Qualified Reviews & Product Details

We switched from another platform to Qualified, and their team was responsive and supportive throughout the procurement and onboarding process. They’re at the forefront of innovation and consistently release new features that help marketers stay competitive. Review collected by and hosted on G2.com.

Compared to our old platform, Qualified is definitely more robust and innovative, so I don’t have any complaints on that front. That said, since the company is growing extremely fast, we want to make sure our solution architect has enough internal support so she can spend more time working with us (We enjoy working with her!). Review collected by and hosted on G2.com.

The AI-powered features in email campaigns, auto-routing, agentic conversations, chatbots, auto-meeting booking, and many more are available in the Qualified platform. These fantastic features help the sales team boost pipeline. This is a great partnership in Lead Generation! Worth a try for sure! This is a great partnership in Lead Generation! Worth a try for sure! This is a great partnership in Lead Generation! Worth a try for sure! This is a great partnership in Lead Generation! Worth a try for sure! Review collected by and hosted on G2.com.

It is almost a perfect service/product. No complaints! Review collected by and hosted on G2.com.

Within in reason every time I ask for help or extra guidance, I am given it. It is hard to overstate how great the team at Qualified is. Review collected by and hosted on G2.com.

The improvement issue I asked about seems to already be underway, yet another prove point that the team at Qualified is already to help and improve. Review collected by and hosted on G2.com.

Implementing Qualified was one of the smoothest software rollouts we've had, thanks to the team's well-defined onboarding process. Our "Success Architect", Rhoda, was fantastic to work with throughout the implementation and onward. The whole experience was highly collaborative and hands-on.

Within our first month, we were already seeing measurable results that we could directly attribute to the platform. PiperX and the AI SDR capabilities have been a valuable addition to our go-to-market motion, and we're excited to continue building on the initial foundation.

On top of that, the product interface is intuitive and easy to navigate (they also have a robust academy), making it simple for our team to start using. Review collected by and hosted on G2.com.

So far, I haven't encountered anything I don't like — in terms of features or functionality we ask for, the team is quick to find a workaround or add it to their roadmap. Review collected by and hosted on G2.com.

Qualified has a real advantage because they provide a Qualified Success Architect— in our case, Robin. Her project management was consistently on point. Whenever she needed to address contract questions or technical concerns, she made sure the right people were on the call to resolve them. We always left those conversations with a clear direction and a solid path forward. Review collected by and hosted on G2.com.

In our case, our routing rules were too complicated to enter directly, and it turned into quite a chore. As a result, we had to roll it out by region. It wasn’t terrible, but it did slow things down. Review collected by and hosted on G2.com.

Qualified is an innovative platform for converting inbound traffic into pipeline through real-time, AI-driven engagement. The AI SDR experience enables more dynamic interactions compared to traditional root-and-branch logic, helping drive higher-quality engagement and smarter routing.

The implementation process is well-structured, with a clear framework, strong documentation, and helpful training resources. The partnership from the Qualified team has been a highlight, with proactive guidance and consistent support throughout onboarding and activation.

The platform also supports a flexible rollout approach, allowing for controlled activation and phased expansion, which helped ensure a smooth launch. Review collected by and hosted on G2.com.

Some custom integration features required additional validation during implementation, but the team was responsive and worked closely to resolve issues in a timely manner. Review collected by and hosted on G2.com.

Qualified removes time and unnecessary friction between a hand raiser showing interest in our solutions and the first call with our sales team. Review collected by and hosted on G2.com.

So far, we have not really faced any downsides. Review collected by and hosted on G2.com.

I like how they continue to evolve and update their product. They offer a lot of functionality in one tool including chat, email, product demo, routing, and workflow orchestration. Review collected by and hosted on G2.com.

The backend can be somewhat complicated to manage. There are a lot of moving parts in the tool and often times when one thing breaks or needs to be updated, it also needs to be updated in a number of other places, which as you can imagine, can be tricky to keep track of. There are also several areas in the tool for routing which makes the management of our routing logic quite complex. Review collected by and hosted on G2.com.

I like the ease of use and flexibility of Qualified. It's great that it can adapt to our business processes and makes it easy to onboard new users. The availability of training materials is really helpful. Our Success Architect, James, has been super helpful, always willing to go the extra mile to assist. Another thing I appreciate is the seamless interaction it provides for prospects using AI, enabling them to get information about our products and book meetings with sales easily. Review collected by and hosted on G2.com.

Some of the out-of-the-box integration with Eloqua was not working easily as other vendors have done in the past, so it required some initial work-arounds to function as our business requires. That said, James was instrumental in the initial configuration and we now have it fully working as needed. Review collected by and hosted on G2.com.

The ROI I’ve seen from Qualified has occurred quickly, and it’s been easy to allocate. Qualified has made it much easier for us to identify and engage the right people when they’re already on our website. I especially like that it helps bridge the gap between marketing activity and sales follow-up without adding a lot of manual work for either team. The platform is easy to use, and the Qualified team has also been very hands-on and helpful as we continue to optimize how we’re using it. Review collected by and hosted on G2.com.

it can be a bit tricky due to the mass amount of capabilities! Review collected by and hosted on G2.com.