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By Quack
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How would you rate your experience with Quack?
Preview Dialing
17 reviewers of Quack have provided feedback on this feature.
Presents information about the individual being called before the call begins.
Progressive Dialing
18 reviewers of Quack have provided feedback on this feature.
Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.
Predictive Dialing
Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.
Whisper Coaching
Based on 17 Quack reviews.
Allows a supervisor to listen to a call and train in real time.
Callback Scheduling
Reschedules calls within the software itself, either through a prompt or by the agent themselves.
Call Recording
As reported in 18 Quack reviews.
Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.
Voice Activity Detection
Decides response type by determining if voice is a human response or an answering machine.
Interactive Voice Response (IVR)
Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.
Call Scrubbing
This feature was mentioned in 17 Quack reviews.
Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Call Prioritization and List Optimization
Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.
Compliance Monitoring
Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.
Speech Analytics and Sentiment Analysis
Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.
