[
Quack Reviews
](https://www.g2.com/products/quack/reviews)

[
Quack Reviews
](https://www.g2.com/products/quack/reviews)

# Quack Features

##### 
## Dialing Options (3)

Preview Dialing

Presents information about the individual being called before the call begins.

Progressive Dialing

Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Predictive Dialing

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

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##### 
## Agent Tools (3)

Whisper Coaching

Allows a supervisor to listen to a call and train in real time.

Callback Scheduling

Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Call Recording

Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

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##### 
## Automation (3)

Voice Activity Detection

Decides response type by determining if voice is a human response or an answering machine.

Interactive Voice Response (IVR)

Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

Call Scrubbing

Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

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##### 
## Agentic AI - Auto Dialer (2)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Cross-system Integration

Works across multiple software systems or databases

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##### 
## AI Capabilities - Auto Dialer (3)

Call Prioritization and List Optimization

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Compliance Monitoring

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Speech Analytics and Sentiment Analysis

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.

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[

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4.5/5

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[
View All Alternatives
](https://www.g2.com/products/quack/competitors/alternatives)

##### Categories on G2

[
Auto Dialer
](https://www.g2.com/categories/auto-dialer)

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[
What platform offers the most accurate legal invoicing features?
](https://www.g2.com/discussions/what-platform-offers-the-most-accurate-legal-invoicing-features)[
Best-reviewed managed detection and response software
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Best media monitoring solution for large companies
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RFP Templates
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Pros and Cons Details
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