Qualified Reviews & Product Details

There were, frankly, a bunch of different aspects of my experience with Qualified that I loved!

The first, and maybe the most important, as is the case with any platform, is our relationship with our CSM, Andrew Ritter. Andrew was always responsive, helpful, and thorough, walking us through even the more complex aspects of the platform with ease and understanding. That cordial simplification of the process was extremely helpful considering that we were building out an AI SDR function from scratch.

Which brings me to the second aspect of the Qualified experience that I was such a fan of, being, of course, the product. While undeniably a complex tool, given enablement by Andrew and Co, the platform actually is a very user-friendly experience.

Whether we were utilizing inbound follow-up and scheduling using Revvy, our AI SDR Qualified helped us build, enabling the bot to speak clearly and knowledgeably about our org and its products, or using Qualified for a large amount of email follow-up campaigns, with just a little tutelage, all of those processes were very easy to be built out.

Which leads to my third and final aspect, which was the results we saw! On finalizing our AI SDR and email campaign processes, Revvy became our number one source of inbound revenue by a substantial margin, in a process that was very well-received both by the marketing org as well as sales leaders and reps.

Overall, it's an excellent product, and we legitimately would not have had an inbound function, let alone such a SUCCESSFUL inbound function as we had, without Qualified. Review collected by and hosted on G2.com.

Currently, the lack of ability for more specific goals to be carried out, outside of our AI SDR wanting to book a meeting, was a bit frustrating when it came to wanting to utilize Revvy for nurture or awareness motions. But our CSM, Andrew, made us aware that this is a function that's right around the corner, so this won't be a gripe for long! Review collected by and hosted on G2.com.

Lily Weller, who has been our Qualified success architect over the past few months has been so helpful and knowledgeable about getting our AI SDR, Charity set up on the site and launching campaigns. Qualified's AI SDR has helped us get to 72.4% meeting offered to book rate, 24/7 AI SDR coverage with intelligent Q&A and qualification, as well as automated email coverage to close the gap on inbound leads that come to our site. I would very much recommend the Qualified team to other B2B companies looking to streamline their website visits and take advantage of the AI SDR (Piper) function. Review collected by and hosted on G2.com.

I don't really have anything negative to say about Qualified, any suggestions we have recommended that would make our lives easier was well-received. Review collected by and hosted on G2.com.

I really love how user-friendly the Qualified app is. It's easy as an admin to make edits and see what metrics and activity are happening. I also really like how the chat functionality works and looks compared to our last chat tool; it's much more modern, easy to read, and colorful. Teaching and onboarding new lead gen members is easy because it's so user-friendly, and it makes chatting easier. Working with Andrew Ritter at Qualified has been great because he was very helpful and patient, particularly with our specific use case and complex routing. Review collected by and hosted on G2.com.

We do have complex routing rules, so we understand that that's partly on us, but it does seem like as many times as we have reiterated the routing rules, it's not always perfect. Review collected by and hosted on G2.com.

I like that Qualified is easy to use and has great client support. The onboarding process is straightforward, which I really appreciate given our small team's limited time and resources. The AI generally works well, which helps us assist visitors in self-help for inbound sales. The initial setup was very easy. Review collected by and hosted on G2.com.

Sometimes it's hard to change certain responses the bot gives or provide more oversight over what qualifies a user. We are still in testing though, so it could be that more work is needed on our side. Review collected by and hosted on G2.com.

I love how Qualified is customized and customizable. I really appreciate how we're able to train it to our company's unique context. The AI engine is really nimble and dynamic, allowing us to personalize what we say in both email and chat for different clients and prospects. It supports a lot of programming and customization with prompting, picking up nuances that are hard to personalize at scale, even with an SDR team. Additionally, the initial setup was pretty easy; Neil and the CSM team were really hands-on in helping us get everything up and running. I also think the Qualified meeting links are a really valuable feature. Review collected by and hosted on G2.com.

I think some of the interfaces in the back end could use a little update. I also wish there was a little bit more reporting capability specifically on the email campaigns. Review collected by and hosted on G2.com.

What I like most about Qualified is how well it helps turn website traffic into real sales conversations. The AI chatbot engages visitors in a way that feels natural and relevant, and it does a good job qualifying intent before passing conversations to sales. That has made a noticeable difference in the quality of inbound leads we receive.

The Salesforce integration is another big plus. Data syncs cleanly, routing works as expected, and it fits smoothly into our existing sales process. We also like how much control we have over targeting and messaging, whether that’s based on the page someone is on, their level of intent, or the account they belong to.

Our Success Architect, Neil, is amazing to work with and made the implementation process easy and seamless, working to help train both our Marketing and BDR teams.

Overall, Qualified feels built for B2B teams that care about lead quality, not just chat volume. It has helped us capture opportunities we would have otherwise missed while still keeping the experience professional and on brand. Review collected by and hosted on G2.com.

There’s nothing in particular that I dislike about Qualified. Like any platform, there is a learning curve when getting everything fully set up and optimized, but once it’s in place, it runs smoothly and delivers consistent value. Overall, any minor challenges have been more about configuration than the product itself. Review collected by and hosted on G2.com.

Navigating the interface is straightforward and intuitive. Our QSA, Sabrina, is very knowledgeable and quick to answer questions or help resolve any issues that come up. We’ve had a great experience with the Qualified team during onboarding for the Piper AI SDR agent, and we’ve been impressed with its capabilities so far. Review collected by and hosted on G2.com.

We are new to implementing Qualified/Piper and haven't experienced any pain points or dislikes yet. Review collected by and hosted on G2.com.

What I've loved most about Qualified is how involved they are during implementation and how much they care about your success post-implementation.

When installing our AI SDR, Maddie Catinella—our Qualified Success Architect—was always available to ideate and problem solve, whether in a 1:1 call with just myself or in a group call with all of our stakeholders.

This same level of care and willingness to help has extended beyond implementation. Maddie continues to meet with us to provide recommendations to optimize our AI SDR and to help make targeted changes that will lead to an improved experience.

With Maddie, we know that no matter what happens, we will be well looked after. Her level of care and her willingness to help has instilled a lot of confidence—not only in the AI SDR's performance in the present, but long-term as well. Review collected by and hosted on G2.com.

That I can't have multiple tabs open with multiple views. Qualified's web app only allows you to work in one browser tab at a time.

Also, that I can't upload multiple pieces of offline content into the knowledgebase at a time. Review collected by and hosted on G2.com.

I really like using Qualified for its various features such as AI SDR, which we call Alex the AI Agent. It helps us convert high intent website traffic into qualified meetings faster with accurate routing. I appreciate the better buyer experience and measurable impact it provides. I'm a fan of the flexibility of the application and also the proactive relationship manager, Leslie Medina. The real-time website chats are excellent, and the AI assistance in data capturing and qualification is a big plus. I also find the direct calendar booking feature quite convenient. It integrates well with other tools we use like MS Teams, ZoomInfo, Google Ads, and Salesforce. The initial setup was smooth, making the transition easy for us. Review collected by and hosted on G2.com.

The live chat agent round robin feature needs to be more flexible. Every agent should have an equal number of opportunities. It's been 2 months since we launched it in our team, and we're still learning and exploring with the help of the relationship manager. Agents who are available on the chat should get rotation instead of those who are unavailable. This ensures that if an agent takes a quick break, they won't miss out on chats. Review collected by and hosted on G2.com.

I like how flexible Qualified is to tweak how it responds to questions. The support has been great for getting it up and running quickly. I also appreciate the ability to set up multiple ways to interact with the bot. The way it helps increase the capacity of our BDR team by allowing us to automate outreach while focusing on high-value outreach is invaluable. Review collected by and hosted on G2.com.

I find it confusing when deprecated features are not removed from the product as it's not obvious that I should not use those features. Review collected by and hosted on G2.com.