficiency in setup and operation, combined with its customization and integration features, makes it deserving of a perfect recommendation score from me. I wholeheartedly recommend Qwaiting to anyone dealing with appointment and billing issues, deserving a big 10/10 from my perspective. **What do you dislike about Qwaiting?** It worked well for me. I don't have any issues **What problems is Qwaiting solving and how is that benefiting you?** I use Qwaiting to automate bookings, manage walk-ins and online appointments smoothly, and reduce no-shows with automated client reminders, while easily integrating with my attendance and billing systems. ### 6. My review for Qwaiting **Rating:** 4.0/5.0 stars **Reviewed by:** Satish v. | US IT Recruiter, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 11, 2025 **What do you like best about Qwaiting?** Qwaiting is to run appointments for the walk-in interview, user interface is not bad, it reduces waiting time by generating the token system with less clicks, sms notification is really helpful for our team for easy access at the front desk, tokens are issued for everyone digitally which makes recruitment process easy **What do you dislike about Qwaiting?** mobile version could have been made easy it takes long time while managing the appointments and interviews, managing through mobile is not easy takes long time browsing **What problems is Qwaiting solving and how is that benefiting you?** issuing of tokens for the interviews has made hassle free which solves the crowding issues, it takes long time managing everything manual with the help of qwaiting the process has been made easy ### 7. This product has changed how I manage my angry customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 10, 2024 **What do you like best about Qwaiting?** Easy and intuitive interface makes it easy to use. **What do you dislike about Qwaiting?** It does not offer a lot of customizability. **What problems is Qwaiting solving and how is that benefiting you?** I am running an online VPN service I want my customers to reach out to me in an orderly manner. ### 8. Simple and Efficient for Managing Customer Queues **Rating:** 5.0/5.0 stars **Reviewed by:** Jyoti P. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 19, 2023 **What do you like best about Qwaiting?** It allows customers to join a virtual queue using their smartphones and receive real-time updates about their wait time, which can help reduce frustration and increase customer satisfaction. **What do you dislike about Qwaiting?** Till now, I haven't faced any issues. It's great software. Highly Recommended. **What problems is Qwaiting solving and how is that benefiting you?** One of the main problems Qwaiting is solving is long wait times. By allowing customers to join a virtual queue and receive real-time updates about their wait time, it helps reduce frustration and improve the overall customer experience. This can lead to increased customer satisfaction and loyalty, which is beneficial for businesses. Qwaiting also helps businesses manage their queues more efficiently, which can save them time and money. By providing valuable data and analytics, Qwaiting can help businesses optimize their operations, identify bottlenecks, and make informed decisions about staffing and resource allocation. Overall, Qwaiting is helping businesses improve their customer service and streamline their operations, which can lead to increased profitability and growth. ### 9. Best Queuing Software With Advanced Features **Rating:** 5.0/5.0 stars **Reviewed by:** Amita S. | Business Owner, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 07, 2022 **What do you like best about Qwaiting?** Qwaiting is the best queuing software available in the market. It helps us to reduce customer waiting time and significantly affects staff productivity. Very easy to operate. **What do you dislike about Qwaiting?** Till now, I don't find any difficulty while using this queuing software. **What problems is Qwaiting solving and how is that benefiting you?** As I wrote, it helps us in reducing customer waiting time. With the Remote Management feature, we can manage our business from anywhere. ### 10. Impressed With All The Features Of This Software!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 14, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Qwaiting?** Qwaiting provides the best queue management software for managing customers' queues very efficiently. I just want to say that it is very easy to understand for using on daily basis. Very impressed with all its features. **What do you dislike about Qwaiting?** I didn't find any negative thing about this software. **What problems is Qwaiting solving and how is that benefiting you?** It is very helpful for managing long queues and boosting the customer experience as well. ## Qwaiting Discussions - [What is Qwaiting used for?](https://www.g2.com/discussions/what-is-qwaiting-used-for) - [View Qwaiting pricing details and edition comparison](https://www.g2.com/products/qwaiting/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+18%3A05%3A53+-0500&secure%5Bsession_id%5D=d3c87804-35a8-429d-8080-ccff36be9fa9&secure%5Btoken%5D=4f3c19a507c402a90d6d08049f31497569c2046f8ba04b616769d6b71ac78af1&format=llm_user) ## Qwaiting Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications - Recurring Appointments - Automated Scheduling - Group Scheduling **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text - Generative AI **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Access Controls/Permissions - Customizable Forms - Customizable Templates - Availability Management - Wait List Management - Mobile Access - Client Portal - Data Import/Export - Appointment Management - Email Marketing - Client Management - Employee Management - Client Database - Online Booking - Reporting & Statistics - SMS Messaging - Credit Card Processing - API - Multi-Location - Email Management - Customer History - Calendar Management - AI Copilot - Activity Dashboard ## Top Qwaiting Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (325 reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - 4.6/5.0 (5,549 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,337 reviews)