Top 10 QStory Alternatives & Competitors

(9)4.2 out of 5

Explore the best alternatives to QStory for users who need new software features or want to try different solutions. Contact Center Workforce Software is a widely used technology, and many people are seeking productive, sophisticated software solutions with mobile access and intraday management. Other important factors to consider when researching alternatives to QStory include reliability and ease of use. The best overall QStory alternative is Genesys Cloud CX. Other similar apps like QStory are Calabrio ONE, NiCE CXone Mpower, Salesforce Service Cloud, and Talkdesk. QStory alternatives can be found in Contact Center Workforce Software but may also be in AI Customer Support Agents Software or Contact Center Software.

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Best Paid & Free Alternatives to QStory

Genesys Cloud CX
Calabrio ONE
NiCE CXone Mpower
Salesforce Service Cloud
Talkdesk
JustCall
CloudTalk
Sprinklr Service

Top 10 Alternatives to QStory Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how QStory stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Accounting, and Computer Software, and find the best product for your business.

Genesys Cloud CX

By Genesys

4.4/5

(1,511)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with QStory:

Contact Center Workforce

Calabrio ONE

By Calabrio

4.5/5

(377)

Product Description

Reviewers say compared to QStory, Calabrio ONE is:

Better at meeting requirements

Better at support

Categories in common with QStory:

Contact Center Workforce

NiCE CXone Mpower

By NiCE

4.3/5

(1,727)

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Reviewers say compared to QStory, NiCE CXone Mpower is:

Better at meeting requirements

Categories in common with QStory:

Contact Center Workforce

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Talkdesk

By Talkdesk

4.4/5

(2,499)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Reviewers say compared to QStory, Talkdesk is:

Better at meeting requirements

More usable

Categories in common with QStory:

Contact Center Workforce

JustCall

By Saas Labs

4.3/5

(2,367)

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with QStory:

Contact Center Workforce

CloudTalk

By CloudTalk

4.4/5

(1,632)

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Reviewers say compared to QStory, CloudTalk is:

More usable

Better at meeting requirements

Categories in common with QStory:

Contact Center Workforce