Qualified Reviews & Product Details

Easy to use. The implementation was straightforward, and the customer success team was very helpful in getting our team up and running. They were knowledgeable, patient, and understanding throughout the process. Review collected by and hosted on G2.com.

can't think of anything at the moment, but will share if something should come up. Review collected by and hosted on G2.com.

The ability to see visitors on our website in real time and be able to help them via the AI chatbot Review collected by and hosted on G2.com.

Some of the reporting can be better but really no issues Review collected by and hosted on G2.com.

We actually brought in Qualified specifically to use their AI, Piper, who we call Lena. I helped out with the onboarding from the BizOps side to make sure it integrated smoothly with Salesforce, and our Qualified rep, Elle, was incredibly helpful throughout the whole process. She made the rollout super smooth and ensured everything was set up perfectly. Now, Lena automatically grabs our web traffic, qualifies leads, and books meetings for the sales team around the clock. The UI is clean, the performance is solid, and the ROI was obvious almost immediately. It has been a huge win for us Review collected by and hosted on G2.com.

Nothing really from my side. I don't speak for the whole team since I haven't used it as much day-to-day, but from what I saw during the onboarding with Elle and getting Lena set up, it does exactly what we brought it in to do. Review collected by and hosted on G2.com.

I love the ease of use from an operations standpoint and how customizable Qualified has been. The AI chat functionality was unlike our previous chat provider and has increased engagement by answering questions according to our branding and best practices. Another thing we have loved so far has been the support from the Qualified Implementation and Solution Architect team. They have been with us from day 1, consistently supporting us and ensuring we get the best use of the tool. The implementation process was pretty easy, with the team ensuring we met a tight installation date. Review collected by and hosted on G2.com.

Would like to be able to extract specifics from Conversations in reporting. To analyze deeper by key words and topics. Review collected by and hosted on G2.com.

I like how easy it is to deploy and configure updates to Qualified, and how deep the product goes in terms of its ability to develop custom experiences for different types of leads. We want to rapidly iterate on our chat experience to make improvements, and so the ability to deploy and configure updates without having an engineer involved is essential. We can launch and test new capabilities, all within the Qualified platform, and deploy to our website immediately. Setup with Qualified was fairly easy. With the right development resources on our end, plus the support of a CSM from Qualified, we were able to launch Qualified on our website in a little bit over a month. Review collected by and hosted on G2.com.

One thing we've discussed with Qualified is that we want more granular ability to edit our AI avatar. Additionally, we'd like to be able to deploy Qualified's agent in other channels. Specifically, we'd like to deploy Qualified's agent in WhatsApp. It's currently only available on the web. Review collected by and hosted on G2.com.

The team is absolutely incredible. We have had a few different CSMs over the years and every single one of them exceeded expectations. I can't say enough good things about the team and the level of insights and support that they continuously provide. The product is also my favorite chatbot I have ever used Review collected by and hosted on G2.com.

There is nothing that I dislike about Qualified Review collected by and hosted on G2.com.

I think what I like most about Qualified is its nuance and its ability to learn. We can add knowledge into the chatbot, and it integrates well with our website, HubSpot, and Salesforce, really bringing everything together. It plays nicely with all the other tools, giving customers a really good experience and allowing us to get to them quickly. Review collected by and hosted on G2.com.

I think the navigation user interface, user experience is a little confusing to navigate. There's a lot of options. And even though I've been working on it with the QSA's that are fantastic, Zach and also Lauren, it's when I try to go in there myself, I feel like I'm a little bit lost, and I'm clicking around quite a bit. So I think it could be more straight the UI, UX. Review collected by and hosted on G2.com.

I love the level of granular control I have over the content our AI SDR Kai accesses and how he leverages that content. It's great that I can remove outdated or confusing site pages to streamline Kai's knowledge base. I also appreciate being able to upload PDFs so Kai can access valuable gated content. The feature that lets me elevate certain site pages to 'offers' is fantastic because it ensures Kai points visitors to high-value lead generation pages when the conversation naturally leads that way. Best of all, doing all of these tasks is easy and intuitive. Having this control makes Kai as effective as a salesperson who never sleeps, ensuring accurate and brand-appropriate information is served to visitors. The training instructions and content settings are easily editable, allowing our AI Concierge to keep up with rapid industry changes. Lastly, I was only involved in setting up Kai's content knowledge base, and that was very easy. I heard no complaints from other members of the pre-launch team. Our Qualified representative, Lori, wonderfully guided me and was incredibly responsive to my questions. Review collected by and hosted on G2.com.

There are several options for placing the chat box on the screen, each with their own pros and cons. We found that the option we originally wanted to go with wouldn't work on our site without extensive design changes because adding the gutter to the right pushes all site content and design elements to the left, and our theme's responsive design did not handle it well. **IMPORTANT NOTE: this isn't Qualified's fault; it just might not work for your site either.** The next best option was to have Kai open in a floating window minimized at the bottom right of the screen. The downside of that is that it covers over site content. I think it would vastly improve if the floating window could be draggable, so the user could just move it out of the way to see content beneath it. At present, it remains fixed, so the user has to close and reopen the chat window any time it's blocking something they need to read. Review collected by and hosted on G2.com.

UX, onboarding, support, engagement, and reporting. Review collected by and hosted on G2.com.

There is a lot of refinement that goes into onboarding the AI SDR. Review collected by and hosted on G2.com.

I like that Qualified is easy to use with a simple interface. The fact that the chatbot crawls our site and updates itself is a real plus. It can chat in many languages, reaching visitors in their own language. I appreciate the amazing customer success managers who stay with you throughout installation and usage.

The snippets allow me to train the chatbot on answers that may not be apparent on our webpages. For example: What is the best Vision System to use? What's the latest software for my product? This has greatly helped us keep the bot current.

Qualified is integrated with our Salesforce instance, helping move leads quickly through our sales process. It has greatly helped us accelerate our initial sales process. Review collected by and hosted on G2.com.

I don't use Qualified's video chatbot. The platform has had some difficulties helping customers with detailed support questions. Review collected by and hosted on G2.com.