QAlert Reviews & Product Details

SeeClickFix 311 CRM, now known as CivicPlus 311 CRM, is a comprehensive citizen relationship and request management solution designed to enhance communication between residents and local governments. This platform enables residents to report non-emergency issues, share feedback, and request information, while providing government staff with efficient tools to manage and resolve these requests. By streamlining service delivery and fostering real-time communication, CivicPlus 311 CRM helps build stronger, more engaged communities. Key Features and Functionality: - Automated Issue Routing: Automatically assigns service requests based on location and category, ensuring prompt attention to community concerns. - Duplicate Management: Detects and merges duplicate requests to maintain an organized and efficient workflow. - Omnichannel Inbox: Consolidates resident feedback from various channels into a single, centralized hub for streamlined management. - Two-Way Communications: Facilitates real-time interactions between residents and staff, providing status updates and addressing follow-up questions. - Internal Commenting: Allows team members to discuss resolutions internally without public visibility, enhancing collaboration. - Report Card Monitoring: Enables assessment of reported issues and performance against service level agreements, promoting accountability. Primary Value and Solutions Provided: CivicPlus 311 CRM addresses the challenge of managing resident inquiries and service requests by offering a centralized platform that enhances efficiency and transparency. For residents, it provides a user-friendly interface to report issues and track their resolution, fostering trust and engagement. For government staff, the platform automates workflows, reduces manual processes, and offers data-driven insights, leading to more effective resource allocation and improved service delivery. By bridging the communication gap between residents and local governments, CivicPlus 311 CRM contributes to the creation of cleaner, safer, and more connected communities.

ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of experience with government agencies, counties, municipalities and public corporations.

eMunicipality is an out-of-the-box solution for cities and towns to manage all aspects of the public administration from one place.

With Community Development cities and counties can simplify permitting and licensing through a public portal that brings together permit applications, public notices, maps, online payments and more in one information hub.

SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decisions with just a couple of clicks. Solve issues faster while keeping everyone safe.