Having used the product for hiring, this reviewer finds it effective at gathering federal crime information alongside national reports. The reviewer questions the overall quality and value of some add-ons.
View Full ReviewThe pricing and turn around time on orders was nice. Review collected by and hosted on G2.com.
DO NOT USE THIS COMPANY OR THEIR AFFILIATE EXACT BACKGROUND CHECK! We worked with this organization for less than 3 months. They sold us services that they took away without notifying us. For example, we requested lifetime background checks to use for certain clients which qualify to have those results - which they sold us a package for - then later when I received results I asked if the "lifetime" could be added so we can show our clients that the type of background check they require was in fact run. They told me that they deactivated lifetime results because we couldn't run them legally, which isn't true. I had to escalate the situation to the owner of Exact Background Checks who said we could in fact run them if the clients were in specific industries like healthcare, which our client is. We were told that service would be turned on for us to utilize. Almost a month goes by and I had made MULTIPLE phone calls and emails to follow up. All of which went ignored. They also altered background check packages without our consent. This company is SHADY. When I approached them about what happened and why they weren't communicating they deactivated our account and said that for the sole reason of having a client who was dissatisfied they did not want to work with our company to protect their reputation......all of these things could have been worked out if this company cared about their customer service which they do not. Learn from my mistake and don't waste your time with this vendor. Review collected by and hosted on G2.com.
I like how it can give you precise nationwide criminal records and federal crime results. It also includes education and employment verification. The system is easy to use and user-interface is simple to understand. It is a very good tool for applicant tracking, employee onboarding and you can go paperless too! Review collected by and hosted on G2.com.
Pricing - a bit costly but we don't use this to all the candidates that we hire. Though they price lower than their competitors. Review collected by and hosted on G2.com.
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