Qualified Reviews & Product Details

The platform is robust and can fulfill all our companies needs for chat and scheudling meetings with a variety of ways prospects can engage with our content (traditional chat, voice, AI SDRS, scheduling meeting within the chat and buttons and forms). The support they offer is also best in class. Review collected by and hosted on G2.com.

literally nothing. This was the easiest tech I have ever onboarded. Our rep, Jennifer, was buttons up with an easy to navigate task list and expectations that were clearly spelled out. The product itself is intuitive, can easily be trained, integrations with our CRMs and performs on our site exactly as intended. Review collected by and hosted on G2.com.

Qualified is routinely adding new capabilities. The integrations into other systems are robust. And their customer service is very hands-on. Review collected by and hosted on G2.com.

CSMs do a lot of execution which means as an Ops person, it's easy to fall into the uncomfortable position of not having enough familiarity with the system to execute changes myself. That being said, that's not so much a Qualified issue as a it is an internal Ops issue! Review collected by and hosted on G2.com.

The software is great. That said, the best thing about Qualified is their Customer Success team. Our CSM has been nothing short of extraordinary. Her support over the past year using Qualified has helped us get the most out of it. From the prospect experience on our site, to lead routing, and the AI capabilities, I cannot recommend Qualified enough to any team.

In terms of the tool itself, it's easy to use. Qualified emphasizes a lot of support during your initial implementation. The AI capabilities of the tool continue to be iterated and advanced. Review collected by and hosted on G2.com.

It's hard to say anything here. If I had to nitpick, I would like for the tool to better identify current customers who are visiting our site. This may be an impossible feat, knowing a lot of customers who visit our site do not have pre-existing contact records. Review collected by and hosted on G2.com.

We updated our lead processes at the beginning of 2026, and the Qualified AI SDR (Piper) has been a crucial aspect of our new process. We've been able to convert web leads at a much higher rate without receiving as many "junk" leads. Review collected by and hosted on G2.com.

No negative feedback at the moment. We've been able to resolve any issues with the help of our Qualified rep (Rob Kubovic). Review collected by and hosted on G2.com.

Qualified is creating revenue for our team without creating a poor front-end experience for our users, customers, and prospects.

At the end of the day this is a revenue generation tool, and it is excelling there. Review collected by and hosted on G2.com.

There are a lot of components to Qualified. At first Qualified can feel a bit overwhelming, but their QSA team has been WONDERFUL (Rhoda) at helping us stay calm, organized and have a clean launch. Review collected by and hosted on G2.com.

I use Qualified to generate leads from our website, and I really like how versatile it is. The Salesforce sync is great, and the product updates are consistently on point. It makes the CRM sync feel seamless, and it’s also quick to set up. The updates to Piperx have been especially strong—they’ve taken the chatbot to a new level. Also, my account manager, Liz, has been really helpful. Review collected by and hosted on G2.com.

I find it would be useful to have Qualified across the whole journey from a business point of view. Review collected by and hosted on G2.com.

It is the cutting-edge technology for AI Webchat SDR and it is mostly a plug and play solution Review collected by and hosted on G2.com.

It is hard to find reasons for disliking the solution, so far it have been satisfying all of our ambitions with the tool Review collected by and hosted on G2.com.

I really appreciate their customer success team; they are absolutely phenomenal. They make onboarding to the tool easier and are able to provide valuable advice around marketing operations. It's also great having someone to bounce ideas off of sometimes. I worked with Keenan, and he was incredible. Implementing ideas with him was seamless, and he made the process straightforward. Building with Qualified would be super complicated if I were to do it myself, as I have in the past with a competitor tool, but Keenan explains things easily, taking complex topics and just building them. Also, the initial setup of Qualified was very easy. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

The UX has been designed brilliantly with user journey in mind. Very intuitive and easy to navigate (even with the upgrades)

Its integration with Salesforce is comprehensive

Piper X is a great upgrade with much easier usability

Whilst we are still early in our rollout of Piper X, we have seen great conversations which have been accurate and smooth for the visitor.

ROI whilst still early, we have seen deals created.

Support has been on point throughout the whole process with Luben, Lauren and the support desk.

Performance whilst still early is very promising and where we see we need improvements, they are easy to make.

The AI brain has come in leaps and bounds in the 1 year i have been using. Review collected by and hosted on G2.com.

Sometimes less is more. Over complication can often hinder a users journey but this is a minor and very rare occurence Review collected by and hosted on G2.com.

I really like Qualified for its ability to act as an always-on advisor and assistant to prospects visiting our website. The education and behavior customization of the bot is impressive, and it’s not just limited to web chat. The bot has a bunch of other automated activities that can be turned on and integrated. I appreciate the ability to adjust and optimize on the fly so quickly, and the use of a wide array of resources to customize the bot to exactly what we want, including brand, voice, documents, and offers. It's essentially like having an extremely knowledgeable employee. The Qualified team was also phenomenal in their assistance, helping us a lot through the setup process. Review collected by and hosted on G2.com.

There's a level of complexity to Qualified that causes some initial friction on setup. We have a lot of rules and workflow considerations when automating Qualified data flows to our automation and CRM platforms. Review collected by and hosted on G2.com.