# QT9 QMS Reviews **Vendor:** QT9 Software **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.8/5.0 **Total Reviews:** 120 ## About QT9 QMS QT9™ QMS is your all-in-one quality management software. Centralize more quality data metrics than any other platform standard. Easy-to-use & ready-to-go. Fully-validated. Start a trial. All-In-One QMS QT9 provides an integrated solution with 25+ quality modules that include Document Management, Maintenance, Product, Customer, Supplier, Employee Training, ISO, FDA and regulatory compliance automation. Be more efficient with electronic signature approvals, dashboards, automated reminders, multi-site ready, approval management, web portals, user to-do lists and more. Simplify Compliance Make audits easy with one central place to see real-time data for FDA 21 CFR Part 11, FDA 21 CFR Part 210/211, FDA 21 CFR Part 820, ISO 9001, ISO 13485, ISO 14001, ISO 17025, AS9100, HACCP and SQF. Ideal for Life Sciences, Biotechnology, Medical Device Manufacturers, Pharmaceutical Companies, Laboratories, Aerospace and Defense Companies and Foods. Easy-To-Use QT9 QMS is easy to setup and use. See a demo and get started with a free trial today. We offer lots of resources including: QT9 Help, Training Academy, Support Requests, Training Webinars, Content Customization, Free Maintenance, Unlimited Training and Unlimited Support. For more information, visit QT9software.com. ## QT9 QMS Pros & Cons **What users like:** - Users find QT9 QMS very **easy to use** , with intuitive navigation and customizable workflows enhancing efficiency and accessibility. (21 reviews) - Users appreciate the **cost-effectiveness and user-friendly interface** of QT9 QMS, enhancing efficiency and ease of implementation. (14 reviews) - Users commend the **responsive and knowledgeable customer support** of QT9, enhancing their experience and confidence in the platform. (13 reviews) - Users value the **modular integration** of QT9 QMS, facilitating efficient rollout tailored to business needs. (13 reviews) - Users value the **ease of maintaining audit readiness** with QT9, appreciating organized access to critical documents and records. (12 reviews) - Customization (10 reviews) - Users value the **effective document control** in QT9, enhancing accountability and ensuring a streamlined revision process. (10 reviews) - Implementation Ease (10 reviews) - User Interface (10 reviews) - Customizability (9 reviews) **What users dislike:** - Users find that some modules are **bare bones and require extensive customization** to meet specific needs. (8 reviews) - Users find the **complex setup** challenging initially, but it becomes manageable with time and effort. (6 reviews) - Users find the **difficult usability** of QT9 QMS challenging, especially with navigation and calibration limitations. (4 reviews) - Users note **feature limitations** in QT9 QMS, including access controls and notification flexibility that hinder usability. (3 reviews) - Users experience a **steep learning curve** with QT9 QMS, requiring time and support to navigate the interface effectively. (3 reviews) - Users find the **learning difficulty** in navigating the busy interface and setup prerequisites challenging for new users. (3 reviews) - Limited Customization (3 reviews) - Users desire more **flexibility** in QT9 QMS to better tailor the system to their unique processes and needs. (3 reviews) - Limited Functionality (3 reviews) - Communication Issues (2 reviews) ## QT9 QMS Reviews ### 1. QT9 QMS Makes Audits, CAPA, and Training Records Easy to Manage **Rating:** 4.5/5.0 stars **Reviewed by:** Stefanie C. | Functional Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about QT9 QMS?** QT9 QMS we maily use document control and audit modules, and it makes it easy to pull records during audits. CAPA tracking is easy and well organized, so tasks don’t get missed. Training records are also simple to mange entry for our team. We also use the maintenance and calibration modules and they fit in fine with the rest of our workflow. **What do you dislike about QT9 QMS?** I have’t seen any problem using it so far. All issues are logged properly, follow up actions are closed faster and keeps the records clean. **What problems is QT9 QMS solving and how is that benefiting you?** QT9 QMS helped us transition away from a paper based system. Now we can track everything in one place, which means less manual work and better control over our processes. It also helps us close out actions more fastest and keeps our records clean, organized and easy to manage. **Official Response from Sam Sturm:** > Stefanie - Thank you for the review. We are happy to hear you can now track everything in one place. ### 2. QT9: Excellent ISO 9001 Compliance Workflow and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie B. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about QT9 QMS?** We use QT9 for ISO 9001 compliance. The system is set up very well, functions exactly like we need it, and has good workflow. The structure and workflow are extremely important, as it bakes in your separation of duties and compliance mandates. We've used it for 6 years now, and don't plan on switching. It's a great value for the money. **What do you dislike about QT9 QMS?** There are a few menu locations and workflow inconveniences I would update (like property/equipment management), but, it's extremely functional. **What problems is QT9 QMS solving and how is that benefiting you?** We use QT9 for ISO 9001 compliance. It reinforces proper workflow, has a document repository, and helps us track issues and corrective actions. Good software! **Official Response from Sam Sturm:** > Jamie - Thank you for the 5-star review of QT9 QMS! We are happy to hear you like the workflows. We appreciate you sharing your positive experience. We have more functionality coming later this year. ### 3. Intuitive, Easy-to-Use System That Boosts Training Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin F. | Director of RAQA, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about QT9 QMS?** The system is intuitive and easy to use, which has helped improve training efficiency and overall employee engagement. **What do you dislike about QT9 QMS?** Some of the modules are bare bones and require a large amount of customization to function for our purposes. **What problems is QT9 QMS solving and how is that benefiting you?** QT9 has significantly improved training compliance and employee competency. Processes that were previously fully manual are now electronic, greatly reducing the time required for completion. In addition, collecting and analyzing data for metrics reviews has become faster, easier, and more efficient than ever. **Official Response from Sam Sturm:** > Kevin - Thank you for the 5-Star review of QT9 QMS! We are happy to hear you find QT9 easy to use. Kertrina reach out to you about any modules you need to add content to for your company. ### 4. Easy to Navigate with Simple, Effective Training Modules **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about QT9 QMS?** It is easy to navigate and the user interface and training modules are very simple to follow. The product is well built, and well maintained. **What do you dislike about QT9 QMS?** Some processes require multiple steps, and I wish their was a faster path to the end goal at times. **What problems is QT9 QMS solving and how is that benefiting you?** I am uncertain right now. **Official Response from Sam Sturm:** > Thank you for the positive review! We are happy to hear you find the interface simple to follow. ### 5. All-in-One Hub for Quality, Safety, and Maintenance Management **Rating:** 5.0/5.0 stars **Reviewed by:** Paul R. | Plant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about QT9 QMS?** It keeps everything in one place for managing quality, safety, and maintenance tasks. **What do you dislike about QT9 QMS?** It lacks the ability to request expired documents from suppliers, as well as the option for suppliers to automatically upload expired documents without direct interaction. **What problems is QT9 QMS solving and how is that benefiting you?** We currently manage our quality, safety, and maintenance systems using paper logs. Switching away from that will save a ton of time and resources. **Official Response from Sam Sturm:** > Paul - Thank you for the positive review. ### 6. Document Control That Actually Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about QT9 QMS?** QT9 makes it easy to keep everything audit-ready—docs, training, and CAPAs are organized and quick to pull up when we need them. I really like how customizable the workflows and forms are, so it fits our process instead of forcing us to change everything. The dashboards and reporting give me a clear view of what’s happening (and what’s overdue) without digging through a bunch of screens. **What do you dislike about QT9 QMS?** Sometimes the interface feels a bit busy, so it took a little time to learn where everything lives—but once you’re used to it, it’s fast. A few reports/workflows require some initial setup and tweaking to get perfect, yet the flexibility is worth it and the results are excellent. **What problems is QT9 QMS solving and how is that benefiting you?** QT9 gives me one place to log, investigate, and close out customer complaints, with clear ownership, due dates, and a clean history trail. It tightens up document control—versioning, approvals, and controlled distribution—so we’re not chasing the “latest” SOP or form. For audit prep, I can pull training records, CAPAs, change history, and supporting evidence quickly, which cuts stress and scrambling. Overall it reduces manual tracking and spreadsheets by connecting quality activities end-to-end, so nothing slips through the cracks. **Official Response from Sam Sturm:** > Thank you for the 5-star review of QT9 QMS! It is great to hear how QT9 has helped make your documents audit-ready. We do have a new interface coming out later in 2026 that is cleaner and more modern. ### 7. QT9: The essential Quality Tool for all organizations. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about QT9 QMS?** Having originally implemented QT9 in 2019 (pre-covid), it became an unrealized lynchpin for the company as a whole due to most of our employees having to work from home for an unknown amount of time during the pandemic leaving our essential workers onsite. We were able to not only continue business, it allowed our team to maintain and improve our QMS due to anyone having access to the system from virtually anywhere, so long as the associate had access to the internet. Furthermore, anytime we had an external audit from a certifying body, the auditor could remain in a conference room with our Quality team to view our entire QMS until it was time to speak with subject matter experts. All controlled documentation is easy to access, along with other critical Quality needs such as calibration and maintenance records, corrective actions and management review meeting notes. The system was so successful at our local level that our global headquarters and all sales and service centers across the world adopted the program. **What do you dislike about QT9 QMS?** Pricing has risen considerably in the past few years which potentially does not allow smaller companies or start-ups to access such a wonderful tool. **What problems is QT9 QMS solving and how is that benefiting you?** When the entire QMS is localized, variables such as spreadsheets and multiple checkpoints in regard to storage are removed saving a considerable amount of time. In addition, when a QMS is simple to access, it evokes more trust and input from all associates bringing forth the ownership of Quality to everyone within the organization. This is paramount in evoking the Quality and Continuous Improvement mindset. **Official Response from Sam Sturm:** > Thank you for the 5-Star review of QT9 QMS. We are happy to hear about your positive experience. Thank you for making your implementation and use such a success that others within your organization have adopted it. ### 8. Effortless QMS Hosting for Startups **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about QT9 QMS?** I previously used QT9 at another company and had an excellent experience, which is why I'm looking to bring it into our startup. The platform strikes the perfect balance between ease of use, robust functionality, and reasonable pricing - an ideal combination when working with tight timelines and budgets. QT9's interface is intuitive, making it easy for team members across difference departments to adopt quickly with minimal training. This ease of navigation has been a major advantage in keeping projects moving without delays. Another standout is the QT9 team itself - responsive, knowledgeable, and consistently professional. Any questions we've had were addressed promptly. We look forward to using the software. **What do you dislike about QT9 QMS?** We have nothing negative to write at this point. **What problems is QT9 QMS solving and how is that benefiting you?** We previously using a fully paper-based QMS, which made it difficult to manage documents, track changes, and ensure nothing slipped through the cracks. QT9 QMS is solving that problem by giving us a centralized, digital system where everything is organized, traceable, and easy to navigate. With QT9, we can maintain the robustness of a compliant QMS without the administrative burden that comes with paper processes. Overall, QT9 will help us build a strong quality foundation while still moving quickly. **Official Response from Sam Sturm:** > Thank you for the 5-star review of QT9 QMS! It is great to hear you are bringing QT9 QMS to another company. We are happy to hear about your positive experience. ### 9. Highly Efficient and Easily Customised to Fit Our QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Tracie D. | Vice President of Quality and Regulatory, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about QT9 QMS?** Highly efficient and with customisation to align with our QMS processes easily. **What do you dislike about QT9 QMS?** Needs better reporting for ECR management and tracking/trending reports. **What problems is QT9 QMS solving and how is that benefiting you?** Elimination of documentation errors, document number/version assignments, master file access for edits, training records management and training accountability. **Official Response from Sam Sturm:** > Tracie - Thank you for the 5-Star review of QT9 QMS! We are happy to hear QT9 is helping your team. We have new reports coming toward the end of this year. ### 10. Having used it at a previous company, I appreciated its intuitive and user-friendly interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Tom W. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about QT9 QMS?** Although we are not yet users of QT9 at our current company, I’ve had experience using it with a previous employer and always appreciated the clean, intuitive user interface. It made navigating the system and completing tasks straightforward, even for new users. Our demo experience so far has been excellent. The QT9 team has been responsive, knowledgeable, and professional. They’ve done a great job walking us through the system’s capabilities and answering our questions clearly and thoroughly. We’re looking forward to exploring the platform further and seeing how it could support our quality management goals moving forward. **What do you dislike about QT9 QMS?** We have nothing negative to write about at this point in the exploration process. **What problems is QT9 QMS solving and how is that benefiting you?** We’re exploring QT9 to centralize our quality processes, reduce manual effort, and improve visibility across departments. By automating tasks like document control, CAPAs, and training, we aim to increase efficiency and ensure compliance with industry standards. Ultimately, we hope to support continuous improvement with better data, accountability, and streamlined workflows. **Official Response from Sam Sturm:** > Tom - Thank you for the 5-Star review! We are happy to hear you had a positive experience with QT9 QMS at your previous employer, and we hope that experience continues at your current company. We appreciate you taking the time to share your positive experience. ### 11. Concurrent Licensing That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh M. | Production Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about QT9 QMS?** The concurrent licence feature is really good and works well. **What do you dislike about QT9 QMS?** Everything looks good, and I didn’t notice any flaws in the software. **What problems is QT9 QMS solving and how is that benefiting you?** Ease of implementation, helpful training modules, and solid support for CAPA, risk assessments, and nonconformance reports. **Official Response from Sam Sturm:** > Rakesh - Thank you for the positive review. ### 12. Outstanding Customer Support and Helpful Training Videos **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about QT9 QMS?** 1. Customer Support Customer Support Rep, Edward Kahan, has been impressively prompt and reliable in resolving my support requests this year. His quick responses and helpful attitude made my experience of implementing QT9 smooth and stress‑free. 2. Training Videos 3. Simple and easy to implement **What do you dislike about QT9 QMS?** 1. The help book cannot be printed in v17. 2. “Sched. Date” appears in red color for completed audits 3. No continual improvement form. Need to use PA module **What problems is QT9 QMS solving and how is that benefiting you?** ISO certifications implementation **Official Response from Sam Sturm:** > Thank you for your review of QT9 QMS. We are happy to hear you like our customer support, training videos and easy implementation. 1. The intention of QT9 is to be a paperless system. However, we are in the process of enhancing our help content with more videos and additional features. 2. We are aware of this font color and are addressing it in a future release. 3. Preventive Actions are intended to be used for Continual Improvements. In future versions, Preventive Actions module will be changing to "Continual Improvements" to closer align with the standard. In the current system, if you need to add additional details to the preventive action module to help align with your current process, you can do so in the User Defined fields. Hope this helps. Please do not hesitate to reach out to our team if you need anything. ### 13. QT9 QMS: Complete, Easy-to-Use QMS Software **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando G. | Quality Management System Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about QT9 QMS?** Complete QMS software that’s easy to use and navigate. **What do you dislike about QT9 QMS?** There is nothing I dislike about QT9 QMS. **What problems is QT9 QMS solving and how is that benefiting you?** We use it to manage our documentation database, which has helped bring more visibility and agility to our processes. **Official Response from Sam Sturm:** > Fernando - Thank you for the 5-star review of QT9 QMS! We are happy to hear you find QT9 QMS easy to use. We appreciate you sharing your positive experience. ### 14. A Quality System That Delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Amer A. | Warehouse Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about QT9 QMS?** As the Quality and Process Specialist at DECI, I’ve led the implementation of QT9 across our organization, and the experience has been largely positive. The system’s modular structure allowed us to roll out Document Control, CAPA, and Training Management in phases, which made adoption smoother across departments. QT9 has improved visibility, accountability, and traceability in our quality processes, and its interlinked modules support our ISO compliance efforts effectively. While there’s still room for improvement in report customization and mobile accessibility, QT9 has proven to be a reliable and scalable solution for our quality management needs. **What do you dislike about QT9 QMS?** While it covers the core functions well, there are times when I wish I had more control over the UDFs. The system is solid, but a bit more flexibility would go a long way in tailoring it to our specific processes at DECI. **What problems is QT9 QMS solving and how is that benefiting you?** QT9 is helping us centralize and streamline quality processes like document control, CAPA, training, and audits. It’s eliminated manual tracking, improved traceability, and made it easier to stay compliant with ISO standards. All of which saves time and boosts accountability across teams. **Official Response from Sam Sturm:** > Amer - Thank you for taking the time to share your feedback with us. We appreciate your 4-star rating and are sorry to hear that we fell short of your expectations when it comes to User-Defined Fields and customization. We value your feedback and are committed to providing the best possible service. ### 15. As a comprehensive all-in-one quality management software, QT9 truly stands out. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Head of Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about QT9 QMS?** From the start of our quality journey to find the right QMS for our org, it was clear that QT9 was the right fit. The support and demonstrations leading up to the point of integration were in another category compared to other potential providers that we had meetings with. The ability to automate approval workflows, track regulatory compliance, and manage multiple sites from one dashboard is a game-changer. Plus, the electronic signature approvals and automated reminders ensure everything stays on track and within compliance at all times. QT9 has made our quality management processes more streamlined and efficient, and the fact that it’s fully validated gives us peace of mind. **What do you dislike about QT9 QMS?** We're relatively early in our implementation but I have no issues to report at this time. **What problems is QT9 QMS solving and how is that benefiting you?** Our current QMS was put together using several different tools and platforms to achieve what QT9 is able to do in one single place. This allows me to spend more time on the content of the process than the management of the process. **Official Response from Sam Sturm:** > Jason - Thank you for the 5-Star review of QT9 QMS! It is great to hear about your positive experience with the demonstrations and support. Thanks for sharing your feedback. ### 16. Easy to use QMS Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about QT9 QMS?** The QT9 software is very user friendly. The modules are easy to use and make auditing very easy. The implementation is smooth. Our Implementation Specialist, Ricky Lopez, went above and beyond. **What do you dislike about QT9 QMS?** Good so far. I have no issues with the current version of QT9. QT9 is very receiving of recommendations for software improvements. **What problems is QT9 QMS solving and how is that benefiting you?** Keeping up with due dates and approvals used to be manual. QT9 automates task notifications and routing. This cuts out the manual work. **Official Response from Sam Sturm:** > Thank you for the 5-Star review! We are happy to hear you find the platform user-friendly. That is important to us. That is awesome Ricky has gone above and beyond! Thank you for sharing! ### 17. Great Communication and Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah H. | Director, Quality Assurance and Regulatory Affairs, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about QT9 QMS?** While our team has not yet implemented QT9, we have been very impressed by the teams communication and continued support. The various demos our team attended were very well structured and it was clear to see the ease of use with QT9. The built in compliance and usability came across as the largest strength. **What do you dislike about QT9 QMS?** Since our team has not yet implemented QT9, at this time we do not see any red flags or areas of the QT9 QMS to dislike. **What problems is QT9 QMS solving and how is that benefiting you?** Our team is currently paper based and QT9 will allow us to automate many processes and enhance our compliance. **Official Response from Sam Sturm:** > Sarah - Thank you for the 5-Star review of QT9 QMS! We hope your implementation goes super smooth. Please reach out us if we can help with anything. ### 18. Best QMS on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Ken G. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about QT9 QMS?** QT9 is the easiest, most user friendly QMS software systems on the market. I've done several ISO audits and even the auditors comment about how easy the software flows from one component to another. Managing a chemical plant, my favorite aspect to QT9 is the seamless connection between safety incidents, their corrective actions, document revisions if needed, and training on those revisions. Each countermeasure is linked and the process is easy to navigate. **What do you dislike about QT9 QMS?** I'm being extremely picky here. The maintenance module is very easy to use and does a good job at tracking calibrations, pm's, parts/supplies/materials, etc. I wouldn't say it's as good as some of the dedicated CMMS programs on the market but its pretty close. I wish you could add costs / expenses to all maintence activities which could then be used to create a maintenace budget. **What problems is QT9 QMS solving and how is that benefiting you?** QT9 made it easier to link non-conforming materials and corrective action plans directly to countermeasures and activities. Whether from a customer complaint, NCP, or other issue, QT9 manages all employee tasks resulting from root causes. It is easy to 'package' all these activities into an easy to follow 'cradle to grave' resolution. It also generates very professional formal reports that can be sent to customers or suppliers as evidence that the issue was resolved and contermeasures in place to prevent them from happening again. I was working with a very upset customer which resulted in us creating a corrective action. After reading the final report which was generated from QT9, they knew we took the matter very seriously, put together a cross functional team with a bias for action, changed how we were doing things, and ultimately validated those changes to prove the countermeasures were working. When it was all said and done, they were happy and even impressed. They're still one of our best customers. **Official Response from Sam Sturm:** > Ken - Thank you for the awesome 5-Star review of QT9 QMS! We appreciate you sharing how QT9 is the easiest, most user friendly QMS software systems on the market. That is a great compliment! Please do not hesitate to reach out to our team with anything. ### 19. It is integrated system which covers all the core QMS processes. Easy to use and cost effective. **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda H. | QMS Lead and System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about QT9 QMS?** I have used and implemented a few established eQMS systems and found that the QT9 system is competitive in terms of features and price. It is a one-stop shop for the QMS documents and quality records, and it is cost-effective due to concurrent licensing, which allows customers to need fewer licenses. All processes are straightforward and easy to implement, with a user-friendly interface. The software system is validated, and it has a great customer service support team. **What do you dislike about QT9 QMS?** Overall, I’m a happy user of QT9 QMS, as we implemented almost all the modules. Perhaps the QT9 QMS requires more control over what information users can access for the safety module, as some information is confidential, and there are limited features in linking multiple NCP, ECN, and CC to one CA, no pre-approval steps for NCP, CAPA, and Complaint action plan before implementation, and less flexibility in setting up notifications to a specific user on the document control module (by department, which is sometimes not practical). The doc request number cannot be traced once the document has been released in the system. **What problems is QT9 QMS solving and how is that benefiting you?** The QT9 system helps to remove hardcopy quality records, save storage, and allow easy retrieval of quality records during audits and eliminate lost records. **Official Response from Sam Sturm:** > Brenda - Thank you for the 5-Star review of QT9 QMS! We are happy to hear like the user-friendly interface along with our concurrent pricing model that reduces your costs for licenses. We will share your feedback with our team. ### 20. QT9 exceeded our expectations as a superior quality management system. **Rating:** 5.0/5.0 stars **Reviewed by:** William H. | System Process Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about QT9 QMS?** The Document Portal, NCR Reporting Capabilities, Auditing (both internal and external), and Customer Document Portal are essential modules for our daily operations as a service company. QT9 has consistently provided prompt and effective customer support, ensuring that our organization receives timely and satisfactory results. The system is highly user-friendly, enabling seamless operation across all levels of our organization. Since the implementation of QT9, communication gaps between districts have been effectively bridged, with key members of our team utilizing the system on a daily basis. Additionally, the integration of our previous quality management system into QT9 was straightforward and efficient, without any significant challenges. **What do you dislike about QT9 QMS?** From my perspective, the downsides of the system are minimal. The only area of concern for our organization pertains to the Customer Document Portal. Currently, when a document is revised, an email notification is sent to alert staff members within our organization, but customers do not receive these alerts. As a result, it falls to our team to manually inform customers of any revisions made to R&M documentation. If this adjustment were made to the QT9 system, it would further enhance its effectiveness and make it a near-perfect solution from our standpoint. **What problems is QT9 QMS solving and how is that benefiting you?** As a service-oriented company, we manage hundreds of documents related to the repair and maintenance of our products. Ensuring these documents are consistently updated and effectively distributed both internally and externally is critical to maintaining the quality and reputation of our organization. The Document Portal and Customer Document Portal have streamlined this process, making it efficient and seamless. Additionally, the Quality Management System (QMS) has significantly improved communication regarding NCRs between districts, ensuring accuracy and ease in the exchange of information. **Official Response from Sam Sturm:** > William - Thank you for the detailed 5-Star review of QT9 QMS! We are happy to hear that our solution has exceeded your expectations. Thank you for the suggestion on the Customer Document Portal. We will share it with our team. Please do not hesitate to reach out to us. ### 21. QT9 streamlined our quality system **Rating:** 5.0/5.0 stars **Reviewed by:** Christine D. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about QT9 QMS?** Having our QMS in one spot is a game changer.This date driven system with automatic reminders makes it almost impossible to forget something. The training module has made it so easy to keep track of who knows what and once its set up, training new hires and training on document revisions is a breeze. **What do you dislike about QT9 QMS?** There's nothing I dislike about QT9. I've yet to implement our risk program due to it not having a risk formula built in for consistency, but I'm hoping in the future it will. **What problems is QT9 QMS solving and how is that benefiting you?** Training - Having it date driven, abililty to create profiles for the repeat yearly trainings and being able to setup job titles the correlate with the documents makes it so easy when new associates onboard. Document Control - Having all our documents in one module and being unable to revise a document until all the steps are followed has been huge with ensuring revisions are correct and the training is automatic on the revisions. **Official Response from Aiden Carlson:** > Christine - Thank you for the 5-Star review! We are happy to hear you like QT9's training module. That is great it helps you with new hires. Thank you for sharing your positive experience! ### 22. Best Value for QMS Investment **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis C. | Quality and Regulatory Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about QT9 QMS?** Concurrent logged in licensing with unlimited users. Budget is known each year and predictable. Do not have to spend additional but limited budget for "light" users, power users, and those in between. Employee portal for training record completion not taking up active user license. Doc Portal add on absolutely worth it. Best mix of "out of the box" QMS software that reduced overall implementation and integration workload. The "User Defined Fields" provides great customization ability for our specific company needs while maintaining the QT9 provided validation. Our integration specialist (thank you James!) was quick to provide support when we had issue with importing records at the start. The "QT9 University" that is included has provided our basis for training new users on our QMS. **What do you dislike about QT9 QMS?** Like any software, there are some minor user interface issues experienced. **What problems is QT9 QMS solving and how is that benefiting you?** Document Control: Moved from a paper based workflow to 100% digital workflow. This allowed folks at other sites and those who work remote to provide direct collaboration and approvals. ManageS and control all our documents that requires approval and revision control such as our marketing colladeral, labeling, SOPS, WIs, and even regulatory documents. CAPA Management: Directly improved our ability track open CAPAs vs our legacy paper system. No longer need a "spreadsheet" to issue CAPA numbers. Ability to direcly link CAR records to others such as Quality Events, NCs, and Deviations really helped with investigations. Training: Ability for light/ non-everyday users to log into dedicated employee portal to complete training has been great. Ability to directly link training needs and completion across documents and "skill sets" has improved our overall training KPIs. **Official Response from Sam Sturm:** > Curtis - Thank you for the 5-Star review of QT9 QMS! We are always happy to hear you share what a great value QT9 QMS is. Thanks for sharing your positive experience with your integrations specialist as well! We look forward to working with you more. ### 23. A Must-Have for Quality Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Jacquelyn L. | PMO and Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about QT9 QMS?** The system is reliable, easy to navigate, and has helped us tighten up our processes. The search function is super helpful, and I like that we can easily pull reports when we need them. It’s made audits a lot less stressful. **What do you dislike about QT9 QMS?** It would be nice if there were a little more flexibility with the dashboard layout, but that’s a small thing compared to how well the system works. **What problems is QT9 QMS solving and how is that benefiting you?** Keeping up with due dates, approvals, training, and corrective actions used to be manual and tedious. QT9 automates task notifications and routing, cutting down follow-up work. **Official Response from Sam Sturm:** > Jacquelyn - Thank you for the 5-Star review of QT9 QMS! We are happy to hear about the reliability and ease of navigation. Please reach out us if we can help with anything. ### 24. 1 price tag for a full, easy-to-use eQMS; no BS, no add-ons **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua E. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about QT9 QMS?** The sales and support staff are helpful and knowledable about the product and it's application, the system is simple, yet is a fully functional eQMS, has a streamlined user interface, and there were no add-ons pitched. 1 price tag for a full eMQS system, not broken out into expensive modules like other platforms. Has everything I need to be ISO audit ready with a few clicks. **What do you dislike about QT9 QMS?** The only downside I've experienced at this point is the lack of integration into our ERP. It's a standalone system that does have open API's, but it would be nice if it was compatable out-of-the-box. **What problems is QT9 QMS solving and how is that benefiting you?** QT9 QMS is getting us away from a messy, paper-based QMS that has proven ineffective due to it's cumbersome nature. With QT9 QMS, fewer resources can acheive much better results. I'm less worried about our ability to execute actions with the backing of the system. **Official Response from Sam Sturm:** > Joshua - Thank you for the review of QT9 QMS. We are happy to hear you like the simple 1 price tag. ### 25. Comprehensive yet easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about QT9 QMS?** QT9 has a broader range of functions than some other eQMS systems and is seriously more affordable. We purchase this system because of its price, functionality and modular structure that allows us to roll out elements of our QMS in a method that fits the needs of our growing business. **What do you dislike about QT9 QMS?** So far I have found nothing I dislike. The system is very easy to use and covers all areas I need. **What problems is QT9 QMS solving and how is that benefiting you?** QMS implementation for a company with individuals in multiple locations and to accelerate the product development. **Official Response from Sam Sturm:** > Paul - Thank you for the 5-Star review of QT9 QMS! We are always happy to hear from users that find the platform easy to use. ### 26. Clear and Comprehensive QMS for ISO 13485 Medical Device Manufacturing **Rating:** 5.0/5.0 stars **Reviewed by:** Braeley G. | Senior Quality Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about QT9 QMS?** QT9 stands out for its straightforward, friendly sales team who clearly demonstrate the system's features and pricing without unnecessary upselling or hidden fees. QT9 QMS provides a comprehensive suite of modules that covers the entire lifecycle of medical device manufacturing including maintenance & calibration, supplier & customer portals, and easily exportable reporting. With its expanse of tools, QT9 aligns directly with ISO 13485 guidelines and is more encompassing than many competitors in the eQMS space. QT9 is intuitive to navigate, and the fact that all features are included upfront means there is no need to worry about additional costs for essential modules. Transparency and ease of use save significant time during implementation and ensure preparedness for ISO and FDA audits with minimal effort. **What do you dislike about QT9 QMS?** While QT9 is functional and robust, the user interface looks dated compared to other competitors’ platforms, lacking the polished, aesthetically pleasing design many users expect in newer software. With this, the design control features are limited, which is a drawback for a company like ours that has more projects than people. QT9 could benefit from a refresh to enhance its visual appeal and add more advanced functionality in areas like design control and project management to truly stand out as a market leader. **What problems is QT9 QMS solving and how is that benefiting you?** QT9 addresses critical quality and compliance challenges by automating processes like document control, employee training, equipment maintenance, and supplier documentation. It ensures that documents are up to date and revisions are controlled. QT9 automates training assignments tied to updates, reminders for equipment calibration and preventive maintenance, and supplier annual reevaluations. These features reduce manual time and effort, improve compliance, and enhance operational efficiency, thus allowing us to focus on delivering high-quality products at even faster speeds. **Official Response from Sam Sturm:** > Braeley - Thank you for the 5-Star review of QT9 QMS! We are happy to hear you find the platform comprehensive and intuitive to navigate. Thanks for the suggestions. We have an updated interface in the works. ### 27. Goodbye Excel Spreadsheets **Rating:** 5.0/5.0 stars **Reviewed by:** Gulnaz B. | Value Stream and Quality Control Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about QT9 QMS?** All QMS processes data is in one convenient location. The software is very user friendly, plenty of training resources are available with a great customer support. Is is easy to import data from provided Excel forms. I love that there's a link connection like CARs to Audit or Risk Assessments. Great for collaboration with the team, and task reminding emails are very helpful. There's no need to chase people to get their signatures for documents approval - everything can be obtained through QT9. With QT9 it became easier to track employees training to new revisions of documents. **What do you dislike about QT9 QMS?** Great program. So far enjoy it a lot. Few recommendations: 1) When creating a training test, it would be nice if there' could be more than one correct answer chosen as an answer. 2) Management review- Audits - Internal Audits tab: would be nice to enter more than one audit information and/ or link the audits that were performed during the period reviewed by Management review **What problems is QT9 QMS solving and how is that benefiting you?** Help with Integration, collaboration, and employee's accountability problems. Easy to assign tasks and QT9 sends reminders about them. **Official Response from Sam Sturm:** > Gulnaz - Thank you for the 5-Star review of QT9 QMS! We are happy to hear that QT9 QMS is centralizing your processes in one convenient location. We appreciate your feedback, and we will share it with our team. ### 28. RetiVue and QT9 QMS: An Easy Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about QT9 QMS?** I really like how we get started with an implementation plan and an implementation specialist that explains how to use all parts of QT9 QMS. I also really like how everything is logged in the Timeline section, so you're able to see what and who did something at a particular time. It has helped us keep track of what has been going on. Having an implementation specialist who can answer all your questions makes it much easier, as you can contact them at any time. They are very nice and answer/explain concepts very concisely. **What do you dislike about QT9 QMS?** As a new user, it was a lot at first, but I think it has been getting easier and easier. I think having some videos for each part of the implementation plan would be helpful (apart from the QT9 University videos). **What problems is QT9 QMS solving and how is that benefiting you?** Our company didn't have a concrete way to log quality management aspects such as training logs, quality audits, and supplier evaluations. This has helped us get back on the right track in terms of these things and allows easier documentation of CAPA and NCP systems as well as ECR/ECNs. **Official Response from Sam Sturm:** > Thank you for the 5-Star review of QT9 QMS! We are happy to hear that you have had a positive experience with our implementation team. You do receive unlimited training with your subscription, so please take advantage of it at any time. ### 29. One Stop QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Susan H. | Freelance Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about QT9 QMS?** I have used QT9 for a while and find almost all of its modules to be useful and contained for audits be external sources. Training modules are key and the generation of reporting I have found useful during audits as well. Support is very good when having issues and resources are always available for the modules online. **What do you dislike about QT9 QMS?** The only challenge I have had with QT9 is the CAPA module because it is not customer to how a particular company would approach their CAPA or SCAR system **What problems is QT9 QMS solving and how is that benefiting you?** Document Control, Training and containment of the quality management system **Official Response from Sam Sturm:** > Susan - Thank you for the 5-Star review of QT9 QMS! We are happy to hear you have had a positive experience. Thanks for sharing. ### 30. QT9 Review **Rating:** 3.5/5.0 stars **Reviewed by:** Danielle B. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about QT9 QMS?** The ability to have concurrent users allows the platform to be more widely utilized across facilities without the worry of not having licenses assigned to each individual (especially helpful with changes in employee counts!). The platform is very intuitive and easy to use. Customer support is very timely and responsive. Setting up new sites was also very easy! **What do you dislike about QT9 QMS?** The documents are "downloaded" when viewing which can cause some control issues if not addressed in other manners. **What problems is QT9 QMS solving and how is that benefiting you?** QT9 is our document control system and also houses our CAPAs and other QMS & EMS support activities. **Official Response from Sam Sturm:** > Danielle - Thank you for taking the time to share your feedback with us. We appreciate your 3.5-star rating and are sorry to hear that we fell short of your expectations when it comes to the document control module. To help us improve could you please email me personally or reach out to our team to share more details about the control issues you are having, so we can improve it. You do have personalized user settings for controlling documents along with unlimited training with your subscription, but it sounds like you have may another issue. My email is ssturm@qt9software.com. We value your feedback and are committed to providing the best possible service. ### 31. Great System! Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** K. N. | Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about QT9 QMS?** Ricky was a great resouce in getting our company set up with QT9 and ensuring we have all the tools we needed for implementation and we appreciate his fast response time! We were able to roll out our new training within the new QT9 system much faster than expected (in a matter of months versus a full year). **What do you dislike about QT9 QMS?** There is nothing we dislike about the QT9 system. It's easy to use and a great place to store all controlled documentation. **What problems is QT9 QMS solving and how is that benefiting you?** The QT9 QMS was needed to keep all controlled documents stored in one place. It also allowed us to streamline our training system. **Official Response from Sam Sturm:** > K. N. - Thank you for the 5-Star review of QT9 QMS! We are happy to hear that Ricky was a great resource getting your company up and running with QT9 QMS. Thank you for taking the time to share your positive experience! ### 32. Tailor modules to fit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about QT9 QMS?** I am able to tailor the modules to fit our processes. The User Defined tab within each module is my favorite feature. As I was building our system, I would be ask, "Can it do this?" or "Can it do that?" and the answer was generally, "Yes!". QT9 makes me look good to my superiors! They have no idea how easy it is to use though! **What do you dislike about QT9 QMS?** I wish I could use the Customer Survey module. Because it requires the client to have to log in and because their initial reaction to the email leads them to think they have to print a pdf hardcopy, I just use a different site where there is a link to the survey, no login required, and I'm able to analyze the data right there or export the results into a grid. **What problems is QT9 QMS solving and how is that benefiting you?** I'm just looking for a little more speed when I add large numbers of team members to a training record. The more team members in a given record, the slower the processing speed like when I have to evaluate at the end to close the record or even when I'm just editing a single team member within the record. **Official Response from Sam Sturm:** > Thank you for the 5-Star review of QT9 QMS! We are happy to hear you like how you can tailer the modules to fit your processes. Please reach out us if we can help with anything. ### 33. Certification Department Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about QT9 QMS?** That it assigns numbers to documents and tracks revisions. It forces indviduals to sign out documents and have them make revisions on the same document so that there are not a lot of versions of the document floating around. I like having a final approval of the document before it is posted. **What do you dislike about QT9 QMS?** I have not yet had a lot of time to use the new system, so at this point and time I am happy with the concept of how the process is supposed to work. **What problems is QT9 QMS solving and how is that benefiting you?** It is helping us to track all of our procedure documents and their revisions. It gives us a master list of what documents we have for each program and committee. **Official Response from Sam Sturm:** > Thank you for the 5-Star review of QT9 QMS! It is great to hear that you like the traceability included. Please feel free to reach our team with any questions or sign up for additional training to learn more. ### 34. Wonderful and Prompt Service **Rating:** 5.0/5.0 stars **Reviewed by:** Katie D. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about QT9 QMS?** The helpful modules and classes are a great way to stay in the loop and up to date with information and to add new things to QT9 when necessary. **What do you dislike about QT9 QMS?** Sometimes it is not as obvious how to get from point a to point b, but the classes usually answer those questions. **What problems is QT9 QMS solving and how is that benefiting you?** We mostly use QT9 for Document Control and it helps to force the people that need to review it to actually look at the document. **Official Response from Sam Sturm:** > Katie - Thank you for sharing your positive review of QT9 QMS. We are happy to hear you have been happy with our service. Please reach out to our team if you need anything. ### 35. Easy. Understandable. Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about QT9 QMS?** I demo'd multiple QMS systems for our healthcare company which is held to FDA and CDC requirements and we were able to get our certification using QT9. It was the most affordable yet comprehensive system we were able to find. I have zero complaints. **What do you dislike about QT9 QMS?** No complaints. The onboarding is comprehensive and they have real people quickly ready to solve any issue you come across. **What problems is QT9 QMS solving and how is that benefiting you?** We needed to get certified by the CDC and this system allowed us to follow our QMS system in an organized fashion. **Official Response from Sam Sturm:** > Thank you for the 5-Star review of QT9 QMS! It is great to hear that you like how comprehensive QT9 is for your business. We appreciate you sharing your positive experience. ### 36. Quality Assurance Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse G. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about QT9 QMS?** All the documents are at your fingertips in one location. There is no searching through folders for the paperwork. All document review dates are current and alert the responsible party to review. There are a lot of features available for the quality team and the company to use for an efficient Quality team. Customer Support has been on top of things when reached out to for issues. **What do you dislike about QT9 QMS?** There should be a little more flexibility to type in or create your own items on the tabs. **What problems is QT9 QMS solving and how is that benefiting you?** Document updates are more frequent due to date reviews prompting users to review for changes. **Official Response from Sam Sturm:** > Jesse - Thank you for the 5-Star review! It is awesome to hear your positive experience accessing documents in one location. Please reach out us if we can help with anything. ### 37. Great Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Shay J. | Quality Engineer II, Medical Devices, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about QT9 QMS?** Using QT9, you gain access to great customer service. There are internal teams that work closely with you to customize and implement the software in a modulear fashion. Overall this is an easy software to use and to train to. **What do you dislike about QT9 QMS?** There are few things about QT9 that we dislike, one improvement might be linking multiple records instead of a 1:1 ration for each module to module. **What problems is QT9 QMS solving and how is that benefiting you?** QT9 is bringing out new modules every year. Now we will have a batch record manufacturing module which will help to really link the product throughout the entire process from end to end. **Official Response from Sam Sturm:** > Shay - Thank you for the 5-Star review! We are happy to hear you have had a positive experience with customer service. Please reach out us if we can help with anything. ### 38. QT9 is a QMS SW **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about QT9 QMS?** My company have to setup a QMS in a very short time frame to meet our MDSW product launch time. We are expected to start from scratch. QT9 is easy to setup and intuitive to use. The automated approval process eliminates the paper trail. **What do you dislike about QT9 QMS?** I have not used the system enough to know **What problems is QT9 QMS solving and how is that benefiting you?** Quick setup time and ease of use **Official Response from Sam Sturm:** > Thank you for the 5-Star review of QT9 QMS! We are happy to hear about the setup ease. ### 39. 2024 QT9 Review **Rating:** 3.5/5.0 stars **Reviewed by:** Erick G. | Quality Assurance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about QT9 QMS?** Aligment with ISO 9001 and CFR 211 Multisite managing **What do you dislike about QT9 QMS?** Calibration section only list gauges but not instruments. Calibration section only allowes one type of tolerance e.g. a Temperature and Humidity Monitor gets calibrated for temperature and humidity but QT9 only have space for one tolerance. Listing of number is not numerical. for some reason 10 appears before 1. **What problems is QT9 QMS solving and how is that benefiting you?** Training records **Official Response from Sam Sturm:** > Erick - Thank you for taking the time to share your feedback with us. We appreciate your 3.5-star rating and are sorry to hear that we fell short of your expectations when it comes to the calibration module. To help us improve could you please email me personally or reach out to our team to share more details about your experience, so we can improve it. You are able to create your own custom fields, but it sounds like you may want to do something else. My email is ssturm@qt9software.com. We value your feedback and are committed to providing the best possible service. ### 40. Support provided by your team is incredible. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about QT9 QMS?** Support provided by your team is incredible. There is always a prompt response when I reach out for any queries/issues. Additionally the QT9 university webinars, help centre, wiki, etc resources are truly helpful. The system is quite powerful and a perfect one for a medical device start up like ours. **What do you dislike about QT9 QMS?** There are some pre-requisites before we are able to setup certain modules. As a start up we may not have time always to sit and learn these pre-reqs, these are often times missed and we end up establishing partial modules. **What problems is QT9 QMS solving and how is that benefiting you?** Automate our QMS **Official Response from Sam Sturm:** > Thank you for the 5-Star review of QT9 QMS! We are happy to hear the support you have received has ben positive. Thanks for sharing! ### 41. New to QT9 **Rating:** 5.0/5.0 stars **Reviewed by:** Susan S. | Director of Quality Assurance, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about QT9 QMS?** I have been searching for quality software for over a year. I was drawn to QT9 becasue of all the modules. Once Cole showed me the program I was sold on it's ease of use , easy implementation process, the training that comes with it and especially the pricing. I'm eager to get started with the program. **What do you dislike about QT9 QMS?** i have no complaints as we are brand new to the program **What problems is QT9 QMS solving and how is that benefiting you?** This will save us on paperwork, processing capa's, updateing SOP's, hours of scanning documents into the sytem after being completed by hand **Official Response from Sam Sturm:** > Susan - Thank you for the 5-Star review of QT9 QMS! We are happy to hear you like that QT9 includes over 25 modules standard. We looking forward to working with you in the future! ### 42. Solid QMS **Rating:** 3.5/5.0 stars **Reviewed by:** Roger K. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about QT9 QMS?** Gives you most of what you need in an e-QMS **What do you dislike about QT9 QMS?** would prefer to see it be more developed in area of medical device, in particular ISO-13485 and EU MDR so that organization can grow with it. It also could be more user intuative. **What problems is QT9 QMS solving and how is that benefiting you?** document depository, CAPA system **Official Response from Sam Sturm:** > Roger - Thank you for taking the time to share your feedback with us. We appreciate your 3.5-star rating and are sorry to hear that we fell short of your expectations when it comes to IS 13485 and EU MDR. To help us improve could you please email me personally or reach out to our team to share more details about your experience, so we can improve it. You do receive unlimited training with your subscription, but it sounds like you have some ideas on making the interface more intuitive. My email is ssturm@qt9software.com. We value your feedback and are committed to providing the best possible service. ### 43. I have found QT9 user friendly and easy to access. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | Quality Improvement manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about QT9 QMS?** The best aspect of Qt9 thus far is the Corrective action module. **What do you dislike about QT9 QMS?** I have no complaints about the program. The only aspect that the program I am some what uneasy about is the Audit module. **What problems is QT9 QMS solving and how is that benefiting you?** Centralizing the documents and controlling changes to documents **Official Response from Sam Sturm:** > Brian - Thank you for the 5-Star review of QT9 QMS! We are happy to hear you find QT9 QMS user-friendly. Thanks for sharing. ### 44. Comprehensive and Customizable QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed L. | Director of Quality, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about QT9 QMS?** The best thing about QT9 QMS is its comprehensive range of features that streamline quality management processes, along with its ease of customization to fit specific organizational needs. **What do you dislike about QT9 QMS?** What I dislike about QT9 QMS is the steep learning curve for new users and the limited customization options for reports, which can be frustrating for more specific needs. **What problems is QT9 QMS solving and how is that benefiting you?** QT9 QMS solves key problems related to managing quality processes by streamlining document control, CAPA (Corrective and Preventive Actions), audits, and training management. It centralizes these tasks in one platform, reducing manual errors and ensuring compliance with regulatory standards. This benefits users by improving efficiency, maintaining consistent quality control, and simplifying audits, which ultimately saves time and helps organizations meet compliance requirements more easily. **Official Response from Sam Sturm:** > Mohamed - Thank you for the 5-Star review! That is awesome to hear you like the comprehensive range of QT9 QMS. Please reach out us if we can help with anything. ### 45. Outstanding QMS Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about QT9 QMS?** Extremely user friendly for auditors and automated emails. **What do you dislike about QT9 QMS?** I have no dislikes or issues with QT9 at this time. **What problems is QT9 QMS solving and how is that benefiting you?** As a government contractor malty factor authentication is a must. The addition of this capability to QT9 QMS allows us to continue to support our government contracts utilizing this software. **Official Response from Sam Sturm:** > Thank you for the 5-Star review of QT9 QMS! We appreciate you sharing your positive experience. ### 46. QT9 is exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** jeffrey l. | VP Operations Heating/Steam Divisions, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about QT9 QMS?** QT9 provides a one stop shop so to speak. All of our QMS documentation and rocesses are in one place. **What do you dislike about QT9 QMS?** I think there are some areas that should be more flexible to be able to be adapted to use for different businesses. Just some minor labeling **What problems is QT9 QMS solving and how is that benefiting you?** It's saving a very manual process of looking for documents and organizing and quantifying data. Very easy to use **Official Response from Sam Sturm:** > Jeffrey - Thank you for the 5-Star review of QT9 QMS! We are happy to hear you like our one stop shop model. Please reach out us if we can help with anything. ### 47. Excellent QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Devin P. | Vice President of Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about QT9 QMS?** QT9 as a QMS has helped to digitize many processes that would otherwise have been handled through paper documentation. This gives greater control and traceability and is especially helpful during regulatory Audits allowing us to show that we have processes in control. **What do you dislike about QT9 QMS?** The inability to communicate with other data systems. **What problems is QT9 QMS solving and how is that benefiting you?** QT9 aids in managing NCPs, Deviations, CAPAs, and customer complaints. As well as tracking SOPs. **Official Response from Sam Sturm:** > Devin - thank you for the 5-Star review! Our team enjoys hearing about positive feedback. We appreciate you taking the time to share your positive experience. ### 48. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Damon S. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about QT9 QMS?** The added traceability of product compared to our current system is a fantastic improvement. Each module / feature is laid out the same for ease of use. The training modules / courses for each feature are easy to follow and match the system very well. In addition, customer support is very quick to respond and help with any issues. **What do you dislike about QT9 QMS?** Recording / transferring of automated inspection information. Reports can be attached for reference but if you have multi cavity molds with multiple features to measure. It is not realistic to record in the system during the inspection process. **What problems is QT9 QMS solving and how is that benefiting you?** Connectivity across multiple processes within our quality department. Reduces time wasted and helps to eliminate data silos. **Official Response from Sam Sturm:** > Damon - Thank you for the 5-Star review of QT9 QMS! We are happy to hear you are like the traceability and ease of use. Please reach out us if we can help with anything. ### 49. QT9 QMS delivers an intuitive platform that simplifies complex quality management processes. **Rating:** 5.0/5.0 stars **Reviewed by:** ZiMorien H. | Quality Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about QT9 QMS?** Simplifies the process of identifying, resolving, and preventing non-conformities. Customizable templates to align with specific industry standards like ISO 13485 and FDA 21 CFR Part 11. **What do you dislike about QT9 QMS?** For some team members unfamiliar with QMS systems, the initial learning phase required additional support. **What problems is QT9 QMS solving and how is that benefiting you?** Difficulty in maintaining, updating, and sharing critical documents. Inefficient tracking and resolution of non-conformities, leading to repeated errors. Difficulty in tracking employee training and ensuring compliance with required certifications. **Official Response from Sam Sturm:** > ZiMorien - Thank you for the 5-Star review of QT9 QMS! We are always happy to hear when customers find the platform intuitive to use. You do receive unlimited training with your subscription, so feel free to use it anytime. ### 50. RH Peterson **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon F. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about QT9 QMS?** It seems to be a very comprehensive robust QMS software and more. **What do you dislike about QT9 QMS?** Lack of customization on certain formats **What problems is QT9 QMS solving and how is that benefiting you?** Replacing our aging out dated QMS software. **Official Response from Sam Sturm:** > Brandon - Thank you for the review of QT9 QMS. We are happy to hear you find the platform to be very comprehensive. ## QT9 QMS Discussions - [What is QT9 QMS used for?](https://www.g2.com/discussions/what-is-qt9-qms-used-for) - 2 comments, 1 upvote - [View QT9 QMS pricing details and edition comparison](https://www.g2.com/products/qt9-qms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+16%3A09%3A08+-0500&secure%5Bsession_id%5D=1897b729-29eb-4a52-a463-dd9472d5e348&secure%5Btoken%5D=787edf025c390a1197c1632a2cbcdfe5c35d0076d714c6b13fbb75b1b71bb59e&format=llm_user) ## QT9 QMS Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Nonconformance** - Conformance Records - CAPA - Change Management **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Quality system** - Document Control - Collaboration - Analytics and Reports **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Inspection Management** - Templates - Workflows - Corrective Actions **Compliance** - Standards & Regulations - Permits - Certifications **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top QT9 QMS Alternatives - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (741 reviews) - [Greenlight Guru Quality Management System](https://www.g2.com/products/greenlight-guru-quality-management-system/reviews) - 4.5/5.0 (401 reviews) - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - 4.3/5.0 (520 reviews)