Quack Features

Presents information about the individual being called before the call begins. 17 reviewers of Quack have provided feedback on this feature.

Based on 18 Quack reviews. Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

As reported in 17 Quack reviews. Allows a supervisor to listen to a call and train in real time.

Based on 17 Quack reviews. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary. 18 reviewers of Quack have provided feedback on this feature.

Decides response type by determining if voice is a human response or an answering machine. This feature was mentioned in 17 Quack reviews.

Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department. 17 reviewers of Quack have provided feedback on this feature.

Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry. This feature was mentioned in 17 Quack reviews.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.